I frequent this store and Chris and all his employees are extremely helpful and knowledgeable…read more Super comfortable experience and just over the top friendly atmosphere. The person that left a one star review for this company clearly has a problem themself.

This store is actually more than 5 stars! Chris and his staff member, Charlie, rescued us when we…read morecouldn't get a mobile service in the area to respond. They were prompt, courteous and went above and beyond to help us. There are not many businesses that can compare. We will forever be grateful.

Rodrigo was so awesome today and a total blessing! He helped me replace a sensor that kept my brake…read morelights on and a a brake light bulb. His knowledge and kindness saved me a lot of money! Everyone was super friendly!

Based off a prior dealing here, and today, I am very happy with the staff's helpful attitude, their…read morecalm demeanor, and product knowledge. I found out the hard way I was going to need a new alternator, I barely made it home, the battery went dead just as I parked. I had bought the battery at Advance, on the advice of the Techs at nearby Brakes Plus, another place I trust 200% to work on my auto! So, I bought a whole new battery, to go along with the new alternator install job. I brought the dead battery to Advance for the core credit $22. But, listening to my story, the staff said Let us try recharging it, and put my phone # on the battery. They said Come back a bit before we close if we don't call (these guys get very busy, lots of customers) I arrived later, the old battery now was fully charged again, so I will keep it, instead of the $22. Really amazing to find honest & dependable repair people nowadays... You got Advance Auto Parts Rockwall, TX on your side!

Well, I've been here a couple times since my first review and the products continue to be…read morereasonable. My latest experience is based on my phone call to them. It was late and I called around 5:20 and they close at 5:30. Right off the bat, a guy answered the phone and said, "Simco, can you hold?" and I said, "Sure." and I got the hold music. I was on hold for 16 minutes, patiently waiting for them to get back to me and then I hear what sounds like someone picking up the phone and putting it down, hanging up on me. It's not that big of a deal, so I call them back and it immediately picks up and gives me their "closed for business" recording. ARE YOU KIDDING ME? They seriously hung up on me so they wouldn't have to work after hours. I was pissed. Pissed enough that a week later, I remembered the incident and came to the computer specifically to write about my experience. It's not going to keep me from buying their products, but it really is a crappy move.

Great parts, great prices (especially if you are repairing your own vehicle on a budget). BUT a…read moreword to the wise - DO NOT call them on the phone. They will put you on hold and never come back. I needed a quote on more parts and this happened 3 different calls. They put you on hold. It's like their way of getting rid of you. But walk in there and they will wait on you quickly and have your parts in no time at all. Great place - except for the calling deal.

I needed a part and when I tell you I appreciate the great customer service I got when I called to…read morecheck on a part and got it taken care of fast and friendly a nice woman named Kelsee was such a great help thanks for having a great employee who enjoys her job and customer service.

Went in the other on Wednesday of 10/18 and honestly had the worst service possible. Came in and…read moreneeded a warranty replacement, and after him searching up my serpentine belt I had to tell him I needed a specific one. He told me and I quote, "I don't have time to be running around finding a part when we're understaffed." What does that have to do with anything? He seemed very upset that I still made him do his job, he still continued to be upset afterwards, How does this employee stay at a place like this? I don't remember his name, but he has a shaved head and beard, Latino looking guy. and when he finally gave me my part for warranty, it was still the wrong size. I don't know if it was intentional but I don't appreciate service like this at all

Don and Justin took care of me after Clay Cooley Hyundai in Dallas tried to rake me across the…read morecoals. I get my oil changes at the dealership and they did that and after that was completed, the service advisor tells me that my oil pan was leaking and that I needed to replace it. The cost was $530. The advisor continued by telling me that the passenger side front axle had grease all over it and that that repair would cost $2150. I was suspicious and untrusting of Clay Cooley simply because of the entire situation, so I had seen online Dwight's & Don's Auto Care and I decided to give them a try. I met with Justin and explained my situation and he presented himself as a truthful guy and I decided to give them a try. Well, after everything was done, my oil pan didn't need to be replaced. It was the oil filter housing assembly that needed to be replaced because it's plastic and had broken. As for the front axle and the grease, Don told me that they cleaned it up and that the boot wasn't torn and that there was no reason for any further repair. So, after going to see Dwight's and Don's Auto Care, I went from a possible $2100 repair bill to a $400 repair bill. My Palisade SUV is running good and I highly appreciate Justin's and Don's sincere honesty. This was my first time in their shop and they took care of me like I was a regular customer and from now on I probably will be. Thank you so very much, I'll definitely be back when any other work is needed.

They are honest and dependable with great customer service. I had new tires put on and rear…read morebrakes. Came back a few weeks later for an oil change.

My family and I have been customers for over 20 years. Went in to get a valve stem repaired and…read morerefused service.... And all focus was on selling me new tires. Stating policy regarding thread. (Nothing to do with a valve stem). Manager Alex was not concerned with keeping a customer. I'm currently at Firestone and they're repairing the tire that I bought from Discount Tire for 21 bucks. I would not recommend this business. They are more concerned with "The Next Sale" vs customer service. Mike.

I have been a customer of Discount Tire for many years, and there are so many times that I am…read morepleased with the work provided. This shop in particular is exceptional. I recently had at appointment at a different location, on Arapaho, that was awful. Not only was the wait time unexceptionable (45 minutes, with an appointment), but they failed to see a large bulge in the tire. Many thanks to the good ones out there. Ill always find myself at this location if possible.

After my bad experience at another Discount Tire location I decided to try this location and was…read moreimmediately helped by Trevor. I would highly recommend this location for your tire needs. I was in and out in less than an hour. Thanks again Trevor!

Awesome until they are not! Found out when I went back for…read moretwo new front tires I was driving with two Broken lug nuts in each of the front two tires, with different lugs and locks. They rotated my tires last time before and have been the only ones to service my vehicle, since my tires have covers I did not think to dble check the work and have been driving like that since. TOTAL DISREGARD FOR MY SAFETY, MONTHS OF DRIVING LIKE THAT WITHOUT A CLUE!!! Check the work!!!!

Don't even go to Firestone they'll break your bank and make you wait longer. Ask for Alex and he'll…read moreget you right !

If you are a woman, do not go to this shop alone. They will harass you, and do everything they can…read moreto take advantage of you in the process. They will try to force you into buying unnecessary services, gouge the prices on normal services, and then not complete the services you came to them for. Steer clear.