They have no problem taking your order and your money and ordering the wrong part. I ordered seat…read morecovers for Torino, they took three months to get. When I finally got the order, it was wrong. They told me oh well I guess I missed it by one number when I ordered it. All I needed was the backseat to be changed from a formal roof car to a convertible. The backseats are different. They told me that I had to send the whole set back. The problem was the two front bucket seats had already been upholstered. I asked if I could send just the Backseat back since it was the wrong one. They said the only way they could do an exchange was for me to un-upholster my front seats. and send everything back. Absolutely ridiculous. This once was a good company. They've gotten too big and they just don't care anymore.

I called to ask if they had parts in stock which they said they did. I placed my order and included…read morea Rush charge as I wanted to work on the car that weekend. I received less than half my order. They now tell me the remaining items are on back order and I will not receive them for seven or eight months. They supposedly had an alternate part but I would need to cancel my order and order the other part again, and of coarse pay for shipping again. Definitely not the same company I used to be now that Eichlers purchase them. I will be working with Snyders from here on out.

Fantastic customer experience! Counter staff is very helpful and knowledgeable. They took care of…read moreall my questions and made great recommendations when I was buying parts.

I'm very happy with the staff there. I was on the hunt for a new Ariens snowblower since my Cub…read moreCadet 3X was broke...again. They were very friendly and helpful. They had the Ariens Platinum 30" 414cc snowblowers in stock and on sale. When I walked in, they had my machine all prepped ready to go with a sold sign on it. (Pay cash if you can so you don't get charged a small percentage if you put it on your card) They saved me about $300...plus the great customer service made the 30 minute drive from West Seneca worth it. I did try to deal with Schaub Equipment in West Seneca since they are just 5 minutes away from me. I will never again step foot in that place. Their customer service skills are terrible...nothing new though with this place. Miserable and condescending p****s.

My wife called to get a trailer inspected. NICK handled the call. Nick tried to scam her with a…read morepackage servicing for inspection. I was in the background listening. When I said that was illegal to force a 96 dollar service for inspection. To just do the inspection- NICK then said they were booked. It would be 3-4 weeks out. A total lie. These people are dishonest. Be warned!

I met with Ray and he was super cool and professional. He greeted me right away and I told him I…read moreneeded to look at some catalog items before bringing in my bike for service. He was straight up with the items I needed and the cost for parts and labor. No fuss at all. I look forward to bringing in my bike for service and seeing how she comes out.

Ray and the guys have been fantastic with my bike. I found them looking for an inspection, and…read moredidn't want to take it for maintenance at the Harley dealership. They came highly recommended by two close friends. They've got clear communication, don't try to upsell unless you ask for it, and stick to the budget. The customer service and the mechanic service is top notch. If you can get your bike to them, this should be the only shop you consider.

Thankfully made it into the parking lot with a dead battery after getting a jump start. I left the…read morecar running as I went inside, and was happy to see the sign for free battery installation. (I wasn't looking forward to getting home and hunting down the right sockets to do it myself.) The salesperson showed me the available choices on his screen. I picked out one with a three year replacement warranty (since that's how long my previous battery lasted.) despite the fact that it was raining and cold, and the store apparently had a recent rush of customers, the salesperson wheeled the battery and his tools out to my car and perforated the replacement. I was happy he did -- the retaining bolts were a little tricky to deal with, even for a pro like himself. I've always been impressed by the friendliness and helpfulness of the staff in Advance Auto Parts stores.

Three days ago, I entered the Lockport, NY Advance Auto Parts store. I have ... been a very long…read moretime Advance Auto Parts customer. I needed some fuel injection fuel hose. I requested three feet of 1/4" FIFH and three feet of 3/8" FIFH. The two employees one in training, the second heavy set associate. Both handled my order. After a while the trainee returned with the 1/4"fuel injection hose. The 1/4 " fuel hose was clearly labeled fuel injection fuel hose. Then after a while he returned with the 3/8" hose that was labeled armormark 50281. When I asked both workers if it was in fact fuel injection hose? They both looked at the screen and stated yes it is fuel injection hose. Which is (and was a lie.) The upsetting thing is this store is a training store for other Advance Auto stores. If this is the way that Advance Auto employees lie to a customers face. It is very poor customer service. Some people on a fixed income, don't need the aggravation of being lied to. So before I installed this hose, I looked up the part number. It is in fact transmission hose. Which is not compatible with a fuel injection system. Then phoned my wife and asked my wife to return to the Lockport Advance auto store and purchase the proper hose. She did, but she needed to drive twenty five miles round trip. To where I was working on the car on a lift. Today I returned to Lockport New York Advance auto store to exchange the above transmission hose, for the proper fuel injection hose. I asked to speak with the store manager in private. I stated the two employees that assisted me were african american. To this the store manager stated hold it I'm african american. Where are you going with this? First off I'm a paying customer who is complaining of poor service. Secondly I made it clear that both employees stated to my face that they were selling me a fuel injection hose. I didn't state that the one employee went off for some time looking for the 3/8" fuel line. When he returned with two small sections of 3/8" fuel hose he asked if these will do? Or that the two employess were laughing and joking a round. During my entire order. While other Advance Auto employees just stood around. Then the manager turned her head and looked at other fuel line pieces. laying thrown on the floor in the isle and said do you think they sold you the wrong hose on purpose? Then continued to make excuses. Instead of saying: I'm sorry please, let me exchange this hose for the proper hose. Or how can I make this right? Instead I received more excuses. So I said thank you. I will not be shopping at any Advance Auto parts store. I left with out my hose or refund. As I choose not to speak in anger. For I get nothing out of seeing a person cry. I was taught that there is nothing wrong with my money. So I should expect nothing wrong with what I buy. Simple thing to live by. My advice ask to see the part on the screen. Read the box or part number. Look your parts over. Before you drive twenty five miles. Because a wrong hose that is not rated for fuel or high pressure fuel. Can cause a very serious fire. Or worse. Cheer's, God bless.