Subject: Deep Disappointment After 29 Years of Loyalty I'm writing to express my complete frustration with my recent experience at your location after nearly 29 years of consistent service--first with Goodyear, now Firestone. Until now, I trusted your team fully. When my Subaru reached 25,000 miles, I specifically asked your manager whether your team could provide the same level of service as a dealer, including identifying issues like system alerts and recalls. I was assured--emphatically--that you could. That assurance proved untrue. I brought my vehicle in for a routine oil change and asked that someone look at the Subaru EyeSight system warning, which directed me to consult the manual for a reset. The service technician was disengaged from the start. When I followed up later, I was told the car was done and was given a tire recommendation--nothing about the issue I had asked about. Only after I pressed again did he respond, first saying they "cleaned the windshield," then admitting they had not checked the manual at all. When I tried to clarify, his tone became condescending and dismissive. Ultimately, I was told there was no master technician available and they couldn't help me--delivered with attitude and no ownership. When I arrived, there was no acknowledgment of the poor experience, no apology, and no effort to make it right. After nearly three decades and likely over $40,000 spent at this location, this level of service is unacceptable. What concerns me most is not just the missed diagnosis--but the lack of professionalism, accountability, and basic customer respect. I expect this to be taken seriously. At a minimum, I would like a response from management on how this occurred and what will be done to ensure it does not happen again. read more

I started to bring my car and my clients cars to Firestone simply for the reason that they're work is "guaranteed" (supposedly) I did appreciate that they would get the job done quickly I did 95% of whatever recommendations they had for my car As my goal is to keep my car in tip top shape and running for a long time. I took my car to get work done at their recommendation and less than a month later my engine is frozen They were the ones to open up my engine in the first place to do whatever it is they did. After that they quoted my 10,000 for a new engine. I trusted them way too much at this point. They took no responsibility at all. Stay away from Firestone Believe me and them when they tell you that they are crooks. read more

FIRESTONE IS THE BEST! I took my jeep in because it wouldn't start. Of course, Ivan, Alfredo, Austin were absolutely professional and super polite. I was completely surprised when I got my Jeep back . The issues of it not starting was fixed. But, for the past 6 months my A/C and Climate Control buttons have been flashing non-stop. I took it to the dealership to get it fixed and they said it couldn't be done. Low and behold! Those buttons are flashing anymore....without hesitation THE CREW @ Firestone did their job with Excellence and accuracy. A BIG " THANK YOU" for always making me feel like a valued customer. And, safe for making the right choice! read more

Took my vehicle in for some suspension work and Ivan and his crew never disappoint always great service and great work from the start of the job to the finish. Definitely will recommend to family and friends read more

A++ highly recommend. Always willing to go in above and beyond great customer service

TLDR they bait and switch on quotes I broke a single lug stud on my wheel assembly trying to swap one of my fully deflated tires to a spare. I dropped off my car with Austin at ~3PM on Monday 3/10 who quoted me $90 to $100 to repair one broken lug stud for about ~2 hours of work. He said that if they needed to fix more studs that it could be more expensive. The next morning on Tuesday 3/11, I received a call from Alex saying that they would fix the one stud for $350. When I told him that Austin told me it was $90, he told me he had to check with Austin who wasn't working that day. Alex called me back and confirmed that while Austin quoted me $90, he made a mistake and they would not provide the service for the agreed upon fee. While I fully understand that quotes can change based on differences in estimated work, the problem and the amount of work didn't change talking to two different people and wasted my time. read more

Back to my trustworthy car repair spot on Chapman to have my tires looked at and again was met by superior service. This time a gentlemen named Miguel and and George immediately diagnosed my issue and was able to get my car into service within 10 minutes of arrival. These guys at Firestone are best in class and I have earned my business for life as long as people like Miguel , George , Sebastian and Ivan work there. We highly recommend this location as it is second to none and provides a best in class vibe across the board. read more

Firestone Complete Auto Care - The screw ! - Oil Change Stations Near Me - Orange, California

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I had a flat out of the blue. Of course it was on a day that I really needed the car. I dropped it off without an appointment. They got the tire fixed in time for me to get to my doctor's appointment. The price seemed high a first but considering that I had two nails and that they tested and rebalanced the wheel, it was reasonable. They do a lot more professional job than the local gas station. I will use them again. read more

My break was making a squeaking sound when my car approaching a stop sign or a red light. I took it to Firestone complete auto care and had new break rotors and pads installed. They did a great job with my car and Ivan was so nice and helpful. He showed me my old rotors and pads with defects and that's why they made the squeaky sound. They were able to get my car done in a few hours and I picked it up the same day. Their price was very reasonable, a lot less expensive than a toyota dealership would charge me, and I had a great experience with them. I would definitely recommend Firestone complete auto care on Chapman Ave. Thank you Ivan for taking good care of me and my car. read more

They are always the best. I have been coming to this location since 2020. The booking always easy online or by the phone, they are very responsive. The work quality is very high. Service is top notch. Most importantly, they are honest and trustworthy. read more

As someone who knows very little about cars (only to go to the mechanic when a light turns on lol), Ivan was so incredibly helpful at explaining what was up with my car. He gave me a detailed explanation and was super knowledgeable. I will certainly be coming back!! read more

Very disappointed. I set an appointment for 11am, checked in, told there was only 1 car ahead, that we can wait inside, and it shouldn't be too long. It is now 1:08 pm and they're barley finishing. This appointment was to fix the headlights which wouldn't have taken too long. The reason to setting an appointment is to be attended and serviced at the time scheduled, I understand sometimes there might be cars ahead. But over 2 hours to get service with an appointment is unacceptable. To top it off the service was finished within 15 mins so we don't understand how this could've happened or why they couldn't stick to our appointment time. Finally leaving now at 1:26pm. read more

Really great customer service and an honest staff who gave me all my options without the hard sales pitch. I would definitely recommend them and use them again. I got four Firestone tires installed same day and an alignment. They also carefully described how I could get a rebate from the manufacturer. Very impressed and glad I gave them a try. read more

Extra Efforts & Communications Thanks to Ivan & his team for properly diagnosing AND finding a solution to repair our car. Initial car scan said overheating and misfiring (no cost for quick review - thanks) Full diagnosis a day later resulted in the heater hose assembly having to be replaced that was causing overheating. After calling over 10+ locations for very specific part, Ivan found the part from a dealership in Oxnard and also had his connections deliver it to Orange the next day. Outstanding efforts! Car got fixed! Part was the root of all the other issues. Even explained cost for the required part and made an adjustment. Avoided having to fix unnecessary parts. Thanks! read more

if I could give this place, more stars I would. Every time I've come in here they have provided me with the absolute best service. From the front desk, person and office manager all the way down to the guy filling up the air pressure in my tires. The absolute best could not recommend more. read more

Super organized and efficient. My bill came out lower than the original quote. These guys do great work and are honest. Humberto and Ivan took great care of me. Highly recommend coming in on a Sunday morning. It's not too busy and you can watch football in the lobby. read more

Been coming here since the week they opened. Recently noticed my car was scrapping coming out of driveways and finally looked and the undercarriage cover is being held on by a zip tie. I haven't taken my car anywhere else since my last oil change in May of this year. Very disappointed that they damaged it and decided not to tell & just covered it up by placing a zip which after a few months started to fail and caused it to drag down. Definitely will be finding new place to service mine & my wife's car. I would highly suggest avoiding this place especially after I've been coming here for years & have spent thousands of dollars on different services and they decide to cover up a damage they made while servicing my car on a $525 visit that'll cost me $500+ to fix. read more

Ivan & Gary are well informed guys who identify, fix and explain any and all maintenance and repairs. Absolutely honest, fast and cost effective process read more

What ever you do, do not send your daughters to this place alone. My daughter had a blow out on the 241 Toll Roads and had a tow truck drop her car off at this Firestone because it was the closest place. My daughter decided to replace all 4 tires, which is fine, and decided to do an oil change, which is fine. Here is the problem, I took her to pick up her car and discovered they charged her $1, 400.00 for everything. I bought 4 good tires for my Kia Optima at a different business and paid $750.00 Her tires were not that special. Shame on you Firestone. read more

Thank you Ivan ! You provided great customer services and gave me more information about my vehicle whenever I need to change something. I really appreciate it. The services were very nice and quick. I totally recommend this location ! read more

I had a great experience. Felt like I was taken care of and never taken advantage of. They carefully explained what needed to do and what I should do. Came in as quoted with no surprises. They did find a surprise, photographed it and documented it ... but didn't repair it, upcharge me, but told me to go back to the dealer, because it was an expensive repair and under the drivetrain warrantee. Customer for life now. read more

I highly recommend this location. In all of my years I have never encountered a more honest and trustworthy person. I am refer to a gentleman named Ivan!!!! Not only myself but other customers I'm the waiting we're talking and saying visiting this location almost get like they were visiting family, that's how welcome we all felt. On top of that Ivan was letting us know what coupons were available for the service we requested. I was kind of embarrassed with how much I have neglected my vehicle. Ivan walked me out to my vehicle and explained what was Needed and what could wait. Not only that he informed me I can keep my money. What! An option to pay? Not sure about you but during these tough times I don't have a lot of money. It made it MUCH easier to stretch my repair into monthly payments. Thanks Ivan I appreciate you! You have a customer for LIFE!!!!!!!!!!!!!! read more

Firestone Complete Auto Care - My payment OPTION!!!!!! Woooopwooop SAVINGS!!!!! - Oil Change Stations Near Me - Orange, California

I have been taking my Miata here for my basic service and also i have had my brakes, clutch, and radiator replaced here! (My car is a 91, that's why) i have no complaints! They are very clear and honest with what needs to be done, and they have very fair pricing. Ivan runs a great team! You will be in good hands when you bring your vehicle here. The service is above and beyond! read more

Dropped my truck off a couple minutes after they opened for an oil change and was told it would be ready at 10. I was told they wanted to do an inspection at 60k miles, which they always try and tell me I'm due for some big service . None the less, they said it would be ready for pick up at 10! I call at 10:15 and they proceed to tell me they haven't even done the oil change and it won't be ready until 12. Main & Auto Care always has me in and out in 45 mins max. I should have gone there. read more

Dropped truck off for tires to be installed which were delivered by simple tire. Got a call an hour later saying asking if my truck had issues as it wasn't starting. They said they can fix my battery for like $79.99. I asked the polite gentlemen if they pushed the clutch in when they tried to start it as it's a manual transmission. They said oh, let us go look. I'm sorry but if you do not know a truck is a stick shift that's a red flag. Also they filled my tires up randomly with "guessing" the tire pressure. One tire 49 psi (2 from MAX!!!), one tire at 30 psi, one at 37 and one at 41.... What a joke. You'd think a tire shop knows better. I'd be scared to have them ever work on a vehicle of mine again... read more

Came in about 3 weeks ago because of a puncture. They were able to help me fix it. They assessed my tires and was advised that at least two times needs replacement ASAP into which I agree. I was told that they'll have tires on sale in a few weeks so I was advised to wait if I can. I planned to comeback for new tires because I had a pleasant interaction during my visit. Came in yesterday to have two new tires and a wheel alignment. The turn around time was good. They were able to replace the tires and performed a wheel alignment within reasonable time. After getting home, I looked at the invoice and the alignment data that was provided(attached). According to the data, the ones in the red are out of specifications while the green ones are within specifications. There are a few reds and it shows that these aren't fixed. There were some adjustments made but the ones needed attention were not fixed to the correct specifications. I called in today to ask what happened and I was told that the technician isn't in today and that there were no notes as to why it is the way it is. I was asked to come back so they can check again what could've happened, if it's something they can fix or a new part needs replacement. I have a 12 month warranty for the alignment but I can't put my trust in their service after this. read more

Firestone Complete Auto Care - Alignment data - Oil Change Stations Near Me - Orange, California

I have been coming to this location for about a year now and I have to say it's the best service. I drive from Fontana to come specifically here because of how amazing they are and how courteous and knowledgeable they have been since day 1. I've read some of the negative reviews and I have to say sometimes it's not the tires but maybe, just maybe it's the road you're driving on because they are always super eager to help and ensure that everything is done correctly the first time. They have always sold me the best products for my vehicle and always at reasonable prices. I'm so happy here that my entire family, including my parents to my child drive over 30 minutes to come to this Firestone and we will continue to do so. I'm beyond happy with Chris in sales and service who's always so pleasant and the manager Ivan is awesome read more

Thanks so much for your help today. It has been a hard day at work and finding someone who would service my car 30 minutes before closing made my day. Thank you Chris and Angel for finding the problem and fixing it too. I was ready to pay whatever the cost and then Chris told me, "Thank you for your service!" and handed me my keys. I'm in tears just thinking about it. THANK YOU for your service and your kindness. I'm grateful and appreciate your everything you and Angel did to help me. Thanks again!!! read more

Tam and Darwin are amazing! As soon as I arrive, they always greet me with a smile and are ready to assist. I've come here for a few oil changes and the price is fair and reasonable. They do a check of the vehicle to make sure everything is in working order and tell you if anything should be replaced now or later. I'm a fan of Firestone and it's due to Tam and his team! My family will keep coming here because we know we'll be taken care of! read more

I wouldn't even give them 1 star! After being loyal customers for several years and bringing all our cars here for service, they damaged the paint on the hood of one of our cars and refused to fix it. There were blotches all over the hood and nowhere else. I took it to expert auto paint company and they said that there was definitely something spilled on the hood. DO NOT BRiNG YOUR CAR HERE. read more

Sebastian went out of his way to help me. I went to Americas tires before and they couldn't kick me out sooner. Sebastian and this firestone offered great help and great service. I'll be coming back this week hopefully to get my sensors checked since Americas tires didn't care to, yet Sebastian offered. Best mechanic shop I've been too! read more

As a "Female Consumer", I have always found it intimidating to deal with Auto repairs.  I make sure to always schedule my OIL Change, while trying to build a "relationship" and trust with the Staff, in case I find myself needing extensive care.  My recent experience has left me feeling Disappointed and confirms that Women are treated differently when dealing in this Industry. I was charged for unauthorized service and an increase fee difference from the Recommendation noted when making my online appointment. After Ivan, the Store Manager reached out to me regarding my complaint, I was further left feeling more "Bullied " read more

Been coming in for service for quite some time at this specific location. Chapman in Orange, where i feel at home once walking into the office. Ivan makes it simple and clear for what my vehicle needs and always gives me the recommended for a better driving experience. Communication has always been key to me and when it comes with my vehicle I do like getting consistent updates on how my vehicle is doing and this location does that and more! Thank you Ivan and team, will continue service here and will spread the word of great quality service at this location ! read more

Went in on an Saturday afternoon for a rotation and balance. They were busy and set me up for Sunday morning. Rep was great and laughed at my 5 wheel rotation, saying that I must drive a jeep. Price was quoted and appointment set. Get there the next day and they wanted $35 more. Sunday guy said that Saturday guy miss quoted... F these guys, not going to pay $35 more because of some A Hole at the desk. Will never give them future business. read more

I was greeted by Tam when I brought my Hyundai in and he couldn't have been nicer and more professional. He ran through everything clearly and slowly and even caught a break light that was out when I pulled in. The service was fast and thorough, I really can't say anything but amazing things for how I was treated by Tam and the team. Thanks all, you'll be getting my business for as long as you guys are servicing cars. Thanks! read more

(Approx 4:00 pm Monday Jan 27) So I walk in to a lovely new and clean store.. get a good vibe right away. The young guy (wish I got his name) helps me right away and find my vehicle quickly in their system. Pulls up my info and verifies wIth me. And then the phone rings. He answers it, and proceeds to talk to the person, giving them some kind of pricing info, messing with his computer etc etc. I'm still standing at the little desk, waiting for about ten minutes while he's STILL ON THE PHONE. I pick up my keys, say nothing and leave, with good vibes turned to shit. I'm so annoyed. How have we come into a time where we ignore the people in front of us to deal with someone on the phone?? I will never return to that facility. I truly hope you teach your employees about customer service. You have lost my business to the Valvoline just down the street. read more

Never been anywhere to get my air filled up but the service here did not disappoint! I was in and out within 5 min and will gladly come back again. Thanks so much for making this experience a great one, will be back soon read more

Went this morning And arrived around 830am. There were no customers there yet. A young man at counter was on the phone talking to an employee about other employees and people asking for time off and not being sure about why they asked and on and on about other employees while I stood there for 10 minutes waiting for him to talk to me. He never once looked up, said hello or even acknowledged my presence. I ended up walking out. I went to the tire store on Tustin and Chapman where I was helped immediately by very professional staff. I bought 4 new tires there. If they are going ignore me I will not do business there. Do not recommend this place. I could see why there were no customers there. read more

I brought my car in three weeks ago to get all new shocks and struts all the way around. I was also getting a squeal from my power steering and they said all I needed was a new belt. During the inspection, they found that I needed a new rear brake caliper. After picking the car up, I got home and found that the brake fluid reservoir cap was on my windshield. Not good. Then Just the other day, the squeal from my power steering came back and I started losing power steering. Bringing it back to the shop, they determined that the belt was not tightened properly. The store manager assured me that he gave that technician a good talking to. It's unfortunate, but I'll never take my car or truck to this shop. God forbid my steering or brakes should go out on the highway because he missed something. read more

Couldn't ask for better service. Ivan and his crew +A. Ivan was very helpful and true to his word.