The worst ever!!!!! Kevin is the worst manager. He is rude and of no help to anyone! The other…read moreemployees there are just about as bad. Horrible customer service!

Place sucks, they are always under staffed and you have to wait 30 mins just to tell you they don't…read morehave something. You guys suck

My mother went in initially for an emissions test, and she left happier than I could imagine…read more The team did a complimentary inspection during which we found out her power steering pump failed, and she was in desperate need of new tires. They worked amazingly well with her budget, and her vehicle sounds like it is new. She grins ear to ear for her 'new car', and honestly, I'm right there with her. I always worry that when she does car work alone, she would get 'strung along.' It didn't happen for her. She was treated with respect, we were shown videos and photo evidence of all issues, and the team was so friendly. I'm thankful to have a place close to home that I can trust for with my mother.

The staff was friendly enough, buy I was not happy to be told that they could not do the service…read morethat THEIR system let me make an appointment for. So they wasted my time. They need to get a better online scheduling system, or have a human review all scheduled appointments for potential issues. This was a total fail.

Absolutely horrible!!! I bought a new head for my Audi and they actually butchered it. They had it…read morefor over 3 months. Picked it up twice just to bring it back cause it was leaking massive oil! Kept telling me it was the rear main seal. Then told me I'm better off buying a used engine. Pete ( the owner) even had it towed to an Audi dealership who told me they wouldn't touch it without an attorney. Months later I finally found someone to look at it as others refused. Pictures below. To top it off I took it to small claims and won a judgment which he is refusing to pay. So went and received a financial institution execution. Called the marshal and she told me she cringes everytime she hears his name cause he owes so many people money! He is a scamer! He told me when I originally paid for the labor that if I paid cash I wouldn't have to pay sales tax.. then took my credit card and told me he had to go to his other business (pistol petes) which I thought was odd. But now it all makes since!!! Never go there!!

when I got to the service Station I didn't have at All it Only Took all of 5 minutes just like they…read moreSay I had a very great experience knowing that my car was in top top Shape... the service Center Employees were on a very professional basis showed me the oil before they put it into my engine . 5 stars wouldn't go anywhere else very friend great experience..

I took one of my mid 80s General Motors vehicles there for an oil change they told me they only had…read moresynthetic oil, my car takes regular motor oil so I didn't get an oil change, they never suggested I go to the O'reilly's auto parts place that is almost across the street As an alternative to get some oil or that they would. I would never use OR suggest this business again which is a brand new business here on West Main Street in Norwich CT