I bought my first car in my life today with Dane Ashcraft & it was sheer pleasure. First car I sat in & then drove and it was as if Dane knew exactly what I wanted - a 2026 Honda CRV. Our time together got long because we ran into a few unknown's but Dane & Waldo helped us muck thru the technology to get us going. Thank God! My experience with Dane was terrific & I can't thank him enough for all his TLC. What a guy! ;-) read more

Rachel, this one's for you. Not just you, of course. But specifically, and especially you. You were so abundantly disrespectful, incompetent, and unable to take simple, calm, valuable feedback about a specific phone related issue you were having (that your co-worker was *not*, this is a *you* issue...) and even gave you the opportunity to let me speak to your manager whom you said would call me within the hour. Spoiler, he did not, and I haven't heard from anyone since. Hence leaving the review I told you I would be leaving. Let's get into it: My vehicle was due for it's first routine maintenance visit, and since I purchased the vehicle at Dick Hannah Honda I figured I'd bring it here and ask how much it would be given I'm moving pretty close to the dealership. I called the number listed on the sticker on my windshield and asked how much it would cost. Rachel said she didn't know, and that she would need to get me over to Sales to check my Sale date on my vehicle to see if I was under the year mark for my purchase. I said ok, get me over to Sales. Line goes dead. Call back, get Rachel again, tell her the line went dead. She says oh that's weird! Must be our system. And I'm like hmm soo, can we try again? I need to talk to Sales right? She says 'well yea but it's probably just going to hang up on you again.' ...umm. So. You don't have a way to transfer me to the people I need to talk to? How...can I talk to them? "Well, I mean we can try again if you want." Uhh....ok? Line goes dead. Call again. Get another lady (Judy? Jodie? Sorry, it was a J name). Explain I've spoken to Rachel twice and the line hung up twice when she said she'd transfer me to Sales, and Nice-J-Name-Lady says, "Oh my gosh I'm so sorry I'll keep you on the line and make sure you get over there ok?" Sure. She puts me on hold, it rings, guy in Sales picks up. Yay...I speak to him, he finds my Sale date. I'm JUST outside the year mark. Rats. No complimentary service for me. Didn't know. Oh well. How much is it gonna be for a normal maintenance check/oil change? He doesn't know. Ok. I also have questions about my mirror. Ok well for that I need Parts. Ok. Can you get me to Parts? Sure. Get guy in Parts. Nice enough dude, helps me out quoting a general price for the mirror. Thanks, ask about the oil? Oh you're gonna need service. Excellent. Awesome. Beg him please don't transfer me back there Rachel has hung up on the line twice and if I have to call back a fourth time and talk to a 6th person my brain is going to crumble to dust, I'm in the middle of a move and my light came on and I'll be doing a lot of driving and I just want some simple answers please. He's sorry, but I need to talk to service. Lo and behold, I get Rachel again. Let her know I spoke to Sales and I'm outside the year window and it's gonna cost me, so how much? She gives me a price. I ask about days and times to come in. Well, express and appointments are different. I wait. Ok, can you tell me how? Is one better than the other? I'm really busy and I have a dynamic disability and I want to wait the least amount of time, Express sounds good right? Well it's first come first served. Ok, is that good? Do they get priority over people with appts? Or...do people with appts get priority over express. She doesn't know. Ok. Is there a better day and time y'all tend to be less busy that I can aim for to bring it in? She says she can't say/doesn't know. Well that's just special isn't it. She says it's simply not possible. AGAIN, very funny to me, bc everywhere else I've called to get a quote *does in fact have a day/time* that is generally better or recommended. At this point I say you know what ok cool, I need to go at this point, but before I do, I want to advise you that your system worked just fine for your co-worker who was able to successfully transfer me to Sales without hanging up on me. She didn't care. Well hers does. Umm. Ok. So your plan is just to continue to hang up on your customers, and blame it on your 'system' ? She's becomes extremely defensive, wildly terse, and borderline snotty I think is the best word for it. I never once raised my voice, I was very kind, very polite, simply told her I wanted her to know it does in fact work and she should ask her co-worker how to do it so she stops hanging up on customers. She had 0 cares. None. Negative customer service points up the wahzoo. This woman gave 0 effs. After trying to de-escalate and calm her down and get her to a point she can listen and know I'm not attacking her I'm simply trying to help, she snaps that she just wants me to speak to a manager. Fine. That's totally fine. If you are incapable of speaking calmly to a customer at this point, hand it over. I ask for their name. Alex. Ok, does Alex have a last name? Bassett. Cool. When should I expect a call? Within the hour. Great. Thanks. Never got a call. Told her I'd be leaving a review if I didn't get a call so here we are. Too bad so sad. read more

Went in only to get a trade-in value and left with nothing but wasted time. The young salesman tried to push a car sale instead of providing the information I asked for. He went back and forth to consult his manager several times, which only added to the delays. The experience felt overly sales-driven and suggested a dealership culture that prioritizes pressure tactics over straightforward customer service. I never received the simple information I came in for -- not in writing, not verbally, and not even for the car he was trying to sell me. A follow-up was promised for the next day, but it never happened. Disappointing experience and not a dealership that values your time. read more

Ahh Where to start We live in a world filled with deceptions and lies - and sadly this standard is now seen in many businesses of today's world. Including this dealership. I am not like a typical buyer- I research similar vehicles, look for the KBB values - and then begin an email price to negotiate a GOOD KBB value before going in. So I found a car at this dealership and went back and forth with salesman DONALD. I told him the specific amount of cash down we had - and how much we were willing to finance for the particular car I found. I also asked about the tires... "How much tread is left on your touring?" I had told Donald "Unless we can agree on a GOOD KBB value it will be a waste of our time in driving up there." And I gave him our cash amount and what we would finance. "If we like the car we would do $xxk cash and like to finance $xx,xxx" Donald replied back (excluding the question on the tires) "I will see about getting a x,xxx$ discount for you to get to your ××,×××$ number ... we can proceed" I set a time (including "IF WE CAN AGREE ON THE $XX,XXX) and he responded back it could sell before then - it appeared as if we had a price agreement - he said "we can agree on our price of $xx,xxx" So we got up early and traveled 2HOURS to this dealer expecting an agreement - pending if we liked the vehicle. We get there and find DONALD, who I had been corresponding with was replaced by another salesman. Ok. So we look at the car **TIRES NEED REPLACING**... now I know why Donald failed to respond. That would be an additional $1000. Then when we sit down he shows us the original mid-fair KBB price they are asking. I told him that is not what I agreed on with DONALD. So he gets up to go talk with his manager **PRIOR TO LEAVING HE WANTS US TO SCAN OUR ID'S AND ADD OUR PICTURE IN SOME APP** -- **HE ALSO COMES BACK WANTING TO RUN OUR CREDIT -BEFORE- WE AGREED ON THE PRICE!!** We did neither... I told DONALD (via emails), and this new salesman, and their finance guy who came out to show us comparables--**I HAD ALREADY DONE MY RESEARCH ON SIMILAR VEHICLES IN THE AREA, AND KNEW THEIR KBB VALUES WERE HIGH or mid-high FAIR range...and I WAS LOOKING ONLY FOR KBB GOOD VALUE** .... otherwise we would never have wasted our time getting up early and driving over 2 hours They must deal with a lot of idiots ... they kept the vehicle at their high FAIR value ... they did not honor the word of this salesman DONALD, who they said was there (so their word is meaningless as a business) ... they tried swapping the price to what I asked for **but then TOLD US WE WOULD HAVE TO PAY FOR A BUNCH OF ADDITIONAL CRAP ADD ONs _ to keep the price at their asking price** ... then they come out again with our asking price **but they TACKED ON OVERPRICED RIDICULOUS FEES to keep the price at their price** I had to more then once inform them of the agreement I made with this DONALD and of the research I do. I do not like playing the sales games - nor - do I like businesses that partake in deceptive practices. And this is one such business to avoid. Response to Renee B (Business Manager) There was no misunderstanding - unless Donald struggles in understanding and comprehending simple English. I have the emails CLEARLY STATING what I was looking for - CLEARLY STATING THE SPECIFIC PRICE FOR CASH DOWN & FINANCE. It appears lies, playing games, and deceptive practices are common with your dealership. You got caught and I said I would write a review. You don't like the truth and thus felt a need to try and justify the lies and games your salesman play. You apparently felt a need to justify business practices that are dishonest and riddled with games. read more

EDIT: After noticing my review, one of the managers reached out to get me back in for my first service on the house. He was surprised the original employee didn't reach out to the manager for the complimentary service. I appreciate the manager for trying to make this right. My dad bought a brand new car here out of my recommendation. I told friends to after as well. Why I give this place a one star is because the salesman never told us that the first oil change is free (only before 12 months or 12,000 miles, which ever comes first). So we had already changed the oil before the internet told revealed that every new Honda purchased comes with a first free oil change. I show up to the service appointment only to be told my secret offer was expired and that I'd have to pay out of pocket for the oil change. Great way to lose a customer. read more

Very helpful and quick with great customer service. Got a good price on my car and got squared away with financing under 2 hours. read more

Dick Hannah Honda - My new car - Car Dealers Near Me - Vancouver, Washington

In February, we had the pleasure of working with John Pazeotopoulos to find our 2025 Honda CRV Sport-L. I initially considered a Rav4 hybrid and test drove a Mazda equivalent, but John set me up to drive both a pre-owned Rav4 hybrid and a CRV Sport Hybrid. He took the time to understand what mattered to me in a vehicle, and the CRV impressed me with its quality and handling. Though I was aiming for the top trim, John helped me land on the Sport-L -- the perfect fit that even saved me money that I'd then apply to accessories that I had planned to purchase anyway. John truly matches cars to people, and Dick Hannah prioritizes customer satisfaction over simply making a sale. Hollie Walters, Team Service Manager, was also wonderful to work with. We had such a great experience, in June, my son ended up buying a pre-owned 2019 Civic Sport 6-speed manual from John. Huge thanks to John and Hollie for taking care of our family -- highly recommend reaching out to them for your next vehicle. read more

Dick Hannah Honda - Car Dealers Near Me - Vancouver, Washington

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2 weeks ago I went in to Dick Hannah and had the transmission fluid changed on my 2014 Honda CRV with 59,000 miles. When I picked up my car the service manager told me the rubber covering my timing chain was melting and leaking. He said for $3500 they could replace and repair it. I thanked him and took my Honda to A and B repair service on 4th plain. They checked it out and said there was no problem. No repair needed. Thank goodness I got a 2nd opinion!!! read more

I am wondering why it is so hard to get a price in an oil change! Give us your phone number, your email address ... NO. I will not give you my personal information so you can tell my how much you charge for an oil change. I was ready to give them another chance, but I really wonder how they stay in business with such horrible customer service. Update: Your answer was not the truth I gave very detailed information on my car. read more

Don't buy a car from Dick Hannah, new or used!!! They are more than willing to take your money then leave you high and dry when your vehicle has problems. No loaner cars if your car is out of commission. The service department not once has been able to accurately diagnose a problem until I actually figure it out for them Me 2, them 0. read more

Very shady business. Sales is almost eniterely young women (which is 100% fine) but you can tell they're playing the "I don't knowwww if I can do that let me ask my manager" game of telephone. They take forever to make it feel like you've invested too much time NOT to buy/sell with them. Insanely overpriced, low-ball assessments on used cars, try to flirt with you to get you to buy their cars. Again, overall a very shady style of lot. The reviews on their repairs also look horrifying. read more

We had a dodgeball do over literally. We bought a lovely red dodge van but it just wasn't right for me so 3 days later we exchanged it for a silver Toyota Sienna that is just right. We got taken care of through out both purchases with excellent caring staff in all departments it was a relief because I H A T E. Buying cars. I was not stressed about the purchase of the first or second van. My husband and I are both handicapped and are in need of help with our car accessibility so truly we never felt like we were in danger of not getting what worked best for us. So take it from a difficult shopper, this is the ONLY place I will buy my vehicles from now on!! read more

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No...no....NO! I brought my CRV in for its B167 routine maintenance. The service agent gave me an estimate of.....wait for this....$582. FIVE HUNDRED and EIGHTY-TWO dollars. Are they crazy? I jumped back into my car and sped away. After calling around I found Stirling Honda in Longview offering this exact service for $288. Did you see that? THREE HUNDRED dollars cheaper. Yesterday I drove 45 minutes to Longview and it was true. They drove me to Red Lobster so I could have a nice lunch while they did the work. After lunch they picked me up and drove me back to the service center where my car was done and ready for me. I drove back home thrilled to have had a good day out and saved $300. The drive is very easy worth it. Do NOT take your vehicle to D H Honda until you have checked with Stirling Honda in Longview. read more

Sadly we won't be back. Our van has Been serviced here since purchasing it in 2013. We needed an oil change and called to inquire what the price would be. They looked up my vehicle by name and phone # , quoted me $79 + shop fees and tax..suggested i print out a $10 coupon available online. When our appointment time came, the service attendant said it would be $99+ all the fees and they would not honor the coupon (because we had just had a tire rotation and didn't need it again). We Attempted to get the price quoted, but the service attendant was adamant that she was right and would rather lose a long term customer, than to make the situation right. We left!! Sadly we will no longer be customers at Dick Hannah Honda Vancouver...they do not value loyal customers. read more

I worked with Dylan a few weeks ago and he was all that I could ask for. I did not feel like he was just trying to get a sale out of me. He asked the right questions and made sure we were comfortable every step of the way. Purchasing a car is not usually an enjoyable experience but it was this time. We will for sure be back for our future car purchases. read more

Easy, no pressure sales staff. I have purchased a Honda from this dealership years ago when they were located in downtown Vancouver. The new (to me) location is quite impressive. From the sales floor to the Service waiting area, the amenities are comparable to those seen at some luxury dealerships. And, during the entire sales process, we were treated with respect. Something that's hard to come by when dealing with auto salespeople. I would recommend to any potential car buyers to give Dick Hannah dealerships an opportunity before making a decision. read more

This was a masterclass in excellent customer service and transparent communication. Che was a fantastic service advisor from beginning to end. The main reasons for my visit were addressed, and a couple of additional items were identified on a routine inspection. I'm glad they were also able to address those before the end of the day. They've secured my business for future service visits. Highly recommend! read more

I take full responsibility for getting ripped off, but that's is exactly what happened. Its still all about the money, always has been always will be. They totally low-balled me on trade in and really pushed the quick sell. read more

If I could give them a zero, I would. This is the sleeziest dealership I have EVER dealt with. Every time I deal with their disgusting people, I feel the need to go home and take a shower afterwards! I took my car in for an oil change/tire rotation today, that's all. I have a 2021 Honda CRV with 18.000 mile on it. I booked my appointment online. In the comment section, I explained that my service engine light had come on. The manual indicated that it was due for an oil change/tire rotation. I also explained that my ONLY son had just died a few days ago, and that I needed to drive to southern Oregon to pick up his ashes this weekend. I asked for them to PLEASE not try to "upsell" me, as I am a GRIEVING MOTHER. I'm just trying to keep it together. I specifically said, "if it's not a major safety issue, or unless you just want me to have a MAJOR MELTDOWN in your dealership, PLEASE, PLEASE just don't." What's the first thing they do? They start rattling off some crap about my brakes and some other things they said that I needed done. I found this VERY hard to believe since this is the 3rd time I've had it serviced, since I bought it brand new, each time costing $$$ "Is this a safety issue?" I asked. "You need to have this done VERY SOON". "How much is this going to cost?," I asked "It's going to be at least $$$" was their reply. I left, and I will NEVER go back. My motto? DICK HANNAH, BEFORE HANNAH TRY'S DICKING YOU! Go somewhere else, seriously! Believe it! They are NOT nice! read more

me and my mom went to get a Honda crv exl 2019 trading in a 2020 Kia soul. Pulled up and one of the workers helped us, she told him our budget blah blah found the car that "fit the numbers" so, she test drove it and decided it good enough speed. So we went inside and started figuring stuff out right, then since she was kinda "upside down" in the loan they gave us a high monthly price for a car that's older than the one we were trading in!! Anyways after they got the numbers figured out "still 100 dollar more car payment) we took it home and it INSTANTLYstarted throwing "low tire warning" so we aired it up no problem then it did it again 3 MORE DAMN TIMES like wtf.. tires have patch marks !!! One of the key fobs dosent work either! It's missing a button and it's practically falling apart. Went back to the dealership and talked to the sales person to see if they could fix it. He had both fobs in his hand and acted like he fixed the one that was broken by pressing the button to unlock the car and I thought he fixed it right? when in reality he quickly switched out the fob for the ONE working fob IN HIS HAND to fake it working HORRIBLE DEALER read more

I scheduled an appointment with Richard to look at a Jetta. He confirmed he would have it ready for me to look at and that he works 9-5. He also emailed me to let him know if I was running late. When I got there I waited for someone to find him, then waited ten minutes for him to "grab his folder." When he got back he told me the car wasn't brought to the dealership and how he didn't know because he had just gotten there (it was noon.) I drove over from Hillsboro and he asked if I could come back the next day or wait "maybe an hour" while they brought it over. Not apologetic or remorseful at all. Had he been a little kinder maybe I would have but he seemed rude and arrogant. I should tell him if he's running late but he wasted my time. I said no, drove down the street to a different dealership, and bought a Jetta no problem. It would have been an easy sale- his loss. read more

Juan and Waldo did an amazing job helping my husband and I out to get our first family car. They listened to what we were looking for and went above and beyond to help us get the perfect car and rates that suit our family. Thank you! read more

Dick Hannah Honda - 2022 Honda Pilot Touring AWD SUV - Car Dealers Near Me - Vancouver, Washington

Scott Hiltz was awesome. We found a vehicle on Tru Car. We went he found it on the lot. Used vehicle was pristine. Financing was smooth as glass. Just an all out easy process. Don't bother hitting other off name lots with salvage as your insurance will be higher. Insurance with a clean title was almost $240 cheaper for the insurance. read more

Horrible hold experience over the phone. Two different voices keep coming on saying thank you for waiting and calling, making you think a real person has answered, when in fact it's just the recording, again. The wait time given by your automated system was also completely wrong. Has anyone in your office actually tested the holding experience someone calling you goes through? read more

I bought a new CRV-Hybrid from Dick Hannah Honda in Vancouver. Shortly after I got home, I realized they had not provided a spare key. When I called, the salesman told me I would have to come in person to have the spare key made. I scheduled a 9am meeting and drove the half hour from my home to arrive on time. After waiting 10 minutes for the salesman, he came in to inform me that the managers were in a meeting and we would have to wait till they were done to get the required paperwork signed off. "How long will the meeting take?" I asked. He couldn't answer. Forty-five minutes and several threats to walk out the door later, they finally got it together enough to authorize my spare key. I then had to take the car to service and wait another hour and a half to get the key produced. I wasted an entire morning because a) the salesman initially neglected to provide a spare key b) no one was prepared for me at the appointed time and c) I was forced to wait while the salesman and managers dithered. There was never an apology, never an offer to compensate me in any way for the inconvenience they caused me. Dick Hannah's motto is: "We believe in nice." Apparently they don't believe in competence. read more

They need to stop promising things they can't do. Also stop putting things through your credit 8 times when you say it's OK once. It's bull crap. Then I didn't even get a car. This is why I didn't want to go here at all but I didn't trust my judgment. Never again. And you hurt my credit score more. read more

Dick Hannah Honda got my info when I checked my car's value on Kelly Blue Book. On Kelly Blue Book, I had checked off that I was interested in purchasing a Subaru and selling my old vehicle. So when I got a call and text from someone who claimed to work for the "Dick Hannah buying center" I assumed that it was the one affiliated with Dick Hannah Subaru. I set an appointment, they asked if I had the address, and I looked up the Subaru address and sent it to them. They said, "As a point of reference, our office is located inside the Dick Hannah Honda building" and proceeded to give me the address to Dick Hannah Honda. To me, it sounded like the buying center was its own separate entity, and that it was easier to find using the directions to DHH. As my car's value was being assessed, I was introduced to a salesman. I said that I was interested in looking at a few cars, but I was pretty set on a Subaru. I said I was open to looking at new and used cars, but I did want to look at some new Subarus. The salesman strongly implied to be working with Subaru as well. He made it seem like both Dick Hannah dealerships were affiliated with one another. He even went over to Subaru and grabbed a couple cars for me to test drive, so I had no reason to think otherwise. I thought I found a vehicle I liked, but when I compared the pricing to what was being offered at Subaru, it made no sense. I insisted that it would make more sense to get the special interest rate on a brand new Subaru, then the 2024 model, because it would be cheaper in the end. He wasn't respecting my wishes, and continued to tell me the highlights on the "upgraded" 2024 model. I told him I didn't care about the upgrades, and safety was my number one priority. At this point, my 17-month-old was getting hungry and cranky, and I was already 15 minutes late for dinner plans so I had to leave. My husband stayed and spoke with the salesman. I kept trying to get him to leave and meet us at dinner, but the pushy salesman was not allowing it even when he said we wanted to take a day to think about it. Having not eaten all day and being basically held captive, my husband reluctantly signed the paperwork. I wasn't very happy with the salesman's approach, and I was confused as to why he wouldn't let me see any new Subarus. Never once did he claim to be affiliated with Honda and NOT Subaru. So we ended up with the 2024 model, even though I wasn't crazy about the "upgrades." A day and a half later, the vehicle started having problems. It stalled at a traffic light and an error message popped up. I wasn't able to start the car again for about a minute. The next day, the car wouldn't start in the driveway and a bunch of error messages popped up. I was so frustrated because I specifically asked the salesman if it had been inspected and if it had any known issues or recalls--to which he claimed that it didn't. Again, the following day, the car stalled not once but TWICE during the same drive home. One of those times, an ambulance was behind me and I couldn't move! I was very distraught because this was now a safety issue, and at 6 months pregnant I didn't need the extra stress of an unreliable vehicle. The paperwork stated that we had 5 days to bring the car back if we weren't happy with our purchase, so my husband brought it back by the 4th day. When he told them he wanted to return it, they brought him to the side so that other customers couldn't hear, then refused to honor the return policy. We ended up having to go to Subaru to trade it in for a new vehicle and pay DOUBLE the taxes and fees. Honestly, Dick Hannah Honda should be investigated. Your employees committed fraud to obtain my business, and then refused to honor a return policy when I was sold a faulty, unreliable vehicle. read more

Rachelle M. is such an awesome service manager. I hope you keep her happy as I am pretty sure customers like me appreciate her attention to detail and organization. She is actually one of those that care for the customer and is always on top of things. Whereas there is one service manager that needs more to do. Interesting thing is I had come at the very last day in July to get my car wash card for July. I then went again to get my carwash card for August and this guy comes up to me asking me "Weren't you just here last week?". It's interesting because I think he has too much time on his hands to notice customers that didn't have any direct contact with him or maybe I just stand out because of my race? Either way, he's not busy enough if he can pick individuals out of the crowd and know when they have come in considering I'm sure you do a lot of business with a lot of people. Anyway, 10 out of 5 stars for Rachelle. Kudos!! read more

This is a review about making an appointment for a simple regular service. I showed up @ 10 am for a scheduled, routine B1 service. Still here at 1:00 My oil change took me 9:30-1:30 FOUR HOURS. So my oil change cost me over double due to time missed from work. This service center needs someone dedicated to getting peoples cars back to them in a timely manner. read more

I don't recommend this service department because my service advisor Hollie is extremely rude, I was in to pick up my car after a factory warranty defect and all I got was "I'm on the phone". I had a question about my service contract and never got a straight answer from anyone over a cracked windshield. If I have to I'll take my car across town to Beaverton to get my service done at Bob Lanphere, seeing that these people don't take their jobs seriously. read more

Dick Hannah is a has horrid custome service. They can off these great give aways, but yet can't seem to have the resources to collect my dead father vehicle. He was a veteran living off his pension and their greedy salesmen put him in a co tract that was more then half his monthly income. His credit card limit was $750. Clearly they care little about who they are leasing to and what they can actually afford. I am next of kin and trying to get this vehicle returned less than 20 miles away and instead of being a stand up organization and rising to the occasion they referred me to the Toyota corporate head quarters!!! Mind you I live 8k miles away and am trying to settle my father's estate. And that is there level of customer service? Piss poor and nothing less than shameful. read more

Alex contacted me and persuaded me to give it another shot. He even offered to pick up and return my car, though I didn't take him up on it. Instead, I scheduled an appointment. When I went in, the service was excellent--quick and efficient--and the service manager, Stephen, was fantastic to work with. While the location isn't the most convenient for me, I would definitely return. read more

I made it clear to this dealership that I was driving two hours to see a car with 3200 miles. When I got there on a test drive, I found that the car had 32000 miles. They allowed me to still drive all that way knowing this. They acted shocked when this discovery was made. It is 48 hours since I drove that car & they haven't corrected their error. It still says 3200 miles on their website. How can you trust this dealership? read more

worse new car purchase I've ever made, salesman was great, other then that the whole deal was a nightmare.

I hope Alex, the Service Manager, and Mike, the General Manager, read this and respond. My husband purchased his Kia a few years ago and has had issue after issue with the customer service for MONTHS. It all started with a technician breaking part of the car when trying to fix a loose screw from manufacturing. Sure, mistakes happen. It then devolved into multiple instances of waiting for an update and having to call and find out the part was ready, only to find out at the appointment it was "shipped broken" (twice?!), to being told an appointment was scheduled but then showing up and being told nothing was on the calendar, to waiting hours and rescheduling plans to get service done that was not, after all, done. Every time he calls he's told he'll get a call back but either no one calls back or the rep isn't available. I even tried using the chat feature and they said someone would contact me later. I doubt it. Alex and Mike, PLEASE fix whatever is going on in your service department. Training, staffing, technology...something is wrong. read more

I bought a new car from this dealership back in July -- I wanted a test drive and this was the dealership closest to me with the car I wanted on the lot, but I also needed to pull the trigger by that weekend due to some upcoming changes in my life. Despite being very happy with the car I bought, remembering my sales experience still gives me so much anxiety and dread. It's now time for me to get my oil changed, and even that is giving me so much anxiety because everything about my car triggers feelings around my bad experience. Unfortunately, I fell prey to sales tactics, and purchased my (first) new car here despite being treated with disrespect. I had excellent credit and made a salary over six figures, yet I was treated like a child. My dealer, "Little Ben", was very sarcastic and charismatic enough, and took a doomsday sales approach with me trading in my car. I already knew I wanted to trade in just to avoid the work, but Ben told me all the horror stories of what could happen selling privately. (Important detail on this below.) After all the back and forth, I was already 3 hours in and felt like I might as well go through with it since the timing was right for me. (Ugh, live and learn.) In the end, he also kept making jokes that it didn't matter what I took from my old car (which was sentimental to me), it was just going to get crushed at the junk yard. Ben emailed, called, and texted me for four days straight following my purchase to ask if I still liked my car -- even on the 4th of July, which was also a Sunday! Annoying, but whatever. I was already regretting making this purchase at Dick Hannah Honda Vancouver with Ben, but I kept telling myself at least I'm happy with what I bought. But then... A couple months after my purchase, one of the horror stories that Ben told about what would happen if I sold my car privately ACTUALLY HAPPENED despite trading in my car with him -- I got an impound letter in the mail, with all the scary legal documents that this was a traffic violation, I wouldn't be able to renew my license, etc. I emailed and texted Ben -- also just asking for confirmation that all the other paperwork with the DMV was sent -- but he NEVER got back to me. Despite all the incessant, spam-like emails, texts, and calls after my purchase. I sorted it with the DMV and the tow company myself (where I also saw that my car was sold for over 3x my trade-in value, which isn't fun, but it's the name of the game, I guess...). It's now been well over a month since the impound notice. I've been putting off writing this review because of the anxiety, anger, and embarrassment that simply thinking about my car purchasing experience brings me. Not only that, but EVERYTHING around my car is tainted. I'm even dreading getting this oil change... but as of right now, I am planning to drive *out of my way* to visit any other Honda dealership for servicing. read more

A car itself is 5/5 wonderful vehicle, I love Honda. The sales process itself was quite dreadful, the paperwork took a long time and the payment changed a few times while we were talking about. I'd suggest going to a different Honda dealer for a better experience. read more

I was hoping for a better experience as it was my first time buying a car, but it proved that sales people really don't care about you and only want you to put a pen to paper. The initial person I spoke to promised to move the car from another dealership for me to make a sale for it the following day to which I agreed and waited until the next morning only to find out a deal was being made for just THAT car I had requested and was supposed to be held for me. Other than that, asking them for any kind of negotiation on a vehicle seems to put them in a hornets nest kind of mood and they treat you like trash. We had been left in the lobby for almost 3 hours, talking to multiple people about different prices. We got to an agreement eventually but nothing was easy or happy about it. The icing on the cake is the smug finance manager who was extremely condescending to me and my family after the exhausting amount of time we had spent on the sales floor, he embarrassed us in front of our child. On top of all this, the car I purchased is still being serviced by their team so I can drive it with peace of mind. If I could, I would give them: -100/10 customer service 0/10 professionalism GO TO ANOTHER DEALER!! read more

Worst experience at the normally not horrible dealers service center. A couple of issues, the service rep Austin was cold and not friendly at all. He never went over what was to be done other than to confirm an oil change and tire rotation, but never presented the costs me upfront. When I scheduled via online via their website it let me select a Lyft ride home but when I asked for that from Austin, he said they don't do that for oil changes, which would have been nice to know before hand. Then there was the issue of the $49.99 coupon I had received, the disallowed it because apparently the coupons you get in the mail are vehicle specific, and that one was tied to my Honda truck, not our Honda Insight. Some other gal came to get me to check me out, and when I asked about why the discount was only $41 instead of the $49 as shown on the coupon she had to go talk to Austin about it. She came back and was going to make the adjustment but then Austin came back over and told her to leave it as is and pointed out that the coupon was specific to my truck and it was just out of his "kindness" that he took the $41 dollars off the bill. Add on top of all that, they made me sign a waiver because they said that the tires were unsafe to drive on, having measured only 3/32. After leaving Dick Hannah Honda as unhappy as I have ever been with them, I took the Insight over to Les Schwab and had them look at the tires. Now bear in mind, both companies are in the business of selling tires and other services, but Les Schwab technician said the tire probably still had another 15,000 miles to go on them and were perfectly safe to drive for at least that. Shame on Dick Hannah for such a horrible business practice. Not sure I will be taking any of my vehicles back to them or any of their dealerships again (also have a Kia from them). Silly that they should lose a lifetimes worth of business over $8. read more

I took my Honda to the dealership for an oil change just to make sure I was getting all the needed maintenance done. After I went home and during the next week, I noticed my AC no longer worked. I took the Honda to different mechanic. They said the AC compressor was leaking and to take it back to the dealer because it was under warranty. I did so. The Honda dealer told me the compressor, condenser and the hoses that connect these items leaked also (not just the compressor). The compressor and condenser were under repair warranty but the hoses (!!) are not and it would cost me $1,600 to get those fixed. The prior mechanic I went to told me that their test showed only the compressor was leaking and that it would be unusual for their test to miss the other leaks. I found all of this very disturbing. read more