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    AutoNation Ford Mobile

    2.1 (71 reviews)
    Closed 8:30 am - 7:00 pm

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    Evidence of text exchange

    I thought car dealers being shady was old news, but today (August 2nd 2025) I learned that integrity is a foreign word to Autonation Ford of Mobile, Alabama. I took in my Ford F-150 (2016 XLT, less than 100k miles) with a view to downsizing and had my eyes (and a test drive) on a 2021 Kia Forte. Priced at $11,599 with 75k miles on the clock. With the trade in on the F-150 I was going to spend around $1,500 to drive home in the Kia. I deliberately don't take my title papers when car shopping so I get at least a day for "buyer's remorse" but this was a good deal and I signed the sales worksheet to accept the deal. Shook hands with the salesman, and the sales manager who said he appreciated my business (in what would have been my second purchase from the dealership in less than 3 years). As the dealership is closed on Sunday (the day after) and I had to be somewhere else, we agreed that I could come back on Monday to complete the paperwork and take delivery of my vehicle. An hour or two after leaving, I received a text from the salesman saying that someone else was test driving the car and they was a high likelihood that they would sell it to them. I replied that I was not going to deal with a company that would renege on a verbal contract. Later, I received another text message that the salesman had confused my intended vehicle with another that a potential customer had driven and asked me what time I could be expected on Monday to close the deal..! Needless to say I will not be doing business with a dealership that acts in this way. I don't have a burning need to sell/buy, but when I do it will 100% NOT be with Autonation Ford. Purchasing a car is a big deal, and today's events have once again proven that car sales is a viper's den of lack of integrity. Stay clear of these people, and make sure you get everything in writing. Take photos of everything that you sign. Document verbal contracts. Autonation Ford - shame on you. Prior to posting this I had forgotten (blanked) how bad they were with my Mustang purchase follow up. Double 1 star reviews - folks, just stay away from this dealership.

    Deal

    I attempted to purchase a car at AutoNation Ford Mobile but over the course of two days I made 8 phone calls, left 3 voicemail messages and sent 3 emails. No response and then I called corporate to see if I could reach someone and they said they would have someone call me back within 5 days. Finally I decided to schedule a meeting via the AutoNation scheduling system and a few hours before my appointment they raised the price on the vehicle by $1500 (see image below). And this was a vehicle they told me they needed to move because it had been in their inventory a long time. Just the kind of shady sales tactics AutoNation dealers claim not to play. Regardless of my poor experience, I wish my sales rep Stanley A. the best of luck!

    2023 F250 Lariat
    Laurent H.

    I guess if I would have read the reviews I wouldn't have come here. But I dealt with them in 2018 while working here from out of town. They fixed my truck and I was good then. Went in Saturday and left with a new 2023 F250 Lariat. Reasonable trade on my 2008F250 and reasonable price on the new purchase. Mostafa was my sales rep and he did a wonderful job. He was able to answer all the questions I had on the new technology (not a fan of). I love my new truck

    This place is horrible, especially with communication and keeping you informed about your vehicle. I received 1 automated text stating they received my car. Aug 8/9 I waited a few day then I called the service department looking for my advisor "Robert", I could not get a person at the site on the phone, (twice the customer service kept taking my number and name saying they would relay the message), this was during operation hours..I waited days,( this is now day 9) no-one reached out to me so I called again, I finally got a person that worked at the actual site and was asked who my advisor was.....and was told "we do not have a Robert that works here, well at least not in service" so I texted the number that I received the message on and called again. Another person answered the phone, I asked for Robert. He said "ok let me get him for you," I said I just called, someone said a Robert does not work there, he stated "oh, because no one calls him/knows him by Robert, we all call him Tyler." Finally was told they do not have an on site mechanic to fix an engine problem. I only had the car a few months before had to fix/so called replace my engine, now not even a year later I'm back in for my engine. This time it's leaking oil out of the tailpipe, hesitating to drive and smoking, they kept my car for 2 weeks and 6 days. ......I had to rent a car for those days, he said they had to figure out what was wrong with my car first to see if the damage was covered under warranty , (which it was) I finally got my car on Aug 25, He said he can't explain what happened but the engine just came a loose ..... when I got my receipt, they changed my email address to some weird address, I guess so they can have an excuse as to why they did not reach out to me, but I had previous notifications.I asked about reimbursement for the Rental and was told I had to call/reach out to the 1 800 Ford number/email....I did that, still no response! After all this.....I called yesterday Sept. 3 to tell Jerry the manager that my car started to hesitate again and won't go past 75/80 and the check engine light came on and he had the nerve to tell me that I've been racing my car because I have to keep getting my engine fixed/replaced. And most of the speed limits around Mobile is 65 mph! (I was on the interstate but don't see why that was anything to say to a customer) but a so called new engine should be able to withstand that pressure....right???)! This was a horrible experience and my car is still not fixed!!!!! (Some Proof in photos) . Took my car back Sept 5.....Today is Sept 17.....still no different solution...still no car

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    Total scam. these people advertise a price then have $1000 processing fee, they try to charge sales tax for an out of state sale, STAY WAY

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    Andrew's Imports - The lot!

    Andrew's Imports

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    **Service Department Review**…read more Imagine moving to a new city and three weeks after the move, hubby's car decides to overheat at red lights and loses its entire mind! Well, that's what happened and of course, being new to town-- we had no clue where to turn and needed immediate help. (Preferably, without being raked across the coals!) Not one, but TWO recommendations from the hubby's office sent us (literally) running into Andrew's arms, and bracing ourselves for a decent report. Just as described, Andrew's took great care of us. Reggie helped us originally and offered great customer care. Andrew's replaced the necessary sensor and a coil of some sort (don't make me talk car parts, I'm not classically trained), graciously offered us a loaner (we couldn't accept and used my car), washed hubs' car, AND quoted us a truly reasonable price (and by reasonable, I mean I didn't get the urge to cry)-- just went above and beyond! Fast forward-- We've now returned 2 times for regular maintenance and checks since our arrival, we've recommended Andrew's to a friend, and the level of service continues to exceed expectations. My last visit to the lot had me strongly considering buying one of their gorgeous cars that I can't afford, but the hubs pulled me away before any real damage was done! Andrew is the best, truly helped us, and now we're in it for the long haul! Also, doesn't hurt that he's a South Alabama supporter. All in all, our money and our vehicles are safe at Andrew's Imports! Now, about that car...

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    Springhill Toyota - Corrosion

    Springhill Toyota

    (33 reviews)

    This has to do with the Parts Department. I needed parts for…read moremy 2009 Toyota Matrix. I knew parts would have to be ordered. Not only did they have them to me quickly, but the price was better than the other Online dealers. Josh was great to deal with and I shall recommend Springhill Toyota to friends in the Toyota club. I suggest you give them a shot.

    Well, strike 2 on the parts department. Changing oil on the fleet this weekend, checked on line for…read moreparts prices as would prefer OEM over after market. Looked online for part numbers and prices. WOW filter for the truck is less than 5 bucks. I can get both the Toyota and Lexus filter here, as well as the oil priced fair. Didn't complete online purchase as I will just stop by and get them while I am on that side of town, no need for delivery. Dude behind the counter let me know that price is online only, OK so, I will just complete online purchase and be done. No not possible, on Saturday online purchase won't be completed in the system, gotta wait until Monday. Really? What kind of bullshit is this? I gotta wait 2 days for the online price discount to save a whopping 2.05? No problem, I will just go get a filter somewhere, anywhere else. FYI I spent 15 bucks at auto parts store. This online price point to drive business to the door just blew up in their face, as you can tell I will spend 3 times the money to do business elsewhere. I suppose customer service has left the building COMPLETELY. I would hate to think I lost a customer over 2 bucks because I am sure they spend more than that on advertising to get a shot at selling a truck, but what do I know? I would have given the damn filter to a customer to "earn" the opportunity to sell a vehicle, but I am in sales and make my living in commission and I didn't mention my upcoming purchase potential because that's not how I do things. I am not trying to get anything for free, just the advertised price every Toyota dealer in the state post. I am certain these clowns will see me as the problem since I keep trying to do business with them and they just don't want my money. Ya'll do realize that I buy cars for these parts right? The truck has 98k on the clock and will get traded before it rolls 100 'cause that's where I take the next depreciation hit. Oh so that's why I wanted a OEM filter, looks better to trade with that in place I expect. Side note, my dealer I purchased this from has changed hands and my contact there is now gone, so I am seeking a new dealership to call home for Toyota purposes. Guess who it won't be? Oh well I will give Palmer's a shot next weekend to trade me into a new truck.

    Tameron Nissan

    Tameron Nissan

    (13 reviews)

    I traded in my car and bought a car at this dealer, and here's what I appreciated:…read more1. The gentlemen didn't have the sleazy sales mentality; it was nice to just browse. 2. The paperwork for selling and buying a vehicle was simple, and everything can be done electronically. 3. They were mindful of my time. I informed them how much time I had, and they respected it and kept to it. 4. I had some issues with the car I purchased from them, and they made it right immediately. 5. I would definitely shop here again. 6. They are welcoming and will go above and beyond.

    I purchase the wrong car at the wrong dealership. Tameron Nissan service department has me feeling…read moresome kind of way and not in a good way! Wednesday January 8th I made an appointment for Saturday Jan 11th @ 10am for my Nissan Sentra to be serviced due to a loud thumping noise. Arrived at the scheduled only to feel dismissed due the the service manager stating they can't work on my car on a Saturday. ME: HUH! My appointment was confirmed! The Service Manager appeared not wanting to take my car out to test drive it to see/hear the problem after stating he would when i initially arrived. Then the head mechanic was told by him to take it for a test drive. I provided information on what I was hearing...to me the car sounds like something is loose and is about to come apart any day now. After patiently waiting in the waiting room with my 4yr old son, I was informed of the issue. The service manager stated he needed to order a part and it would be in early next week. I asked if he could provide a loaner vehicle. Well apparently loaners are no longer provided. The thumping sound coming from the car I drive my son to and from school in is getting worse. No updates were given Mon/Tuesday so I called Wednesday and told Alex it sounds worse. I was then informed it would be there by Thursday. No updates were given so I call today...Friday January 17, 2025. Service department employee, Aaron stated it was on back order. Why wasn't I informed of this!? Then I asked to speak with a manager to get a clear understanding of how did it go from being delivered earlier in the week to being on back order. Aaron then proceeds to put me on hold. He stated the service manager is busy and he could have him call me back. This car is truly making me think any day now we are going to be stranded. Aaron stated I could leave the car there. Ok sounds great! But what am I to drive in the meantime?! I asked again for a temporary vehicle. I then asked what's the General Manager name...things seem to change. Aaron came back to the phone stating the part has been pulled. Huuuh..Now I'm really! confused. Vince Amen your employees need more training. Now I need to come in Monday for them to work on my car. Again I'm in a car I purchased from this dealership not even a 1yr ago and I sounds like a car been driving through hills and mountains. Why! Vince Amen can I get your insight?!

    AutoNation Ford Mobile - car_dealers - Updated May 2026

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