Took my 74 GMC pick up in for an AC drive belt. Ruben the store manager helped me out and within 5 minutes i was back in buisness with my AC colder than a winters day. Thanks Ruben and the professional staff at Autozone of Duarte. read more

The first time I went there I spoke to an older guy that seemed too busy for the customers I asked him to help me with my wipers and he said they don't do that. I've been helped there with that before and it's one of the best things they are known for I left and came back the next day and I was helped and rather quickly to my pleasant surprise by Adolfo he had my wipers on in no time and was very knowledgeable in what he was doing the other guy had told me my wipers were the wrong kind and he was wrong Go there you won't be disappointed. read more

I've been to this store a few times, and the service is amazing! Everyone who works here is helpful and knowledgeable. They are also very tolerant of do-it-yourselfers like me. read more

Ordered filters online at this store for pickup - online shows the items had a lot in stock. Upon arriving to the store they tell me the item is sold out. They need to update their inventory and not mislead customers! read more

So there are two Auto Zones within a 2.4 mile radius and I will pick the one in Duarte every time. The customer service is great, the order pick up process is very easy, and battery install was very fast an convenient. Great store, if you have a choice pick this one, I promise the experience is way better. read more

Sadly, Paola is gone now. David, another employee, could not help me with my light this time and referred me to a place that would charge me $40 to replace it. I guess the customer service is gone here. Bummer. read more

Great service from David, helped me find new windshield wipers and installation. AutoZone Duarte never disappoints staff is always very friendly and helpful. read more

This location has never failed me or over sell me. All the works are very knowledgeable. By far this is my go to Autozone

VERY UNETHICAL AND DISHONEST CORPORATION! Purchased a car battery today. I had my core exchange with me at the time of this purchase. Whether I had a core exchange with me or not, this SHOULD NOT be a taxable item (see my uploaded photo)! This core charge is not a service or a purchased item. Why am I being taxed on something I am "giving" to the store?? This is total b.s.! Core charges SHOULD NOT be a taxable item under any company/corporation! DO NOT give your business to this company if you have an alternative! read more

AutoZone Auto Parts - Sales tax charged on core exchange! DISHONEST and total b.s.! - Auto Parts & Supplies Near Me - Duarte, California

Customer service is not good. When slow, employees behind front desk are chatting away and it feels like you inconvenience them by interrupting their conversation. When they are busy, they complain to each other about not having enough coverage and the make strong efforts to clear customer traffic, leaving "customer service" out of the equation. read more

Raider Vic and Fernie were very helpful, I had a long day and was lost looking for a jumó starter after work and they made sure to inform me of all of my different options. Thank you! I'll be back soon. read more

Damn This place is still standing LMAO. I used to shop here a lot too back in the days living in Monrovia and Duarte. I stopped in here since I happen to be in the area. Looked inside and bought some basic stuff for my cars. Oil, batter fluids, and important other fluids since I had no car troubles at the moment. Pretty big place still with lots of people coming inside. Nice place, and always good people working here. read more

If you're dealing with battery issues, this AutoZone is the way to go. Chatting with their staff was worth the trip alone. They were super friendly and knew their stuff which is a plus because I don't. They ran a quick battery test to pinpoint my issue. It turns out I needed a new battery and they really guided me through my options without it costing me an arm and a leg! I really felt like they gave trustworthy advice because they could relate to the unfortunate situation I found myself in! I would go back but hopefully not too soon.. read more

I went into AutoZone unsure of what I needed to buy after my car started acting up. After explaining what the problem was, Andrew went above and beyond to make sure I had everything I needed to get back on the road. I appreciated his time and patience as I am just a little guy who knows nothing about cars. This is the only AutoZone I will be going to. read more

I had to go in to AutoZone to get a few things to make sure my car was ready for rain. The manager was so helpful, I didn't know what I needed or even where to start. He came out and took a Quick Look at my car and then and got me setup. He showed me how to change my wiper blades. I didn't feel pressured to buy more than I needed, but he did encourage higher quality wiper blades and I am glad he did after the amount of rain we had! read more

Great service Herzon helped me fixed my light and he helped me so fast honestly very reliable. He helped me pick the item as well! Will definitely come back! Thank you Herzon! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Duarte, California

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my lights in my Mitsubishi was out for a while l had no idea how to change it HERZON not only help me get lights for both sizes and recommended better ones for longer light paths he installed them thank you HERZON for all your help read more

Called to see if they had windshield wipers for my car. Courteous on the phone and immediately looked up the information and told me that they did have them in stock. Drove there shortly after the phone call, and they immediately found the windshield wipers and even changed them out for me at no additional charge. Wonderful service! read more

Raider Vic was super helpful! Replaced my girlfriend's battery and was very informative! Highly recommend coming in and having Raider Vic assist you with any auto repair questions you might have! read more

Had to poop but they dont have public restrooms. Anyway picked up bulbs with bulb grease and the autozoner installed it for me. Great service :) read more

Was in need of a new battery was given great costumer service in a timely manner. Herzon. A Thank you for your outstanding customer service during these times. read more

Great service And friendly parts counter people. Had everything I need and all information need !

My husband spoke to Herzon today. Herzon took time to help my husband over the phone with some parts he was looking for. Very professional and courteous. read more

I need a new head lights for my car so I came here. I was greeted very nicely by Herzon. He helped me find the right bulbs for my car and even help me install them. Very generous and friendly service. Would highly recommend going here for your car parts. :) read more

I think the price for what I asked for was overpriced. And besides being overpriced, they had a very limited amount of warranty. I wouldn't recommend this place for car parts..... read more

My battery was running out of juice so I deliberately passed other auto stores just to make it to an AutoZone b/c I've had such good service from another location. I'm glad I did b/c the service at this location was really GREAT. Not only did they help install a new battery, the sales rep reminded me that my battery was still under warranty so he saved me some money as well. Thanks, AutoZone! read more

My friend Beto was of great service to me when I needed help finding the correct oil for my car. Definitely went above and beyond the represent the good values of auto zone . Keep up the good work closing shift read more

HERZON is amazing here. I'd come to this location again and further recommend anyone I know for this store and specially to request Herzon for any help/need (Andrew don't do it)-- I was in need of a new battery for a M-Benz GLC 300 and was very VERY happy and satisfied with all the resources and help that was provided to me for this car. 10/10!! Car feels secure on the road again with this new battery. Thank you so much again Herzon. read more

I went to have my car key battery changed. Right away HERZON A. helped and assisted me. Very friendly and made an extra effort for excellent customer service. THANK YOU! read more

I prefer to come here for lifetime warranty parts and thanks to Linda for helping out finding specific parts for my 1997 honda prelude h22a4 TPS sensor. Great service. Affordable pricing! read more

I called in to see if they had time today to test the connectors to the battery and the alternator cause my truck wouldn't start. Which they do. They'll also test your starter. The guy who answered the phone told me they only test batteries and if I wanted anything else checked to take it to a real mechanic. I told him they also test other systems and what I needed tested. He ignored me and said I could bring the battery in and they'll charge it for me. I told him the battery was fine, and he then hung up on me... but he didn't actually hang up the phone. Instead I could hear everything as he proceeded to talk shit about me to a co worker. Telling him the conversation that just happened, making fun of me for wanting to bring my truck in to get tested there and how I was "a fucking idiot" etc. Next time you're going to talk shit on a customer, make sure the phone is hung up... asshole. I proceeded to call back twice to get a hold of a manager and tell him what happened, but like little children who are 6 and afraid of getting in trouble... they saw my caller id, answered the phone and then hung it up. His Mexican accent was so heavy, it was hard to discern his name. But I believe his name was hector? Not 100% on that. read more

Very poor service. No line the cashier taking his time phone was ringing had no urgency to answer.

Terrible customer experience. Staff has no professionalism. Staff has no respect toward to customer. Cashier laugh out loud during work hours in front of customer. Cashier make fun of customer while customer queue in line. I don't recommend any one to come here. read more

I needed to replace my headlights and came here to make my purchase last week. I waited less than 5 minutes when Herzon A and the Autozone staff helped me with selecting the appropriate bulb size. Herzon was also great and helped me by installing the bulbs in my car. I was in and out in less than 20 minutes. I'm super grateful because I'm not a car-person. Will definitely return to this location. read more

My car battery died on me while I was on my lunch, I was able to get my car to Autozone where Herzon and Fernando helped me install a new battery. They were both extremely helpful and professional. Had my battery installed in no time and I was able to get back to work before my lunch time ended. Excellent customer service!!! read more

Staff Herzon was great. Helped me replace my battery and did it in a timely manner. Highly recommended!

Needed a battery. Went in with the exact part number. The middle aged failure working the computer refused to just get me the battery based on the part number without me surrendering ten minutes worth of information on the car. The car belonging to my wife's grandmother, I DIDNT KNOW ANY OF IT. I asked, "Can you just not go get me the matching part number I need?" and he rudely told me "that's not how it works here!" At which point, I got pissed, walked to the wall of batteries, pulled the MATCHING PART NUMBER and put it on the counter. THIS JOKER PROCEEDED TO START OVER IN HIS INFORMATION SEARCH. It was when he asked for my email that I stopped smiling politely. I explained that I have cash and he as a product and I would like to conduct a basic capitalist exchange. Thats when the young woman who was working the station next to him told him to "just price out the battery he doesnt want to talk to you!" This winner of life finally just processes the transaction and then looks my wife in the eye, "ma'am how bout I carry this to your car and install it for you" trying to act like big man to my wife?!?! Well, My wife is highly educated, and not one to put up with as much as I tend to, she sternly replied, "If you had listened at all you'd know its not my car, and the car is not here. This explains why you are failing at this job." Man, its not hard. Just sell me what I need and if I failed, then I FAILED! I do not need a condescending, over the hill, life failure trying to talk down to me. read more

Just left Autozone with a smile on my face. I did a last min run before heading to big bear and I honestly had no clue what I was doing, but the sweet and charming gentleman Ryan assisted me. Not only did he inform me on what exactly i needed, but he went out of his way to check my car in the freezing cold to measure my tires. Finding out that one item was not in stock in his location he reached out and had another store put it on hold for us to pick up right before closing time. So grateful for his help. I give this location a five star rating and an extra bonus star for his kindness. -Vanessa- read more

I've been to local shops trying to see why my car was dying on me and nobody helped me. So I decided to go to Autozone myself in hopes of getting some wisdom and ran into a front desk associate at AutoZone named Herzon. this guy went above and beyond and tested my alternator, starter, and battery all at once. Within seconds he told me I needed a new battery and so I purchased a new one and he himself even installed it for me! The level of Customer Service he gave was outstanding and unbelievable. The local shops claimed they had so much knowledge and wanted me to pay them money to just check out my car. Herzon from Autozone did everything in seconds and got me back on the road right away! This man deserves employee of the month every month for putting customers first! Anyone who needs help go to Herzon! read more

This autozone had literally THE WORST customer service and they will absolutely try to rip you off! The employees don't care about the customers at all nor do they care about price matching with competitors, which they're obligated to do! read more