Five stars for Anthony Castro. Professional, friendly, and incredibly helpful throughout the entire process. He made buying a car simple and stress‑free. If you're heading to Dodge AutoNation, ask for Anthony -- you won't regret it. read more

Lovely place with a great staff. Anthony Castro comes to mind. He was very knowledgeable when we asked about different cars. Definitely a place we recommend to others! read more

Great staff. Clean and friendly place as a whole. Anthony was very professional and made sure I walked out a happy customer.

The absolute worst dealer out there. Guy, won't mention his name, said 2-3 days just to diagnose my truck. Nearly 2 weeks later they still hadn't started on it and told me another week. Then told me it wasn't his problem that I needed to get my animals hay. Totally rude, 100% will never buy a Mopar product ever again. read more

I'm changing my review rating from 5 stars to 2 stars -- and only because the purchasing department was incredibly kind and helpful during the purchase process. However, once you buy the vehicle, the experience takes a completely different turn! I am beyond frustrated with AutoNation Jeep in Valencia and their service department right now. I purchased a brand new 2024 Jeep Grand Cherokee Limited in October 2024, and I've already run into a couple of issues. First, my UConnect system has NEVER worked, and I've learned it's a nationwide issue that they're still "currently working on." Then, after the first rain of the season about a week ago, I noticed a strange, whining noise from my windshield wipers that's definitely not normal. I scheduled an appointment online right away with Jeep, only to get a text a day or so later advising me that diagnostics are taking 10 business days--10 BUSINESS DAYS just to diagnose the issue--and they do NOT provide a loaner or rental car during this time. So basically, my brand new vehicle will just sit in the service queue, waiting for attention, and I'm stuck without a vehicle for at least 10 business days, if not longer. I couldn't believe this, so I called, and the gentleman I spoke to said it really depends on what the issue is & considering it was just the wipers he didn't think it would take that long, so I kept my appointment. When I showed up today the service specialist at the check-in desk said it is, in fact, a 10 business day wait! Needless to say I did not leave my vehicle as I have no other means of transportation! So I wasted my time & gas, and my brand new vehicle has an issue I can't have fixed!!! I do not understand why the service department doesn't book appointments 10 days out so the vehicles aren't just sitting there, at least I could understand that wait time! To expect people to have their vehicles just sitting there waiting for days is completely ridiculous!!! Is this how it is with every Jeep dealership or just this one? Is this what is to be expected every time something goes wrong with my Jeep? I have had many vehicles in my life & I have never had this kind of issue with ANY other service department ranging from Mazda, Toyota, Honda, Chevrolet & Ford!! This is absolutely absurd, and I'm seriously regretting my decision in buying a Jeep!!! Such a shame... read more

This is the most incompetent service center I've ever encountered. It's worth the drive to service or warranty your vehicle at Rydell in San Fernando. Dennis the manager here in Valencia is going to ruin whatever is left of a mediocre service dept. The employees here act as if they are doing you a favor. Attitudes suck here. Avoid this place at all cost. You've been warned. read more

My engine light came on 12/12/23. On 12/13/23 I called my awesome service advisor Naomi and she went over and beyond to get me and my truck taken care of ASAP. Once again I received 5 stars service from her. Thank you so very much Naomi. You truly are the best. read more

Purchased a Dodge charger about a month ago and I noticed there had been something sticky on the spoiler so I decided to pull into the service station. I was met by Andres who is one of the Auto Porters there. I was a little embarrassed because I was not certain if they would want to look into my issue; but Andres smiled and assured me that they would take care of it. Shortly after I was introduced to the Service Advisor, Ariana Mercado! ... she was happy, her smile is everything wonderful!... not to mention how super friendly! and eager to please she was! That personality is priceless! She was giving 5 star quality customer service from the beginning to the end! I just couldn't believe how wonderful the whole experience had been. I was told to leave the keys and if I would like a complimentary coffee, tea or beverage of my choice I could do so inside! I made myself a coffee and as I made way into the Service area, I was met by another Auto porter by the name of Jose who handed me my keys and explained that the sticky residue was there from when the manufacturer puts a plastic like adhesive cover over certain areas during deliver of the vehicle. He was very easy to talk too and knowledgeable too! He asked if I'd like to go with him to check it out. They cleaned the spoiler and I couldn't be happier! Today's overwhelming positive feedback is directly related to the 5 star quality customer service experienced by your service team! Please recognize greatness when you see it! read more

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Would give 1/2 star if I could. Worst service ever. They promised an update but didn't happen. They promised a call back, didn't happen. Left email and voicemail for "Dennis" (svc mgr), no response. And I have no idea if they actually fixed my car yet. Will never leave my car with these guys again! They finally call only to tell me there are three cars ahead of mine. WTF! They've had it since Friday morning. Been without a car for 4 f$&@in days only to be in line! Total BS. read more

Extremely helpful and great service. Big thank you to Mike in the parts department. Went in needing a little assurance and he went above and beyond to give me what my car needed. Thank you so much Mike!! your kindness does not go unnoticed read more

I am not surprised by the low reviews. I suspect whoever owns this dealership doesn't care. Must be nice to sell such popular vehicles and make so much profit you don't care. Enough editorial. Fact. I made an appointment a week ahead of time and described my vehicle issue. A dodge truck that can't pass smog because the OBDII was not connecting with the State computer. I informed them I was coming from Lancaster and they said the repair would take around two hours and I could wait in their customer lounge. A service rep who knows very little about vehicles checked me in. At first she was polite. After an hour or so she informed me that they were going to require more time and I would need to leave the vehicle over night. I asked, what's the purpose of an appointment then? She said I could take the vehicle back and try another day. I didn't want to waste more driving back and forth or wait for a new appointment. I left the truck. The following day (Friday) she called at 5 PM and said the mechanic didn't have time to work on my truck. She said they only have one diesel mechanic. Of course I was upset about this and asked why nothing had been done in nearly two days. No longer polite, Lira got rude and snapped suggesting I pick the truck back up if I am unhappy. I then spoke with the service manager who confirmed they only have one mechanic and he wasn't going to have time to get to my truck for another two days. (In fairness one of the days is Sunday) Bad experience with this dealership all the way around. I was in the market to get the all new 2019 Ram. It won't be from this place. I'm disappointed and frustrated. I hope I can get my truck repaired and returned Monday. Good luck to anyone who does business there. I never will again. Customer service is lacking for sure. read more

Condescending sales people. I do not recommend wasting your time or money at this dealership. I took my hard earned $25,000 to Mercedes Benz instead, where they treated me properly. Apparently, my money wasn't good enough to purchase a challenger and they made fun of my mother and me. Disgusting and misogynistic mentality! read more

The Valencia Dodge Service Department has to be one of the worst managed service department I have ever dealt with.  They have failed me on two occasions now, and I will never consider them for business ever again.    First issue was 3 months after purchasing my 2017 Durango RT.  The check engine light came on and transmission was kicking badly, and when I called the dealership, they were rude and not helpful.  They told me to leave them my car and they would get to it sometime in a week, without offering a rental or loaner car.  So after spending 50k on a new vehicle, having manufacturer defect, they have no remedy other then telling me to take an Uber?  I instead drove to Rydell Dodge in Simi Valley.  Within 5 minutes they scanned the check engine code, confirmed my car was under warranty, and I was driving home in a rental car within 30 minutes, that's how you run a service department.   This week my check engine light came on again, this time my truck is at 47k Mike's, 2 years old.  I made an 830am appointment, to have the check engine light checked and advise further.  When I showed up, I was told by the Rep Adrian, that they were busy and they would diagnose the check engine light by the following day.  What?  48 hours to check a check engine light?  I ended up leaving them my vehicle, after I was told by Adrian, he will get the car checked by the end of the day.  8 hours later, my car was never seen.  So furious by their horrible service department, I decided to pick up my truck.  There is zero excuse for such slow service.  What is the point for appointments then?  Appointments are for preferential treatment!  I can not speak any lower about how badly this service department is and how poorly they treat their customers.  There is a reason their yelp reviews are mostly 1 stars vs Rydell Dodge at 4 stars.  I will do everything in my power to steer people away from this dealership because they have zero customer service. read more

Just left about the worst Dodge dealership I've ever visited. My girlfriend brought her vehicle in for service and to fix an issue with her Car Play. I will spare the details but In short I snuck in and tried to explain to the staff who they were dealing with. ( a business owner who's company purchases a large amount of work trucks) Earlier I had promised not to get involved but after arriving I couldn't help but say something. You'd figure somebody would step up and do something, yet all I got was a sorry but... Didn't even move from his chair. After jumping on Yelp I noticed I'm not alone in realizing the lack professionalism and customer care. All this and I didn't even get into the poor vehicle service. read more

So I placed a Thermostat on hold for me to pick up. Exited that part was available, I spoke to a gentleman over the phone and he stated yes, I'll put your name on it. When I arrived the most common thing happened, "oh we don't have anything with your name on it" I thought to myself of course you don't!! Then I asked, what is the closest dealer that might have it I will go and get (bothered at this point) They tell me Bakersfield,CA they give me the number and they don't even bother to tell me that they can get it for me.. of course I'm the person that is going to ask if you have options and they did, they have daily runs to Bakersfield. Incredible!! Then they say, "I don't know if the Bakersfield dealer will sell us the part but the dealer will sell it to you because they will make more money on it.. I then go into "WTF are you talking about" your a dealer, can't you just ask for the part to be transferred over? The reply no because the part is on back order and the Bakersfield dealer only has 4. All I wanted is to get my part, I now have to call myself; which is fine I guess, pay for the shipping which is going to cost me & still wait for the part to arrive. This dealer ALWAYS has people that don't want to help in certain areas. When are they going to change staff dammm! read more

I sought to have a recall issue and a water pump replaced in my Durango under an extended warranty. They offered me an appointment three months in the future. After my insisting that this was unreasonable, they allowed me to drop it off without an appointment. Many days later I got two texts, the first telling me it was ready for pick up, and the second telling me that they were waiting for parts. I tried to call three times, and left a voice mail twice and a message with a live person once. Nobody will call me back. After three weeks they still have my car, and they will not let me know if it is ready to be picked up. Absolutely the worst service department ever. read more

Went through John who does internet sales and he was zero pressure and let me look for exactly what I wanted. I didn't buy because of my budget but the price was solid. Guess my taste is more than my check. If you're looking for a new car go here. There's no manager or closer, and most importantly they didn't try to harass me to buy the car which happened other places. read more

Everything you read about this place is completely true. My husband and I stopped by to see about purchasing a new car. They wouldn't work with us on anything. The sales person was slimy and rude. The financial manager was a just as bad if not worse. Found out they lowered the price on a car they said they could make more at the auction for?!?! Do yourself a favor and stay far far away!! read more

I wish I could get this place a negative 5. Four years ago I had a bad experience with their service department, so I thought I would give it one more try and they would fix the problem in the service department. I was wrong, same problem, service advisor had a attitude, it took 5 hours to do a oil change and didn't have time to reprogram and key fob. This has to be the worst dealership I have ever been to. read more

I had a nice buying experience with Jonathan and David. I ordered running boards and tonneau cover to be installed later. Parts finally came in so made an appointment a month and a half after my purchase. It seems decent customer service stops after the sale is made. With no respect for other peoples time. Jen said the earlier the better so i got there at 8am only to find out it will take 8hrs. Now to me that seems like an excessive amount of time to install 2 items. So 3 hours later i ask Jen if there is and ETA? She rudely replied "end of the day". So here it is 4hrs later and here i sit waiting and wasting the day away. Manny the service manager stopped buy at 1:30pm to say the parts are now being installed. Now why the hell did Jen Otzen tell me to be here at 8am and why can't they schedule 4hr windows. I could have gotten quite a few things done in the 5hrs I've been sitting here. I guess that was supposed to make me feel good, well it only pissed me off more. Finally about 4:20 or so Jen tells me the job is done so I see the cashier step outside and wait and wait and wait, 15 min later a woman walks up and says we are going to wash your truck now. Lets just say that is when I lost it, I won't repeat what I said but it wasn't nice. Avoid this service dept like the plague... In response to the dealers canned reply You can start by replacing people that don't care about other people's time. I was asked to be there at 8am so I assumed the job would be done in the morning so I was going to wait for it. Around 11am ask Jen for a ETA, she rudely says "at the end of the day". Now I live in the Palmdale area so I doubted the shuttle would have taken me home for the duration and Jen verified that. So one would think that maybe my job would have been expedited. Alas customer service doesn't seem to be your strong point. So I waited and finally after more than 8 hrs of sitting in your waiting room and by the way my back still hurts from those lousy chairs I finally got released from this personnel hell and got to drive home in the same rush hour traffic I had when I drove there. Mister General Manager please respond to me here as I think the public would like to here what you have to say. Your service manager needs to go, Jen needs to go. Making someone wait all day for a 2 hour job is ridiculous. It seemed the service Dept. really enjoyed this. The icing on the cake was to wash the truck. Probably a contest to see how long they can get someone to wait around in the waiting room. I can add poor workmanship to everything else. I was loading plywood into the bed of the truck when I noticed a 7/16 bolt laying in the bed. It turns out to be a bolt to secure the driver side of the tonneau cover. The mount was swinging freely the tonneau cover only being held by the passenger side mount. Now I'm just waiting for the running boards they installed to fall off. BEWARE of AutoNation Chrysler Dodge Jeep Ram Valencia, 23820 Creekside Rd read more

Brought my 2018 Chrysler Pacifica in for some warranty work. The door handle button required multiple presses to unlock, which I was told due to weak battery in fob even though same issue with new fob. Told battery replaced and problem solved. Wasn't. I had a fuel filling issue common to this vehicle which I read online there was a fix. Their "diagnostics" said no problems and their techs can add fuel no problem. Issue still exists and is frustrating. The U connect kept saying no phone paired when there was. They told me a reflash solved the issue, didn't. I think they just parked the vehicle for a day. read more

My husband took his truck for the recall, the service advisor said 2 hours, that was at 10am, 430pm, she calls and says they need until the next day. You think they would at least wash it after having it so long. I went in for an oil change on my dodge ram and was told 2 hours, I was there for four hours. I wouldn't have stayed if they had told me that long. Took my truck for recall and no one comes out to you, you have to go and look for someone. Same with pick up. I wanted to buy a dashboard cover, they referred me to Rydell in San Fernando. Very disappointed with Valencia Dodge dealership. Although Robin is very nice, as was David in finance, he is no longer there. read more

PLEASE READ!!! Worst Dealership Ever! I would like to start off saying, going to the AutoNation located in Valencia was the worst car buying experience I have ever had. The vehicle I was looking at was Ford F-250 2008 FX4, Vin:1FTSW21R8EA61347. I spoke with Paul Santilli the night before my visit. We also exchanged emails. I was able to come to an agreement about price, and learn the condition of the truck. I told him I would come by the following day to purchase the truck after I looked it over and test drove it. He assured me the vehicle would be ready to go when I came. The following day, I called him at about 9am that I would be there in about an hour. I arrived around 10 and this is where the nightmare began. The truck was in the work bay when I arrived, and I was told they were "finishing it up" and it would be a few minutes. I said that was fine as long as it wasn't going to be very long, as I had a very long road trip that day and my family was waiting for me so we could leave. Minutes stretched to hours. When I kept asking how long it would be, they simply told me again, "just a few more minutes". I asked repeatedly what the issue with the vehicle was to which they gave no concrete answer. A woman named, Kim (a manager?), told me it was somehow my fault that the truck wasn't ready because I "wanted it so fast". If the vehicle was not ready to be sold, it should never have been put up for sale and Paul shouldn't have told me it would be ready when I came. I told them several times, if they needed more time to work on the truck, to let me come back when I had more time, but again they assured me, "just a few more minutes". Worst yet, when I asked the finance person about what was wrong with the truck, he told me he couldn't tell me, I would just have to wait until it was out of the bay. I then asked, since it was obvious something was wrong with the truck, if I could have a guarantee that it would be fixed by them. He said there was no way they could do that but he could sell me a warranty. Wow, knowingly trying to sell a vehicle with issues and then strong-arming someone to buy a warranty to fix the already known issues. I complained to Kim about his attitude and she just said that "it is just his way, it's no big deal". As I sat there waiting, the other sales associates, and employees sat around talking loudly with foul mouths and describing in detail things they had done with women. Seriously, unbelievable. More hours went by. No matter how many times I asked when it would be ready for me to even test drive it, they would say, "a few more minutes, few more minutes". Again, I asked what was taking so long, they mentioned something about the steering. Finally, at around 4:30PM, after being there the entire day, being horribly late to leave for my family's trip, I was allowed to even test drive the truck. At which point, it became painfully apparent why they had the truck had been in the work bay all day. The steering was loose and everywhere, it made loud grinding noises when trying to engage the manual 4 wheel drive. One of the associates, tried to tell me the issues with the truck were "normal" and I "didn't know what I was doing". Really? Then why was it in the work bay all day? It was at this point a, after being there for 6-7 hours (just to be able to test drive it) that I had more than enough of this incompetent, rude, foul-mouthed, dishonest group of people. A few more minutes, indeed. I would never buy any vehicle from this location and this particular group of people, no matter how good the deal. Advise to look into unprofessional business practice.... read more

Wish I could go with 0 stars. The salesman was good. Other than that ALLLLLLL BADDD! Submitted the wrong loan term so I had to change it with the bank. Spelt my name wrong on the loan doc, so I had to change that with the bank. Found fast food wrappers inside the brand new truck. Will never ever go back. read more

I don't know why I went there again , they first screw up my Jeep in the past , them I went there again to look for a new truck and they gave me the worst appraisal in my car , and not even a second option , I guess they don't wanna any business read more

Bought a vehicle here and has been giving me a headache since day one! On the day of purchase the sales associate was very helpful showed me a few cars and i purchased one off their lot. In the lot the vehicle was filthy on the windshield the vehicle claimed to be Certified Pre-owned .. They are full of lies! They sold me the vehicle without doing any service as supposedly they did, it was transferred from the Honda dealer next to them and one of the techs in chrysler dealer told me they don't inspect them when they are transferred.. Since day one the vehicle came with a loud tapping noise on the engine! I drove 40 miles back to the dealer to let them know what i experienced and had them replace the battery and remove the wheel locks as they did not provide me with the key to remove them. The battery was old and the car struggled to start the next morning of the purchase date. The battery was replaced by them for free but they did provide me with a smaller battery with not the right amount of cranking amps its supposed to give . I contacted the unprofessional service advisor and she ignored it completely left that worthless battery in there . I was also told that i can get the battery replaced with the right one free of charge at any other Autonation dealer nearby to my residence, LIES!!!!! the other dealers i went said they b.s. me. The noise from the engine supposedly was not duplicated by their techs they sent it to Frontier toyota across the street and as well they didnt duplicate. The tapping sound was clearly there when i arrived and i even showed the tech when he picked it up from the service drive , all of a sudden they cant duplicate it what kind of B.S. is that? Another problem the service light came on at approximately 2000 miles did they even change the oil? As the vehicle was supposed to have been inspected by their techs and should have replaced the oil before selling it as a "Certified Pre-Owned". As of today the vehicle has gotten louder, it is uncomfortable driving it because of the weird noises it makes, i cant even go far with it as i think it will leave me stranded somewhere. Over $20,000 for this B.S. I am totally not satisfied, i will not recommend this place to no one as they don't help after they sell problems to their customers! Do not buy at this dealer! read more

If I could give zero stars I would!! Dennis and his team are very rude. As I was waiting on my car I heard Ariana tell her co worker about an African American customer : let her wait, she got an attitude cuz her car ain't ready!! Which I'm sure the customer has every right to be upset as they take a whole day just for an oil change. They are rude, racist, and most importantly careless. Dennis, is there just to sit around cuz he sure didn't help me or the other lady on the wait. It's sickening how they hire such ppl to be in customer service. Their turnaround on service writers is extremely high which makes me understand, they don't treat ppl right. After hearing Ariana's comment had to move around to get her name. I just couldn't hold myself back. I'm never going there even if it was the last place on earth to get my car serviced. Ppl pay an arm and a leg to get their car serviced, which pays their paycheck and they want to be speaking ill about their customers? sickening!! Fire them all, along with their manager and start fresh with ppl who want to be there, get trained well, and care about the customers. read more

There are no words for what a joke this service department is, no calls are returned, service is not a proper word for their department. Run for the hills and find another dodge dealer for recalls or any service needs, and as others have posted one star is much too kind read more

Yelp doesn't let you leave 0 stars but that is what the service department supervisory staff deserve, I dealt with Alex Kazaryan, Assistant Service Manager. I dropped my car off at 7:30 am and by 12 pm I had not received a single call about my car. I called several times to get an update and only got his voice mail. I finally decided to ask for the shuttle to come pick me up so that I could speak to him in person. Good thing I did, because I had made a joke about my car" being ready by 5" Alex tells me" we had a promise time of 5 pm." Since when is a joke the customer makes the time you think they need it by. Turns out my car didn't need new breaks and instead of calling me he was just going to wait until 5 pm. Yes I got mad, no I did not curse him out like I wanted to but I sure did raise my voice. How do yo justify not calling a customer and checking in with them?! Not once did he apologize, but he did get upset that I was upset. As an Assistant Service Manager you should know that treating your customers like they are the problem is a guaranteed way to never get referred. I will be staying away from this service department because of Alex's poor customer service skills. Too bad too, they have excellent mechanics that really know what they are doing. read more

This is by far the WORST dealership ever!! do not purchase the car from them they will take your money your down payment and not give it back to you for a full week and then make you return the car just because their bank couldn't approve you for the percentage that they signed when you left the dealership do not buy from Dodge of Valencia. Worse people to deal with especially Chazz in finance who claims to be helpful but then doesn't follow thru with what they say! ABSOLUTELY HORRIBLE! read more

$132 diagnostic fee, oh and even though I have a bumper to bumper warranty nothing is covered under warranty, amazing.

Worst customer service I have ever experienced. they have nothing but rude people in the store. in check in line for your car and you make an appointment in February for a recall they never call you back because the parts not in then you call to make your appointment and they cancel it then you make another appointment to go and to be told you're not on the list they can't help you. Everybody in that dog still dealership was absolutely beyond rude from the time I pulled up on the guy checking us in to the receptionist they are so unfriendly you call they don't answer the phone at them let it ring and ring and ring it is absolutely the worst dealership ever to deal with read more

Cruz was a big help. Very patient guy. Showed me cars until late in the evening. He fought for the numbers I wanted. If you decide on dodge Valencia ask for Cruz. read more

It is obvious that neither the dealership or Chrysler corporation care about this rating by customers. I will NEVER waste my time going there again. The service department is truly deserving of theiir one star that most people rate them. Hopefully the new owners will clean house and pay attention to customers comments. read more

I too had a similar experience with Alex Kazaryan. I arrived at 6:55 am to drop off my truck after working a grave yard shift. Alex told me they didn't open til 7 and the computer was still loading, while he kept clicking the mouse and looking at t read more

These people DO NOT want to make deals until you leave. They sold no cars for the day and didn't want to sell me one either. I brought a friend who is a closer at Frontier Toyota and he call them out on all their lies. DO NOT buy at this dealership! The internet manager never replied to my messages and then told me I wouldn't find my car anywhere else. 12 hours later I was making a deal at Hunter Dodge. Make the drive up to Hunter Dodge in Lancaster and ask for Brian. They want your business and treat you with respect plus they know their product. read more

I'm DONE with this place! Seems like every time I bring my truck in for its scheduled maintenance, they want to change some filter I've never heard of and charge me another $200. I had to change a hydraulic line which would have only taken me 15 minutes, but the bottom bolt was frozen and I couldn't get it off. They charged me $390.00 in labor to change it! What a rip off! read more

I purchased a Dodge Challenger on 11/2/17 at this dealership. My Sales Associate was Ellas Lux. My first impression of Ellas was positive. He took the time to asked pertinent questions such as price range, equipment desired, engine, fuel economy etc. He proceeded to show me what he had in stock. After I found the right vehicle the negations were simple and straight forward. They ended giving me what I needed for my trade and the new car was priced right. No hassle. Mind you, I'm 66 years old and have bought a lot of cars in my life. In fact I bought the car I traded in from this dealer in 2013. David Acevedo, Customer Financial Manager was also great to deal with. Explained the contract in full and answered all of my questions. Give Ellas a shot at getting you into a new or used vehicle. read more

I took my car in to get serviced for an oil change and for transmission issues. I called to see if it was ready by the 3rd day and they informed me that it was ready for pick up. When I got there they had misplaced my paperwork and had told me that someone with the same last name was getting there car serviced and that they mixed up the paperwork. (My last name is not common at all nor does any family member drive a jeep, Chrysler, or Dodge). My car was in the shop for a week. They hadn't even looked at the car until the 3rd day and argued with me on the phone about giving me a rental. Alejandro was rude and unprofessional. Worst experience, will never come back. read more

Being a finance manager for years myself, I don't like to scold anyone for every little thing. But the way I was treated and insulted yesterday at Autonation Dodge in Valencia I'm willing to take time out of my busy day to put this out there. I called in advance to go test drive and lease the dodge hellcat widebody. When I arrived I had to wait a very long time to get help even though I had called and said I'll be there in an hour and a salesperson Pedro said ask for me. Out of respect I did exactly that. As a professional myself. I am livid at every single thing he did to disrespect me as a customer that I have ever witnessed in the auto business. Although the car had damage upon arrival and unloading from the transportation truck, I was still willing to make a deal. So , I went straight to the sales manager who told me that "typically they mark up $2,500 but he will waive that. Which is illegal. Then Pedro, in a separate convo outside said "we typically mark up 5k but I'll hook you up". Illegal insulting lying and speaking to me very unprofessionally.y friend and I were in awe. In addition, the whole time I'm speaking to him Pedro was on his phone texting like I'm some chopped liver. Autonation is the first dealership I worked for in Las Vegas and I will never treat another human so disrespectful. I kept my cool and tried to help him sell me the car. Lol. His answer was the car was repaired so why would I give you a discount". As if selling a physically damaged new vehicle is an option. I asked for lease details such as money factor and cap cost and he didn't want to provide that. Again truth in lending act violation. Amongst other consumer laws he violated. I don't do these reviews usually, but the icing on the cake was he ended up not letting me test drive when that was the whole point of the appointment and why I drove out 30 miles. He said you can test drive it when you buy it. So I'm not even slightly feeling bad for putting this out there. Thanks for wasting my time and not selling a car. You're a company man. Autonation is better than this! read more