What a nice change to go to an auto parts store and have friendly and knowledge staff! They were…read morevery helpful offering suggestions and locating one of the additional parts I needed at another location. I was thoroughly pleased. Although it is a little farther for me to drive than other places, it is well worth the trip.

Horrible experience! Don't greet when you enter the store and the staff was very rude and smart…read more will never shop here again

Adam helped us change out a headlight and was super friendly, professional and helpful! Would…read moredefinitely recommend this location and business. Hope they will open on closer to us in DC too.

Employees are not friendly like if they just don't wanna work. Good parts but bad employees.read more

I purchased a set of rain x silcone wiper blades for my car from this location two Sundays ago from…read moretoday. The associate wasn't sure about installing them that day. He finally did. Well lo and behold he installed them incorrectly and I didn't notice until last night when I drove in the rain for over an hour straight Fast forward to today 12/16. I called the store and asked to speak to a manager (Gerald I believe). I explained the situation and he said you can go to any autozone and get them replaced no questions asked. So I drove here at 6:35pm. He asked me to describe who did the job and chuckled. Then he saw that the plastic was left on the blades and they would be fully operational now so go ahead and test them out. I explained I couldn't because A. Its not raining. B. I don't have enough windshield wiper in my car to give it a true test. He seemed irritated at the fact that I insisted that he replace them and then proceeds to tell me to leave and go elsewhere with an attitude. So trying to help an upset customer over a botched job by one of your own employees is my fault? Now I have scratches on my windshield because of their negligence. I even called the one in la plata and the manager told me to call customer service and not waste my breathe. I should listened to my wife and avoid autozone. I will never shop at another autozone ever again

My car had a part that was needed and Jerell was wonderful in assisting me. He answered all my…read morequestions with correct answers and didn't hesitate to give me a pleasant experience! I've been to this location a few times and that's not the norm so thought I'd give a review.

Stopped in as soon as we walked in I was greeted which was delightful. Gina the associate working…read morewas so kind and was able to inform me about what I needed to use for my motorcycle. As a new rider I've had to learn about storage for the winter months , anyway go there and see Gina

I had a negative experience during my visit around noon today. The staff's attitude came across as…read morerude and unprofessional, which made the visit uncomfortable. Unfortunately, I don't plan to return.

Fred greeted me and provided a quote for the installation of mud flaps for my vehicle. Ed and Bryan…read morecompleted the installation in under an hour at a great price. Excellent experience!

Brought my 2018 Toyota Highlander in to get a bug shield, and a rear bumper guard. When I walked…read morein, I was greeted and told you can give me your keys and we'll get you in! They were waiting for me and I was 15 min. early. They had the vehicle in and out in no time and both items looked so good and gave my vehicle a little extra sparkle! Had a great experience with Trick Trucks in Waldorf, MD.

have generally been satisfied with the dealership, but I was disappointed with my experience…read moreyesterday. I had a 1:00 p.m. appointment and waited three hours before being told it would take at least another hour. Customers should be informed in advance if the service may take four or five hours so they can make other arrangements. I was quoted approximately $800 for the brake service, but the labor cost was not clearly explained or itemized before I approved the work. After paying nearly $1,000, I realized that about $430 was for labor. The parts and labor charges should be clearly separated before the customer authorizes the service. I would appreciate it if you could review my invoice and consider an adjustment to the labor charge.

As a 100% service-disabled veteran, I specifically asked when scheduling my appointment whether…read moreshuttle service to and from my home would be available. I explained that my appointment was on a workday and that I needed to return home to work while my vehicle was being serviced. I was assured that shuttle service would be available. However, when I arrived for my appointment this morning, I was informed that my home is outside the authorized shuttle service radius. I was then offered the option of remaining at the dealership and waiting for my vehicle. That was not a reasonable solution because I had already explained when scheduling my appointment that I needed to get back home to work. Had I known in advance that shuttle service was not available, I could have made alternate transportation arrangements. I dropped my vehicle off at 7:30 a.m. and did not receive notification that my service was complete until 12:24 p.m. Had I stayed at the dealership as suggested, I would have had to use approximately five hours of leave from work--something I specifically sought to avoid by confirming transportation before scheduling my appointment. I then spoke with Service Manager Tammie Kuntz, who approved what she described as a "one-time exception." Unfortunately, the way this was handled came across as unnecessarily performative. In front of her employees, she emphasized that she was making an exception and stated that she was going to speak with the scheduling staff to ensure they no longer promise shuttle service beyond the 10-mile limit. Rather than simply resolving the issue, the interaction felt more like an opportunity to demonstrate her authority than to assist a customer. I also had my puppy with me, who is currently training to become my service dog. While discussing the shuttle, Ms. Kuntz reached down to pet him without asking my permission. That interaction reinforced the impression that she was approaching the situation from a position of condescension while "doing me a favor." Regardless of whether a dog is a service animal, a service dog in training, or simply a family pet, it is basic courtesy to ask the owner's permission before attempting to pet the animal. In the case of service animals and those in training, that courtesy is even more important because unnecessary interaction can interfere with their focus and training. I'm now left paying approximately $40 for an Uber back to the dealership. Had I been given accurate information when I scheduled my appointment, I could have made other transportation arrangements, avoided the unnecessary expense, and prevented this inconvenience altogether. I hope this feedback is taken constructively so that future customers--especially disabled veterans and others who rely on accessible transportation--receive accurate information and a more respectful, considerate customer experience.