Big shout out to Xavier who assisted me in finding what I needed, my purchase and showing he how to fill my windshield wiper fluid. It had been 40+ years since I'd done it myself. Xavier was pleasant, helpful and professional; he represented Autozone Auto Parts well. Thank you! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Elk Grove, California

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Friendly and helpful staff. Easy to work with. Walked in and told the guy at the front what I was looking to do. He was able to provide me a couple different recommendations based on pricing & his experience working other places, which I purchased one of. It worked! Extra plus for being a dog friendly store. Thanks for the help. read more

Like most Autozone stores I've visited, most of the employees are typical retail employees that have little knowledge of auto mechanics or the parts they sell. One of the mangers, Brett is very knowledgeable regarding auto mechanics and parts. He has shown his competence through my interactions with him when he worked at the location on Laguna/Franklin and at this location. If you have a more technical question, it is best to request to speak with him as he seems to be more experienced and knowledgeable than other employees. read more

I was having a very difficult time removing a bolt from a trailer hitch. Went to America's tire, and they weren't really interested in helping. So I decided to go to auto-zone to see what tools they had that could assist me in removing the bolts. I met with Maria and Christopher. Both employees literally worked with me for about 30 minutes trying to remove the bolt. In the end, I purchased a tool, and went home and was successfully able to remove the bolt. I want to highlight both employees for outstanding service! I was so impressed by their willingness to help that I even ordered them pizza. Way to go team. read more

Employees do not greet customers, customer service lacks every time. When you ask them to run a diagnostic check the employees look dumbfounded as it's not a service they provide. If you're planning to come here be ready to help yourself because the employees are too busy doing nothing! read more

On 1/6/26 I went into the shop on 10047 Bruceville Rd, Elk Grove. 916-897-5081, and they were very kind and helpful. The sales staff assisted me, the store manager made sure my concerns and questions were all answered. I will return to this shop AutoZone. Thank you all we appreciate you. read more

Got to work today went to start my car and the battery was growling at me. I knew enough to know that means I need a new battery called AutoZone spoke with Brennan. He was amazingly helpful. He looked up my AutoZone card, with my phone number to check and see if I still had a warranty on my battery when I told him I bought it with AutoZone where I live in Woodland. He offered me some options as far as pricing said he had them all in stock and they would be happy to change the battery out for me. Someone at work jumpstarted my car. I headed across the street where I was assisted by Christopher at the register, Brennan was next to him told him everything we discussed a little while earlier. Christopher rang me up and grabbed some tools and came out and changed out my battery and back to work I went. It was easy and painless And the customer service was great. Not enough people place compliments in the world anymore. People are too busy complaining hence this review of positivity keep up the good work guys!! AutoZone I hope you appreciate your good people. read more

Rene made this experience far past any expectations we had. Amazing customer service and genuine attitude of wanting to assist. My husband was not able to start our car while at work. Ended up figuring out it was the battery. Honda was charging an outrageous amount. I called auto one and Rene gave pricing which was much better. We really are not the car people and so I asked if someone could help put the battery in to which he said yes we can assist. My husband came a few hours later from his job all the way near the airport. He went inside and purchased but unfortunately was told they would not be able to assist. So I called at the same time and lucky for us Rene answered. He remembered me and said he just returned and would absolutely help. He approached my husband and quickly helped install the new battery. What a great experience. Wish more associates at more businesses were like him!!!! read more

Noe was a great help in helping get an alternator warrantied for us. Seamless quick in and out job and we were able to get our project done that day due to his help. read more

I've been here a couple of times before pre-Covid 19. It's an auto parts store so I'm usually on a specific mission! You know...car battery or headlight replacement kind of day!! They sell automotive supplies!! They also provide different services like free battery checks/charges, windshield wiper replacements if you purchase from them. They've even helped me with brake light replacement. They also sell add-on merchandise like pocket knives, flashlights, keychains, and other gadgets. Today I needed a windshield crack repair kit. When I walked into the door, I was greeted by a young gentleman. He was wearing a mask. He asked me if I needed help and walked me over to the aisle I needed to be in. He showed me a few options and I picked out what I needed. When walking up to the register, there's a cart to put your stuff on. He was able to scan it without touching it. There's a credit card machine on a separate table for me not to touch anything. Pretty cool considering our new Covid 19 fluke going on. Overall, this is by far the best auto store. The most helpful and courteous. Easy in and out kind of store. I'll be back when I need something for my car!! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Elk Grove, California

Worst branch I've ever been if only I could put no stars. Very lazy staff and very poor customer service!!!

The worst customer service I ever experience I returned the old breaks which was still under warranty and they didn't refund me. I went back to the store to ask why the refund was not issued. They said that I did not return the brakes. I told them I had returned it to check their cameras.. The manager said they do not have cameras and he has 18 employees and since I didn't purchase it with him, he couldn't resolve the issue. read more

This place is wild high on prices. An employee that regularly says the N word wildly with customers around is definitely not a good. This guy was sitting on a chairgot up to help me, he has a limp so I felt bad while all the other ppl were standing and talking and cursing . No help I guess? read more

I've come to this location in my area maybe a dozen times. I'm pausing to do this review for two employees that were always helpful when I came in. Unfortunately, I can not recall the name of the older Japanese man that once worked there. He was friendly, social w customers and helpful too. He changed the battery for me on two different vehicles we have. I no longer see this older gentleman. The last two times I was in the store, a young man named Sherif helped me. The first time he assisted me, there were 3 other men there in the front and not a single one wanted to assist me with changing a car battery (we own 4 vehicles) Sherif comes from the back to the front and doesn't hesitate to assist me. I was shaking my head at the other three because he store was not busy so I don't know what the issue was with helping me. I recently returned to buy new windshield wipers and Sherif was once again ready to assist. Thank you Sherif, I appreciate your kind spirit. I hope your management recognizes the value you bring to the store with your friendly nature and service to the people. read more

Horrible service today! Waiting in line to checkout with two workers behind the counter (looked like one of the was the manager) were just chatting away while the line started to build up. Only one person, and older lady was really working. The other girl at a different register was younger. She had just finishing up with a customer but decided to take the next person who just walked in instead of taking the next in line. (I assume it was someone she knew). I guess they are doing so well they can avoid giving good customer service. I'd rather drive a little further for better service. read more

I was met with by a manager named Petunia. I was looking to replace my brake pads under the lifetime warranty and she denied it stating it did not wear enough tread to warrant an exchange. I asked her where does it say I must meet a certain tread wear, she continued to state a policy that appears she made up. I then went to the next nearest AutoZone location explained the situation and they did warranty exchange without question and further advised me to file a complaint. Last time I checked, I believe stores follow store policies as set by the store manager or corporate, I was not aware that shift managers can make up whatever policy they want even if it contradictory to what is set by corporate. I am very dissatisfied with the service and her intentional false warranty policy. read more

Had a weird encounter with 2 employees. I was looking for clips for my car and I was stared at for a solid 2-3 minutes by an employee who had long gray hair. Another employee who tried to help me laughed at every question I asked. While I appreciate the help, it's come off condescending to laugh. read more

I was driving from Brentwood to Roseville on Sunday and my light went on that my oil was low so I searched for the closest AutoZone since they're always great. I went to the one on Elk grove . when I walked in I didn't get the customer service that you expect no one said hi, I approach The front desk, a young man help me find the oil that I need it I bought it but I was never offered any help so I went outside to do it myself and I noticed I didn't have the plastic to put the oil I guess and I went inside and again no one was at the desk so the older man said what can I do for you? and I asked him what I needed and he says yeah we do have one but you have to buy it! so I said OK let me go get my purse, but then I thought again! he did not offer me any help! read more

I had to get new wiper blades, and they were really helpful in helping me get a good pair, as well as installing them for me. Very friendly and helpful. read more

Richard Store Clerk/Manager was very much a DICK. Very rude and unprofessional customers service. His right hand Bert(store clerk) was ok.. I came in to swap a battery I bought a year ago. Bert was helpful with my year warranty on my battery. He didn't touch or help replace my battery in any way, in fact they both said for me to buy a higher end battery as my fix. No w again Dick was rude and VERY unhelpful as a clerk or manager. No I know enough about my own vehicle on what or how much money I want to put into my older Honda accord..my review is more so about Richard(Dick for short)haha... very very rude and unprofessional if he does not like working for Auto Zone I suggest he get a higher paying job with better hours kinda like how he suggested my battery.. in which auto zone sales... people these day... Either racism or a person who feels entitled is how is felt about Duck.. he was even unprofessional about training a new color women employee, in front of a paying customer none the less.. No culture in auto zone work place.. next up letting bbb know about Richard at Bruceville Auto Zone! read more

Had a weak battery and needed to have it checked. Bert, store #6289 parts manager, did a test on the battery and confirmed its weakness. We replaced the battery and Bert installed the new one. He should be commended for the great service he provided. Thanks Bert, you will see me again at this store in the future. Bill H read more

Zero stars for store Manger Richard. Came up to the counter to buy a quart of oil and he was sitting at a checkout terminal looking at the screen. I asked if he was open? He gruffly replied it will be a minute. :( Right next to him was another employee looking at an autozone advertisement flyer not helping anyone. Meanwhile there was another employee checking out another customer a few terminals away. He got done, looked at me standing there not being helped and walked away in back. So there I was sitting there not being helped by anyone with the store manager sitting right in front of me too busy staring at his screen to help his customers. Fortunately after a minute or so, a young friendly employee came up to the counter from out in the store aisles and asked if I needed help and checked me out for my lowly one quart of oil. I think he should be the store manager since Richard can't seem to be bothered to help his customers. Five stars for the helpful employee. Zero for Richard. read more

Don't know what branch this review is under but the Elk Grove store is legit! They always are friendly and take the time to find what you need if it's not in store! I highly recommend them! read more

So I walked in the Store and wanted to buy a few things, As i was down a lane , I just paused because i was watching the Store Manager just ripped into a older white employee , I got a glimpse of there names and the store managers name was Richard ?? Then there was a grey shirt and his name was easy, Its the same as my fathers. Bert. This is the second time I have seen this unprofessional work of a scum store manager just yell at him., It seem like every time i come in there to shop this store manager is on this guys case. I have had great and smiling experience from the guy named Bert he seems like he is very smart in selling parts and always has that smile.. I just wanted to deck the Store manger. I felt so sorry for Bert, Not sure what to do should I call the store managers boss? and report his attitude . if i was the Store managers boss that scum would not be working there. Allen read more

My battery died in me on my lunch, I came to this store to check my battery charge or buy a new one. The first guy that helped me was so nice and charged it and told me he didn't want me to buy a battery if I didn't have to. My car started up fine but after work it was dead again. I came back after work and the guy had gone home but informed Kim and Robert of my issue. They were extremely understaffed and the line was out the door but they both still managed to help every customer and put a new battery in for me. I hate dealing with car issues and they made it very smooth for me. Will definitely be going back because of their kindness. I did have to wait a bit but she definitely informed me and was nice about it. read more

Store manager Cameron was amazing. He didn't have to help me install my rear wiper blade since it was already dusk and starting to rain but he did. He was quick, efficient and friendly! The other employees were reluctant even though I expressed I needed help and my kids were in the car. Cameron went out of his way. His professionalism and customer service is top notch! read more

I agree with prior reviews regarding store manager Richard's horrible attitude and distasteful customer service skills. If you hate your job, get another one bud. Will not be coming here again. The other EG location holds reign, where they know to approach and accommodate customers. read more

Great experience with Oscar M! This is the closest auto parts store to my house, and I've been here several times to excellent service. Most recently I messed up and bought the wiper blades for my car. OSCAR M. was amazing in helping me return the mismatched blades, helping me find wiper blades that fit my car, and even helping me figure out how to fasten the new blades to my car (it's...hard and I'm kinda dumb). Other experiences include several battery changes at this location, including a lemon that was replaced in warranty. Staff are always helpful, even letting me help out with the work (battery change) to make me feel better lol. Highly recommend! read more

My battery died so I went to this location to purchase a new one. It was close to 5 o'clock and they were short staffed but Joseph was amazing and helped me put my new battery in anyways! I had my two young kids in the car and I am very thankful that he took the time to do that for me. read more

I had the best experience here. I believe his name was Victor, gave outstanding customer service! My check engine light was on and he told me what it said. He went over the reading and went over my options. He was knowledgeable and kind. I highly recommend this location. read more

I was in Elk Grove when my headlights burnt out and still had an hour to drive to get home. I stopped here right before they closed and Adam was real cool and helped me find the right lights and gave me some gloves so I could change them out. Would definitely recommend this spot. read more

This review is for Joseph B. at the Autozone store on Bruceville in Elk Grove, CA on December 12, 2021 at 17:38. It was raining heavily outside but he helped me install brand new windshield wipers without any hesitation. He was friendly and super cool. I was never taught how to replace my windshield wipers but thanks to Joseph I have a life long skill. From now on I will only buy my wiper blades from Autozone! They always go above and beyond. The gentleman at the register in the white shirt was also helpful. Forgot to get his name. He helped me look up what brand make and model of wipers that my car needed. He was the one who asked Joseph to help me. These guys both deserve all the blessings the universe has to offer them. I wanted to give them a monetary tip to show my appreciation this holiday season but unfortunately they were not allowed to accept gifts from customers. Many thanks for helping me with my car needs and please continue the great service that you offer to clueless people like myself. read more