I made an appointment to get my VSP oil change done and never again will I come back.i made my appointment here because it's closer to my job. Even though I had an appointment it still took almost two hours to get my service done. There was no fresh coffee or water in the waiting area only crusted over coffee pots. When my car was finally brought to me the items that 'needed attention' we're not explained to me, my oil light was not reset, and they didn't give my car a wash!! The ladies at the service desk were very nice to me but I think I will stick with my Autonation Acura dealership from now on!! read more

Stay away!!!! Tried to buy 2 cars from Deloris but they wouldn't negotiate. Called her the next day after deciding that one of the cars was a good deal and she said she had one with Sirius for same price and options as another dealer. When I arrived 2 hrs later car was on the other lot dead and had 2 cars blocking it and no one could find the jump box. Finally pulled it up and no Sirius---bait and switch!!!! So as soon as I got out off it went and when I asked she said it was sold!! So...I was sitting there all that time as it was being test driven and worked up for another person! I WILL NEVER EVER DO BUSINESS THERE AGAIN. DO NOT give your business to Deloris! Not sure how she sleeps at night. read more

I purchased a used car from the Auto Nation portion of this dealership. There was a dash light out that they promised they would fix that just needed to be ordered. I even have it in writing. I have called for over a year and get a single person to respond. They completely scammed me on what's going to be an expensive repair. read more

I wish I could give no stars to this dealership. I have purchased many vehicles over my lifetime. Never, have I traded a vehicle in and it was not paid for by the dealership until now. I was told on 2 occasions that it was taken care of and as of today, it is still not paid for. I purchased this vehicle in November of 2014. It is the middle of January! I have taken a hit on my credit due to missing payments now. Im going to the news to get this resolved! read more

**This review is for the pre-own salesmen not the new cars salesmen** (I say this because I had to go into the new cars side for the finance and signing and those guys were hella annoying. The used cars people were super sweet.) This was the best place I visited after having shopped around for a month. A lot of dealerships have last minute service fees you have to haggle with them about. At this dealership, I found an amazing car below KBB value and they have a no haggle policy. I'm a young woman buying my first car so really I stayed away from the dealerships until I knew exactly what I was looking at. The internet salesman Alex had the full drive off price with taxes and title drafted up for me before I even visited the dealership and no one tried to sell me extra stuff. I noticed a spot in my windshield when I was buying it and they had me come back in and fixed it right away. So nice and easy. I feel so confident about this and like they're really willing to help you here and are so polite. Best experience I've had. Thanks y'all. read more

I had an appointment at 7:15a to have a recalled throttle body replaced. I did not hear anything from them all day, I had to call them at the end of the day to get a status update since I had not heard anything. After finally tracking down the service advisor, he tells me that the technicians haven't had a chance to look at it and they would look at it the next morning. The next morning comes and I had not heard anything from them, so I called at 2p to once again get a status update. I am told by the service advisor that the computers have been down and he doesn't even know if my car has even been looked at by a technician. I then ask him if he can either call someone or go and look to see where it is. He tells me that the garage is "across the street" and that he will go and check on it "after it stops raining". Fast forward to 5p...I get a call that the part was replaced and that the car is ready, so I head over to pick up the car. The ladies at the checkout counter were great (the only positive aspect of my experience.). She gives the keys to one of the service advisors to go get my car from the back. On his way out the door, he grabs a cigarette, lights it and starts slowly walking to get my car. It took 15 minutes for my car to be brought to me at the front, but there was mud all over the vehicle to the point of covering the entire sidewalls of my tires. He immediately gets out of the car saying sorry that it's dirty and that if I want him to run it through the car wash, it would be another 5 minutes. In the end, it took 2 days to have a recalled part replaced (which was .8 hours of labor for a part they had in stock all along), me calling them number out times to get an update because they never contacted me, 30 minutes to pick up my car and now it smells like smoke. When they were Champion Ford, I never experienced things like this. It just shows that all aspects of their service department need some serious improvements. Once my extended warranty expires, I will not continue to take my car here to have it serviced. Management should be embarrassed. read more

Just drove through 5pm traffic to view a SUV with 80,000 miles. Sat in a chair waiting 20 minutes as the sales consultant said the SUV was in service and waiting for the mechanic. Then he would bring it out. Then another 20 minutes..... The SUV was posted Friday as 80,000 miles on odometer. Ended up there was 140,000+ on the odometer. If the car was there since Friday, it's Monday now, you would think they may have changed the inaccurate mileage. Bait and Switch. Oh don't forget the tolls......wasted time. read more

Awful service. Takes forever to get anything done here, let alone done correctly. I only got service here because I was under warranty, and it was hardly worth it. Absolutely terrible. Gives Ford a bad name. It's a shame. Go to any other dealership but this one. read more

Y'all do not buy your car here or anything at this dealership. Because 4 in the half months ago i brought my car and after that i notice that the people that works at the dealership fucking ripped me off. And it's not about the money. It's because they were supposed to send me the license plate and a car sticker three weeks after i got my car and the end of one month. And the hispanic guy 4 in a half months ago that works in the office he was arguing with me because he was trying to get me to buy the warranty the day that i brought my car and i told him I don't need to buy warrantee because Japanese car's doesn't break down easily. And the people that works there they just trying to scam you and get free money like no cap. I keep getting a call from the dealership and they keep asking me if I wanna buy a warranty and I hung up.. So i do not recommend not to buy your car i repeat do not buy a car here. BECAUSE THIS PLACE IS A SCAM AND THEY WILL RIPPED YOU OFF!! I feel like some of the employees that works at this dealership doesn't even know what there doing and don't even take there job too seriously.. read more

Well. I calculated the days they have had to work on it. 34 days (not including weekends and holidays!!!) and I still do not have my truck back. This 20 day job has turned into 34 days. They've had since July 27th to work on the truck (47 days!!) [note: this is the date they received approval from insurance to work on the truck). And it's also been there since July 14th (60 days!!!!!!!). This has been an absolute nightmare. I would not use this dealership (or bodyshop) again even if they were the only one in 200 miles!!! Never again will I do any business with these unprofessional, rude, inconsiderate, and unapologetic clowns!! read more

I had my mustang towed to this location because of a blown tire. They seemed very nice over the phone and said they could replace the tire and do the needed oil change. When we arrived to pick it up, it was $100 more than expected, the car was NOT clean. The floor mats were upside down (I guess they do that so you don't see the mess they cause????). There was grease on the inside of the drivers door. The rim on the tire that was replaced still had markings on it from where they did the work. The service advisor had told us it was cleaned and ready for pick up... He was clearly not telling the truth. He saw our dissatisfaction and did nothing. Funny thing is that this is the closest Ford store to us. We didn't buy there because of a HORRIBLE sales experience. Two strikes. I'm done with this place. read more

Just like what everyone else had already mentioned... the service department is a joke. Period. I don't think I'm ever buying another car from Ford ever again. Poor quality. Poor service. Don't fall into their trap of buying a car from them. You deal with the sales department once. You deal with the service department forever until you decide to move on to a Honda, Volkswagen, Toyota, etc. read more

I can't speak to the brand new side of it, but I'd be very careful buying a used car. Customer service was sub-par at best. Showed the salesman clear damage and worn tires on the vehicle, and they were unwilling to budget much on the price. I mean one tire was CLEARLY damaged, had a buldge in it. No worries though because I got the same vehicle, in better condition all around at another dealership. All I say is, if you're buying used-keep emotions out of it- and do your homework. Wouldn't recommend shopping here, but to each his/her own. read more

When I drop my car off for service, service advisor was not very good. He did not tell me that the department that handled my problem was very very backed up. I drop my car off at 10 AM on Monday morning and they were not going to look at my car until 9 AM on Wednesday morning. A full two days later. It took me six phone calls over two days to get any update on my repair. I was transferred to several voicemails and nobody ever called me back. One time I talk to someone and they lied to me and said my car was being looked at but it was not gonna be looked at until the next morning. If you make mistake of using auto nation Ford Katy be sure to ask how long it will be before they actually look at your car . I will never use them again under any circumstance. This was an extremely frustrating experience and I think they richly deserve zero stars. read more

First time in years I found a Dealership Service with top of the line customer service, Armando Galvan was very helpful, Good Job!

These guy never seem to know right what they are doing at the service station. Their mechanics are not the best and they are over priced. Won't be back. read more

Greg- I bought a f250 2010 about a month ago, just 2 weeks, not even two weeks! I went back to see if they can look at the AC system on my truck cause it was acting up, and they said that it was noting they can do about it! not even two weeks I can not believe it!! I did talk to the sales manager, finance and no one couldn't help me, they just lost a good client, I will never buy a vehicle at this place I promised. read more

Wretched service. Arrived: watched service guy play with his computer for 4 minutes Appointment: this means nothing other than when you will drop your car off. It has no relation to when they will do the work. BTW, sullen, insolent service writers are probably not helping your business. Promises: Was told car would be ready in about 2 hours. At hour 3 they changed their story to 'end of the day '. Incompetent Lying No customer respect Steer clear. You can do better. read more

Took my 2011 Ford F-450 in to this Ford dealer to have a tire repaired and since I was there, get my oil changed with only one stop even though I did not need the oil right away. The service advisor did not indicate there would be any trouble, but it turns out that they did not have the equipment necessary to pull my tire off the wheel. Sure would have been nice if they told me that before I left the truck there. When I picked the truck up, I asked them to make sure they put air in the tire and they assured me they did. Wrong!!!! I had to send it back to air up the tire. Even then, they did not put enough air in. Makes you wonder about the quality of their other work. read more

The service department here constantly tries to upsell and acts offended if you decline. Also 2.5 hours for an oil change and inspection. Ridiculous. read more

Great service with service tech, Aaron Fabila! Each time I go into AutoNation Ford Katy, Aaron treats me with respect and keeps me informed of what the progress is on my car. He always washes my car before I take it home, which is a great added benefit! Anytime I have a question or concern, Aaron addresses it immediately and if he is not sure about something, he tells me he needs to check and then actually calls me back to discuss the answer. Some dealerships don't seem to treat women with the same respect they treat men, but that is never an issue here. Aaron is a great representative of AutoNation Ford Katy! Supervisor, Bret is wonderful as well. read more

I purchased 64000dollar truck on 2/19 Service dept, padded the bill, They lacked knowledge of the product and process too service my truck. They were condescending and rude. read more

Very happy with service at Autonation, the replaced my mirror (under warranty, rattling) the SAME DAY! Kudos to David (I thing his name is David), he was awesome! read more

I'm use to getting sale tricks but these guys have mastered them. They were constantly trying to get me into a bad deal. I ended up walking away. read more

I came to the dealership with another person, who wanted to test drive a truck. They ended up running my Credit report, without my permission. If you go here do not show an ID or give them your full name, as they will run your credit score without permission, which counts as a hard inquiry and lowers your credit score. read more

The worst experience I've ever had at a dealership they wouldn't even give me directions to the bathroom without being rude. They were 3,000 less on my trade then other dealerships and they wanted 3,000 more for the same thing as other dealers. extremely rude would not recommend you even step inside the front door David read more

If you're looking to purchase a vehicle, Daniel Gamez is your guy. Had a great vehicle buying experience. read more

I have bought 3 trucks from this dealership and I wouldn't hesitate to do so again. The Sales Department is top notch and my wife and I were treated like family during the buying process. I do recommend that you take a look at the internet before you come to this dealership because there are so many vehicles on the lot. You at the least need a good place to start or your will be overwhelmed. Now the service department is an entire different story and is to why I gave this dealership a middle of the road rating. Two different times I have come here to get an oil change and made appointments on the internet days before I came in. Both of these times I have had to wait over 2 hours to get a simple oil change with an appointment. This is totally unacceptable in my books. My last visit was the nail in the coffin where I somehow ended up with another customers paperwork. On top of that I was charged more for the oil change because the other customer had a 5.0 which holds more oil than my 3.5. My wife recently was having trouble with her 2016 F-150 and she had no choice but to bring the truck in because it was under warranty. It took over just over a week before we could even bring the truck in for repair. The service manager claimed they had no rental cars available and they needed several technicians to review her problem and diagnose. My wife had to call multiple times to keep on the rears about getting the truck in to service with little effort on their end to streamline the process. The only good thing that came out of this visit is the repair was done in a timely manner. I just hope that nothing was comprised while my wife waited a week before she could bring her truck in. read more

This place is horrible. The financial guy was very happy when I came in, after I declined the additional protection warranty, he got upset and didn't feel like helping me finish up the paperworks! They would lure you in with low prices and once you buy it, you are on your own. I bought a lemon 2017 Mustang and I've been trying to get it fixed for at least 2 months now. They don't even provide me a rental car although I told them I need a car to drive to work. I finally took it in for service and the problem still exists! They told me I can drop off my car at 7am on Friday, BUT they WON'T touch it until MONDAY! They made excuses one after another to avoid the service on my car! Anyway, I would never buy anything from this dealership again. MUST STAY AWAY from this place as much as possible. read more

Bought my 2013 Dodge Charger from here. All I'll say is, watch out for buying used cars. I didn't really pay attention at first due to the excitement, but on mines the car would have a little faint creaking noise when I would turn right. Tried to take it back and see what problem was...but the guys at the service place said "since its not a ford we can't do anything about it due to us not having the parts". Which is understandable, but damn you can't just take a look and see what the problem is? I also tried to see what exactly my warranty would cover...just to confirm what I was told when I bought the vehicle and to see if it will cover the issue. As expected, they never got back to me. I also noticed that the car needed an alignment as well. Smh... Only thing good about this place would be...I guess the lounge area? Anywho I'm probably never coming back here again for a car nor would I recommend anyone. I'm fine with taking my business elsewhere. read more

Any service here expect to leave your car all day! Took 4 hour wait to get my car back. No one had an answer to when or how long my car would take. Front desk lady told me all she does is "take payments". No further help. Extremely disappointed in their team. read more

My experience was easy as a military shopper. I had help from my bank. I knew what i wanted and i was directed straight to it. I was able to test drive with no pressure. I didn't have to negotiate the price. I am content with my experience. My only complaint is it took a long time to get out the door. I got in at 8 and didn't leave until 11. I wanted a quick transaction since i had a long road trip. I expected a faster experience especially since there wasn't any negotiations. my vehicle also began having issues within 4 weeks. read more

Cochise was unfriendly once he found out I came in for a recall. Just moved to Katy and this was my first time coming. Took 2 hours for driving van to come back and get me (checked in 7:30am but yet they only deliver in 10 mile radius... Mario must have ate breakfast). It's 11am Cochise calls and says the truck is done and I asked for a courtesy ride. Cochise said "yeah, I can try and get you picked up". I then waited 5 hours and no one called or picked me up. I walked to the dealership so I would have my truck that night. I arrived and advised the lady at the register that Mario was negligent in picking me up. She called Cochise and he says "I put you on the list, I can't control you getting picked up". Well I guess I can't control where I bring my business. And yes I had an appointment at 8am. I understand Mario the driver messed up but the customer service by Cochise and the two ladies at the register was POOR. read more

The worst dealership you can get financing through!!!!!!!! DO NOT GO THROUGH DEALER IF YOU ARE TRYING TO DO OUTSIDE FINANCING. finance department does not answer and when they do is completely rude! Does not even deserve a 1 star read more

I completely regret purchasing my vehicle from this dealership. I purchased a new vehicle in June of 2014. When signing the paperwork I was advised that the dealership tints the windows on all of the vehicles and that the $300 cost would be added to my vehicle. I told the salesman that I would rather have them tinted myself but he said that it wasn't an option and that it was already done on the car. I gave in and agreed to pay for it. When I got home with my car I realized that the windows actually had not been tinted. I got ahold of my salesman and he said to bring my car in and they would tint the front windows. I argued with him several times that I paid $300 to have the whole car tinted and that a mustang would look ridiculous with only the front windows tinted. After many unreturned phone calls over a couple weeks I returned to the dealership to get answers. I was helped by a manager and he agreed that all the windows needed to be tinted. He scheduled me an appointment to get it done and it was completed without incident. At the beginning of this year, I decided to cancel the thousands of dollars worth of extended warranties, maintenance plans, dent/windshield protection etc. After multiple unreturned phone calls I finally decided to come in and get them cancelled. I was helped by "Reese." I gave him all of my information but he said due to some computer problem he could not process it at the moment but when the computers came back up he would process it and email me the paperwork to sign. Of course I never got any phone calls or emails. On May 22 I went in and saw Reese again and filled out the paperwork to cancel the contracts. He wrote a higher mileage on my form than I stated and when I pointed it out he said it was "estimated." I crossed it out and initialed with the correct mileage. I was told it would be processed and to my lienholder within 8-12 weeks. 4 months later my lienholder has still not received anything and I cannot reach anyone but a voicemail at the dealership. Every interaction with the dealership has been nothing but exhausting except the initial purchase. Save yourself the trouble (and money, they appear to be scamming me with these contracts) and buy elsewhere! read more

I recently purchased my 3rd new vehicle from AutoNation. Ennis McKnight has assisted me on all 3 occasions and has taken great care of my family and me. We also have service done at this location and they have always communicated with us on what needs to be done, how much it will cost and how long it will take. Yes, there are times we have to wait, but we realize we'll wait just about anywhere we go - Katy is growing! read more

To begin...My husband bought my truck for me brand new. While he was waiting on paperwork to finalize, another salesman sold the truck he was buying so they had to bring another truck in from another lot and that took a week. I had to call them to keep up to date on my truck. Move forward and take my truck in for first oil change. I was telling the service rep that the engine makes a rattling noise when cranking and as I was mid sentence telling him the issue, he takes off out the door. I never was able to finish telling him. Recently, I was sitting idling and my truck completely dies and the wrench light came on. I go to the service dept and the "tech" says its because I have a radar detector plugged in. I tell them again about the rattling noise the engine makes and I inform them that I have done my research and there is a TSB for that and is is the cam phasers. I was informed that would take time and the engine guys are backed up a week but they would call me to set up an apt when they had time and that I need to change my oil, not to go by the system alert on that. Still no call on the engine noise issue. Take radar detector completely out of my truck and here it is 9 days later and the same thing happens. I call the service dept and was told they would call me right back. That's been a few hours ago and still no call back. Needless to say, Autonation will NEVER get my business again and I buy a new vehicle on average once a year or year and a half. read more

I am active Yelp rater and I was a little surprised to see some of the negative reviews online here. To be truthful, I had a bad first start with the first salesman (I won't mention his name on here) but he basically could not understand what I was looking for, i.e. first impressions matter. For me I will just admit it- I am looking to be "wooed"- no candles or flowers or candies for me- but a little bit of courtesy and respect goes a looooong way....too many salespeople are like "Yeah I got the car right here and 3 more people are coming in today....when can you stop by to buy it?" ....seriously does that hard pressure sales work? That's really not respectful- it's just bad manners I think.....Maybe it does work on some people but not on me. I am not interested in being best friends with my salesguy but hey if it happens, why is that a bad thing? Salespeople are people too! The first salesguy passed me over to another guy who was really good. Now I admit I have not bought the car yet but I have emailed and met and test driven the car- this is a very good and patient salesman; his name is John Knight and you all need to ask for him because he will actually listen to you. A lot of salesguys are also "What is your budget and what monthly payments do you want to do?" I can't think of anytime Mr. Knight asked me those questions. I guess one thing with this dealership is that the price is sort of set in stone- like Carmax- but they have some flexibility with Ford financing and other Ford incentives. So ask anyway as I did; they have 1.9% financing and $750 cash back. I will say in objective fairness- I did have to ask and press before they told me about those incentives. Maybe they really get super busy but if I were them, I'd push that because that really is a great selling point when the car price is set in stone. Carmax doesn't have this kind of financing and you cannot even negotiate on the car price so AutoNation could be a better bargain with similar pricing but better financing options. I am hoping to close a deal end of this week but if not, then another time because for me it's all about the acquisition value (how much it costs to close the deal, i.e. how much you paid?) and transaction value (How smooth or bumpy was the transaction going through?). I will also end this by saying that Mr. Imad is a good guy also- he was also very willing to work with me; he is the sales manager. I asked him for some goodies and he was willing to deliver. That was really good of him. I usually have had awful experiences with sales managers especially but even salesmen have been awful in the past. Ask for these 2 guys; it'll be at least worth talking to them. I can't say you will have the best experience but if you're like me and just be straight-forward and blunt what you want, so you don't waste time, it may be worth it to you. I think unfortunately (even I admit I am at fault for this), too many people walk in not entirely sure what they want and even fewer will just come out and say it. Perhaps honesty in these types of transactions is so few and far between that we're all numb to it now, like how when someone is being polite to you, you can't tell if they're actually flirting with you or actually being polite. Anyway..... musings for another day. read more

I recently took my car to the service department at Champion Ford in Katy. The people are friendly but the service is very slow. The pricing seemed fair but if you're in a hurry then I suggest you go somewhere else. If you have a few weeks to spare - even for simple repairs - then Champion Ford will work great for you. I was not impressed with their service department. read more

Today marks the second time I have walked away from this place with my checkbook in hand ready to purchase a vehicle. WHY would I want to finance a vehicle IF I can pay CASH??? WHY would you NOT give me a discount for THAT??? WHY would I overpay for a 2013 Ford F-150 King Ranch??? Everyone has told me to NOT deal with y'all but I wanted to try to keep my business in the community in which I live. Buy locally, right? NOPE - I called Joe Meyers and told them what I had run into and funny thing, they are NO stranger to having heard my story about y'all before from MANY customers. The Manager over there is an absolute dream to work with and even APOLOGIZED for YOUR behavior towards a widow who is having to find a new vehicle all on her own. When y'all changed this Dealership Up, it was NOT for the better. The price on the hangtag inside the vehicle at Autonation SAID $39,024. I took a picture of it. Yet, I have a quote for $45,430 from the "sales manager" Cory. I offered $35,000 and would have gone $37,000 but Cory evidently thought I was stupid and would overpay for a truck that was built in December of 2012. Sure is interesting that Joe Meyers had me a quote before I was off your lot. I might have to drive out of my community to buy a vehicle, but better to deal with people who care about their customers instead of treating them as if they are stupid or not serious about a vehicle. Cold hard cash transactions mean nothing to you people. read more