Went to the Manchaca location in Austin Tx. Aleeis Sheffield, the store manager was a great help. I had a receipt for a battery that was purchased and was still in warantee. The battery died but because when I originally purchased the battery the worker at the time did not put my name in the system they could not find my battery purchase In the system. Even with the receipt, 2 other store managers would not help me. Finally drove to Aleesi's location and he finally helped me. He took my dead battery and replaced it with a new one. I was very grateful that finally someone did the right thing. He was very apologetic and installed my battery and I was in my way! AutoZone I'm not sure what your policies are but this situation should never happen, especially with receipt, do better. Thank you Allies for all you help. Robert Crawford read more

needed a new headlight bulb for my CRV. They directed me to the right area and they said better to replace both as the second one was probably destined to fail soon too. I got the upgraded brighter bulbs. Their representative Steven Morales was so helpful!! He even put them in for me in about 5 minutes!! Steven was very kind and personable and so speedy!! It would have taken me much longer to figure it out the install. If you need any car parts trust Auto Zone to help you get the right parts fast. I highly recommend them!! read more

AutoZone - Steven replacing my headlight bulbs. He is a rockstar!! - Auto Parts & Supplies Near Me - Austin, Texas

Very nice and friendly staff, especially Gill. Went above and beyond to make sure everything was taken care of for me.

Nothing but a-holes work at this autozone store. Rude with no customer service skills. Asked about products to help with tobacco odor in the car. Service Tech's answer "I don't know I've never smoked" When asking about a cabin air filter for a Kia Rio, Service Tech's answer "I don't. know, I've never owned a Kia Rio." I don't give a f**k whether you have smoked or owned a Kia. Just answer my questions and direct me to products I'm looking for. This place needs a manager. Next time I drive across the street to O'Reilly's. read more

Steven really helped get my car back on the road, him and the crew went above and beyond at the end of a long week! Hope they are getting paid well. read more

Walked in to get a check up on my battery, LINDA was very helpful told me my battery was weak. Came in the next day, walked up to the counter and asked if I could buy a battery, man said "yup but you'll need to wait an hour (5pm) because there is no to installed it". Don't know his name but his hospitality sucked and he was very careless. 5 for LINDA though!! read more

I just got my battery replaced at the store at 9509 Menchaca Rd. A young man named Eric installed it for me, and he was so quick and helpful and really did such a great job. I was considering going to Walmart to save a little money, but his service truly made it worth the extra to go to auto zone. Will recommend to everyone and be back for all my car needs. Thanks! read more

the people at this store are so God awfully rude and have the WORST customer service. don't know his name but he was a tall skinny bald black man and he had the WORST ATTITUDE EVER!! over a simple question smh. read more

I called Auto Zone on Menchaca before I came by and spoke to a pleasant sales associate, Emerie and then a lovely man called Melvin helped me check my car...the check engine light was on. He was such a nice man, and made sure I understood what the print-out said and we spoke about our fathers who were in the military...kind and professional. Thank you so much! read more

Erik was very helpful. He helped me process a return and offered to help install my new car battery. He gave me multiple choices of battery options that meet my expectations and budget. I don't normally leave reviews but Erik made my day easier with the whole transaction and installation of battery. I've been struggling with my car for a month now and so relieved that I got it fixed and had assistance. Other Auto stores don't really provide the service like here at this auto zone location. read more

COVID-19 update and kudos to extended to Tina! Busy time when I arrived: Line for the counter/help, and Tina was the acting manager (manager "called in" this day), 3 people behind me in line, and the phones were ringing off the hook! Me: "battery test, please." Tina, post-test: "bad battery." (I thought so, but also knew the battery was under warranty). Yay for saving some $... Dang, batteries cost a lot these days! Me: "can you change it for me?" Tina: "no problem." BAM! DONE! Within 30 minutes, I left with a very satisfied car & customer, happier still with great conversation during the process! Thanks, Tina! SIDE NOTE: My car read 110 degrees! Only the mask covered the smiles exchanged! read more

Came in with a dead battery and eric hooked me up. the battery In Stock and installed! I was in and out before I knew it fast efficient and knowledgeable thanks eric! read more

I came in 30 minutes before closing with a dead battery and Erik helped me install a new one! Great customer service even if you come in late, they're always ready to help. Thank you! read more

Oh, can you tell me how to take that off my car? - Me No, that's the point of being DIY, you do it yourself. - AutoZone Associate -- If you're looking for terrible service, THIS AutoZone is for you. I'm appalled. read more

Today has been a HORRIBLE day...didn't feel good so ot was hard getting up, driving in to work someone was coming headon down the one way street towards me, then sitting at a red light thought a car was gonna smash into the back of my...luckily they swerved then proceeded to run the red light we were stopped at. Then, when it was time to leave work, I get to the garage the start my car and it just clicks. But I wasn't worried bc I have a charging pack. But turns out I didn't have it charged enough (or my battery was too dead). So much coworkers helped me out by getting me jumped and sent me directly on my way for a battery check/replacement. I decided on AutoZone bc of how well they've treated me and my car issues in the past. Turns out, this time was no different. Had an extremely friendly associate named Steven M. He was very personable even asking about my day and listening to me bitch about it. NOW THAT'S SERVICE!!! He tested my battery and let me know if needed to be replaced. He recommended which one I should get and agreed to put it in for me when I asked if they world be able to. He even recommended replacing a civer he noticed was broken rhat had neber been pointed out to me before. Its all the more impressive bc it was busy and he really was all over the place! There was another guy working but I guess he only does in store stuff bc he wasn't helping people with the same testing and stuff Steven was. This place has saved me again and I'm so grateful. This is exactly why I'll pass up other places to come here. Knowledge backed old school service should ALWAYS be supported! OH AND DID I MENTION STEVEN WAS A HOTTIE?! So yea...I'm coming back lol read more

If you're dealing with people you are in the people business, however AutoZone, like most auto parts stores are lacking in the customer service. This AutoZone is less than a mile from my house so I go here frequently but only recently I found out about the rewards program. Never once has an employee mentioned it to me. That's a shame because I spent so much money and Caleb had so many rewards here however this is just a preview of what's to come if you are shopping at AutoZone. There was an O'Reilly literally in the same parking lot as this AutoZone but good luck getting any decent customer service there as well. If you know exactly what you want to get you can get in and get out fairly quick but if you need any interactions with the staff good luck on that. I think the issue has come in with lack of training regarding customer service skills such as empathy and understanding the perspective of the regular DIY customer. Not all of us are professional mechanics nor do we want to be we just want to get in and get out and get our vehicle tidied up. With the closures of all the Texas Pep Boys retail stores I'm assuming that the market for auto parts maybe some over saturated and I'm hoping the net result is better customer experiences. Of all the auto parts stores in town I like AutoZone the most but there's definitely room for improvement with this location in with the rest of them. Quite frankly, if I am not going to get good service in person I am going to be looking at Amazon first. I recommend you do the same. read more

I'd been putting off getting new windshield wipers for weeks as I had a previous negative experience replacing them in another city. I finally decided to pop into the AutoZone on Manchaca & it took somewhere between 5-8 minutes total for William L. to look up the right sizes for my car, complete the transaction, and install them for me. Wonderful customer service! read more

Purchased car battery on October 13 at Manchaca location. Salesman offered to install, so I said ok. Left thinking I had overpaid for a KIA Rio battery at $181.00, but had new 3 year battery - everything good. Next morning, wife tries to go to work - Rio battery is totally dead. Pulled out my battery charger only to discover that the AutoZone tech has not tightened the clamp on the positive terminal, it was sitting loose. Really!! I thought AutoZone advertises their expertise on car batteries and their installation. Bad job AutoZone guys, Next time I'm going to O'Reilly's. read more

ASK TO SPEAK TO MANAGER and save yourself a headache. I came here bc I had a bad experience with another parts store and this location was not good. I needed a new alternator and timing belt for my daughters car. First, the guy working asked me for my VIN# and I told him he just needed the license plate, then, the guy gave me the wrong alternator, and then he also gave me the wrong timing belt. will not use this location anymore without doing business with the manager. read more

I went to AutoZone on Menchaca Rd. I was immediately greeted by employee. He did not try to sell me the most expensive wipers. Then a female employee knew the trick to getting off the old wipers! Me so glad. My 2016 Altima was way overdue for replacement. The new ones are so smooth. I recommend this store. They also put in a battery for me in 2019. Battery still working. read more

Went to buy a car battery because mine was old. Purchased it, was told to wait by my car and the lady came back out to tell me "the technician doesn't WANT to change it right now, you'll have to do a return" Very rude, ended up having to take it home install it AND bringing the old one back. Note to self- don't go back unless I absolutely have to. read more

Ryan, the manager at the store was super helpful in finding us a headliner adhesive that would work, and in diagnosing the check engine light on my husband's truck. It turned out to be the fuel cap, and Ryan was even nice enough to recommend we use WD-40 on it before buying a new fuel cap. Super service! We'll be back. read more

Auto parts stores happen to employ people that are car enthusiasts. Their problem solving skills include customers that make sounds to imitate the noises their vehicles are making. My starter died and I took the broken part in for replacement. They tested the part and it was of course bad. I had a replacement in my hands at a very fair price and was on my way in no time. I can't say enough about their professional attitudes and demeanor including that they have a good relationship with the O'Reilly's next door. read more

Geo was great! Not only did he help me to guy spark plugs and coils for my car, he only charged me one hour labor to do it! Who knew autozone did full service! Can't wait for him to replace my fuel pump! Cash app'd him the $80 for labor and I was on my way! If you need mechanical services hit up Geo! read more

Hooray for businesses that are open late on Sunday nights! I discovered late Sunday afternoon that I had left the lights on in my car overnight. The battery was completely drained. Since my husband was leaving town in the morning, we had to get it fixed ASAP. We got the car jump-started and drove over to Auto Zone while it was still running. Being one of the only auto part stores open after 6 pm on Sunday, they had quite a few customers. Once the lady working was available, she came out to my car, tested the battery (which was totally bad), sold us a new one, and she even replaced it for us! Extra point for the girl power ;) About $100 and 30 minutes later, my car was good to go. All at 8 pm on a Sunday night! read more

My battery died and, after getting it jumped, I needed it tested and replaced. I drove over to AutoZone on Manchaca, north of Slaughter, and was assisted by Lyle who seemed to enjoy his job helping people like myself. He quickly tested and confirmed that I needed a new battery. I pulled out my tools to remove the dead battery, and he grabbed his own tools. Because he was so fast and experienced, and because I couldn't find my 10mm socket, he ended up doing all the work and even commended me for being willing to do the work myself. We agreed on a replacement battery, which he installed and I was out of there faster than expected. The whole thing took about 20 minutes, maybe 15. Thanks, Lyle, for a pleasant car repair experience and thanks for giving me your extra 10mm socket. To Lyle's supervisor: time for him to get a pay raise, and a bonus. read more

A fellow motorist thankfully alerted me to my faulty brake lights, so I headed down to Autozone after making it that it wasn't a fuse. And well, my experience at Autozone was quick, easy, and cheap. In less than 30 minutes, I had all four blown out bulbs changed in a jiffy. I was perfectly happy to do it myself, but the Autozone employee offered. "Do you want me to get my hands dirty?" "Sure. I'll just watch." "What are the chances that four bulbs went out at the same time?" "I'm a statistical outlier. We'll just leave it at that." Thanks, Autozone. My hands are clean, my lights are glowing, and I didn't have deal with bulb grease. read more

Visited this location after being told at O'Reilly next door it was not a good idea to change a halogen bulb(my headlight) It was not raining and there was a female employee next to my car changing out a bulb for someone else. Not sure what the difference was but anyway, I politely asked for a refund and drove over to Autozone. There were 2 guys there who were very helpful. One changed my bulb and the other checked me out. I leave my my home for work everyday at 5:30am and I thank you very much that I will have a safe drive to work tomorrow. read more

I need to give Keith N. at this location an extra special shout-out. He went above and beyond to help me, and when he spotted an unforeseen issue with my vehicle, he went even further above and beyond to remedy the situation. I really hope that the management recognizes that it's people like Kevin that keep customers happy/returning/spreading the word about EXCELLENT customer service! Keith and Lyle turned what started out as a horrible day into a MUCH better day. People helping people means so much. Thank you both so much for your kindness to a stranger in need!!! read more

Had great service with Tina, she helped me with my battery as well as making sure that I knew exactly what was going on. Such a great experience and such great customer service! read more

Big shout out to Josh, who -- on the longest and hottest day of the year so far -- 99 degrees, no shade -- sold me a new battery and installed it for me in the space of about 20 minutes. Plus, I was able to use the $10 off $50 coupon I had in my email. On top of that, Josh signed me up for the AutoZone Rewards Card. I will never go anywhere else for batteries and other repairs. This place ROCKS! Thank you, Josh. I appreciate your no-nonsense get-it-done attitude. read more

I swear sometimes guys see a woman and think they know nothing about cars -.- I went to AutoZone and asked for help finding freon bc I had a feeling that my car was low, since my ac was acting up. Instead of really helping me, they told me i just HAD to get my car checked before bc I could mess it up since I didn't know exactly what was wrong. Well, I got my car inspected and guess what AutoZone? My freon was low! Could've easily saved $100 in labor had the guys just actually knew what they were doing and helped. Thanks! read more

I went to this location about a year ago and had crappy service! Thought I would try it again and...voila! Wonderful, super helpful and polite. Thanks autozone for helping me with my car today!!! read more

There's a guy who works there named William who is extremely helpful. In my case it was around detailing and stopping rust. I'll definitely go there again. read more

Was having battery issues and Tina was absolutely fabulous! If you need anything, ask for her!

Great guys here very helpful, Ben C. know what he is talking about and if he doesn't know he'll tell you and then find out the correct part you need he was very helpful. Nothing is worse then a guys that acts like he knows but doesn't and gives you the wrong part. it's better to have a guy be honest and then have him make a call to get you the right part. read more

This location is now my go to. After a bad experience at Oak Hill location, I did my research and I am now a completely satisfied customer of the Manchaca location. Frank is the nicest most hardworking Autozone employee across any Autozone. He is the true take pride in his work type. And pleasant too. A man who knows how to handle customers, from the time you are spotted on line! Thank you again! read more

Had to jump my car twice, so I came to this AutoZone to get the battery checked out. They tested it and changed the battery out in 10 minutes flat. I can't remember who helped me, but he was friendly and helpful. A+! read more

I don't know if he could have been less helpful. I bring in a dead battery that's less then a year old. Apparently that ruined his day. He says it can't possibly be the battery. It's probably the alternator. The battery is in fact dead. I need to wait an hour and a half for him to charge and test it. I also needed a socket. He points across the store. They're over there. He did give me a chair. After an hour I go outside to call a repair place. My pHone log says I was on the phone for 2 min. Wouldn't you know it, when I come back in, the battery is on my chair with a print out saying it's good. I feel like he just wanted to be rude. read more

Keith is the best, he is always very helpful and welcoming. This will be our regular shop now