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    AutoZone Auto Parts

    4.1 (51 reviews)
    Closed 8:00 am - 9:00 pm
    Updated 1 month ago

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    Broken light switch due to bad training

    Changing a brake light became a nightmare. Due to the bad or non training to the staff, I purchased the wrong light bulb and my light switch cracked. The manager on duty didn't want to help me nor even talk to me (maybe the way that I was dressed) worst customer service, very unprofessional,. One less customer for AutoZone in Orange, CA.

    Front door note of Autozone-addressing to wear a mask
    Sue M.

    This auto part store has always been my favorite to shop at....HOWEVER....in the last 2 days I have shopped here both of these employees were NOT covering their nose with their mask. This is VERY disappointing ---We are a community that is suppose to care about each other and to work through this pandemic. I plan to contact management to let them know. I hope this will encourage the employees to wear their mask properly like the rest of us need to.

    bad battery
    Tiffani M.

    my car wouldn't start and I had to get it towed to FORD. before spending $180 to run a diagnostic, we went to AUTOZONE to swap out the battery! GLADYS went over and above to help us get a replacement battery!! THANKS AGAIN, GLADYS!! 10/10 would recommend!!

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    4 months ago

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    1 month ago

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    9 months ago

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    7 months ago

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    1 year ago

    Excellent service, both incredibly kind and helpful. Shout out to Eric, who went the extra mile.

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Erick was a HUGE help and he was extremely knowledgeable and kind as well. He helped me promptly even though they were pretty busy

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    6 years ago

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    3 years ago

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    4 years ago

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    3 years ago

    Had a question about my car and John was very helpful !! Helped me have a great shopping experience

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    7 years ago

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    5 years ago

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    5 years ago

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    8 years ago

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    7 years ago

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    8 years ago

    The manager replaced my burned out tail light in no time at all. So grateful. Appreciate the service very much.

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    Page 1 of 2

    Ask the Community - AutoZone Auto Parts

    Review Highlights - AutoZone Auto Parts

    Eric escorted me to the product, advised me on the differences AND went to my car and filled the tank fire me.

    Mentioned in 5 reviews

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    Pep Boys

    Pep Boys

    3.3
    (302 reviews)

    Took my car in for inspection after driving over something on the freeway with no appointment on a…read moreSaturday afternoon. Store Manager Daniel and employee Diego were very kind and helpful! They got me in and out of there under an hour and now I have peace of mind for the long drive home! Highly recommend this location for reasonably priced repairs.

    I took my car to Pep Boys for an alignment adjustment because my car was pulling to the left. I…read moretalked to Diego in the morning and he seemed professional. After the alignment, I test drove the car and the car was pulling so far to the right that it was possibly unable to operate and a danger to the road. I needed to have my steering wheel at the 11 o'clock degree in order to drive straight. The alignment was worse after the job was completed. I met Diego again and expressed my concern. Diego then claimed that it was my tire wear and that I will need to purchase new tires, which was incorrect and a scam. He tried to sell me new tires. I took it to Toyota, my dealership, and talked with the advisor. The advisor and I called Pep Boys on the phone to discuss that it had nothing to do with my tire wear, but rather an alignment issue. Diego, my advisor, and I talked back and forth over the phone and I requested to speak to someone higher in charge. Diego stated that there is no available manager. During the conversation over the phone, Diego proceeded to hang up on me, which was unprofessional. I proceeded to take the vehicle to Firestone to measure my alignment after Pep Boys. The top diagram in the photo is my measurement after Pep Boys, where Diego claimed that the alignment is straight. After Firestone, my car was driving fine, which showed that it had nothing to do with my tires nor my tire wear. Also, over the phone, Diego called me by my first name. I work in the customer service field as well, and would never refer to a customer by their first name. I will not be returning to this business and would like to warn customers about possible alignment scams.

    AutoZone Auto Parts - autopartssupplies - Updated June 2026

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