Rude! I've never been to this location before so I called in to see if they would assist me with the issue I was having with my car. It was an older black guy with grey hair (i believe in his beard/mustache and/or his hair) who spoke to me in a very condescending, agitated tone over the phone. I hung up. Found that location and went inside. When I got there, the older man said nothing to me, he actually was talking sh* t to the other guy that was there as I scan the house looking for my item, but he thought that I did not hear him and because of that I didn't buy anything from the store. BUT there was a younger guy there, who was very polite and he helped me and explained to me what the problem could be. He also let me know that the issue I was experiencing wasn't something that they could look into, but he was able to give me information on how to solve the problem and pointed me in the right direction. He was also patient with me (being that I was saying the name wrong of the part that I needed), but we figured it out. **just a word of advice for the future; not everyone (especially us women) knows about cars and not everyone knows the proper term for certain names/ parts needed for cars. especially when alot of ppl always take their car to the shop for issues, but then one day at 8pm/ish it does something random (and you aren't near home ) so you freak out and you try to get the problem fix immediately. I understand it was maybe 45 minutes before they close. However, this is their job and the store still had 45mins until closing . It's completely OK to be kind and give grace to ppl, especially nowadays! You never know what someone is going through :) 2.7/5 for overall experience. read more

They know their stuff for the most part. Several prices to choose from. Conveniently located

On December 28, 2023, I visited location #0967 for what should have been a quick and simple purchase for a replacement bulb for the high-mounted brake light on my 2021 Kia Forte and it was anything but that. When I entered the store, there was Reggae music playing rather loudly, but that's not the problem... There was an older gentleman behind the counter who was on the phone and a few minutes elapsed before he ended the call and "assisted" me. His name is Mr. "George O," who was less than helpful to say the least and if I could give zero stars I would! I told Mr. George that I needed a replacement bulb for the high-mounted brake light on my 2021 Kia Forte. He appeared to have difficulty locating the model number for the item in the computer. Again, not a problem, because I told him I could go look to make sure. As I walked toward the window, he followed me and when he realized that I had backed my car into the parking space, he promptly chastised me, which I found to be quite rude and condescending. I told him that the issue I'm having is in the rear of the vehicle, so to me it made sense to back into the space for easy access. He then followed me out the door to retrieve the bulb from the light fixture in the TRUNK of the car. We went back into the store and he found a bulb for me (Sylvania 1129LL), which I promptly pointed out had a different color base (gold) than the bulb that was originally installed (silver). He said "it doesn't matter, it's the same." He went on to install the bulb and asked me to test the light by pressing the brake pedal. He said that the light was working, so we both went back inside so I could pay. Upon leaving the store, I tested the brake light again before I left the parking lot to make sure it was still working, and I did not see the high-mounted brake light come on in the reflection of the window and could only see the two lights on either side. Another customer arrived around that time and I asked him to take a look for me to verify if the light was working and he said it was not. So I went back into the store and let Mr. George know that the bulb was not working. Mr. George came out and asked me to test it again in the presence of the customer that I had asked earlier and they both witnessed that it was not working. The customer noticed that the bulb had blown. So we all go back inside and Mr. George finds another bulb (Sylvania 1156LL) and oddly enough it has the same color base as the original bulb (silver). I point out that fact and he seemed annoyed and dismissed me saying "it's the same." So I take the new replacement bulb and install it myself, and low and behold, the high-mounted brake light worked! Something told me to check the price of the replacement bulb online and it was $1.00 cheaper than the wrong bulb Mr. George sold me. So by now, I'm upset because it felt like Mr. George was trying to pull a fast one. I go back into the store to check the shelf tag myself and sure enough, the correct bulb (silver) was $7.99 as opposed to $8.99 for the wrong bulb (gold). Unacceptable! Next, I asked to speak to a manager, and I believe that the gentleman I spoke to was David Wade, he said he was the acting manager. While I was speaking to the manager, Mr. George was argumentative saying that it was "no big deal" at which time I asked him to please stop addressing me regarding the matter now that I was speaking with the manager. Mr. David told Mr. George that "it is a big deal" and that he would handle it from here. I told Mr. David that I thought that Mr. George's behavior was unsettling and extremely unprofessional and I felt he was trying to take advantage of me because I'm a woman and assumed that I'm ignorant about basic car maintenance. Fortunately, Mr. David apologized for the experience I had and promptly refunded my money. What's the moral of the story? If you're a woman, do your research so that you know what you need before you do business with someone--especially when they exhibit a toxic, misogynistic and patriarchal attitude. read more

AutoZone Auto Parts - This is the correct bulb. - Auto Parts & Supplies Near Me - Decatur, Georgia

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I need wiper blades replaced and battery checked The guy was very uncomfortable in his skin And couldn't tell me where my battery was and couldn't replace the wipes I went to o Reilly down the street and was able to get both done! read more

I went in to get a low beam light for my car. The manager Desean greeted me as soon as I came in! He asked what I needed and helped me get it. He made sure I knew exactly what I needed so I wouldn't end up wasting money. Desean even put the light in for me willingly! He was such a great help, very fast and efficient! I will be back to this location. Thank you Desean! read more

The workers were so helpful! Diego helped replace my headlights and wipers. Would recommend this location.

The notable aspect of my visit was Desean. He was incredibly kind and understanding in a time of desperation. Every step of the way to diagnose my battery issues, he went above and beyond. Cleaning the corrosion, making jokes so I wouldn't cry at my new car problems, just being a great person in general. In the end I needed both a new starter and a battery, and when I came back he remembered me from a couple days prior and we fell back into conversing like old friends out at the hood of my car. I was so glad to see his face when I walked in that second time because I knew I wouldn't leave crying - somehow become an emotional wreck with car issues. Will always go back to this location as long as Desean is there. read more

I was almost scammed by true automotive when they almost charged me 115$$ to change my engine filter!!! I'm so glad I went to autozone. I got an engine filter for 20$ and Rebecca was SO sweet to come out and help me change in in less than 3 minutes. I am sooo thankful I decided to trust my gut and come here instead. Thank you Rebecca for showing me some kindness! read more

Rebecca helped me this trip, she is a great technician and very kind, helped me with my Lexus real quickly. This auto zone is a good one been here a few times. Always had good experience read more

The customer service here is phenomenal. Ms Bebe and Zee helped me with our car batteries. There were some issues replacing it but they never once complained and were extremely generous and helpful. I will only come here from now on for my car needs. Great team and of course fair prices. read more

I visited Autozone at 2514 Lawrenceville Hwy, Decatur on 8/16/2020 at 12:22PM. I stopped in for a quick purchase of MAGIC TIRE! This concoction makes tires shiny for weeks and was on Sale for $5.49!!! I almost purchased an applicator that cost more than the product itself, luckily I had a Veteran Autozone employee give me great advice on how to properly apply this MAGIC TIRE product; which did not require an applicator. Sure, you use more product by spray on only; a cost I am willing to absorb for weeks of shiny tires to match my shiny waxed vehicle!!! Thank You Cashier #27!! Thank you Autoxone for always rocking great specials!! I will return. Michael Chislak PROMOVE Finding ATL their APT Apartment Locator 404-443-0609 MCHISLAK@PROMOVE.COM read more

The store opens early in the morning, which is good especially if you need a tire plug because you get a flat tire on your way to work. (hmm...this may be just me!) The store has plenty of parking which is nice, but their it is a little turned around when you are leaving. No big deal though. The storefront is nice and lit up. It was clean of debris too. I was greeted by a nice guy who was behind the counter and he told me where to find what I was looking for. I wish that he would had offered to show me the plugs because there were 10 different kinds of plugs/patches and I had no idea what I needed and he never asked. I called my husband who then told me what I needed to buy. I was asked about being part of their customer club thing when I was checking out. Sure, I signed up even though this is my first time in a store like this in 8+ years. read more

This is a great autozone. The staff were friendly and knowledgeable. We had a challenge with buying and replacing the windshield wipers due to the speciality, however the staff helped us figure it out and even helped replace them before we left. We will definitely be coming back to this location. read more

I stopped by this location to return some brakes without the receipt. The staff opened registers to expedite the lines, she looked up my brakes under warranty and I was out the door with my refund in minutes. This staff is very professional and attentive - not the usual ratchet autozone staff ... Wish I would have found this location sooner! read more

AutoZone Auto Parts - Located minutes from 285 - Auto Parts & Supplies Near Me - Decatur, Georgia

Kamryn was about to get off and I asked if she could help me change me light! She did and walked me through the steps! I really appreciate it! read more

This is a good Autozone to go to...for many reasons! So, let's start. 1) Staff is helpful and knowledgeable. 2) Store is pretty clean most of the time. 3) Good prices all around on their products. 4) They will test your battery and alternator for free. 5) They will install your battery for free. 6) They will scan your ECU for trouble codes and provide you with a printout of the issue...yes, for free. I would give them 5 stars but they don't always carry the parts/tools i need. I drive a Audi and sometimes the parts can be hard to come by. Also, the fancy-pants Germans decided that you need to use 5 different types of sockets and such to disassemble a part. Guess that is not Autozone's fault but I have to blame someone. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Decatur, Georgia

Two autozone employees helped me with my very dim headlights. They showed me how to wipe off the yellow grime on the headlights and installed two new bulbs. What a difference, making my drive to work in the early morning hours so much safer. Thank you for your help! read more

Zero rating!! Had a TERRIBLE experience at this location today..just needed fuses for my van, also needed help putting them in..Well the Manager-Genetre was extremely rude, and ignored me the entire hour I was trying to figure out where to put the fuses. Then employee- Donovan yelled at me and continued to shout and curse me after I asked him for help. Now both of these employees helped 10+ other customers install and assist with headlights and wiper blades, etc..but neither one of these employees offered to assist me...I have been using Auto Zone for over 5 years and have NEVER been treated so badly.. I am NO LONGER an Auto Zone customer.. read more

I needed a new battery. These folks were quick about ringing me out and getting to work installing the battery. And when the battery wasn't making proper connections, another member of their staff came out to help and fixed the problem. These guys were professional and attentive. (Plus, the battery they sell is a good one.) read more

They have awesome customer service. They are friendly and accommodating. I called and they put aside a headlight bulb for me and when I arrived, they changed it for me. Thank you! read more

Wonderful service and a friendly demeanor. They helped a bad day get better.

I've swung by this AutoZone a couple times, once for some new wipas and then for a ice scraper, becuase I know it's a freakishly warm winter, but my damn windshield has frozen twice thus far, and I have had to sit in the car with the defrost blasting and wipers wiping for like 10 minutes, and that is a waste of my time! The staff seems pretty helpful, like if I had to get a more complicated part, they would know what to do. Also, last time I was there, the cashier complimented me on how my red glasses frames match my red bag, and I was like, Oh I am a designer and I am obsessively matchy-matchy, and turned out he is in design school for fashion at SCAD. Nice guy, I wish him luck! OK one of my more random reviews, but you get the point. read more

I went into Auto Zone because I had some weird lights going off on my instrument panel..I had to wait a couple of minutes because they were busy..but, that was cool. The guy took the obd tool out to my car..did a readout and told me what was wrong with the car. FOR FREE!!!!! You usually have to pay for other places to run a diagnostic on your car...so this was awesome! And nice people too... read more

Very cool place. Wrong inventory, they said they had a part in Stock. After being towed in, inventory was incorrect, manager immediately ran to another store and had the right part in less than 20 minutes. YAY Auto Zone. read more

AutoZone Auto Parts - Unloading - Auto Parts & Supplies Near Me - Decatur, Georgia

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Had great service and customer service from this location. My battery stalled out b/c it was the wrong size from another location. The AutoZone specialists did a great job in recognizing it was the wrong battery and putting the correct battery. Letting me know that my previous experience they specialist should look at the VIN #. Thank you all for your excellent service and getting my car back running again! I appreciate y'll :- ) read more

Waited on line to get a part. When I finally asked the cashier he simply said "I don't do that" didn't point me to the right person or help in anyway. He said he was to busy. Then proceeded to go outside to talk to some girl. I'm not impressed. read more

It's just like any other Autozone, but it does get pretty busy quite often. I go here a lot, much more than my check-ins indicate. I haven't needed advice yet so I can't comment on the staff's expertise. Either way, no complaints from me. read more

This is by far, the most well run auto parts establishment I've ever encountered. Staff is most helpful and knowledgeable. Needed a headlight bulb for my car......a knowledgeable and friendly woman found my exact bulb in seconds, and Technician named Tim did an outstanding job at installation. I was in and out in less than 15 minutes. I was most impressed by the friendliness, price, and outstanding service. read more

Fast an easy battery replacement. It was an emergency and they were very efficient! Very nice and friendly customer service!

This Autozone is where it's at! After being quoted $600 for alternator and battery replacement (along with a laundry list of other things that are wrong with my new car) from "#1 Decatur Pro Auto", I went to Autozone to get a second opinion. Boy am I glad I did! These folks are nice, honest, and saved me $500!!!!! They tested my battery and alternator for free and said, "I don't know what they were testing at pro auto, but your alternator is fine". It was just the old battery that had a dead cell. I bought a new battery for less than $100 and they dropped it in for free! My car starts reliably, the battery has a 7 year warranty and I didn't have to dump $600 on dishonest mechanics. This Autozone really saved me! read more

I love this location. First they hire women. Second customer service they get a 10*. It's been very cold in the Atl. I needed to make sure I didn't need any fluid. They came out in the cold to check it out. Just great & friendly customer service. read more

The people are nice and helpful, but there are never enough of them. The line (note singular) frequently gets quite long. This is not a problem exclusive to this Auto-Zone, most Auto-Zones seem to be this way. I am frequently disappointed with the selection in-house. I can usually order the parts that I want, but sometimes I'd like them to have a bit more on the floor. Their return policy could use some improvement as well. I bought a Turtle Wax trim restoration product that did not work as advertised so I returned it, or at least I tried to. Even though I had the original receipt, they would not accept it because I had opened it. Of course I opened it - how else am I going to use it? If I go to Kroger and I buy their coffee and it tastes like crap, I bring it back and they give me my money back - receipt or no receipt. AutoZone could learn a lesson from them, but then maybe not, since they are really the only game around since PepBoys left my area. I could go to O'Reillys, but they seem smaller than AutoZone even. I'm going to buy whatever I can from Amazon or just go to Wal-Mart from now on. read more

Great job! Got a new windshield wiper and a new battery. They installed both of them and I was quickly back on the road. Super friendly and helpful. read more

went here looking for something specific and one of the staff wants to argue with me about the product not existing.I tell him it does and he still continues to argue that it doesn't.I go down the street to another auto parts store and they have it simple as that.its one thing to not be sure or not know but to argue with a customer about something and insist that it is not available is rather stupid.i don't have time to debate whether a part i come in to get is made up in my mind or not.its ashamed people feel as though they can treat customers any kind of way. read more