During my visit, I had an experience that was disappointing and unprofessional. Employee Merlin openly stated that he "get paid to be on his phone, and not do s**t all day" which immediately gave the impression that customer service was not a priority. When I asked for assistance with my car, the same employee spoke to me in a condescending manner and made it seem as though helping me was an inconvenience. I felt talked down to and left feeling like my concerns were not taken seriously. Customer service should reflect professionalism and respect, and unfortunately, this interaction did not meet those expectations. read more

Terrible customer service. Do yourself a favor and go to the one located by the Walmart. It's an extra 5 minutes down the road but you'll be happy you did, trust me. read more

Incredibly kind workers at our auto zone. Had an issue with a previous purchase and the manager corrected the issue with grace and kindness. He definitely didn't have to take care of my issue the way he did. He instructed me to do something kind for somebody else in return. Good people running this store. read more

Had a dead battery. Was able to exchange it because its warranty was still active. Saved hundreds. The staff was polite and friendly.

I've been here a TON and one guy winds up helping me more often than others, and his name is Brandon. Brandon is an older gentleman with a heart of gold, patience and experience to match! Thank you for always being so kind and patient with me Brandon! You're the reason I keep coming back to this location! read more

My boyfriend came in around 6 PM today to exchange windshield wipers since the ones that we thought we're gonna fit didn't fit. We didn't have a receipt so obviously that was a frustrating situation but he let us get store credit and we bought some different ones. However, instead of the situation being calm as it should be, he was extremely disrespectful and gave attitude not only to my boyfriend, but also to another lady because she had been waiting to get something done. Brandon, the night manager was the instigator. I had called to see what the reason for the attitude was for, and he stated "well we could've been busy" that excuse is ridiculous. We should receive the same respectful treatment as a paying customer. I'm extremely irritated that a company that's supposed to be helpful was rude for no reason. No one's forcing you to work there, do better and have some respect Brandon. read more

If I could give zero stars, I would. I went into this AutoZone knowing exactly what I needed. When I arrived, there were no other customers in the store. The employee greeted me, I picked up the item I needed, and went to the register to check out. While I was waiting, a woman entered the store and asked the employee for assistance. I could clearly hear their conversation as I continued to wait patiently at the register. Instead of asking her to wait or letting me check out first--as I was there before her--he helped her find her item and then rang up her purchase, completely ignoring that I had been standing in line first. That's unacceptable customer service. I truly dislike bringing race into things, but I can't ignore what happened. I am Black, and she was a white woman. It felt like my presence and my time didn't matter. I chose not to spend my money there and walked out. I won't be returning and will let my family and friends in Maricopa know to avoid this store. The other employees who came out from the back didn't seem to care either, which tells me this might be the norm here read more

This auto zone on John Wayne parkway has everything you need except good customer service. I've left twice with nothing just to drive further down the street for a "greeting & what can I help you with". If I have to look on my phone for items I need while in the auto zone - then what are the folks with red shirts for? read more

They close at 10 but closed at 9:50. I just needed one thing. Drove out to this autozone for them to close early. Horrible. Management should do something about this. It's Aug 5, 2025 so whoever you have closing is closing early. It's only 9:55pm when I'm submitting this. read more

I just got back from Auto Zone on John Wayne Parkway and have to compliment Eric who was extremely helpful. My battery was not charging properly and had to be replaced which was under warranty and replaced with no questions asked. I had gone earlier in the day and explained my situation and another man sold me shims because he claimed the cable was not on tight enough, he gave me a jump and told me to drive my car for half and hour and let the battery charge he wasn't the most helpful. So I drove the car around and I got home turned the car off and again no start so I had to jump the car again and returned to the store where it was a totally different experience. Returning to Eric he had replaced my battery on our other car and was again pleasant and provided great customer service. He should be commended for his thoroughness on helping people out. read more

Last time I visited this store it was not worth a review, but tonight, thank you Richard B He greeted me as I walked in and was super helpful, friendly and funny. I was in and out in about 15 min, got what I needed and he installed for me. read more

My husband and young son walked early in the morning to get a battery since we only have one vehicle. They had exactly what we needed and the man, Jesus, offered my son and husband a ride home so they wouldn't have to walk. That's really incredible service in my book. Thanks Jesus! Happy Valentines Day! read more

If you live in maricopa then you know that there's not many auto shops here. Me and my father go here regularly for parts but after this visit I don't think we will be heading back. The customer service that we received today was a joke, he didn't have a name tag but the employee helping us seemed bothered that we were there and didn't really answer our concerns; instead hoping we would buy the crap brakes and be on our way and out of the store. Call me a Karen but honestly, if you're going to lie and say that there's no difference between metallic and ceramic brakes then be straightforward instead of saying "one has less brake dust, that's it". What a load of bull, I would recommend going to O'Rileys instead, better service, they keep it real and the people there actually CARE. read more

Much appreciation for the auto services they provide. As I am an older senior single lady, they always treat me with friendly, courteous, helpful customer service. This is unlike some auto places that acknowledge I may be a nuisance with some of my lack of knowledge pertaining to car maintenance. So when facilities such as this AutoZone have good customer service, it is much appreciated by this senior. And I must acknowledge Jeremy (manager) who took the time to change out my dying battery even though it was his time to clock out---I must say this is the second time one of the staff has been so willing to help me with my car problems. Thank you AutoZone! read more

Alberto Knight & Logan B were absolutely phenomenal! Honestly I have no idea what I'm doing with cars but they were super nice about it and guided me to all the things I needed! They even assisted me in changing my battery and that was so so so nice of them (-: if they weren't there I probably would not have been this successful! Thanks so much for the great experience! read more

Bill Cook was Awesome!!! If you need any car parts or help with your car or truck go to AutoZone on John Wayne Parkway! Friendly courteous and very knowledgeable! And they're willing to help without an attitude! I highly recommend them! read more

DO NOT SHOP HERE.. I have lived in Maricopa for 15 years so I know. I have walked out of this place several times just to go to competition for purchases. Customer service here has always been awful. The morning I went I had enough of their incompetence. I had to get a part for my wife's car prior to either one of us starting work, so I'm rushing and iritated. After waiting for my turn, another customer walks in behind me and gets service before me, not the customer's fault. But EMPLOYEES fault! I yell out WTF! Another employee helps me and you know what? THEY WERE OUT OF STOCK!! All I needed was a battery and of their 3 options, they had none. Bad management.. There competition took care of me with a smile, because they could see I was still pissed off from this dump.. read more

I'm here at Autozone in Maricopa 85138 and first no one greeted us the customers. Next Arther who came in from outside I asked him where are the gas caps. Because I was walking around the store looking for them. So again I asked Arther where are the gas caps. Arther was very nasty and rude. He made a face at me and said "what." So I repeated myself again where are the gas caps. Arther replied "in the back" I said I need one. Arther asked for what kind of vehicle I told him. Arther walked away and return with the gas cap and threw it at me while I'm standing at the counter. Its 8 something in the morning and I just got of work from a 12 hour shift and this is the treatment I get from Autozone employees. Gross I wouldn't recommend this place to anyone. Hate that I have to give this Autozone one star review. The customers Service is trash. Shame on you Arther. You should know better. read more

I had a battery issue on my 99 Mazda Miata. I didn't realize my previous mechanic bought the battery from O'Reillys. My car wouldn't hold a charge long enough to get to O'Reillys to swap out battery and they wouldn't come down the street to assist. So Drake, Dlo and Rick took excellent care of my situation. They replaced the battery and checked my alternator. They turned around what could've been a long hectic day. Thx sooo much guys read more

I ordered some sparkplug and shocks on May 4th 2022, and was told to swing by on Saturday May 7th to pick them up. So I went in on Sunday May 8th and inquiry about it. The assistant manager asked my phone number, I give to him and told me he had nothing on the system under that phone number. Then he asked if my name was Jose, to which I answered him by giving him the correct name. Again nothing in the system. He then asked me if I had my receipt, to which I answer him, I left it a home, but I was also told all what I need it was my phone number. By this point, I was tired of how rude he was behaving. I told him I will go home and get the receipt, to what he said it does it matter is not order for you in the system, following this he showed me the screen and clear as water, the first name showing up in the screen was my name with my phone number right beside it. When I told him showed him my name, he told me " it does not matter, nobody order anything for you", in quite rude way, like I was asking for free or something. I went got the receipt and went back to the store and got a full refund. No apologizes no nothing. All what he wanted was the name of the person who took the order. I went to O'Reillys down the street and got all the parts in matter of hours. And cheaper. Thanks O'Reilly. It seems like after 17 years, a bitter old man is making me to take my bussiness elsewhere. Rip autozone read more

The customer service here is amazing. Everytime I come in the employees are extremely helpful. Blake switched out my husbands battery in minutes!! He was knowledgable and polite. :) Nothing but amazing things to say about this place! read more

This is the worst place to get parts, I wish the scale for reviews was plus/minus 5, I would give it a 5 minus Gilbert the manager belittles customers and is very condensending in his replies. He has a lack of respect for people. I ended up paying $5.00 more for the part and waiting until the next day to get it from NAPA. If you have no other options I guess it's ok. read more

good store unless you need help from an associate. if you do need help i'd recommend oreillys, always nice and not rushing you when you need help read more

I came in here a few days ago looking to buy some windshield markers for my trip last weekend. There was a sign on the door that said system is down but the doors were still unlocked so I walked in. I was immediately yelled at by an employee saying that they were closed and I should've known that by the sign and the doors being "locked". I will never come here again, and personally wouldn't recommend coming here for anything. Thank you for ruining my good spirits:/ read more

I was in dying need of windshield wipers. I went inside this location and was greeted by a nice gentlemen, his name was Jeremy. He assisted with locating the wipers I needed and not only that, he offered his assistance to install them as well. I was so grateful. Thanks, Jeremy. That store should be happy they have you as Store Manager! read more

Another horrible customer service experience. Went by at noon, rep ordered a key FOB for my 2004 RAV4 said it would be there by 6pm. Went in at 6, no FOB, no record of order, no apologies, nothing. Which is exactly how much business they will ever receive from me or anyone I talk to about them. Just plain SORRY!! read more

The employees who work here are neither helpful or friendly. I interacted with two guys and I'm not sure which one had the greater personality defecit. Now that I think about it, the vacuum hose connectors I bought will be returned unopened just because it's my prerogative as a customer. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Maricopa, Arizona

Who gives this place 4 stars? They must love bad service, being lied to, and a bunch of employees that have no REAL knowledge on car parts. AutoZone as a whole is horrible they keep only the most expensive parts in stock. This particular store in Maricopa is horribly managed by DAVID who is rude and sarcastic allowing employees to fight in front of everyone. They also don't take responsibility for anything. go anywhere else but here. read more

DO NOT USE EVER!! Recently I went to Autozone and purchased an alternator for my vehicle. Two days (literally two days) after purchase and install, my "new" alternator's pulley arm breaks off and leaves me stranded on the side of the interstate during rush hour. After having my car towed home, which cost me $120 I decided to survey the damage under the hood. I took the alternator out of the car along with the warped belt which was now useless and decided to return to Autozone to explain what had happened and to get another "new" alternator and ask them to replace the now ruined belt as well. This is where the real nightmare began. Gilbert, the manager on duty at the time looked at me disgustedly as I approached the counter with the faulty alternator. Upon my explaining to him what had happened and asking him to replace the belt as well as the alternator, Gilbert informed me that the flawed part breaking was MY FAULT somehow and rudely told me that he would not replace the belt or even offer an apology! I was told to come back that afternoon to pick up the part as it would arrive on the next truck from town. Later that afternoon I returned to once again have the pleasure (sarcasm) of interacting with Gilbert. He informed me that the part was in and went into the back to retrieve it. After his return he took the part out of the box and presented it to me. As I looked it over I noticed that this new alternator was different...it suspiciously didn't come with the pulley arm. While trying to explain this to Gilbert he referred to me as "impatient" and told me to "settle down". After expressing my displeasure with the entire operation I took my part and left. I WILL NEVER RETURN TO AUTOZONE EVER! $140 - Alternator $120 - Tow $80 - Missed work hours $65 - Labor TOTAL COST: $405 for what should have run $140! In conclusion: I was personally insulted, offended and cheated by Autozone. read more

If I could give zero stars I would. I walk into the store and an older man behind the counter scoffs and rolls his eyes at me and walks to the back. I stand at the counter for 10 minutes knowing he saw me thinking he would be back, but nope! He ignores me and starts bitching about how hard he has to work to another customer. No I will never give this place my money. I didn't even get service to judge.... read more

Very upset with the environment of this place. I was forced to go into the maricopa location today after calling in several times and being placed on hold by both Oscar and Amber. I was on hold for anywhere from 5-15 minutes on all occasions. I then went into the location and it was to my surprise that I saw employees doing nothing but standing around chit chatting. I'm not sure if it matters at all, but I'm sure the shirt color means some sort of ranking, and I think it's important to take note that 3 grey shirts were behind the counter talking upon me walking in. Nobody greeted me nor did anyone assist me which led to me walking out as a very frustrated customer. I will not be returning to this Autozone for any future assistance. read more

Store # 3381 Want to give a Big Thank You to Arthur who is the Parts Sales Manager. He makes sure you are very satisfied with your purchases. I always feel Arthur treats me with respect & quality. I always enjoy the friendly atmosphere from other employees too. Arthur is a wonderful asset to this store. Please acknowledge his professionalism!!! Thanks again Diane Gabbert & Lightfoot Mechanical. This store will always get our business !! read more

Purchased a pair Wind shield wiper's last week that did not work with my truck took them back today a very helpful and knowledgeable young man exchange them for the right ones and then help me install them on my truck I was very grateful will continue to shop at AutoZone great job read more

Service was great, A/C went out 2 hours out on our drive and this was the first autozone. Manager was quick to find what we needed and was very helpful! read more

This is the worst AutoZone I have ever been to, you're right other reviewers. You can't get anyone to help you let alone acknowledge you. They either need to be retrained in customer service or please leave this type of work because there is so many options now to get parts or accessories. Out of the four times I went there, three of the bad experiences were from 'The Manager' himself, followed by his employees. This is absolutely my very last desperate option if I need to buy parts! I will happily drive extra miles anywhere to avoid this place! This place has pissed me off so much this is my first Yelp ever! That's how bad it is. It's a shame because this manager and employees with their no care, bad additude and lack of customer service are ruining this place and Autozone's reputation. Wish I could give less than 1 star. read more

Complaint posted to AutoZones site. How can an AutoZone employee argue with a customer about the parts the customer is requesting? I went in there requesting a belt for my car and he argued with me about what kind of car I had, and I only have 1 belt. I even showed him a picture of my engine with 2 belts. He kept stating the computer said I only have 1 belt, I said the computer was wrong, he said "OK" closed all the windows on the computer and I grabbed my parts and walked out. I can tell you quite frankly that I have always received less than exemplary service at this store and THAT is why I prefer O'reilly's or Napa. I do not think I will ever feel a need to go back to that store again. read more

If you're shopping accessories for your vehicle, and you just crave a horrible experience, then this is the Autozone for you. They absolutely don't acknowledge you at the register when you're ready to check out and you must get their attention somehow to stop them from playing on their mobile phone. When you even dare to wish them a happy day please do not expect them to speak back to you because they don't know how to properly do that. Kids these days just don't know anything about respect. My first time to this store WILL be my last. read more

Terrible customer service. Employee immediately combative and ready to say no and not help. Refused to print out codes then I spoke to the manager who wanted to excuse his employee. Thank goodness for choices. Not likely to visit AutoZone again. Taking my $'S to O'Reilly's!!!!! read more

I recently moved to Maricopa from SLC, Utah and had a car emergency. Auto Zone employees were amazing and extremely helpful as they worked to solve my unusual battery/alternator problems. I had received bad service from a mechanic the day before and was having my doubts about Maricopa, but Auto Zone was honest and kind and completely fixed me up. I've since told others about my great experience here. Thanks, Guys! read more

Went in this morning, there were no customers, there was one guy stocking the shelves, the other guy at the counter was help a person on the phone, so I stood there and waited, no biggie... Well, while waiting a guy comes in and picks up some antifreeze and goes to the register, the guy stocking shelves jogs up to the register and checks him out, ok, I kind of felt a little slighted but I'm not is a huge rush but do want to get served, while waiting for the guy on the phone he finally gangs up, so I'm ready to get my parts, spend some money, what happens next was the straw that broke the camels back, after he hung up the phone, the phone rings again, I think, well he is going to put the customer on hold and take care of me cause I'm next, NOPE..... He just looked at me and asked the next guy on the phone, "How can I help you?" This is just as bad as being cut in line, so I just walked out, no one says a word to me... Bad Bad service, no one cares.... So I went to O'REILLY down the street, They were more than happy to help, in fact they had 2 customers at the counter and the guy didn't let me stand in line for more than a minute, he called the guy from the back to help me out, KUDOS to O'REILLY . I happily spent over $300.00 your loss Autozone, I will never step foot in your store again, and spreading the word. read more