As a single mom with enough worries to bear, it's nice to go into an auto parts establishment and…read morebe treated with respect, kindness and honest service. The gentleman who helped me follow COVID safety rules to get a read on my car's check engine light was all of the above. I even bought something I may have been able to get for a few cents less somewhere else because of it. As a public relations pro, I know businesses thrive off repeat customers who are creatures of habit who don't mind traveling a bit farther and paying a bit more for quality products and good service. Thanks so very much, Drew!

We were traveling on Christmas Eve from Michigan to Florida and had computer issues with our car…read more We stopped in at 7:00 in the morning to a Quick Lane in Calera, AL and it was there we met David Sims & Margaret Enea & they could not have been more friendly and accommodating. They could not do the repairs we needed there so they went the extra mile setting us up with a tow truck, a hotel, and a dealership to take the car to and the names of people who could help us there! They both treated us like family and checked in on us from time to time to make sure all was well. Thank you guys for the " Christmas Miracle" that we will never forget!

I've been coming to O'reilly for years. I just recently visited this one in Hoover. The cashier was…read moreextremely helpful in helping me find what I needed. I stocked up on tire plugs. The store is pretty big, and I would highly recommend this location.

This O'Reilly is one of my favorites and my go to for getting most things done. I have gotten a car…read morebattery, small batteries for my key fob, headlights, and even got my battery charged while a mobile mechanic I hired replaced the alternator in the back parking lot. They are always great about checking the battery charge, installing headlights, and pretty much being all around nice people. I'm sure I will come here again whenever I need something small done on my car.

Store sold a bad battery that died while still under warranty. They wouldnt do anything to fix it…read more Bad service. Dishonest

went in to purchase a replacement battery , the store manager was playing games on his phone with…read moreheadphones on , they had the battery I had bought from them and could not find one that was not damaged so they tried to sell me a smaller battery for my suburban, and then they also tried to upsell me on a $75 higher battery rather than find the correct one , it took them 30 minutes and found one with the wrong post types , the new management and employees are untrained , I have purchased from this store over the years and will never go back to this store until they replace the employees and the manager , the store 3 miles down the road got me the correct one and it only took them 2 minutes. the Hoover store by Ellis piano is horrible .

Wrong part after we asked several times drove for 25 minutes to get it to find out it was the wrong…read morepart

Absolutely terrible customer service and really unprofessional staff. I do feel as though there are…read moremore qualified and knowledgeable auto stores that may make a better option. Would never go back again

The guys that work here are all very nice and professional. My tire needed to be replaced and they…read moredid it quickly and efficiently. They texted me to let me know when my car was ready, so I could shop while I waited. I am so glad they are open again! They accept WALMART pay (through their app) and Apple Pay if you're looking to go touch free. They have sneeze guards in place at registers. Their employees all wear masks as well as safety goggles.

Purchased new battery from Walmart and with purchase they offer free installation...When arriving…read moreat the Hoover auto center I explained I had made an online appointment to have the purchased battery installed...the lady said it would take about an hour and a half...I saw 1 car in the garage area...so I leave the auto center area and shop and go to customer care center to return another item. I was called on the PA to go to the auto center...when I arrived they informed me they could not install the battery because of its location, underneath the rear seat...I asked why does the location matter and they mumbled some BS about not being trained/certified...what??? They did not install the battery...no where on their website did they say they could not install a battery because of the location. Before purchasing the battery, I watched a YouTube instructional video, looked reasonably simple and not time consuming at all...left the auto center disappointed and dissatisfied...wish I had not purchased the battery...BTW...when I got into the car and began to drive off, I noticed the front passenger window was rolled down and it would not close...before I left my car at the auto center, the window was opening and closing properly...I believe the auto center damaged the window and this is why they declined to install the new battery...The next day I installed the battery very quickly and easily...bottom line...it appears they didn't want to do the job...The personnel were not professional, courteous, or willing to try to satisfy a paying custom...I would like a refund for the battery since the customer service was horrible and unexplainable...0 star rating and I would encourage everyone to go elsewhere for their automotive needs

Fabulous Service. Fastest Shipping on The Planet. Received an Automatic Transmission in One and a…read moreHalf Days. I Still Can't Figure Out How I Received it So Fast.

RIDICULOUS PRICES & VERY RUDE STAFF! Don't waste your time going there as they make up different…read moreprices for different customers. Myself and a friend went in for the exact same part number and they quoted two different extremely high prices...DOUBLE WHAT AUTOZONE had it listed for in store. As if their prices weren't offensive enough their staff laughed and found it hilarious what we would have to pay them for a battery. Incredibly rude people and We will definitely let everyone we know THIS PLACE IS A RIP-OFF!