I wrecked my car off a steep road , and the S&R towing guys not only we're very considerate and…read moreunderstanding, but they were very helpful. Great customer service.

Guy denied are tow since headlights were stolen. And did…read morenot even look me the eye when talking guy seemed to scratch. His neck too often seemed like he was on drugs and made excuses to leave did not look at are towing instructions and got mad at us when he couldn't find us even though webgive him directions on line. I Would never use this tow company ever. Lazy non trust worthy and took over 4 hours to pull up yell at me then leave me still stranded. Still here waiting... I'm going to request my AAA membership to never use this company moving forward. That is a lie no offers where ever made and the conduct of your driver was the worst customer service I've ever dealt with and my AAA told me that he should have takin it regardless. Nice try to cover up though.

These guys are AWESOME!…read more I damaged the front right suspension of my vehicle. I ran over someone's spare tire with rim that was in the road on VC grade. They replaced my whole front suspension (Old Yukon XL) I purchased the recommended parts, and they installed them. They also aligned it as well. Very professional and honest people. Price was also a little cheaper than quote. (That is mostly never the case anywhere else). And they finished it in the same day!! They are always busy.... now I know why... Thank you, Gentlemen... and I will be using you again! Otto Sr

Great and friendly service! We needed our tire sensors synchronized with the onboard data. We were…read moretold that we didn't need an appointment. As soon as we showed up, the mechanic helped us out and did not charge us for this service. We did not expect that. We were truly impressed with the courtesy, friendliness and great service from Vic's garage's mechanic.

Response time was very quick and my car was picked up and dropped off quickly. Great service.read more

David was very patient and gracious. I did not end up hiring him as our timing did not work out,…read morebut I had asked him to show up in Vista and due to my mistake, he was not able to pick up my car from a shop up there (I live in Mission Valley). He was understanding and not rude about it at all, even though I made him drive out there. I'm sure he provides great towing service, but character goes far when you're trying to hire someone!

Hector, Fernando and team helped me with a last minute request - took care of everything and even…read moretook a ride with me to see if I should have additional concerns! Above and beyond!

Immediately Fernando greeted me whe I pulled into the front of their shop. He was working on…read moreanother car and stopped what he was doing to introduce himself, I Immediately felt at ease. I told him I needed brakes, he quickly pulled out a flash light and showed me that the front still had some life to the pads, I was like, wow. I recently moved from Irvine, CA, and well, I am not used to that quick of a response and honesty. He did change the back brakes and replaced the sensors as well. They did this at a fraction of the price my old mechanic would of charged us. A client for life, thank you.

Driver was awesome. Communication issues with insurance dispatch but the driver made up for it…read more Loaded car on rollback and dropped us off at Carlsbad Honda dealer. Insurance wanted to send us to Escondido. Could not have been a better experience with a tow operator...my insurance on the other hand...

I requested a tow and got the best service and was 30% cheaper than other tow services. It was on…read moretime and they even fit my van onto my driveway as it has a blown engine!!! The driver was Jimmy. Victor, the Owner, kept in touch with me the whole way. Done within two hours- Encinitas to Oceanside- and he was in Escondido. Highly recommend this guy!!!

Called to ask if they provide impound service. The guy was nice enough to refer me to someone who…read morecould help. Appreciate it!

Called ten towing companies purporting to service Carlsbad before finally reaching this business…read more The owner answered the phone right away. When I told him where my car was, he immediately knew the lay if the land and asked if it was on a hill or not. This is the type of experience and local knowledge that is important. He arrived very quickly, towed my car to the dealership, knew where to leave my car, knew the service people and actually went into their office and had one of them come out to start the repair process. It was my first time to the dealership so this was extremely helpful. Rate was reasonable. Cant recommend this company highly enough.

Primos helped me move our Gator to a new house. On time and reasonable pricing. Thank you!!.read more

These guys are incredible! I had an emergency that was in the evening, I had to move 9 classic…read morecars, some of which had been sitting in dirt for 10 plus years, and these guys worked diligently to get the job done! I had called 3 different tow companies before them and got rejected and these guys took on the challenge and gave me a great price. In addition, when I was leaving from my location to meet them at my new place, I got a flat tire on my driver and they stopped to change the tire for me as well. Very professional, friendly and respectful of the cars they are towing. My cars arrived in the same condition they were picked up in. Highly recommended!! Will call again if I need anything towed

My husband and I used V.Ortiz Towing to help us out yesterday. I'm so glad we chose them to help us…read moreout and not another company. They are very responsive and get to your location in a reasonable time. The gentleman that helped us out was very friendly and professional. Their prices are reasonable as well which is definitely a plus. I highly recommend V. Ortiz Towing to anybody who is in need of a tow. These guys are great and definitely know what they're doing!

From the owner: We specialize in towing/ roadside assistance in Escondido area.read more