Always so nice and helpful, not just in person but also over the phone when I've called with…read morequestions

Don't lie. I only came here because the employee told me they can install my purchased battery.read more

My parents always told me to come here as a teenager when i got my first car, and now that I'm an…read moreadult, I understand why. Always friendly, always willing to come out and take a look at my car and let me know what I'm looking for. Today, I came in looking for oil and wiper blades and Darrel and Robert were able to guide me to what I needed in no time. Quick, easy, and kind.

I'm 56 years old and I've been doing business with Riebes since I was in high school so I'm no…read morestranger to this store. I was employed as a professional AUTO MACHANIC much of my life so I think I'm qualified to make this review. The Palm Ave store has some serious issues with customer service especially but not limited to the check out girls . I understand there is a labor shortage but how hard is it to find an employee that's not off the charts rude . When you say thank you , is it too much to look ar the customer and say it with some sense of sincerity ?. Thats all I'm going to say about that department because I'm not the only one who's feeling this way. The parts counter , there was a day when Bart hired at least one ASE parts person , people who you could ask a question and get an qualified answer. Tonight I dealt with 2 parts people who happened to be female who clearly lacked education in this field . I am not attacking thier gender I only say this to identify the employees in question. Gender should never be a factor in one's job performance or title . My point here is to say that I've been a customer longer then some of these employees have alive and sucks to see one of my favorite auto parts stores go downhill . But on a positive note I do love the collection of vintage go carts and mini bikes on display ! In closing please bring back the Riebes Auto Parts I've known and trusted since I was 16 !.

Replies were very quick and they provided price and scheduling. Very nice tool! It helps knowing…read morewhere to go and how much it will cost. I wasn't even aware these places existed until I used this and it provided me with lots of options. Thank you.

It was great Marco is top notch I was having issues with…read morenot starting So they put a new battery in it Really nice knowledge and patient With there customers.

There is a bunch of thieves that operates this location buyer beware they will not warranty…read moreanything without a receipt but tell you we will keep your phone number stored in just in case. WRONG SCAM we don't show your phone number because they do not want to warranty anything on there poor products they sell. Thanks for nothing.

I wanted a bottle of "Steel Seal", which is the stuff you use if you've blown a head gasket and…read moreyou're 1) too lazy, 2) too cheap, or 3) in too much of a hurry to fix the problem the right way with a new head gasket and possibly some machine work. I saw it on Amazon, but I try to buy local instead of through Amazon when I can, and on the product website it said that it was also sold at Napa stores, so I called this store, the Napa Auto Parts store on Palm Avenue in Auburn. It was a Sunday, which may have factored in to what happened. The gentleman on the phone said that he didn't have it and that no other nearby store did either, so I either asked him if he could order it (or he offered, I forget which), and said that it "should" be in the next day (Monday) and that he would call me when it arrived. I offered to pay with a credit card but he said they don't take credit cards over the phone and that I could pay when I picked it up. It's $100 a bottle, which may also have factored into what happened. They didn't call on Monday, so today (Tuesday) I went in to see if it had showed up. I asked the fellow behind the counter (who wasn't the person who took the phone order) if it had come in, and he said that it wasn't available but that he could order it. It took several back and forth exchanges to establish that it was never ordered, but that he could order it. It went something like this: Me: "I had someone here special-order an item two days ago, I'd like to see if it's here. It's a bottle of Steel Seal, it's used for...(explanation)" Him: "We don't have any in stock, and none of the stores around here do either, but I can order it and have it here today." Me: "I already ordered it, it was supposed to get here yesterday, can you see if it's here? Like in the back or something?" Him: "We don't stock that item, but I can order it" Me: "I already ordered it, it was supposed to be here yesterday" Him: "I just checked stock, we don't have it, do you want me to order it?" He seemed a little annoyed and didn't seem to care that this had happened and didn't offer an apology or an explanation, although he didn't really owe me any of that. But if I was working there I would have said "listen, I'm really sorry, there was a mix up and the item wasn't ordered, but we can order it today and have it (whenever) if that works." But to be fair, who am I to judge? If I knew anything about working in an auto parts store, I'd be behind the counter myself! So next time I need something I'll probably just order it on Amazon.

not normal service....way better.....top notch attitude and a relentless will to make a happy…read morecustomer is how Parts Mike does business....thank you very much for the presidential service ...

Very friendly staff. Josh Answered all of my questions within a timely manner. Had every part I…read moreneeded for my jeep in stock.

They have been working on all our families cars for years. They do great work for a very affordable…read moreprice.

I service all my cars there. These guys are the best! Rob is direct and honest about repairs.read more

You want quality parts at an affordable price this is the place. They also professionaly install…read moreeverything they sell.

Thank you Daniel for taking care of my order. You were zero…read morepercent at fault for my error and 100% deserving of gratitude for fixing the issue. Sincerely thank you for making everything go smoothly.