My service advisor Jennifer Gagon was fantastic. From the very beginning, she demonstrated professionalism and attentiveness. She listened carefully to my concerns, scheduled my appointment promptly, and ensured that all the required work was completed ahead of the promised time. read more

If I could do 0 stars I would!! We took our Chevy truck to Autonation for some brake work on April 3rd, on April 20th the technician was test driving the truck when it burned to the ground. I have a police report, I have invoices, I have text messages from the technician about the repairs. Why has nothing been done by Autonation nor their insurance? I call and email the General manager of Autonation and get nothing. I call and email their insurance and get nothing. I can't even get a response and it's been a month. This is what customer service @AutonationChevroletGilbert looks like. read more

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Purchased a used vehicle &:traded in a 2025 Chevy Trax. I feel I got a lousy deal! Never received sales contract papers!! Very unhappy with this dealership! read more

This dealership rocks!! It's easy for people to write a bad review, no one ever takes the time if all goes smoothly. Yes, buying new cars isn't always easy, you're spending a large amount of money, you're dealing with credit/banks, etc. but if you come in with your game plan and just be honest, they will set you up! This team was helpful, fast, and made my purchase so easy... and I'm not the easiest to please! I was straight to the point, and they responded in like manner, no games. The dealership manager Joseph really has this place running strong. Mark in sales helped my get my new 2500HD setup and ready to roll! Kenny in finance made my doc signing as easy as it gets, and well the new 2025 Chevrolet 2500HD Z71 LTZ speaks for itself, it's a beast! Honestly, I had zero issues! A+++ in my books, Thank you Autonation Chevy Gilbert! read more

AutoNation Chevrolet Gilbert - Car Dealers Near Me - Gilbert, Arizona

Leaving a third update here. Our vehicle has now been at the autonation shop for over 4.5 months for some basic warranty issues. We continue to get the run around that parts aren't coming in, people are sick, and one manager even said many of their techs quit. Well I wonder why?? Owning a Chevy and having to deal with this dealership has been an absolute joke. We were initially without a rental and had to spend our own money on Ubers for all.ost 3 weeks; over $480 spent. Once we got a rental, we had to return and get a new rental often and even then, the rental we were provided did not have a third row for our big family. Meanwhile our Subaru that needed an engine replacement under warranty was in and out in under 2 weeks, got an equal sized vehicle. read more

I'll start off with what they did well. Robert Light (the finance guy) provided 5-star service. He was friendly, knowledgeable, and helped us get the best value on the deal. He beat our bank's rate which was cool. We bought the platinum warranty because it made sense not because he pressured us into it. We were in and out off his office in around 20 minutes. This is how streamlined car buying should be. We had to wait for about an hour and a half to get invited to sign the documents with Robert. This is the part that I don't like about most car dealers. There seems to be gross disrespect for the time of the buyer. They are are very willing to let customers wait and wait and wait with the emaciated promise that you will be served soon. I won't call out our salesman by name in this review but we were disappointed in the level of service provided. read more

I had two dead batteries and took it to Auto nation Chevrolet in Gilbert. I initially happy with the service. It started going south when they could not find the bolt to hold down one of the batteries. An hour later, they finally found one and put it in. A couple of days later, I took my truck to my mechanic to ask him to test the alternator. Well, it was fine but I wonder why Auto Nation did not do this. The second thing was that my mechanic found that all of the connectors were not tight. The nuts holding the battery cables all were left loose. I would suggest that if you use Auto Nation to very closely check the work. Lastly, I would say that the service manager, Gary, does not even know how to spell service let alone reflect the concept of service. Keep your eyes open!!! read more

If you want the BEST vehicle purchase, go to Gary Cook at Auto Nation-Gilbert. Gary negotiated our deal via phone and when we got into the dealership, Gary not only honored the deal we made on the phone, but he ended up getting us an even better deal in the end. He is efficient, professional and a class-act salesman. He was so personable that to celebrate our purchase we took him out to a cute little spot he recommended for a yummy Mexican dinner. It is nice to do business with a genuinely honest, straight forward person. read more

Think twice before you purchase a chevy here. Customer service stinks. They tell you one thing then when you go in for the fix they don't do what they said. read more

By far the worst experience we have ever had at a car dealership. Our salesman was on his first day and had absolutely no clue what was going on. He was so pressuring that we felt uncomfortable and forced. We walked around the entire lot and he said that he wanted us to buy something today or he was going to help others. When we told him we weren't sure, he walked away and had a manager come out and handed us a spec sheet for the car we were interested in. The manager said, word for word, I found the cheapest model on the lot because I would assume that's what you guys are looking for. We were pretty confused and thought it was rude. We were looking in the 40-50K range and were instead handed a sheet for something used that was 17K. I get that we weren't dressed up that day, but how rude. Sorry that we spend our money on cars and not expensive or designer clothing. Between the rushing from the salesman and assumptions from the manager, we would never come back. read more

I purchased a 2013 Dodge Durango on April from the dealership 26, 2024. Since then I've encountered several mechanical issues and a team that has been less than receptive to rectifying them. On April 30th, I brought the vehicle to a Dodge dealership to have factory recommended service on the vehicle, which coinced with a check engine light that appeared a day or two earlier. A thorough inspection revealed two ruptured motor mounts and a gas seal that needed replacement. I immediately left a message with my salesman Johnny Turner. Unfortunately, my message went unreturned. Believing I had two warranties (on May 26th I learned my Autonation 90 day/4k mile warranty was never activated by the dealership and is invalid) I scheduled service for May 10th. On May 6th, while I was getting coffee in a drive thru, a man approached my window to let me know my car "dropped a lot of liquid." It was later revealed the belt to the water pump had been misrouted. How this was missed during inspection is baffling to me. My car was in the shop from May 10th-May 24th. The extended warranty covered the majority of the cost associated with the motor mounts. I had to cover the cost of the water pump and deferred service for the EVAP leak, in the hopes that Autonation Chevrolet steps up. On the 23rd, I texted my salesman pictures and diagnostics, asking him to make things right. He replied on the 24th saying "he would get with his boss" and that "he would do what he could". I have not heard back. That same afternoon I spoke with my finance manager Dan Gutierrez, a Sales Manager named Justin, and finance manager Robert Kelley about my Autonation warranty. After some back and forth Mr. Kelley said he would "look into it and get back to me." He has not, nor has anyone from Autonation regarding my concerns. read more

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LOWBALLING 101. Got offered 9k for my 23' Kia. Told me the car depreciated (yeah I know they do but it doesn't go from 31k to 9k in 2 years) and that it would take "thousands" to repair its cosmetics (some basic seat stains, a hairline scratch, and a dent no bigger than 3 inches. Got told even if my car was in excellent condition I'd still only be offered fair condition trade value. What a joke. Was planning on trading in my Kia and returning to purchase another truck outright. Their loss, 2 sales down the drain due to greediness. TERRIBLE finance department. read more

I made an appointment yesterday to bring my car in Saturday morning. I got a text message from an advisor that they could not do it. I told him to call me. He has yet to call me phone back, looking for a manager, even a general manager to voice, my complaint. No one is around this place has bad reviews because it sucks. I would not recommend this place to my worst enemy. This is the worst service I have ever encountered. read more

Don't post a vehicle for sale online if it's not ready to be driven off the lot! Just wasted 8 hours of my boyfriend's time to show and purchase a vehicle then waiting for issues to be fixed. Issues after issues started arising and resulting in the AC not even working in mid AUGUST. Their only offer after 8 hours of being in the dealership was to cancel the purchase. Which he did. Very unprofessional. read more

This place just sells vehicles and does not stand by their product. I have call the dealer and GM with no acceptable response

i have to come on here and give a HUGE appreciative shout out to Kayla. we did not want to be hounded when we were looking around the first time and kayla gave us space and then when we had questions (lots) she was super helpful. she made finding our perfect truck very easy and we really appreciated all her help. if you want some to work with that is respectful and just overall easy to communicate with, she is your girl! thanks kayla!!! read more

One would think after spending $45,000 an AutoNation Dealership, taking care of servicing your auto would be their top priority, apparently not at the Gilbert AutoNation Chevrolet. Over the course of many years of buying numerous new vehicles and having them serviced by dealerships, the Gilbert AutoNation now ranks at the bottom of my list in providing the worst service I've ever experienced. Several days ago, I left 1 message for Nick and two messages for Jennifer Gagon both service writers regarding issues that that I needed taken care of on my 2023 Chevrolet Colorado, to no avail. Neither one of them bother to return my phone calls. I then called and talked to a scheduler and she indicated that I couldn't get an appointment for service for at least 2 weeks. I then went online to find out who the services manager is only to find out that I could set a date within two days. Being irritated and confused, I called and asked for the service manager. I missed his first call which came over 24 hours later. I called again and waited over 5 hours for his next message. I left him another message and it's now been 5 hours since. I truly believe that taking care of the customers isn't a top priority to them. My truck is under factory warranty and the issues with my truck, require a Chevrolet dealership to take care of it. Even though I must drive a lot further now to another dealership, at least the truck will be repaired. I wouldn't recommend AutoNation Chevrolet for any type of repair or service no matter what type of deal they offer and judging from my recent experience, I seriously doubt that they fulfill any promises, let alone return any messages. Regretfully, George Abernathy read more

AutoNation Chevrolet Gilbert - 2023 Chevy Colorado - Car Dealers Near Me - Gilbert, Arizona

It's hard finding a truck or car to buy now a days due to lack of inventory and I guess supply and demand so we went on to the Chevy website and designed our own Silverado to order that's going to take three months to get lol. 65K later we walked out the door not sure if we wanted to wait that long for a new truck. The sales guy was patient and kind my boyfriend isn't the easiest of customers to deal with so my hats off to him. We're not sure if we're going to go with a Chevy or head back to Toyota either way if you're looking to buy a new Chevy truck or car I can recommend coming here the sales guys are amazing. read more

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Dealership didn't pay off the vehicle I traded in. Tried to contact them numerous times and no return phone calls. Went into the dealership to ask why they paid off my existing balance and not the actual payoff, and constantly got the run around. I would NEVER refer a friend to this dealership and we will NEVER purchase another vehicle from them. Worst customer service EVER! If I could give them 0 stars, I would. read more

Look at other reviews-they all have the same complaints. Buyer beware!!!! Received my car with a slit in the driver seat, heated seat that won't work, mis-matched tires, and water in the windshield wiper reservoir. Car is not registered with the warranty department so I can't even get service. Poor poor communication. As soon as they had by $5k deposit it was impossible to get them to answer my calls or texts. That should have been my first clue and I almost asked for my deposit back. I also have not been able to get any information as to when I will get my title so I can register the car. Also wanted to mention that I have talked to corporate via phone and email and still not getting any responses. They are the epidemy of a bad business and continue to perpetuate the negative stereotypes of a car sales man. Shame on you for not making it right. read more

They SUCK no CUSTOMER SERVICE what so ever!!! Bought a Truck in April and It's almost July and still not plates or registration. Salesman Brevin and finance Kenneth will NOT return emails or phones calls. They are the worst business I have EVER work with... DO NOT BUY FROM THEM read more

Stay away from this dealership!!! We were returning customers and are now driving around an unsafe vehicle! They put tires on our truck that do not meet the weight requirements of the truck they sold to us and four months later I find out after I had to take it to a tire shop due to a blow out. I have KIDS that they put at risk by allowing us to leave the dealership with these tires. After contacting Derek our sales man with our concern he said he'd talk to his manager. Derek's manager told us there is nothing they can do since it's been four months and we should've brought up the issue sooner. We would have ever thought a Dodge dealership would sell a truck with unsafe tires therefore how would I have brought this issue up before the blow out??? We simply asked for safe tires or even the cheap original stock tires to be put back on and they are refusing. I believe a business like this should own up to their mistake and fix the problem at hand!!!! I will be spreading the word to everyone I know not to come to you guys if they want a safe vehicle. I'm so torn and also SO grateful we figured this mistake out before something happened to me or my kids while on the road. DO BETTER DODGE!!!! read more

Brought my truck in for service, only to be told they were 6 weeks behind. I thought they may get it sooner, well I was wrong. 8 weeks and it still isn't finished and they can't seem to communicate amongst themselves and ordering wrong parts. Last time I ever go there. I NEVER had these types of issues at TOYOTA. Looks like time to sell my Silverado and buy a Tundra! Absolutely horrible service. Lots of excuses and many of which don't make sense, like "... oh we had a big job come through that took 60 hours..." What, you only have 2 mechanics onsite? read more

Now I'm dealing with a recall issued BEFORE we bought the car. Two weeks and several Poor responses we're Still waiting. To bad you can't put negative stars. read more

So this isn't really telling of the sales folks (which our salesman with both of our purchases was awesome), but the quality/condition of the used vehicles being sold here are horrible, or at least the 2 we purchased within a 4 month period. First was a 2017 F150 Lariat Supercrew, nice "looking" truck, but after purchase was nothing but a mechanical nightmare. Actually went back a day or two after the purchase about a deceleration vibration where one of their techs took it out for a test drive with me. He recognized he could feel it and when we returned to the lot and one of the GM's asked him about it, he confirmed there was a vibration, but not that big of a deal and nothing to worry about right now. Then it needed a new starter off the bat, which took close to 2 months to get into Autonation Ford in Scottsdale to utilize their limited warranty. At the same time, there was an issue with one of the turbos as well as the powertrain vibration under deceleration (most likely due to a bad driveshaft carrier bearing). The starter was replaced, but that was it. Was told the limited warranty, nor the extended warranty would cover the issue with the turbo and they could not address the vibration. Then shortly after that, issues with the front IWE's started and when it was taken to another dealership, there was in fact bad IWE's in the front end that needed to be replaced (luckily extended warranty covered that, but still had out of pocket costs). Also while there and they did their inspection, was told the thermostat was leaking and an oil leak from the pan, of which neither was covered under the extended warranty and was looking at $1000's of dollars for out of pocket repairs. They too didn't want to address the deceleration vibration issue . So after lots of thought and only having it for less then 4 months, we decided it wasn't worth the hassle and headache of keeping it so went and traded it in at the same place and purchased a 2019 Chevy Silverado High Country Supercrew. Again, beautiful "looking" truck, but again with issues. Went out the next morning to take some photos and noticed the entire drivers side of the bed looked like a Maaco paint special, it was horrible and not even sure how it was missed. Took it back the very next day to address it because this time I wouldn't hesitate to unwind the deal (there's a 5 day, 250 mile limitation to change your mind and cancel the purchase that is done through Autonation. However Arizona's Lemon Law is 15 days or 500 miles, whichever comes first). Luckily they recognized it was horrible and asked me to come back a couple days later so it could be looked at by someone from one of the Autonation Bodyshops. So agreed, went back up and they did take it for 4 days to fix it and did a good job. When I picked it up, happened to notice the passenger side power mirror wasn't working, so went over to service since I was there to have it addressed. Had to make an appt to bring it back in the following morning, which was okay and long story short, replacng the mirror wasn't approved supposedly when it was originally being reconditioned. However, they did take care of it and replaced it, which was great. The speedometer is off and shows a speed that is faster then the truck is actually going because they did put new tires on the truck before selling it, but they put the wrong size tires on it. It's supposed to have 275/60R20 and what was put on was 275/50R20. So a Chevy dealer didn't even put on the manufacturer's tire size, why? Who knows, but another reason why I chose not to take it back there for the next issue. Less then 2 months of owning the truck, it sits at another dealership needing the transmission replaced, (took it to a different dealership because the tech who test drove the other one and said it wasn't that big of a deal and frankly, didn't trust it would be addressed properly if I took it there). So now it's been about 3 weeks without having a vehicle, almost half the time of owning it and it sits at the dealership because a new transmission is on backorder with no specified time to get one. So, making payments on a vehicle that can't be driven. So one vehicle with issue after issue, (which should have all been addressed before being sold) that continued to have issues and got rid of it within 4 months, to another truck that is now useless (and cost more money) after a month of having it. So if you are looking for a reliable used car, take time and shop around because this place is 2 for 2 on selling lemons to us. If you're looking at new cars, then there's most likely no worries because they aren't the ones inspecting and repairing. If you are looking for service, I'm sure they might be okay, just make sure to request that Jose (pronounced "ho-sway") is not the technician that touches it. When he test drove the Ford, his foot behaved like a cinder block, which was completely not necessary. Makes sense as to why he disclosed on that tes read more

My first visit to this dealership. I made an appointment with Donny Murphy in the service department. I have to say he was one of the best service advisors I have ever worked with. From the very first hello when I dropped off my car to the final good by the attention to detail and keeping me informed was outstanding. Yes they have my business going forward. I could not have been happier. Thank you Donny for everything. read more

Would give zero stars if possible. I am newly widowed, with two children. Car purchases were not something I had ever had to do on my own without my spouse, making this whole situation that much more stressful. After my daughter's car was totaled by insurance following a minor collision, we needed to find her a vehicle quickly. We found a used car at Auto Nation Chevrolet that was everything she wanted. Stopped by to see the car on 8/27/2024, but told the car was not on site since the person trading it in did not have the title. Told it would be delivered in a couple hours. My daughter returned later that evening, but the car had still not been delivered. The next morning, we were told that the vehicle was in, so my daughter returned to see the car. Later that evening I went back to see the vehicle which would not be available for at least another week, since it had to go through their inspection process. Even though it was priced higher than budget, the salesman noted that it would sell very quickly and that we could put a downpayment to hold the vehicle. I went through the "downpayment" process, which included actually signing all of the purchase paperwork, with the understanding that if something was wrong with the vehicle, the money would be returned. The next day, I found the same year, make, model and features at another dealer, who could have the car ready in two days at a savings of nearly $6,000. Obviously, given the situation we were in, we could not pass on this savings (in time and money.) After contacting Auto Nation Chevrolet and asking if there was anything they could to do refund some or all of the $1,000 downpayment I paid, I was given a straight out "no." $1,000 is honestly nothing to an auto dealer of this size, but to someone trying to hold a household and family together after losing a husband so recently, it makes a big difference. This dealership has no heart. They do not value their customers at people. They are only interested in making the sale - even when no sale occurred. I'm absolutely shocked at the lack of empathy they demonstrated, knowing the situation my daughter and I were in. Shameful. If you're looking for real customer service, go to San Tan Ford. They actually care. read more

If you read my reviews you will see that I buy cars, like every other year I buy a new car. This round was a 2025 Blazer EV RS, and its amazing. Your not here for that though your here for the review of the dealership, which was amazing. Jacob Harmon, my sales person, first contacted me after I sent an email. He took the time to look up anything I may have done previously with Autonation and referenced that in his response. Was nice to know that someone took the time to not just respond but to see if i was a repeat customer. Talked back and forth with him and his manager Christopher Belhm and the deal was done before I even stepped into the dealer. They made a call to the district GM rep to get a better deal for me since i was trading in a 2024 Jeep Grand Cherokee, and there was a good amount of negative equity. I got there and we went over numbers and discounts and final pricing. In the end got into finance with Robert Kelly and he made it smooth, talked about the EV discount and my taxes next year when I file (which he didnt have to do at all) and made sure I had everything before I left. Awesome experience, awesome team, and they already know that I will be showing back up in a year or so to do another deal on a car. read more

If I could give them a zero, I would give them a zero. Be careful with these slimy sales people. They are all in it. They will tell you a vehicle is available and when you get there, it's not there and they will try to sell you another one with Less options. I was interested in a particular vehicle. I emailed them asking if this particular vehicle was available. It was confirmed that this vehicle was available. They even confirmed it at 8:30 AM that this vehicle was available to come down to discuss Options. When I Arrived at 9:30 AM it was confirmed that The vehicle I wanted was no longer there. They bait and switch their vehicles. They are slimy people. read more

Service. 2nd time I've brought my car in for service and it takes over 2 weeks to even get a diagnosis

I like this dealership less and less each time I interact with them. Service department issue a month or so ago. I had an appointment for an oil change scheduled at least a week in advance. Dropped off my truck in the morning. No phone calls from the dealership. Around 5 pm, I figure my truck has to be done by now. I get to the dealership and my truck isn't done. They didn't have the oil filter. A Chevy dealer, didn't have the oil filter, for a 2020 Chevy truck. They couldn't run to NAPA and pick one up. They couldn't call me to tell me they screwed up. I had to come back the next day. I guess my time is not important to them. I just feel like they are always looking for a new way to take advantage of me every time I deal with them. From their finance department to their service department, I just don't trust them. They were smart and didn't send me a survey, GM would probably not be pleased with what I had to say about their dealership. read more

Unfortunately this dealer has been very difficult to work with. My truck is under warranty so I just booked an appointment to have it serviced. The vehicle is inoperable so I scored a next day appointment. The service department just notified me it will be 21-30 days before diagnosis. Let me get this straight. If I buy a car from these guys and it needs repair I should wait a month for diagnosis. read more

Thanks to Nick we had great service today! Brought it in for what we thought was an oil leak (nope,oil filter was loose) and tire sensors needed replaced. Nick communicated to us what exactly was going on with the truck every step of the way and got service team on it! They were fast and efficient! Helped us by giving us a new filter and topped it off with oil. Before I left he even checked our extended warranty and informed us we had future oil changes covered. Thanks for being amazing Nick, we may have some confidence in chevy auto nation again because of you! Superstition could learn a thing or two from you! read more

Update: The service advisors I worked with in the past (Kevin, Wayne & Jeff) are no longer at the dealership. I've always had my Tahoe serviced at this location and my last 3 visits have been frustrating. The first new advisor I was scheduled with didn't come out to speak to me. He sent the valet out to write down the list of problems I was having with my car. This poor kid was trying his best to understand what I was saying, but it was clear he didn't have any idea what I was talking about, so I had to insist on speaking with the advisor. The second advisor I was scheduled with in February seemed to be very new and it was clear that she too, had little to no knowledge about the service department. Now, the person that I recently brought my car in to was professional, and he seemed incredibly knowledgeable about all aspects of my car, which was great. My dissatisfaction was not necessarily with him, but with all of the additional charges the dealership is adding to services. We've had 3 cars routinely serviced at AutoNation Dealerships. (Chevy and Honda) We've gone through many batteries due to the Arizona climate. When those batteries were still under warranty, none of the AutoNation service departments (including this one) have ever charged us "labor" to have it changed out. This time we were charged almost $60 to replace the battery under warranty. Lastly, I explained to the advisor when I made my appointment, that because they would need my car for 4-5 days, I would have to rent a car during that time, which I was fine with doing. I dropped my car off at the dealership Monday morning, and contacted them the next day to get an update. To my surprise, they hadn't even looked at my car yet. So there I was, paying for a rental while my Tahoe sat in the parking lot all day Monday. The bottom line is that the customer service that I appreciated in the past seems to be just that... a thing of the past. We are in the process of looking for a 2023 Tahoe. And this was the dealership we were planning on purchasing from because of the outstanding service they had provided over the last 5 years. Unfortunately after these last few visits, we will be purchasing from a different dealership. __________________________________________ Original Review: I have always had outstanding service with Kevin in the service department. He goes above and beyond to ensure everything is taken care of, and he always does it with a smile. This week I was also assisted by the manager, Wayne. He too, made the process super easy and stress free. Both Kevin and Wayne are the reason I will continue to recommend AutoNation Chevrolet. read more

been trying for 2 weeks to get someone to help me get a refund for extended warranty after I sold my car that I bought at AutoNation Gilbert. Robert Kelley Emailed me telling what he needed to get my refund, I Emailed him the information he ask for and he Emailed me back saying he would call me in 2 hours (still waiting) talked to the sales manager today and he said Mr Kelley would call me today,it is 8 hours later and I'm still waiting. AutoNation I will not give up. read more

Vehicle purchased in Dec. 2024. Concern is not given to the customer at all. AutoNation Chevrolet Gilbert's only concern is their company and not customer service. read more

Jordan Brown in sales, Kenny in Finance, all the way down to the detailing crew deserve kudos! I love my new Hyundai Santa Fe. Jordan listened to me, and did his absolute best to keep me in the payments I wanted. Hyundai dealership next door couldn't compete, with the deal on this particular Santa Fe. The Hyundai salesman told me himself! Extremely happy with the customer service & ease of purchase. Thanks Jordan / Kenny for the warranty's- especially! And the entire Autonation Chevy Gilbert team! read more

I took my little 1998 Chevy S-10 in for a regular oil change and tire rotation and when I got home a different part of my engine started leaking oil which it never had before and also the air-conditioning stopped working after that visit. When I approach the service manager about it he kinda give me an attitude and said that they only reimbursed up to $50 for the driveway. Don't get me wrong the service people that receive you are very professional and very nice. I thought the service or the technicians would be a little more professional considering we bought our last GMC Yukon there which is a different department. read more

AutoNation Chevrolet Gilbert - This is the oil that leaked after they serviced my truck. - Car Dealers Near Me - Gilbert, Arizona

They worked a deal with me on a vehicle that wasn't even at the dealership and unable to be sold. I filled out the application and was approved. They lended it out the day I had a confirmed appointment with them. Saleswoman told me at 9am that the vehicle would be waiting for me at our 1:30pm appointment time. At 12:50pm, she told me the vehicle was in fact not there and wouldn't be back till Saturday. Meaning more miles on the vehicle. Told them I wasn't comfortable signing a contract on a vehicle that wasn't physically there AND some other customer was driving. Their excuse was it didn't have enough miles on it to "retire and sell" which is why they sent it back out that day. When I asked the manager how many miles it needed to have in order to retire and sell, he stated 2,000. The paperwork showed it had 2940 miles and growing since someone else was driving it. We walked out at that point. Bad business, terrible representation of lease numbers (providing them on a "purchase" template and making excuses for the math not making sense) and no credibility. Don't work numbers on a car you can't actually sell JUST to get a customer in the door. We got the complete run around "what about different color, trim, model or even a brand new one for the same payment?!" Such a joke. read more

Kenny is rude told my husband to not come back for service. (DON'T WORRY WE WON'T) He was interrupting and wasn't listening to anything. My husband bought the service package for car maintenance and was told he had so many oil changes. This dude has the audacity of accusing him of trying to score a free one when he was asking how many he had left. That his plan expired last March 2023 when we had never heard this before. This was after we dropped the car off overnight for a 7am appt and at 4:50pm it wasn't done. Gary is awesome and the saving grace to all of this thank you for all your help ! Thanks for deescalating the situation 5 stars to you read more