There were 4 employees just standing around without any customers to help, though I stood at the…read morefront desk waiting for them to decide to notice me. They didn't understand how to ring up the sale correctly, and overcharged by $10 and didn't have any idea what to do when I pointed out the mistake. It isn't the biggest deal, but it's frustrating when they neglect customer service.

I have found myself in multiple automotive situations needing help and parts time after time with…read moredifferent vehicles, and this O'reilliy's has been a 1 stop shop for me every time! The main guy that has helped me out the most has been Gilbert, and this guy knows his stuff! He's polite, welcoming, communicative, and always eager to help, Time after time! This kind of customer service and help, is exactly why this shop will always be my #1 first choice.

Man I'm coming back here for my parts and paint supplies…read more Fair prices and unbelievable service and advice. It's worth the drive to come for your automotive parts. I came because they are a DuPont dealer. Needed a special color for my HotRod and found exactly what I wanted. AWSOME

From the owner: True Auto Parts and Paint has been privately owned and operated since 1969. We are the oldest…read moreDuPont distributor in Kansas City. We are a full service auto parts and auto body supply store. We provide services to collision repair centers, automotive restoration specialists, and industrial markets.

Mike and Bill were outstanding! I needed my back drivers side tire replaced at the last minute and…read morethese two guys saved the day! The customer service was outstanding! Thanks crew for the wonderful experience!

Too many people don't understand the value Walmart offers. They are NOT a standard shop of auto…read moremechanics. They are specialized in oil changes, tires, batteries, regular maintenance and minor repairs like lights . They are also considerably less expensive than other places for most related products and services. We've had very good service at this Shawnee location because we limit our expectations to their areas of specialty.

I have been going here for years. Everybody is friendly and they do good work…read more There's been one situation that has felt shady and I did not like it. I had a part missing from my car. That was a safety recall by Ford. I had been asking about it for at least two years. Every time I take my car and I ask about that part. They just kept telling me that it takes a long time and it's on backorder. Finally I called Ford to ask what was going on and they asked about a case number. I told them I don't think I have a case number. They told me I had to go to Shawnee Mission Ford and ask them to do an evaluation of my car and make a case for my car. When I called Shawnee Mission Ford and asked for it for them to do an evaluation of my car and come up with a case number, they tried to talk me out of it multiple times and give me absolute lies for excuses. I insisted that they do an evaluation of my car and give me a case number. This is something that they absolutely should have done two years ago when this recall first came out. I was not getting the part because they were lying to me. I wasn't even in line to get the part! I'm not sure why they did not want to make a case for my car and get the part for me. I guess it probably has to do with not wanting to give away free labor. But it has left a bad taste in my mouth since then. After I forced them to make a case for that part, it only took about three weeks for the part to come in. Which is even more confirmation that they were lying to me for at least two years about not having the part available. Once they got the part for my car, they did call right away to set up a time to come to my house to put the part on my car. It only took about an hour. They have always done good work on my car, and they've always been very convenient and very friendly, but they don't feel super trustworthy to me now because of this safety recall situation. I don't like knowing that I had to force them to do the right thing. And I don't like knowing that they were giving me false information for two years. When it's time to get another car, I am not going to buy a Ford.

I brought my truck to Shawnee Mission Ford for what should have been a simple tire replacement…read morewhile towing my fifth wheel through town. I told them upfront that the tires were new and covered under warranty. Their response? "The guy who handles warranty work doesn't work weekends." Inconvenient, but understandable. What's not understandable is everything that happened next. For the next several weeks and months, I followed up repeatedly. Every time, I was told the same thing: the warranty person was out sick or not available. They asked for my warranty paperwork multiple times, and I sent it every time. Despite several phone calls, voicemails, and text messages, I never received a single follow‑up, update, or resolution. At this point, it is clear they had no intention of honoring the warranty or even providing basic customer service. If you value communication, accountability, or professionalism, look elsewhere. Shawnee Mission Ford made a simple warranty claim feel like shouting into the void. Eight months later, still no resolution or contact.

This store has everything you would need for detailing your car truck or any other sort of vehicle…read moregreat staff great selection great prices highly recommend!

From the owner: KC Auto Gifts & Accessories specializes in retail sales of automotive accessories for cars and…read moretrucks, automotive gift items like clocks and signs, and automotive collectibles such as Nascar diecast and other automotive diecast cars. We carry high quality accessory lines like Weathertech, Westin, Husky Liners, Chemical Guys, K&N and Superchips. We carry all the major diecast from manufacturers like Autoart, Kyosho, Minichamps, GT Spirit, TSM, Spark, Auto World, GMP and Acme.