I was recently asked by my daughter to accompany her as she looked to sell her vehicle. My daughter had done her homework and found the best rate at Autonation through their on line services. Initially, disappointment as the person she had been working with was not there along with another sales rep who knew about our quote etc. Regardless, we are assigned another rep, even after a slight adjustment, my daughter was treated professionally and received an amount that was extremely fair and very close to quoted amount. I was concerned and went along because of some of the prior reviews that I saw, but I can tell you that our experience at Autonation was a very positive one and I would suggest them for your sale, trade or purchase. read more

Had a oil change on my 2020 lincoln nautilus and there were several things that were concerning to me. Requested a synthetic oil change. However, my invoice does not reflect that. When I sent a text message to my service advisor I did not get any response. Also, invoice states that I declined a multi point inspection. Which is absolutely not true. Again, no response from the service advisor. Lastly, very disappointed in your new policy of a surcharge when using any sort of credit card. That definitely seems to be an overreach for the lincoln brand which claims to be a step above. Very disappointed in this last visit. Not to mention the visit prior I had to return my vehicle because they did not attach the under carriage cover of my car.It was flapping in the wind. These are problems I expect from the many express oil change places I pass out on the road. I specifically come to the Lincoln dealership for better customer service and sadly, I will not return to your dealership. I will find another lincoln dealership. Normally I get many texts or emails requesting that I do a customer review of my most recent car service. However, I have not received any of the sort. That tells me that you're getting a lot of bad reviews and you don't really want customer feedback. read more

AutoNation Ford Lincoln Orange Park - Dishonest, Deceptive, and Untrustworthy BUYERS BEWARE! If you're considering purchasing a vehicle from AutoNation Ford Lincoln Orange Park, read this first! I learned the hard way that this dealership operates with zero integrity and cares more about squeezing profits than treating customers fairly. Here's what happened: I put down a deposit to secure a vehicle. I received a signed price quote from the dealership. I secured financing, causing a hard hit on my credit score. And then... they SOLD THE VEHICLE TO SOMEONE ELSE. That's right. Despite taking my money, my time, and damaging my credit, they went behind my back and sold the car to someone else without any warning. This isn't just bad business--this is straight-up deception. Their sales team assured me my deposit was holding the car, but in reality, it meant NOTHING. Imagine trusting them with your purchase, only to find out they've been negotiating with someone else the whole time. Why You Should Take Your Business Elsewhere: * They take deposits under false pretenses and sell the car out from under you. * They string you along, forcing you to waste time securing financing and insurance. * They ignore customers once they've made their sale, hoping you'll just let it go. * Their so-called "apology" was just an attempt to get me to spend even more money at their dealership. I have filed official complaints with the Florida Attorney General, the Better Business Bureau (BBB), the Florida Department of Highway Safety and Motor Vehicles, and the Federal Trade Commission (FTC). If you've had a similar experience, I encourage you to do the same. This dealership only cares about making a sale at any cost, even if it means screwing over their own customers. DO NOT TRUST THEM. Take your business somewhere that actually honors their word. read more

Perhaps if the LINCOLN dealership had their own staff and didn't share staff with the FORD dealership next door, we would have been able to successfully buy our Lincoln from them instead of driving further from home to buy our car in St. Augustine! We visited this dealership THREE times, during business hours, and found the doors to the LINCOLN building LOCKED two of the times! The first time, someone from the Ford dealership wandered over after we had been walking around the Lincoln lot for at least 20 minutes. The last time, we had an appointment to pick up our new car, that we were buying from them, and even then, found the Lincoln doors locked. After multiple phone calls, and only getting voice mail, we finally connected with our salesperson who told us to come over to the Ford building because that was where she was! It was pouring rain and we were already soaked from standing outside the Lincoln dealership, so we said NO thanks! and we left! They DO NOT care about their customers! I would give ZERO stars if I could! read more

Bought a barely used car there. Paperwork was messed up, endless delays even after agreeing to the car and the price. Then after I bought it, I was dead to them. Didn't returned phone calls, texts or emails. I can imagine what their service is like. One salesperson tried to cover for the others. He's smart enough to be gone by now. I picked up the car at a different location. Lots of confusion on where the car was in their lot. I was given one key for the Tesla and a "good luck". This car is different but I was given no help as I tried to figure out how it worked. And Tesla didn't know I owned it so I couldn't charge it. Oh and it was dirty on the outside. read more

Shout to Rob Busch who helped me get into a new car. I was the unfortunate victim of a pretty bad accident about a month ago and had to shop for a new vehicle. I was dead set on a Subaru Outback and came to look at a 2019 they had in stock. The only reason I came in was because when I reached out on the internet, Rob gave me straight forward pricing and didn't include any fluff like warranties or silly wheel cleaning fees. After speaking with a couple of dozen dealerships I really dislike those folks. The 2019 I ended up seeing didn't feel right but they had a 2021 that was more money, but was also nicer. I made the decision to make the purchase. Rob helped me along the way and he even followed me to drop off my rental across the street. Rob was always cool headed and focused on customer service. Nathan who helped print out the paperwork and was in charge of upselling was also great. I will say I understand his job was to get me to spend more on services, but after spending 5K more than I had planned, it wasn't going to happen. I have excellent credit and I will say that the interest rate offers from their banking partners are not very good. But at the end of the day you can always refinance with a different bank. 5 huge stars for ROB and 4 stars for the overall dealership. read more

I purchased in late August a pre-owned Lincoln 2015 MXK low mileage certified vehicle from this dealership that died 5 days later. After they kept the car for yes six months we finally had came to an amicable resolution. Many challenges and road blocks were overcome and I want to recognize a few individuals for going above and beyond: 1) Chris B - Chris went above and beyond to assist in the financial transaction of this deal. The ownership and pride he takes in his position is worthy of praise as I greatly value all that he did to ensure a smooth transaction and the best possible financial outcome. Thank you Chris, you are a true professional and a role model for customer service! 2) Justin C. It was not easy to find another "diamond in the rough" but Justin did not give up, he continued to look and even when things did not look positive, he continued. I appreciate the commitment he demonstrated to ensure there was an amicable resolution. The car he found is great and I could not be happier! 3) John C. John came in at the tail end of this ordeal, he did so with the utmost professionalism and customer-centered approach. I was treated as if I was the most valuable customer and he went over the car with a fine tooth comb to ensure I was satisfied. John should be recognized for his strong people skills and his ability to manage customer relations. He is an asset for the dealership. 4) Emily. Emily was a great sounding board; always remaining calm, listening, following up as she said she would and responding back with updates at the specified time she agreed to. Her client-centered approach was greatly valued. 5) Mel. Like John, Mel came into the picture at the end of case. I greatly appreciate her willingness to listen and offer supportive solutions. Her approach was calming and most appreciated. 6) Doug L. Doug and I have a long standing history of working together and I have referred many customers to him over the years. I value his approach to tough situations as he does so with a positive attitude and a "can-do" approach. He never gave up, rather he continued to do what was right, something he has always demonstrated and a trait that is most valuable. This was a long journey and I am very satisfied with the outcome. read more

See all

I purchased a used BMW 330i from this dealership and paid extra for the maintenance package. I scheduled an oil change and brought the car in at 7:00 am. When I asked about how long it would take, the gentleman responded that it depends on whether they have the filter or not. Now I don't know about this one, but when a customer makes a reservation well ahead of time, most competent service organizations make sure they have the parts to do the work prior to the customer showing up. Three and 1/2 hours later I received the following voice mail.... "Hi Mr. _⁠_⁠_⁠_⁠_ David AutoNation Ford your Beamer is ready to go we've tried I've tried myself like eight or 10 times following the directions have been unable to get the maintenance light to reset him but anyway so there may be something wrong with it to where it needs to go to a Beamer on that but your service is done thanks a lot bye-bye..." It took my wife less than a minute to find the procedure vie Google. https://m.youtube.com/watch?v=RoE5KnLfzPI&pp=QAFIAQ%3D%3D. These "mechanics" and their service manager were unable to preform the basic oil change to completion and even recommended that I pay out of pocket to have a BMW dealer finish their work?! I have never went to a dealership for service and not had them do a courtesy vacuum wash etc. Particularly when they have, in some way, provided less than acceptable service. In this case? They left it dirtier than they found it, there was an oily substance on the dash and center console and I had to clean up the oil they left spilt across the top of the engine and around the oil filter housing. Additionally upon receipt of the car, I discovered that the dealer had rotated the tires but not calibrated them with the car's computer. I had to run the identification/configuration myself. Given this level of "Professionalism" I would certainly never trust them to do something that actually requires a real mechanic. read more

I took my 2011 Crown Victoria in for service cause my transmission stopped pulling . The mechanic told me that I needed a new transmission and it was going to cost $5600.00 to rebuild it. A salesman asked me if I was interested in purchasing a new car ... So ,I had it towed to Heseleu's in Palatka. He said the transmission wire was loose... which only cost me 268.00....they fixed it . I haven't had a problem with it since. I've had this car in for service several times for this same reason. I am not happy with FORD AT THIS LOCATION AT ALL.. FRAUD..STAY AWAY FROM THIS LOCATION.. read more

For any work to be done in the three vehicles we have bought from this company and them at this location two brand new, and one barely used Lincoln, navigator, extended . They have refused over and over again to fix my screen all to come and find out that this is a ongoing problem with many vehicles, and there is not even a part to fix it available so after months and months of trying to get my vehicle in they did take it in on Oil change nothing wrong with it because it was working at the time and during that time they put scratches so deep into the paint that it had to be painted in two separate spots. The job is done so poorly that it absolutely ruins the look on the passenger side of the car, they had the Lincoln for two weeks or close to it. For that time the battery in my key fob never changes as asked, All these things are also covered under the warranty and the warranty that I purchased; so the only thing that was fixed when I got the vehicle back was a terrible terrible paint job. To begin this awful job, when my husband showed up to drop off the vehicle, the man that was supposed to be there and made the appointment with him was out sick or off. They tried to turn my husband away after having this appointment made for weeks And my husband refused and said that this was made and it needed to be done. Apparently they reached out to the person who made the appointment this person was so unprofessional and they felt the need to message my husband on their day off or sick day asking him why he felt the need to get him in trouble and throw him under the bus, which was completely uncalled for. Also we have a family of five. They tried to tell us that they weren't going to give us a rental or any loaner vehicle to drive. They had nothing, in the end they gave us a very strong, smelly four-door dodge ram that barely would accommodate my family and definitely would not accommodate any sports trips with gear in the back, if there were any rain or bad weather between football and horse lessons that's 6 days a week in sports at the time. The only person here we have had any good dealing with is a josh and the lovey lady at finance. And that's the only reason there's two stars. read more

AutoNation Lincoln Orange Park - Paint "cover up"/fixed! - Car Dealers Near Me - Jacksonville, Florida

See all

Had a great experience today with salesman Josh Bessent. He was very helpful and had patience to explain every detail of each vehicle I was interested in. He did not make me feel pressured at all to purchase but a great salesman. Thanks again for all your help and making a difference in the car industry. read more

AutoNation Lincoln Orange Park - Josh Bessent business card. - Car Dealers Near Me - Jacksonville, Florida

This dealership advertises vehicles for sale all over the internet along with the vehicle's MSRP AND VIN number. But when you ask for the price of the advertised vehicle including taxes, tags and any dealer fees, you find out the vehicle advertised is really not for sale and is a PRE SOLD vehicle. Meaning someone ordered (pre sold) the vehicle advertised and the MSRP for that vehicle was $xxxxx.xx. Another way of saying it is, they really don't have the vehicle you're interested in and if you want one like the one advertised, you'll have to order it. When I questioned why that specific vehicle is advertised as being for sale, I was told, "we advertise all of our inbound vehicles." In my mind, it's very deceitful and misleading. Be assured, I would never recommend doing business with AutoNation Ford in Jacksonville. read more

I have an on going problem with dealership that isn't yet solved as of 05/10/2023. the facts: - They profiled me because I'm a foreigner (French) to tricked me into unwanted services and added about $10,000 extra to the cost of the vehicle. They also use my Social Security Number without my consent and run it multiple times. - The way they operate is they get the deal agreed on paper between you and the sales person, manager THEN when in front of the finance person everything change. In my case what they did is adding 9 months to the loan length so they could hide an extra $10,000 on top of the purchase price. They also violate the agreement they have with Bank of America by not respecting the BOA letter of approval and running my Social Security number with other lenders without my consent in order for them to get potential extra commissions. read more

Unfortunately, my SUV had to be towed again to the dealer for the same issue that was supposedly fixed a week before (after paying $700 plus 5 days rental costs for a fully warranted vehicle). The fact that it stalled completely out on the highway the first time was scary enough - but it was the second time just a week later on another busy highway that was the scariest. But it was Jennifer at the Ford service desk that calmed my fears to a low roar and eventually helped to restore my trust in the system. She immediately saw what needed to be done - got me into a loaner and got the service people to actually test drive the car after attempting another go at repairing it. Fortunately I didn't have to pay for the second go around.This month has been a real education. read more

Where do I start? This isn't one of those daunting "car salesman follows you around wearing and dodging through the lot watching your every move and then pouncing". This place sets you up with the kindest people, who just want to give you the best deal and the best car. It's hard to believe right? But it's true, trust me. I came in looking for a used SUV and Malcolm (no longer works here) was so helpful, put me into a beautiful Lincoln, which came with concierge and pick up and delivery for service. This is truly a life saver for someone like me who is chronically ill and haven't been able to leave the house as much. Tammy is in charge of the Lincoln pick up and delivery, and is a Saint. Her coworker Steve is an angel, waited outside my home for over 20 minutes while I and an urgent tele call with my doctor. He was so friendly and understanding the entire time. They truly go above and beyond. I do suggest calling as far ahead as possible when you know you need service soon, as the list gets full quickly. Nathan took over as my salesman and he is a gem. (Previously it was Malcom and Rinni, both are no longer there but were amazing as well). Malcolm refers me to Nathan and I was not disappointed. I can call him anytime and he'll spend any necessary time making sure I get what I am looking for. So polite, caring, considerate and will never steer you wrong. He was honest with me from day one, and I and the pleasure of working with him to get into my newest Lincoln. The finance team which consists of John and Marley in finance were some of the nicest people I've met and worked with. They made the process easy and were honest, did not try to upswell me. John treated me like one of his daughters and made sure I was protected in the vehicle I was buying. Thank you both for being so amazing. I'd stop in just to have a chat with them honestly. Thank you to the entire Orange Park staff, you are all kind. P.S, thank you Walt for answering the phone so kindly and answering all my questions a moment ago. You are a gem! At this very moment Nathan just texted me to make sure I was okay because he had heard I called. If this isn't the greatest place to buy a car, well I don't know what better than this looks like. You won't be disappointed. read more

I hath coming here with a burning passion!!! Why is when I come here I get the run around but when I'm with my parents it's a whole new staff. I come in for a oil change to get 20% off with a coupon they send me by mail but do to the fact they don't use this particular oil they could not respect or commentate my oil change coupon. But I call my father about it and he comes and guess what happens they respect it and gave the 20%. So unless your BOOMER they listen and respect you. Wish I don't have to put a star fuck this place read more

I will never buy anything from Nothing AutoNation. Bad, Bad business. I've had a bad experience with 2 different Auto Nation. They don't care about customers. read more

From the beginning of the experience it's was less than great. I came in for an oil change on July 7th also mentioned to the service writer that there was a check engine light on. I left the car there for the day. I finally received a call late in the afternoon saying I needed an engine. When I asked why and what's going on Renae couldn't give me answers. Skip to the end of this awful process with Renae. I didn't receive a call from her the first or the second, again I have to call her. I had to leave her a message. When she calls me she says it's ready and to return the rental. I ask how it is being paid, after some back and forth, she tells me only the ten days are covered I'll have to call on my claim for the extension. Which I did. They said the dealership never submitted the request formally for the extension. The warranty worker does show a message sent to ask for an extension but never an actual request sent in. There told me it has to be an actual request submitted by the dealership before the rental expires, which your service writer didn't do. And again there is no note even after her message to them that is even denied or approved. At that point when she didn't receive a response she should've call me then. As I'm on the phone figuring it out with them Renae calls back, in what feels like an attempt to cover her butt, she explains she'll talk to her service manager but they'll cover the extra day since it late in the day when she finally calls back, after 4pm. I go in the next morning, last Thursday. She again gives me the same response and says it's my fault for going outside of her to get in a rental when she told me to and to open that claim, when she told me to. That again they aren't covering that extension. She even showed me her message to the warranty worker, and there wasn't a single thing she received after that message to let her know one way or the other it was approved or even denied. So I asked her about it, and she couldn't answer. I explain not a single person from the dealership told me to get out of the rental. She said I need to call warranty. I did. Again they told me it's the dealership responsibility to submit it and call me. That makes sense to me. Again as I'm on the phone with them, she calls me back and says she'll cover all the extra days. She said "It's better to ask forgiveness than permission." Again in what feels like an attempt to cover her butt. I finally get my vehicle back, but I am left feeling extremely misled and beaten down by your service writer, Renae. read more

I had to wait over 2 hours for a oil change. I also had to check on the status of own vehicle. My advice to anyone looking to buy a car go to Tesla and you won't have to deal with this crap. read more

I wouldn't recommend working here, they are a rip off they will lie about your reason for leaving write it off as job abandonment even though you gave them a two weeks' notice. will charge you for parts you never order. when you request a pay raise, they give it to you but will take away all the jobs. seriously not the place to work. they aren't employee friendly. read more

1 star because the Service Manager waived the fee. Everything went wrong from the very 1st phone call (to their call center because you can never get through to anyone at the dealership). They have NO clue. I called about a rumbling noise under my car. They scheduled me for a Saturday appt. I didn't know until I went & wasted my time that the dealership only does oil changes on Sat. The 2nd call was scheduled me a week later. They said the diagnostic test would only take an hour. I said I would wait because I didn't have a ride home. Appt day- I met with my "advisor" at 9am. She said it would take several hours for them to diagnose the problem & it would cost $99.95 if not covered under warranty. I told her what the Call Center said, & she said they are always wrong. She arranged to have a driver take me home. At 12:30 she called me to tell me I had a nail in my tire. She also said I had 3 tires of one brand & 1 tire of another brand & the noise was PROBABLY due to the mismatch in tires. She then tried to sell me a new tire after I had told her twice all 4 tires were new within the last 6 months! I told her this is the 1st time I'm hearing this noise & I know exactly what date I started hearing it so I doubted the tires were the issue. She said they could repair the tire for $29.95 & again tried to sell me another tire. She then asked for my insurance because I have tire coverage. I gave her the info. She said they could "probably" have it fixed before 4pm. Seriously? It's a nail in the tire. We're not rebuilding the engine! The time of 4pm is important to note because that's when their drivers quit & after that time there is no one to pick me up to bring me back to the dealership to get my car. At 3:15pm (3 hour later!!) I was starting to get worried about having a ride back to the dealership in time, so I tried calling the dealership. I spent 20 min on hold only to be transferred to someone's voicemail. I called again & finally reached a very nice person after 30 min of trying who found my "advisor" & put her on the phone. She said she was still waiting to hear back from my insurance company about the tire repair! Are you kidding??? For $29.95 I would have paid it out of pocket 3 hours earlier & had my car home by then. This woman has NO common sense. I told her to send a car to come get me, I wanted my car now. She said it wasn't fixed yet. I told her I'll get it done somewhere else. Had I not called back, then she was not going to call me & they were going to keep my car overnight (FOR A NAIL IN MY TIRE!!!!). I had a doctor appt scheduled for the next morning that I would have missed because of this incompetent woman. So the driver picked me up & when I got to the dealership I asked to speak to the service manager. While I was in his office, my "advisor" walked by. She saw me in there & proceeded to avoid me at all costs for the remainder of my time there. Actually, she should have been called into the discussion! I explained to the manager what transpired & told him that I didn't feel it was fair of them to charge me $99.95 after the treatment I had received, & he agreed. I also told him my "advisor" should get another job because she was not cut out for this one. He apologized & waived the fee & said their department is in terrible shape & he's trying to clean it up. So they held my car hostage for 8 hours, tried to sell me a tire, DIDN'T fix the problem & I had to get it fixed somewhere else. I will NEVER go there again! Update 10/18/2021: Actually, now I would give zero stars if I could. Although there was a nail in the tire, this was not the reason for the noise. I had the car diagnosed by a proper technician. The issue is a failing wheel bearing!! Did Autonation even test drive the car??!! If they did & the technician diagnosed it as a nail in the tire, then they have a bigger problem on their hands than I do... an incompetent mechanic who is misdiagnosing & sending customers on their way oblivious to the danger that awaits them down the road! read more

Took 3 hours to get oil change and tire rotation. When attempting to pay and leave, eccentric female worker, "you can't leave yet, haha, why do you want to go!" ME: ma'am I need to leave. She continued to joke around and I said MA'AM! I don't know you and just want to leave. EMPLOYEE: "geez it's not my fault they were slow!" (My medication was wearing off and needed to get home) read more

I have to say not a single thing went well in my entire service experience. Tammy was the worst Service Advisor I have ever met in my entire life. I work on vehicles for a living and she was so unprofessional, I was the one constantly reaching out to get an update on my vehicle. My vehicle was damaged while in your care, and all Tammy had to say is nothing our tech could have done would have caused this issue. I have been around cars since I can remember, my Dad actually works on the assembly line for Ford in Michigan for 34 years. I have to say I informed him of what happened and how I was treated and he couldn't believe a Ford Service center was so unprofessional. I will get the issue fixed on my own that was caused by your technician and I will never return to your service center again. I will also inform everyone I know to never deal with Tammy or this Ford Dealership again for anything. I will direct everyone I know to Duval Ford or somewhere else where the customer is taken care of. The things that upsets me the most is I am Ford Family, before my dad, my grandfather worked for Ford for 35 years, it just blows my mind that YOU GUYS CAUSED THE ISSUE and nobody even said sorry, nobody offered any help or assistance literally just left me out to dry. It makes me want to sell my Truck and go by a Dodge or something else just to not have to remember the horrible experience I had with this location. Also dont ask to speak to a Service Manager apparently he quit a few days ago SHOCKING I KNOW RIGHT? Must have gotten tired of the headaches and horrible service from his advisors. read more

i will start off by saying do not believe anything they tell you they lie, lie, lie. it took me a long time to even give them a chance and now i wish i hadn't. they have over priced there vehicles, and when you think you are getting a warranty they change it up and the extended warranty i was suppose to get for my vehicle ended up being for tires only! why do i need it for my tires!?!?! i have my damn insurance for that. they wil screw you, do not buy a vehicle from them, go to gary yeomans, go to duval ford, but for your own sake ...do not buy a vehicle from this dealership and do not get service done here either! read more

Whatever you do, do NOT buy a car from AutoNation Ford Lincoln Orange Park. Unless of course, you want to be duped and sold a CPO (certified pre-owned) only for it to have a defective sunroof (their words) and multiple trips to service for water inside the vehicle. The vehicle has black mold and can not be driven. AutoNation Orange Park and AutoNation Corporate will not stand by their vehicle and do the right thing. Nor will they return your phone calls. It's been 11 months of pure hell for my 72 year old mother. She's been a Ford/Lincoln/Mercury customer since 1970, only to be treated with abject, gross negligence, and disrespect. read more

Visited the service department and had the pleasure of dealing with Mr. Josh Kirkland. His customer service was excellent. He was friendly, professional and patient. I had an issue after picking up my vehicle and I called Mr. Kirkland and within a few hours the problem was taken care of. I also appreciated the fact that with this virus going around he informed me of their precautions and how they were cleaning to keep people safe while visiting the service department. My vehicle was also purchased from this location and my husband and I were treated very well at the time of purchase. read more

My wife dropped off my vehicle about 9am to have the AC/heat checked with the Service Department. She told David Craddock that there was no air blowing from the ceiling vents, and there was clicking noise from the dash by they radio, as well as from the rear right trunk area. David calls me and says that the three actuators need replacing. 2 in the front, 1 in the back. I told him to replace them all if that' will solve the problem. He left a message on my voicemail stating my vehicle was done and ready for at 2pm. I called him back to verify if my vehicle is fixed and ready for pickup. He said it was. I called an Uber to pick it up. Got there, paid him and then started my vehicle. Immediately, I hear the clicking behind the dash. I went in and told David it's still clicking up front, and he says "I guess I should have told you that." He can't explain what they did to my vehicle, which I just paid for. So I ask to speak to the service manager. He appears to be as lost as David. Then he says they didn't do any work up front of the vehicle. I pointed out my invoice and he said oh, they changed one of the actuators, and then the other was loose, so they tightened it. No one seems to know what work was done to my Navigator, that I just paid to get repaired. Stay away from AutoNation Ford @ 7700 Blanding Blvd. read more

We experienced an untimely breakdown of our car and needed a replacement vehicle ASAP! Keeping the faith, we know, "God is Good", and was with us, and after working with AutoNation, we believe the gang over there are also GOOD!! We stopped in the dealership with the hope of returning home with a car. We were warmly greeted by a very non-salesmanlike young man named Eric Butler. Eric is a very poised and professional kind of guy, who knows his stuff about cars. He wasn't pushy or anything like what my husband and I expected we'd have to deal with to get into a car. Eric patiently showed us what options we had to choose from, given our circumstances, and helped us as we narrowed the possible choices down to 3 cars we really liked. Eric listened attentively as we explained what we were looking to accomplish, took our information, worked with his Manager on our behalf and put us in a beautiful new car! The staff worked together to provide us with great terms and awesome warranty options! Between Eric's genuine desire to assist us, and his Finance Director, John Kanicki's humorous and delightful personality while processing our paperwork, we came away with big SMILES on our faces for their quality customer service and willing **Attitudes**!! Needless to say, we will share our wonderful experience with our family and friends looking to buy a car. Without a doubt...AutoNation/Ford Lincoln-Orange Park location is the ONLY place we would refer people to go to, especially if they want to be treated well by a dealership that truly cares about their customers! Thanks guys for all of your help last night! It really means a lot to us. read more

Went there to turn my car in and make those final payments, guy told me that I couldn't unless I buy a car there .... wow... he gave a customer service Ford number to call , yes I did. Ford Costumer service told me that I can turn in my car in any dealership in USA as long as I provide that I moved from my hometown. Going to trade yes, after I turn in, but, not there. I also didn't fell a good vibe on this place, not welcome place, unless you show up with a bunch of $100 dollar bills right up front to get the attention? I'm out ... read more

Shady dealings, appearance of unethical practices, and terrible customer service completely irk me to no end! Apparently upper management at this dealership has no interest in providing quality customer service nor care if they give the appearance of the mentioned negative attributes. I will say that the salesman (Josh Turner) I dealt with was pretty good. But unfortunately Josh is not a decision maker and assuming he doesn't have those negative qualities, he works under a Sales Manager (Steven Martin) who does and a General Manager (Gene Robbins) who appears to accept that behavior from management. I first went to this dealership over a week ago. The short of it is I caught the Sales Manager (Steven Martin) in a lie and following communication I sent letting him know that a rebate he claimed I wasn't eligible for was confirmed by 3 other sources. Since then he has made no attempt to contact me to clarify or otherwise. Even if somehow he is correct or it was an oversight, not following up with me is terrible customer service and evidences my initial statement and conclusion. Additionally, another rebate that even he agreed I qualify for was conveniently left off the sales quotes I was given. The fact that I wrote and forwarded e-mails showing these issues to the General Manager (Gene Robbins) this past Saturday with no response in 3 days evidences my conclusion that he accepts these unacceptable practices. To add "fuel to the fire", I visited the dealership again on Sunday...drove in, parked, walked around the lot, entered the showroom, peered around and sat in a vehicle, reentered the lot, amassing near 30 minutes and not ONE person approached me or even acknowledged my presence...NOT ONE! Fyi, I'm a 6ft tall, thick built, grayed hair, black man...You can't miss me! So this evidences inattentiveness or willful ignoring of customers! Thankfully, if you're in the market for Ford, Lincoln or other vehicles there are options here....I STRONGLY SUGGEST YOU OPT FOR ANOTHER DEALERSHIP! read more

Please be careful and watch your vehicles here. I waited over four hours to have my rotors turned. My tracker showed they took my vehicle on several "Test Drives" that included Burger King for breakfast, and driving 69mph in a 55mph zone on the 295 service road to Collins. Upon inquiring, I was told he did not eat in it, he brought it back to the shop. Does that make it ok? To compensate, they offered a 'deal' on tires, of which I found for the same price at Sam's Club, with warranties. Then, when they mailed a receipt to the house, they actually wrote in there they test drove with customer in vehicle. Upon inquiring, I was told that typo was just a miscommunication. Um.. hello.. I was in your waiting area for four hours staring a free honey buns. I wasn't anywhere near my car! They have an excuse for everything. Don't waste your time. read more

Had a car recall and they told me it would take 4-5 hours to get it done. Made the appointment and it was two weeks before so they could wait on the parts to come in. I get there early for my 8:30 appointment and she said it will be 4-5 hours. Ok, no problem. I call them six and a half hours later and she tells me 2 hours more before it's done. I'm still waiting after 8 hours for them. Long story short not happy. They are doubled booked to fit in too many people and their time is clearly more important than anyone's. Todd their manager is currently talking to customers apologizing about a customers car taking too long. You would think as a manager he would see a problem and look into scheduling a bit more but it may be more profitable for them to just apologize and give out rental cars. Only the customer loses. Leigh the woman helping me was helpful but still just gave me excuses. The funny thing is they have multiple signs right in the front that talks about "maintaining your car shouldn't take all day with their express service". What a joke. read more

AutoNation Lincoln Orange Park - Car Dealers Near Me - Jacksonville, Florida

My RV has been stuck at Orange Park AutoNation for over 6 months! I'm a retired Navy Chief and my wife and I took an RV trip last summer to visit some family in Texas. We had a minor accident with some road debris on our return home on June 18th of 2021. Our drive shaft and exhaust system were damaged. We took our Newmar RV to the Orange Park, FL AutoNation truck center because it was the only authorized Ford truck center close to us. All chassis repairs covered by insurance I wanted done at a Ford dealer. Since we dropped it off, we have been lied to over and over again about why it was taking so long. I have text messages going back months with their service department that detail their attempts to cover up their incompetence. Last month, they texted me and told me it was ready to pick up. When I went their to get it, they actually handed me the keys and the invoice and were ready to ring me up and let me leave. What they didn't know was that I had already looked under the chassis and saw that the entire exhaust system all the way up to the catalytic converter was missing. The exhaust fumes from that converter come out right under the driver's seat. This dealership wanted me to drive that vehicle away with an unsafe exhaust system that could have killed me from CO gas poisoning! All formal complaints to the local dealer have been ignored. We contacted AutoNation corporate headquarters in Ft. Lauderdale by email. They responded with an initial email asking for more details and contact information. We responded back to them a day later with all of the details and we have never heard from them again. That was December 23rd, 2021. I just called them this morning on 1/10/2022. A CSR took my name and number and simply forwarded a message to the original CSR who sent us the email (Natalie B.). This dealership is a disgrace and a stain on the Ford brand. It should be shut down. I can't begin to tell you how much stress this has caused us. We are furious at these people! If you take your vehicle to this place, don't expect to see it ever again. read more

I have been taking my Explorer to this location for the past three years and I can honestly say that I've never had anything short of outstanding service. Their service department makes me even more proud to be a Ford owner. read more

I just purchased a new F150 from Nathan Goodroe, no haggle great deal, found the vehicle in Sanford had the vehicle in Jacksonville the following day. I have never experienced a salesperson as knowledgeable regarding a vehicle as Nathan from the sale to the purchase, quality business. read more

I have been trying to work with the service department for the past six months to resolve a warranty issue. They have had two different directors and I received false information after discussing the problem with Ford Customer Relations. I have called the General Manager three different times since October and I still have not been contacted. It seems once they knew that I bought the car from a different dealership, they lost interest. Very disrespectful and disappointing! read more

I purchased my 2015 F150 from this dealership and had a great no hassle experience. Found the truck on-line and emailed about it. Came in the next day and they already had it up front to see. Exactly what I was looking for. They gave me what I wanted on my trade as well. First time in a long time that I didn't feel like I was getting a bad deal. We were finished in under 2 hours and I love my new truck. Thanks Joe and Jerry for everything! read more

Garbage. Viewed a 2002 2dr Ford ZX2 online here at Autonation. It was a bit over priced at $2933 but having a money back guarantee, as well as the "no haggle, exact price" made me stop to take a look for my teenager. Where to begin? Car was in fair shape at best. There was significant damage to the passenger side and passenger's door that was obvious and causing the door not to close properly. The shade for sunroof was also not working and when I asked the salesman he said he'd have service look at it. Then I asked him about the passenger door, to which he replied, "what door" and then said, "oh no they won't fix that without increasing the price". Ok...Other than some cosmetic issues everything else looked ok, but a detailed clean can make a car look really good. So time for a test drive. I ask and the salesman replies, "that's gonna be tough, it's five oclock". Ok... We go anyway. We trade places after he negotiates the parking lot according to policy and I can already tell the engine is iffy at best. Changing idle without acc on. Exhaust leak. Just not working very well at all. So we switch places. Now I'm ready to get her on the road to see just how bad the engine is. Nope. Didn't even get out on the road. Ok so wrecked, bad engine, who knows on transmission, cosmetic issues, overpriced to start with. And then..."I'm surprised you're interested in a cheaper car here", says the salesman, "because of the dealer fee". Come again. All of the negatives and then an extra 799.00. Dollars. American. Pushing the total price to almost $4,000.00 for a KBB suggested RETAIL of $2719.00 (low end of fair-$1312.00). Wow. What happened to the "one price, no haggle, stress free" car sales?!? Not sure if this is a tactic I haven't encountered in my 25+ years of owning vehicles or what, but the salesman didn't even try to bait and switch me. Maybe because I didn't even make it to the road and I was reversing and parking the car. Boooooooo Autonation Ford Jacksonville read more

If I could give a negative star I would. Do not go see Jack or for that matter do not go to this dealer. Sh*tty cars all around. Buy something more of quality like Honda. read more

Back in December 2020, I noticed my engine light come on. It then would intermittently go off & then come back on. I called AutoNation Service Center for an appointment. The scheduler told me that I would need to bring the vehicle in by 4PM if I wanted to get the car diagnosed in order to get the rental THAT I'M ENTITLED TO. When I brought my vehicle, it unfortunately no longer had the engine light icon on. They told me they would not be able to diagnose it without the engine light on, that it would be a waste of time, & that I should get pictures next time of "proof." This is their first lie. The car has memory & can read any problems it has had in the past. I had to go in to my job early that day & specifically asked if I could leave early for this, just to be told I was wasting my time. In the next coming weeks, my engine light continued to go off & on sporadically & I was scared to try & set up an appointment again with them if I was just going to be told it was a waste of their time. I had stupidly hoped it would just go away as the check engine light seemed to come on less & less frequently, but then I noticed the car would emit blue smoke from the exhaust & would shutter sometimes when I turned it on. I again called to schedule another appointment with them. This time I took pictures & set up myself up for a ride home in case they couldn't diagnose it that evening. The next day, before my car could make it to the appointment, another warning came on: "Fault in Engine Service Now." I called AutoNation Service Center back & asked if I could at least drop my car off after work at 5:30PM, even if it wouldn't get diagnosed until a later date. They said yes, you are all set for 5:30PM. I unfortunately ran into an issue at work & I was unsure if I could make it there by 5:30 PM, so I called back to ask if I could drop the vehicle off at 6PM instead. I was told, "well ma'am your appointment is set for 5 PM." I told her I set for 5:30PM & she said "I see 5 PM." I almost cried & asked if I could at least try for 5:30 PM. She said "yes but the technicians are gone." I told her I understood that & that I wasn't trying to get it diagnosed tonight. I had no more time to discuss the drop off time & told her I had to hurry up & finish at my work so I could attempt to make it there on time. After a very high amount of stress from trying to finish to make it to their service center to drop the vehicle off, I asked (Tammy) one more time if there was any way I could get a rental by Monday, as I had to get to work, & was told that it depended on the diagnostic & my warranty (lie # 2). The next day on Saturday at around 4:30PM, I got a call from Tammy & was told my engine was shot & I would need a new one. I was then told I would not get a rental until after the paperwork was submitted & approved, but that I could drive around in my current vehicle because "you won't be able to do much more damage than is already there." Okay, lady, but what if I break down?? Luckily a family member was able to temporarily lend me their vehicle so I could get to work on Monday. On Monday I got a call from Tammy again who told me Ford approved the diagnostic & that I would be getting a refurbished engine. After I hung up, I realized that this didn't sit right with me, as I had a really good warranty. I called Tammy back & told her I felt like I should get a new one because of my warranty. Her tone turned extra nasty & she said "You are not getting a new one because your car is a 2018 and has more than 70000 mi on it." I told her I would be taking it to another dealership. She called me back & said "I spoke to the technician. It's not actually refurbished, it's a redesigned short block." I told her I didn't know what that meant & that I would be calling my husband to confer with him. She, again in a nasty tone, said,"well if HE has anymore questions he can just call me." Later I texted her that I would be picking the car up. She texted back stating okay I will start the paperwork. Pic is part of my warranty as proof. Refurbished does not equal re-manufactured. read more

AutoNation Lincoln Orange Park - Car Dealers Near Me - Jacksonville, Florida