Always stellar service! There have been a few times I needed assistance with my car without the…read morepomp & circumstance of the dealership.....AutoZone has always been able to give good recommendations, quick diagnostic services & answers to questions without making me feel like I got the run-around (something men in auto services give us women a run for our money). Perfect location, affordable prices and several team members to service your auto needs! Vroom-vroom happy!

This location is not easy to spot from the road. It sits inside a shopping center set back from…read moreMontgomery Highway. The few times I have visited, my experience has never been terrible, but it has not been great either. The quality of service seems to depend on which staff member assists you. Overall, the service has generally been good, but somewhat inconsistent.

Stopped by to get some Sta-bill for our lawn mower storage…read more Trying to support our small businesses Anyway. Clean shop and well organized. A woman who seemed very knowledgeable worked behind the counter She was able to help the customer in front of me without hesitation The big bonus, the employee of the month is Sunshine. A very beautiful cat that is not only pretty, but friendly too. Great friendly customer service. Highly highly recommend.

Very knowledgeable on auto parts from new to old school parts with a hydraulic hose selection that…read moreu would be proud of and not have to wait everything is made as u enter the door plus it is family owned business that caters to ur needs for over 50 years.

The two ladies behind the counter were so helpful and nice!…read more They took pride in their role.

i came in to get a battery for something our technician was working on, robert that was working…read moreolder dark colored man with glasses was working on a car and made me open a bottle for him and i also picked his cane up when he dropped it, and i'm waiting for help and he just goes back to working on a car, finally he comes in and helps me when another customer pulls up that he obviously knew, he typed in the battery numbers wrong and told me they didn't have it so i walk over to the battery's and pick one up that's the exact same and was like what about this one and he said hold it up for me and then was getting frustrated with me because i held up the wrong side and then was like oh yeah yeah that will work, then told me how he typed it in wrong and so i'm paying with my technicians card because this is for work so i call him to ask for the pin and Mr robert starts telling me to hurry up and that he has customers waiting when there was one guy that walked in when i was there and they knew each other like yeah i'm working too, will never be coming back here unless i really have to terrible experience when a worker is barley able to help and is rude and telling you to hurry up when they are being slow!!!!!

I did not get an in depth investigation into my air condition problem due to the age of my car (my…read morefeeling). It's hard to get an actual reason why my air was not cooling, other than leaking coolant. All I got was it could be this or it could be that after leaving it over the weekend. I was not expecting to hear that they would have to do what they think and then if that wasn't it, they would do something else. Piling up the charges. With all the detection equipment nowadays one would think there are better ways to pinpoint the cause. Disappointed.

This is a family run business that I have used for 30 years. They are all about starters and…read morealternators. If you are into doing the work yourself like me you can just take your starter or alternator and they will rebuild it to look and perform as new. If you don't want to get greasy then drive on down and let them pull it and replace it. The charge is usually a fraction of the cost at a dealer. Like I said I love this place. They are friendly and ready to work for you.

Great service! From the second I walked through the door they were very helpful and courteous. I…read morecouldn't be happier with my purchase

Gave my car back filthy dirty and full of grease marks. Very unprofessional and disappointing. No…read moreapologies...DO NOT sign or pay for anything until you see and drive your car...learn from my mistake...I never ever would have imagined such an awful outcome...

as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

Just bought a 2017 vw tiguan and needed an inspection to see what i needed done for the car. The…read moreonly thing pressing was a serpentine belt. Several days later my car wouldn't start and my engine light came on. It turned out to be a key fob battery. When i fi ll up on gas in an area that was potentislly unsafe i had gased up leaving my car running apparently this is whst caused my engine light to come on not to mention a fire hazard. Apparently, static electricity can cause and explosion. In my defense, i am an 80 year old widow living on a pension. In the 40's and 50's not only were there no cell phones, there were no computers. You can see how vulnerable i am. Nic and Brody have listened patiently and provided all the info i needed. Infact i was given a list of all repairs that were needed and the corresponding price. These were divided into those i needed right now, those that coul wait a momth,, and those that could wait longer. They both approached me with respect and kindness which has prompted this review. This is background so you will understand my impression of this busiiness. First of all they were.johnny on the spot. I arrived and they promptly got my Tiguan(my baby) back after Nic and i discussed that she Was a used car and i love her and wanted to take care of her. I had just driven her from the car lot. I wanted to check her out from bumper to bumper. Not only did their mechanics check her out, they provided me wuth a listed in order of priority and cost of each. I was prepared to leave when Nic said to me that the serpentine belt was about to break. I thought Nic was going not going to let me leave wi th it in the condition it was in Nic sent one of his workers t7o go get the belt and put it on. Took an hour including picking up the belt. I got the feeling he was trying to inform me without scaring me. What did i know about serpentine belts.Not a thing! Everyone i encountered behaved that way. I have not felt that way since my husband passed. It was quite touching. Now i learned a new woŕd KeyFob. It has a CR 2032 battery. If the battery is dead so is your car. Lesson # 2. Now being 80 at night when i needed gas if i felt frightened, i would lea e the car running while i gassed up. Did you know that would cause the engine light to come on. Lesson #3. Or that you should never have the car running while gasing up because like static Lesson #4 electricity could cause the car to catch on fire or worse.

I came to the dealership to look at a particular car that had just been traded in. I was assigned…read moresalesman Rob Hurt, and he was incredibly helpful and patient as I explored not only that vehicle but several others on the lot. Before leaving that first visit, I test drove a vehicle that I really liked. Rob explained that I could place a $300 refundable deposit to hold the car while I finalized the insurance and financing details related to my totaled vehicle. Since the deposit was refundable, there was no risk, so I decided to put it down before leaving. Over the next several days, I made a few visits to the dealership to make sure it was truly the right vehicle for me. I even brought my son back so he could test drive it and give it another look. Rob was very patient and accommodating through the entire process. There was one visit where I became quite frustrated and was honestly tempted to walk out. I was simply trying to keep the car on hold and needed to leave so I could get my son home to study for an exam. However, either Mr. Hurt or his manager, Shomari, kept attempting to run my credit and finance the vehicle through their system even after I explained that I would be securing financing through my credit union. That part of the experience felt unnecessarily pressured, and I did express my frustration to Rob. One interesting feature of the process was their high tech system where you go into a private room and complete a virtual meeting to review warranty options and sign paperwork electronically. That was actually a pretty neat and modern experience. During the process, I received an email from Service Director Mr. Bowlin asking how everything was going. I replied honestly and explained the frustration from my most recent visit, but unfortunately I never received a response. I was eventually able to finalize the deal and complete the purchase. Rob was wonderful throughout the entire process, and I truly do not believe he was the one pushing to run my financing through their banks. That was simply the impression I got. Within a week of purchasing the vehicle, the car alerted me that it needed an oil change. I reached out to Rob to ask if the dealership might take care of that in good faith since I had just purchased the vehicle. He checked with the service department and told me they could perform the service, but that I would be charged for it. Personally, I feel that a large, reputable dealership should at minimum ensure the oil is fresh before selling a used vehicle. Shortly after that, Mr. Bowlin emailed again asking what they could have done differently to earn a five star review. I responded and shared the same concerns mentioned here. Unfortunately, I never received a reply to that email either. Overall, the experience was a positive one, largely thanks to Rob's patience and professionalism. A side note worth mentioning (in my opinion) is there are positive affirmations in the restrooms and Christian music playing in the building. My only disappointment was the lack of follow up when I shared concerns and gave the dealership an opportunity to address them. For that reason, I'm leaving four stars instead of five.

I recently had the privilege to add a Lincoln to the family. I had an amazing experience with Long…read moreLewis of Hoover and especially my sales rep Michael Slaughter. The entire process was smooth, professional, and truly enjoyable. The team went above and beyond to find exactly what I was looking for, and when it wasn't readily available they had it delivered. That level of dedication stands out. I couldn't be more pleased with my new vehicle and the overall experience. I highly recommend Michael Slaughter at Long Lewis of Hoover to anyone looking for a hassle free and a no pressure car buying experience

Been here a couple times now. No appointments, so first come first serve which isn't bad if you are…read morejust dropping off. They are no BS. They will recommend but not pushy and tell you straight up if it's needed or not. I'll be going back for sure. Great service, quality and value.

Honest reliable courteous service quick I drive 40 miles to have my car serviced here. They are…read morevery reasonably priced.