To start.... this is more about attitude towards the unhoused than AutoZone as a whole. The young man that originally helped me was great. I have no issues with him he was very polite and tried to be helpful. I have two gift cards that are each under $15. I have no car so they are of no use to me in the store. I requested to redeem the balancea for cash. I understand that the policy for AutoZone is that they do not redeem for cash. However, being that this is California, Effective April 1, 2026, California Civil Code Section 1749.5(b)(2) requires retailers to redeem gift cards with a remaining balance of less than $15 for cash upon request. Previously set at $10, this law applies to electronic and physical gift cards, excluding specific promotional or prepaid cards. The 2nd young man at the counter advised me that they don't do that. When I pointed out that CA law says they have to he stated that "well that's CA law... We go by AutoZone law". I asked if he would look it up on his phone as my phone was dead so I couldn't. He refused. I asked for the manager and he stated he was the manager. I asked for both of their names. The "manager" stated he didn't have a name. So I asked for his direct supervisor. I was told to call the number on the window. And again said he didn't have a name. I get it that maybe they are unaware of the requirement. But to refuse to offer to look into it.... Dismissing me as though he's answered and that is final.... The manager with no name made it very clear in his tone throughout the whole conversation that he has certain opinions about the unhoused. I am not JUST an unhoused person. I am a consumer who had 2 gift cards that I have no use for and would like to exercise my right to redeem said gift cards for the less than $30 so that I may put that towards something that would be useful for me. My housing situation should have no connection as to whether or not the manager with no name will be willing to do what a manager is expected to..... Simply look it up. Or reach out to the store manager for direction. Also... If the manager with no name had bothered to read the gift card I had just been issued.... read more

AutoZone Auto Parts - The back of the AutoZone gift card - Auto Parts & Supplies Near Me - Orange, California

We came here to test our battery tonight and our car literally completely stopped functioning when we got here. While waiting an hour for a tow truck, an employee named Glen helped us to figure out the problem and potential causes. He went above and beyond what any employee would typically do to help. Glen treated us like family without aiming to get anything in return. His impressive knowledge, along with his incredible kindness were very moving and reminded us what true customer service and care should look like. This AutoZone has found an exceptional employee and we could not be more grateful for the service we received tonight. Thank you Glen! read more

AutoZone Auto Parts - The store - Auto Parts & Supplies Near Me - Orange, California

Open on time as advertised. I came at 7:40 am and it closed even said it open at 7:30am.

Grateful for Jasmine. She changed my wipers in the heavy rain with a smile on her face. She was so happy she got a ride to work (she does not have a car). So impressed with her joy at work despite the challenges. @autozonecorporate she is someone to promote! (Or give her a big gift for Christmas ) Don't you hate it when companies don't retain their good employees? I'm sure autozone is better than other corporations..... read more

Needed some parts that were only in stock at the Autozone across town, bought them there but ended up returning one because only one was bad on my car. Tried to return it at the Autozone closest to my house and the manager said no. Not because it was from a different store, but because it looked used, according to him. Nevermind that it hadnt even been out of the box. Took it back to the Autozone across town and returned it no problem. Lame. read more

Do not come here. Staff is incompetent and argumentative! Story: I tried to buy a battery here for my minivan while visiting from out of town. I called in advance to check if they had any batteries compatible with my car and they confirmed they had 2. I told them I would go with the more expensive option, and I am in a hurry, I will be there in 5 minutes to purchase so please get it ready for me, I am on my way. When I arrived, same guy is standing there and had not gotten it ready. He wants to check my battery. I just had my battery checked and it is coming out as "good," yet all the alerts are popping up on my dashboard; based on expert opinions and online research it is likely the battery. I know the battery is going to read out as fine and I would like to just buy it, so ask him to skip this step. He insists on popping hood to "check the size of the battery"; (I knew this was baloney but I am trying to be nice); he proceeds to hook up his tester. As expected, it comes out as "good" (I am not surprised; I had this done 5 minutes ago at the gas station). I am trying to drive back to AZ and have an event that I am running later for due to my car issues and I do not have time to wait at an auto-shop troubleshooting....so, I explain my situation, and btw I have 2 kids in the car. I tell him I still want to just buy the battery, please let me buy the battery and put it in the car, so I can be on my way. He adamantly refuses and won't tell me why, says he can call an autozone down the street to see if he will do it. I ask, "are you really telling me I cannot buy the battery? I don't understand why." He says it is a liability because "he" thinks it is not a battery issue, it could be the transmission. I am still confused, keep asking him, "and why can't I buy the battery"? He replies after a long time and much back and forth, that it is a liability because I might return the battery! I am getting really pissed because he is wasting my time. (I am a single mom with 2 kids in car and say, I will put it in myself!!!) He contemplates that for awhile and finally says well I can sell it to you. I said, forget it, and go to O-Reilly (across the street) where I am able to buy the battery and have it installed, no questions asked (and I tipped the guy). There is a very large training gap or some strange policies here. DO NOT COME HERE!!! P.S. The battery fixed the issue and car ran great the whole way home. read more

This was my first time stepping into any auto parts store. I'm not sure how this store compares to other AutoZones, but if it's anything like this location, it's amazing! The staff here went above and beyond to help with what I needed. I'm sure they carry all the auto parts you need, but it's the staff here that make this store five stars. I'll be coming back for my car parts needs! read more

I came in for a new lightbulb for my headlight that went out. Tucker is the best! He noticed me confused and asked if I needed help. He helped me buy a new set of headlights for my 2006 Toyota Matrix and even helped me change out my old one too when I asked for help as I am not familiar with car parts! Amazing and friendly service! This place rocks! Thanks again to Tucker!!! read more

AutoZone Auto Parts - THANKS AGAIN TO TUCKER! (Snuck a pic of him in the background with the hat right there...) - Auto Parts & Supplies Near Me - Orange, California

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Never experienced this before at any Autozone! I bought an expensive leather wheel cover which said it would fit my size steering wheel. I used phone number to buy it. It was too big. Alex I could only return a "warranty" item without receipt. He wasn't very nice about how he told me.I've always told them my phone and was able to return it. Now what do I do with a too big steering wheel cover? read more

AutoZone Auto Parts - Steering wheel cover - Auto Parts & Supplies Near Me - Orange, California

I've been coming to this same Autozone since I first moved to Orange County and I can confidently say this place always provides the best customer service. consistently. I've also had the blessing to meet some of the regular employees that work here and they all provide great information about cars in a simple way. I am leaving this specific review for Katlyn and Angelina because they both went out their way to give me a list of issues and instructions on what was wrong with my car and what I specifically needed for the fix. Thank you again for such a great experience and help I will definitely be coming again!! And as a side note I would definitely recommend coming here and asking to speak to one of them for the absolute best customer service you'll ever receive. read more

AutoZone Auto Parts - Employee - Auto Parts & Supplies Near Me - Orange, California

Went to get a battery. The girl up front was extremely sarcastic. I was in a hurry kept telling me we don't have that battery. Asked if I wanted the two year or 3 year warranty asked the price difference then she again goes we don't have the two year. I'm like just give me the batter you have. She thinks a big joke. Then I just said nevermind and walked out then she calls out as I'm walking out another remark. Avoid the place better service other stores. read more

I needed some car parts and I found myself reflecting, deflecting, impacting, wrenching, and radiating frustration not knowing where to go. Should I get into my zone and figure this one out? Should I zone out and pretend like I don't need auto parts? Should i? Let's see i don't know, get in the zone?!?! If only I could!?! Yes!! That's right. Autozone!! I got into the zone! Autozone; was the place I needed to visit. I walked in. Staff was super nice and prices were great. So i walked out with the parts I needed and voila. Car is fixed and one less thing to worry about. Feeling like Kanye. Don't let me get in my zone! The stars in the building. I know I'm about to kill it. How you know? I got that feeling you are now watching the throne. Don't let me get into my zone, Autozone read more

Easy one stop shop For your car needs. They're helpful And knowledgeable, most items are in stock or can be ordered quickly. Prices are a bit high, but will do if you're looking for something specific I need it immediately. Plenty of easy parking and not too busy. read more

Ask for Audelia if you want to learn how to take care of your car's exterior. She was quick and helpful. Glad to know there's an auto supply store empowering women too read more

I went into AutoZone in need of a tool to fix my tail lights. I showed a picture to a young kid behind the counter and said "I need a tool that will open this". "Jacob" with a big smile on his face said" sure, It's right here, do you have the car here? I did and he proceeded to basically do it for me. Honestly an all around 5star experience. Thank you Jacob for your great service. You would make any mother proud! read more

I had the pleasure of meeting Romero here at auto zone. He came out to my car and checked my battery. Showed me what the problem was and was so kind and professional. I will visit this store the next time I have any car needs. read more

I went to the AutoZone on Chapman, in Orange. Geo there gave me excellent service, very grateful for his advice.

Came here for a lil filter tool. Last owner on my bike over tightened it. First trip, i accidentally got the wrong tool for the job. Second trip, i told them what happened. They refunded the first tool, and one of the employees ( i think associate parts manager) gave me good advice and i was able to get the correct tool and fix the oil filter! I forget their name but they were a big help. read more

We planned a family trip to Big Bear for a couple nights and needed snow chains for our tires. If it weren't for Audelia right now I'd be giving AutoZone 2 stars because if you go on their website you can type in your car model or VIN and it will give you a list of whatever you're looking for that fits your car. Well originally I had done that, ordered the chains and the night before our trip I figured I should make sure I know how to put them on. Well I did but they were literally half the size it needed to be. First thing in the morning I went to the store and Audelia helped me through everything. Because of a shortage of chains she had to send me to a couple other stores to piece together everything I needed. She went out of her way and made sure we had everything and really saved our family trip so thank you Audelia. The five stars is for you. read more

This AutoZone and its employees don't want to make business much less keep customers busy. AVOID this location, especially if Ramiro is the one giving you service. I had a check engine light on and have always gone to various AutoZone's to have them scan for issues/codes, but Ramiro would not scan my car. According to AutoZone's website, Ramiro should have assisted me... "AutoZone can diagnose Check Engine Light codes, yes. If your engine light turned on and you are wondering why, head down to your local AutoZone where one of our store associates can help diagnose the issue through our free Fix Finder service. As stated before, if you need help from a professional to further diagnose an issue, check out our list of preferred shops in your area. Regardless of whether the light is glowing or flashing, you can find out what's causing the issue by bringing it in for a Fix Finder reading." https://www.autozone.com/diy/maintenance/top-five-reasons-check-engine-light read more

I hope Corporate view this and have a talk with Manager Audelia S. I have NOT ever encountered a manager that feels it's OK for her to argue and make assumptions of something "SHE feels does not make sense " especially when she was NOT there during my dealing and help from Alex. Who is nice and have good customer service skills. Audelia can learn a thing or two from Alex. It's so inappropriate for a manager to go back and forth with a customer at store front to get the upper hand on something SHE clearly does not UNDERSTAND. I had to shut her down and requested a refund immediately to stop the continued unprofessionalism. I waited to approach Caroll Cashier/worker to get the manager's and her name. That's when I found out her name is Audelia and she's the manager. I was dumb founded and can't believe she's the manager! Audelia had the nerve to tell Caroll to help another customer first before speaking to me. I'm also a customer and was there first. Again another power trip she was having. How rude !! Auto Zone, you can do better. It does not matter how long someone has been with the company if they don't have proper skills to manage and provide customer service !!! read more

Good selection, good sales, friendly staff. They always take my nasty used oil without any complaints. I like these guys better than the O place on Chapman. read more

I don't even know where to begin. Thank you to Alex and Caitlin for helping me so much today! I had gone to Valvoline down the street who told me my brand new battery needed to be replaced immediately. I took it to firestone down the street, where they had replaced my battery and said it was good. I was told to go to Autozone for a third opinion. When I came here, these employees were amazing. Not only did they look at my car, but they immediately recognized that my battery terminal hadn't been replaced and was corroding the brand new battery already. I went back to Firestone, and they told me it wasn't that bad to need to be replaced. however they said they didn't have the positive part and told me to go back to autozone to buy it for them to install and replace. when I went back to autozone, I was told the parts are interchangeable and I was being scammed. not only did they know more and were more helpful than both Firestone and Valvoline, but they helped me replace my battery terminal. such knowledgeable and wonderful employees! I am forever grateful for y'all. I hate that these other companies continue to keep scamming their customers, but now I know I can trust Autozone. read more

Great help and super friendly staff there. Braiden was able to assist me in replacing a battery for my BMW 335i and provide me with multiple options and explain the pros and cons of each one. read more

My car key battery was running out so I came here just to get another one. I asked them to change it for me and the employees here are so helpful and changed it for me in a couple minutes. read more

Rain is on the way and I needed windshield wipers for my VW Passat. I went in at about 10:00am and a nice lady I think is a manager helps me. She said the wipers had to be ordered and she would call when they came in. I got a call a bit after 2:00pm and went over there. She came outside to make sure they would fit. They would but it was a bit tricky. She actually installed them for me. I hope this company appreciates her. Thank you very much for your help and you have a loyal customer from now on! Kim read more

I wish the workers at this store to pay attention. I ordered a car wax online in the morning to be pick up at this store and they gave me the wrong one. They had time to double check everything before to be pick up. i would go back but what's happening in the world it's scary being out. I guess its my fault too for not checking but they get paid to do their job right. When you have time to prepare the orders. read more

I walked in with a buddy of mine. Two employees see us and don't say anything. When I asked where the tire repair can was, one guy said aisle 3...it was aisle 4. That idiot went to the back and disappeared. Then I'm ready to pay and the white guy looks at us and keeps working in the back. After a while he finally rings us up. Idiots here. read more

This is for Jose B the 'manager'. You should be fired for your lack of customer service skills and for being straight up rude to a young woman. I just so happened to work at Big O Tires for a couple years, long enough to know a load of crap . I will NEVER EVER EVER come back to this location ever again. If you need oil, or anything for your car, GO SOMEWHERE ELSE. I called corporate the second I got into my car, and I can't wait to get a call back. Jose, if you're reading this, I hope you learn some manners. YOU ARE RUDE. read more

I have found the team at this location to be honest, hard-working and dedicated to helping their customers. I had an emergency brake job scheduled and they moved some mountains to make sure I had my parts in time. There was a little hiccup, but they handled that professionally... owned and took care of it completely. A nice commitment to customer satisfaction that you don't see everywhere. THANKS! read more

Just came out this place few minutes ago. I went to buy some oil and as usual I like to double check what kind but somehow the old lady working their had a bad attitude , I know I can check my oil cap but your job is to help so if I ask nicely can u please assist nicely , made me feel awkward like she didn't wanna help. Please better customer service if ur gonna have old ppl working make sure their menopause hasn't started yet ! read more

My Fiat needed to have the battery replaced which I purchased at Auto Zone. After replacing and bringing back the core, Anthony assisted me as the contacts seemed loose. He checked them out and then I was on my way. Anthony is asset to the store and I appreciate his GREAT service. Thanks! read more

Great customer service from Anthony and Ryan. My engine light turned on during my long work commute yesterday evening and had to exit due to car shaking. Since all mechanics were closed by that time, auto zone was my best bet. Ryan checked the issue and explained the possible problem. I purchased the part hoping that was all I needed and Anthony went above and beyond to help me out with the problem. I am so grateful for his help!!! He really saved the day!!! I made it home without needing to tow away my car. Thank you Anthony!!!! :) read more

I needed some help with a couple of coil packs, Anthony was a huge help, business was slow, so he even helped me instal them! What a great experience! read more

Manny saved the day. What fantastic customer service. I had called with a particular predicament (break lights wouldn't turn off), and knew I needed a small part to fix it. He informed me they didn't currently have it in store, (could have it in the morning), but suggested I bring my car in to see what he could do. After sharing with him the rather stressful and unfortunate day I had, he seemed determined to make something work for me, so I could get home without a ticket or a dead battery the following day. After checking it out and making a makeshift/temporary replacement piece I needed, he told me it was free of charge. He took time out of his shift to help me and fix my car, and didn't charge me, because it was only a temporary until I could get it to the shop the next day. What a selfless and generous person! It's customer service like that, that will keep me coming back. He was informative and educated me on the problem, helpful, humble and above all, kind. Manny, you saved my day from continuing to be terrible, and allowed me the peace of mind of getting home safely and without a potential ticket or dead battery issue the following day. Thank you, thank you, thank you! -K read more

Great customer service. I had to return a battery, and needed to borrow a little cart to get it. They saw that I had a baby in my arms and immediately, someone came up the front asked which was my car and where was the battery and just went out by himself to get the battery. It was a really easy experience to just swap out the old battery with a new one- they asked for the receipt, gave me $15 and I was on my way. I'm not sure why all of the other reviews talk about bad customer service. Maybe AutoZone read the reviews and got it together? read more

I've had good service here honestly but today 2/8/18 a young man helped me to charge up my dead battery. They do it for free and if within warranty will replace it. He mentioned if it doesn't work they'll replace it as I knew, and then mentioned two hours to fully charge. I never received a call and I went in 4 hours later and they said the battery was good but hardly charged and to come back in an hour. I said that was unlikely and that it's faulty if it hadn't charged by now. He then said oh it's at 80% and I didn't have time so I proceeded to take it. I arrived home and installed it only for the car to have no signs of life. I believe they never charged it and didn't have to decency to inform me. read more

I went for an exchange and to return something I bought tried to get my money back but they made really complicated with their experience in sales really not mad just surprised at the their process and type refund read more

They have good products, but bad customer service, the people who work here (most of them, not all of them) have no clue about what they are selling, so if you're not car savvy you should go somewhere else. read more

I always come to this AutoZone because it's very close to my house but I have never gotten amazing customer service. This time around I went because my car needed a new battery and I was helped out by Ramiro he saved the day. His customer service skills are amazing he was able to help me install the battery and he pointed me in the right direction he was very friendly throughout the entire process I definitely think he deserves a raise he is amazing and I will definitely be returning. read more