I had been on the hunt for weeks for the right Honda Ridgeline for me. I knew it was the truck I wanted, but I had been to 4 dealerships looking for the right deal that incorporated my trade in. Although I started emailing with Phillip, I hadn't confirmed an appointment time and spontaneously came in - not realizing that's not how it works here But everyone was friendly & accommodating! I'm so glad I was paired with Alan. Immediately I felt comfortable around him. He just seemed at ease, which put me at ease. The Ridgeline I saw was pristine, so it all came down to making the numbers work. There was one initial offer, which Alan admitted was just a starting offer that everyone gets, which lessened my feeling of insult when the trade in value wasn't what wanted . It allowed me to be honest about my terms. One round of negotiations & he got me the best trade in offer compared to 3 dealerships, Carvana & CarMax (not what I wanted, but the most competitive), and he matched the APR I wanted. That's all, I was in! No hassle, and I got the car I had been stressing over for days. Alan was so great to work with! I'm a true Honda loyalist (Civic, CRV, Pilot and now Ridgeline) BUT if I'm ever in a position to enter the luxury car world, and to recommend it to anyone, Land Rover Cerritos would be my top pick. read more

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I rarely leave negative reviews, but after months of trying to resolve an issue directly with Jaguar Land Rover Cerritos, I feel compelled to share my experience. In September 2025, I purchased a used 2023 Mercedes-Benz EQB 250+ from this dealership for under the federal used EV tax credit price threshold. My household qualifies for the credit, and the vehicle otherwise appears eligible. When I filed my taxes, the IRS rejected my return because the vehicle VIN was never properly reported to the IRS through the required Energy Credits Online (ECO) system. I later learned that dealers are required to submit a time-of-sale report (IRS Form 15400) so buyers can independently claim the federal EV tax credit. I am NOT asking the dealership to obtain a tax credit for me. I am simply asking them to complete the federally required reporting process that allows eligible buyers to claim the credit themselves. Over the past several weeks, I have: * Sent multiple detailed emails * Provided IRS guidance and links * Called and left several voicemails * Attempted to escalate the issue through both sales and finance Unfortunately, my concerns have either been misunderstood, dismissed, or ignored entirely. Communication has effectively stopped despite repeated attempts to resolve the matter professionally and directly. What is most frustrating is that this situation has now caused a significant financial hardship for my family because we reasonably expected to qualify for the credit at the time of purchase. I understand mistakes happen. What has disappointed me most is not the initial issue itself, but the complete lack of follow-up, accountability, and willingness to engage in resolving it. At this point, I have been forced to seek assistance through my congressional representative's office and may also need to pursue complaints through consumer protection and regulatory agencies. I sincerely hope ownership or upper management sees this review and reaches out so this issue can finally be addressed appropriately. read more

Ownership and management has changed and they have pulled it together. My last visit was quite pleasant.

They had all the Land Rover cars like the Range Rover, the Discovery, and the Defender. The Land Rover worker knew that it was my birthday so he gave me a Land Rover Defender toy car. read more

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Two months ago, purchased a great 2024 Mercedes for the asking price & paid cash. The sales manager Kasra handled the sale, and Scott Anderson the finance manager handled the paperwork. Now 2 months later and I still do not have the registration or the title. The DMV says they don't have any paperwork for the transaction and neither Scott or Kasra will return my calls or emails. So, once they get your cash, they could care less about you. Since the car is not yet registered to me, Mercedes Benz won't switch the warranty to my name and at some point, I'll get stop for having expired tags. My advice, stay away from this dealer, life's too short for this crap. read more

Land Rover Cerritos - MBZ - Car Dealers Near Me - Cerritos, California

The sales people at this dealer are horrible, abrupt and just overall rude. I've reached out twice in regards to a car they've had for 6 months. read more

Great service experience getting my tires replaced. Car washed and ready as promised. read more

Land Rover Cerritos - Service entrance - Car Dealers Near Me - Cerritos, California

I had a fantastic experience with the team at Cerritos Land Rover. From the moment I reached out, everyone was professional, welcoming, and genuinely helpful throughout the entire process. On delivery, the employee was knowledgeable about the Defender and took the time to walk me through the features, answer my questions, and make sure everything was set up properly before they left. What stood out most was how smooth and transparent the whole process felt. No pressure, just great service and clear communication. Even with some last minute indecisiveness on my part. I really appreciate the attention to detail and the effort they put into making sure I had a great experience. A big purchase like this can be stressful. Thank you again to everyone involved. I'm loving the new Defender and look forward to working with the dealership in the future. read more

Dear Yelp Community, I simply drove someone to this Land Rover dealership in Cerritos. As far as I am concerned just as the driver, not as a Land Rover owner or lessee, I give this location five (5) stars! The hospitality by staff was above and beyond, after requesting a brief break from a long drive, so much so that I must leave a good review in gratitude. Well wishes. Sincerely, Anna read more

I have been having my Range Rover serviced here for three years, last time in July. They changed Ownership and out of nowhere they charged my credit card over $3k!!!!! When I haven't been there since July!! When I call no one answers no one returns my call and they just stole my credit card number. DONT GO HERE! read more

Land Rover Cerritos - Serious charge when I didn't even go there???? They saved my card and ran it for no reason. - Car Dealers Near Me - Cerritos, California

I never thought of leaving a review for this place kuz I just want to be in and out but this woman named margarita like the drink definitely needed a 5 star review for making my trip quick and easy. She was very knowledgeable even making me realize my Range Rover is not just my car but my investment! Thanks for making my trip enjoyable . I'll definitely be back ! read more

Aloha from Maui Hi I traveled from Maui Hi to this Land Rover Dealership in Cerritos Ca., specifically to buy a Evoque from Victoria A. because of her excellence in service and knowledge about Land Rovers. She answered all of my questions and made the process enjoyable. read more

I had a great experience here! From start to finish, the process felt smooth, professional, and genuinely customer-focused. Ryan and his team was knowledgeable, patient, and transparent throughout. He answered all my questions and making sure I felt confident in my decision without any. It made what can sometimes be a stressful process feel easy and enjoyable. Overall, I'm extremely happy with both the vehicle and the level of service I received. I would absolutely recommend this dealership to anyone considering a Range Rover. Thanks Ryan for all your help!! read more

I don't normally service my vehicle at dealerships but this time around I decided to stop by Land Rover of Cerritos and had the pleasure of getting help by Margarita. thank you for being patient with me and all my questions. I highly recommend Margarita to anyone looking for service for their Land Rover. read more

My wife was sold a beautiful-looking BMW that we were told had gone through a full inspection and had brand new brakes. This car had major issues, including a leaking water pump, both motor mounts collapsed and leaking, the right front axle was leaking grease that may cause lock up of axle when dry, both tension struts were leaking, and low front and rear brake sensors. The sales and service department are not trustworthy! https://app.mykaarma.com/service-cart/mpi/-OEipd4UaFFEGuEiYC-O9pENnCmou6RD-kVokgFVmrI/detail read more

Courtney provided exceptional service from start to finish. The service team was attentive, professional, and made the entire experience feel seamless and first-class. Communication was clear, the process was efficient, and my vehicle was returned in excellent condition. Truly a premium customer experience. read more

EDWARD CORTEZ Service Advisor 562-613-0959 x2041 He's amazing always comes through whenever I need him I'm blessed to have two Range rover's 2024 and a supercharged He's my go to guy to fix both of my cars. He takes time out to explain everything. Make sure to give you an update Even though I live 10 minutes away from Newport dealership, I take a 45 minute drive out to see him Once again, thank you Ed read more

Land Rover Cerritos - Best service advisor - Car Dealers Near Me - Cerritos, California

Shout out to Margarita!! Exceptional Service ! She was amazing very clear communication answered any questions i had . Quick service ! Thank you for her Land Rover read more

Couldn't be more happy with the amazing service Margarita provided. Extremely helpful, knowledgeable, sweet and down to earth. I appreciate her professionalism. Not easy to find now a days. Thank you Margarita! read more

I had the most amazing Range Rover and Vehicle experience ever! I have been driving Range Rover since 2003. Mayra Lopez was outstanding to work with in showing me how to use my vehicle and get all the features working to get the most out of my vehicle. She was positive and upbeat and the process was fun! I also had an amazing experience with Alex Ortiz my service technician. He checked me in and really did a great job communicating updates and notifying me when my vehicle was ready. Super awesome person and a pleasure to work with. Maggie was great to work with in getting my loaner vehicle. Courtney the service manager was outstanding. Steve Brown the GM was amazing as well. They have assembled the dream team! If you ever need to get a Range Rover please check out Cerritos Land Rover and I am confident this team will take excellent care of you and give you a 5 star experience! read more

I brought my car here for service and I had an amazing experience with the service department. My advisor Margarita was very pleasant and helpful. She didn't push me to purchase anything more than what was actually needed. Someone you can really trust and have a great conversation with overall. read more

Wow surprisingly i went to the dealership and was completely ignored! nobody ask if i needed any help finally i approached an salesman and asked about an vehicle i had seen online , he asked me if i had an appointment i said no i just was stopping by he said im busy with customer but i'll send someone out to help me & my husband waiting around 30 min nobody showed up pretty saddened because i was really looking forward to purchasing a rang rover ! maybe i wasn't looking the part so i was ignored bad imagine for the brand my last rang rover i purchased from New Port beach excellent customer service read more

SO INSULTING I purchased a Mercedes AMG53 Convertible, And had issue from the first minute on my way home after the purchase, whole car was shaking on the freeway. They said that they had fixed the rims but in fact they had only fixed 1 rim and also air suspension pump was broken. I called in and sent email but no response. when I put my bad review they answered by "contact us to solve the issue" I did send an email to the General Manager but never got a response. It end up costing me over $2000 to fixe the issues. NOW they have the audacity to send me email and call me to go there and buy another car from them, really? Pay my money and show that you care more about your customers then a few dollars and then try to sell me another car. read more

Range Rover Cerritos has a great Service Department. You can feel confident that no matter what the problem with your automobile is they will figure out the problem and fix it! read more

This review expresses gratitude to Margarita (Service Advisor) and Courtney (Fixed Operations Director) at Land Rover Cerritos for their exceptional customer service on yesterday. Land Rover Cerritos, under new management, demonstrated improved trust and loyalty through their excellent assistance. My car was returned in like-new condition, freshly washed, and I appreciated the seamless experience from drop-off to returning with the loaner. Thanks to Margarita and Courtney for listening to my concerns, keeping me updated, resolving the issues in an efficient manner and making my day! read more

I have an ongoing issue with a 2019 discovery sport that I purchased in March that year. I negotiated a buyback Corparate refused. They did replace my cooling system and my transmission and gave me $2000 in Landrover money. They had my vehicle from October 2024 to February 2025. So it's been a year and I'm having a problem with the cooling system again . I was told by Landrover today that for $900 they would replace the sensor. You would've thought that when they replaced the cooling system that the sensor was the issue to begin with that they would've replaced the sensor but according to Landrover, they did not replace the sensor and for $900.40. I can be on my way. Good job mates. read more

I recently went to Land Rover Cerritos, I have to say Margarita had excellent customer service. I was very pleased with her help and attention to both me and my vehicle. I will be returning, i appreciate the professionalism. read more

Service department is great! Amazing team & great customer service. Margarita helped me get checked in & it was a smooth process! Next time you need an appointment, make sure you ask for Margarita :) read more

AWFUL... Buyer beware. Was shopping for a used EV they had in stock. They don't assist with applying the used EV tax credit at the time of purchase, that's okay. But they say will provide everything you need to claim it on your own taxes. FALSE. They will not provide the one required form you need to claim the credit, the Time of Sale Seller report. Without this report, the IRS will reject your claim instantly. I hope no one else has purchase a used EV and are expecting a tax credit next year because you won't. And by then the dealer would have washed their hands of any responsibility. This is well documented on many forums and acknowledged by the NATIONAL AUTO DEALERS ASSOCIATION. Gustavo and team is oblivious to the clearly stated instructions provided by the IRS. They advertise the tax credit on their website but offer no help whatsoever. read more

Land Rover Cerritos - Car Dealers Near Me - Cerritos, California

This was my first service at this location. Margarita was incredible to work with in the service department. Good communication and just a great and pleasant person. Margaret helped me with my loaner and even delivered it to me at work. Incredibly helpful. Thank you for that. Excellent service everyone! You have gained a new customer! read more

The Team was Amazing !! Courtney our service agent was knowledgeable and made the process easy!!

The car services there were excellent and great customer service . I highly recommend Land Rover Cerritos

I had the best experience with my fiance; he took our car for service and the service advisor margarita was her name , she was very helpful and so funny, it's great going to a place that makes you laugh and are honest and straight forward with your car needs. Definitely recommending to family and friends. read more

Extremely Disappointing Purchase Experience I recently purchased a Range Rover for about $140,000 from this dealership, and the experience was unacceptable from start to finish. Missing standard accessories: The vehicle was delivered to my workplace without a proper inspection, and I later discovered that several essential items were missing, including the wheel lock, which is critical if you get a flat tire.Defect on delivery: The front headlight already had water inside before I even drove the car. Poor customer service: When I reported these issues, Sales Manager Kessra told the sales person to tell me "take it to service," as if this were not a brand-new vehicle. I called the GM multiple times and left messages, but never received a call back. Head office unhelpful: I even called the main Land Rover customer service to open a formal case, but they claimed their system was "down," so I could not file a case to escalate the issue. If there were an option to leave less than one star, I absolutely would. I will be warning all friends and family never to purchase a Range Rover or deal with this location. For a luxury car at this price, the lack of care and accountability is completely unacceptable. Mercedes and BMW treat their customers far more professionally and with real respect. read more

I've been coming to this location services for a while. Ownership and staff changed at least 5 times. This last visit was so disrespectful I would drive to Southbay or Downey before coming back here. Few months back I needed work done on my 2018 Jaguar F-pace the tech said I needed a latch on one of the doors. One week passed, two weeks passed , theee weeks passed, meanwhile I'm not complaint because I'm driving 2025 Jaguar, now it's going on a month they called me to bring the car back and trade it for another otherwise it was considered a lease, so I did. At this point I'm thinking they're just ordering parts. Later I found out my device advisor was no longer there and they did more work then I initially approved to do. The manager Jorgé gave me a discount and agreed that the other latch was needed as they told me. This last incident took the cake. The doors started doing the same thing as before , I called and was told to bring car in. That day no loaners were available so I can back next day. I usually lock the glovebox when I take the car to the dealer. On this day my key wouldn't turn to lock. I figured I had it the wrong way, when I attempted to pull the key out the whole lock fell out in the car floor. That was weird so I picked it up and attempted to try and assemble it back but couldn't. When I arrived to the dealership I explained what happened and left the lock on the center console. Ivan, my new service advisor told me it would be taken care of after I explained this had to have happened last time my car was in their care for that month. I'm not in the practice of checking my car for broken or missing pieces while in the care of the dealership. They never take pictures of the car or take inventory like the last owners used to. In fact I thought this is the safest place, I was wrong. Ivan called to let me know the latch they fixed was not the issue it was driver side front door. I showed up but he had not prepared my car for delivery in his words "your car is still disassembled " I had just filled up, he told me he would call me when my car was ready. I asked him about the glove box lock. He said in his words " I'm going to use my power and get this down for you ". I was so happy. I left 24 day passed then Mattie called me and said your car is ready for pick up. I said what work was done she didn't know and she would need to call me back. However she said once we say your car is ready you have 24 hours to return the car (LOL the nerve ). No one ever called me back. So I called and spoke to Jorgé. Bottoms line is he said Ivan was no longer there and since he didn't have the lock on a service request, they didn't believe about what he said. Jorge also said I waited 7 months to complain about the lock ( meanwhile I only lock it when I take it to the dealer for service ). He claimed he escalated this issue and all higher ups said they won't fix it. Lesson here, NEVER TRUST THIS DEALERSHIP EVER. I cried read more

My experience here has been nothing short of amazing. I was interested in purchasing a new Range Rover and have my specs already in mind, Internet Sales Manager- Kasra Ari, has been so helpful From the trading in my previous car process till financing. Manager (Sales) - Ajaz Sheikh, and Finance Manager - Scott Anderson aided to my great experience of my new car. Would definitely come back! read more

Since new management this dealership is going down. Envision was the previous and so sorry they left. Beware of the service dept. it's simply deplorable one would expect not to have issues with a veichle that is new and over $100K yet not true. Rentals are gone so that's the first my LR had to be towed since the engine sounded forced and safety became an issue. Well 2 days in the shop no rental/ loaners because the car had to be diagnosed first yet now on the 3rd day and still no call backs after multiple inquires and even requesting manager who also never called back even with insurance had to pay a hefty fee for this diagnosis which is frankly a mechanical defect. So here we are day 3 no call backs assigned service person with no regard for customer service much less client satisfaction. Very disagreeable situation was thinking of buying another car for the family yet it won't be here! Service dept is seriously very poor and super expensive. Would not recommend this dealership at all. read more

This is an update from my 3rd trip. Steve was great. The other dude i had previously. I think Amish? He was the worse and would not follow up. Anyways. Just checking my car since it's been sitting for 2 weeks at home. I originally picked it up and wasn't pleased so i refused to take it and picked it up the following week. Apparently there mechanic left me a present right in front of the cooling fan. If this had happen to get sucked in and do major damage. Who would have been at fault and had to pay for the repairs?! Me! So you guys need to get your shit together. This is ridiculous. Thanks for the free tools I suppose. read more

Land Rover Cerritos - Car Dealers Near Me - Cerritos, California

Its a great location the most popular auto-square in southern California to buy or service your car, unfortunately service departament specially "Margarita" remember the name "Margarita" sucks, if you buy a car for at least $80,000 you expect that kind of service, i just asked few questions about service bill, rental car and some dents of the car that i did not remmember and that's it I did not make any complaint but instead she did not give me a straight answer, the lady was seeing the computer, did not explain 100% everything at all and the rental they put wrong name and wrong information from the credit card imagine if i have an accident on the rental with the wrong name, i did a favor to my uncle to service , he pays all the time everything on front without any complaint at least we as a family need to be treated with transparency and courtesy also I will go to the dealer and meet with GM. My advice there are more dealers Jaguar/Landrover just try somewhere else. read more

Just bought a Defender yesterday! Best experience ever at this dealership! Especially shout out to Ryan, Kasra, Carlos from the sales group and Nick, the Finance manager. They never hard sell you any products, on the contrary, they make sure you get what you need and satisfy with their service. They are professional, helpful and trustworthy! If I were to rate their service on a scale of 1-10, it's definitely a 11! Highly recommend for anyone who's looking to get great car from this dealership :) read more

Land Rover Cerritos - 2025 Defender 110 - Car Dealers Near Me - Cerritos, California