Kolby was super helpful and went out of his way to help me find exactly what I needed!read more

colby is amazing great customer service I only go there in payson autozone has terrible customer…read moreservice

Trash!! I've been in the automotive industry for well over 20 years. Current vehicles C6 Z06 600…read moreplus HP Jeep grand Cherokee 3.0 diesel, 1987 Chevy Silverado, 2023 RZR PRO R, 2004 Malibu Competition Ski Boat, 2021 28' Ford RV. 05/10/25 What a trashy place. The absolute worst experience I've ever had with any institution or business. The owner is completely incompetent. Before we get into the details here's a list of nearby places that come highly recommended if you need parts. O'Reilly Auto Parts +1 (928) 472-6227 210 S Beeline Hwy, Payson, AZ 85541 AutoZone +1 (928) 472-8810 109 AZ-260, Payson, AZ 85541 I paid $640 for a new front drive shaft before it could be ordered for my Jeep after confirming with the representative who meant the best and was pretty helpful considering he ordered the wrong part which was too short. (Confirmed by Mechanic) The new $640 drive shaft failed in 25 miles. I called in explaining the issue and the new representative I spoke with was beyond unhelpful. Didn't look for a new part, didn't order a new part. He was worried they would have to eat the cost of the warranty replacement. I was told to call back in 2 days when the owner would be in store. And then put on hold for 30 minutes and hung up on. It's Mother's Day weekend. I was on my way to Utah from PHX. Zero effort to reach a resolution was made. I sincerely hope this can be resolved and have no intention of leaving such a negative post if I can get the correct part in a timely manner. Update! 05/12/25 Spoke to the owner he was zero help would not give me an exchange or refund. Trashy folks

You know I was a big fan of Napa in Prescott but this Payson location seems to be full of dishonest…read morepeople. Had my mom pick up stuff to do an oil change while she was in town and she came back with a 110 dollar receipt because they were "price comparing" and forgot to remove items. They also charged for 7 quarts and sent her home with 5 when I needed 6. Also thought it was strange that it was individual quarts because the rep swore it was cheaper that way than the bulk jug. I let that go after a trip down there to get her refunded something like 60 dollars and get the right items. More recently my wife needed a battery for her car and chose to go get one while I was away from cell service on a job. She tells me she spent over 200 on a battery for her Nissan Altima and I thought hmm I guess she got a nice optima battery, turns out it's some Napa gold garbage brick with terrible reviews online. Ladies be warned these sales guys at Napa will prey on you and sell you the most expensive possible options all day long. Perhaps it's incompetence, but be weary.

Great service. Started right on time, I got checked in right at my appointment time, all planned…read morework was explained. Completed as scheduled and the bill was as explained. Vehicle was even washed, a very old school service. I'll use them again as service is needed.

Very friendly staff, quick and efficient. Bobby and Bri were very attentive. I'll be a repeat…read morecustomer, even though they're kinda the only game in town =) I'm thankful for them!

Took out broken toilet and installed a new one. Great job and we love the new toilet!read more

My air conditioner in my RV quit. He was out the next morning right on time. He ordered new…read moreparts and I was good to go when the parts arrived. He is very nice and great to work with.

Stole my mother's vehicle she called and requested it back told them that it was not theirs or…read moreanyone else's but hers would not return her car to her went there cars dismantled sounds like somebody will be getting paid

For the second time I got a lung full of freon because they didn't evacuate the air condition…read moresystems in their cars. The dirt time i told them abs they said they fix it, this time I reported them to the epa and am not going back ever. That place is a danger to is customers and employees. Stay away

Pleasant Valley Auto Parts is a clean operation , friendly service and tons of knowledge to help…read moremaintain your ride! Also offers all types of auto /tire repair parts and supplies that you desperately may need while traveling.

On our quest for ice in Young, we realized during the downpour that our windshield wipers were…read moreshot. We stopped at the auto parts place and the gentleman was very friendly and helpful. He came out to our car and took the wiper off to measure the length for an exact match. He got us 2 wipers and even installed one while I installed the other. The price was very reasonable as well.

We had a dead battery at an adjacent gas station. It was a special battery for a older model…read morePorsche. We called this location and they not only carried the battery but when we went to purchase, they loaned us a socket set. They went the extra mile and Tom offered to carry the battery to our car and remove the dead battery and installed the new one. We couldn't have been more relieved and really appreciated their customer service. All the staff at this location were very nice and friendly.

Where do I begin!!…read more Christina (store manager) what an Angel!!!! We were stranded in Munds Park, Arizona with our motorhome, starter went out!! This woman not only was so professional and kind on the phone, but she drove the part to us. Omg. I can't begin to tell you how this changed our day. What a blessing. We will ALWAYS use this store whenever we are in the Sedona area or surrounding areas!!! Wish I could give you 100 stars!! You deserve them, Christina.

Stay away from this bushiness its a complete rip off. I dropped our side by side off for a…read morediagnosis of why it wouldn't run, four weeks later and excuse after excuse and a few lies, we picked it up today. These guys could care less about customer service. Small town mentality at its finest.

We purchased a Side by side here a few years ago, we went back up to look at the new 4 seat…read moremachines (we drove 2 hours to go here) figuring we would show our loyalty a possibly buy from them again. We were looking at a machine that was just over 43k and we couldn't get anyone to come to the showroom floor and talk to us (we were the only people in there). Instead we got a guy talking to us about 20 feet away from behind the counter asking us if we had questions while he sorted paperwork. They guy still wouldn't come and help us so we left. No time or attention was paid, it was so disappointing that an employee was too lazy to come engage with a customer especially on a large purchase. We will buy in the valley.

Honestly, this is the best O'Reilly's I been too. Everyone there is extremely helpful, kind, and…read moregive phenomenal customer service. Josh was awesome.

James was wonderful. He helped me quickly and had what I needed and even installed the windshield…read morewiper blades for me and had me check them to make sure they worked properly. Excellent customer service. I choose O'Reilly over Auto Zone any day!