I've been bringing my vehicle here for service for the past year. These are great guys, and they do…read moregreat work!

The service was easy, efficient, and the representative who helped me was friendly…read more I only gave 4 stars because I think it's wild that a tire balance isn't included in the scheduled service for my lease. I understand the need to up-sell, but when a tire rotation is included, you'd think the balance would be as well.

Buyer beware! If you value your vehicle and your wallet, absolutely avoid the service department…read moreat this dealership. I brought my 2019 TLX A-Spec (61290 miles) in for the major NHTSA rod bearing recall (24-002). Then the typical dealer nonsense came; before even telling me about the recall work that I brought the car in for I got a repair estimate for a leaking oil pump. I asked how they knew it was leaking since they didn't have to take the crank pulley and the timing cover off (which would be required to expose the oil pump). That is when I was told it was a "visible leak" running down the block. I declined the service as I change the oil in the car myself and knew for a fact there was no oil running down the block (see attached images of the engine block and help me find the oil river they could "found"...lol). When I went to pick up my car, I checked underneath before driving off. I had written the date on the oil filter on 3/9 before I took the car down there as I had a feeling the oil filter would not be replaced. As expected, they left my old, dirty oil filter on the car after they replaced prematurely worn rod bearings due to the recall. Running old, potentially metal-contaminated oil through brand-new engine bearings is severe mechanical negligence and defeats the purpose of the recall work. Take a look at the picture I uploaded of the dirty oil that was drained from the oil filter. Brand new rod bearings and dirty oil don't mix! I tried to speak with the Service Manager about the work. He quickly admitted the recall work should require a new oil filter and smugly thought he could "buy me off" by offering to change the filter at that point. Given the massive oversight and the highly suspicious oil pump diagnosis, I told him I no longer trusted his technicians to touch my car. Instead of apologizing for his department's negligence, he told me to leave and I did. I drove straight home, jacked the car up, and took time-stamped videos and photos of the engine block. My evidence proves two things: 1) The old, dirty filter was left on, compromising the engine. 2) There is no visible oil leaking from around the oil pump area and no oil running down the engine block. Their $2,050 diagnosis was completely fabricated. I wonder how many other people they do this to in a given week? Get a second opinion on any expensive repairs they recommend, and always double-check to see if they actually did the work they claim to have done. I had been a loyal Acura owner for over 20 years and had bought both Acuras I have owned from this dealership. It will definitely be the last Acura I purchase...guess I will help that Ford stock that I own. :) Hope this review helps someone else from getting taken by these crooks.

We were do for a new car for wifey. She had been driving our VW Alltrack for some time now, and as…read moreit was the family road trip car, it had close to 100k miles. We found that a low mileage Allroad was offered at Shawnee Mission Audi. Buying a car has always been a bit of a hassle. There's the test drive to do first, and then the negotiation and then the paperwork. None of it is a good time, and in our past, found that it takes a full fricking day to buy something. We hate that. Or at least, I do. We went on a test drive and liked the car, so we agreed to the purchase. It took very little time to complete the paperwork, and all the licensing and registration was completed my them, making the transfer relatively easy. I'd buy a car from them again. I didn't have to fight or wait for management to approve pricing. (no, that doesn't mean we paid more, it means the cost was reasonable for the vehicle and there wasn't a lot of to and fro that needed to happen.). I'm an adjuster and have an idea of the values. We were pleased with the pricing. They did the DMV stuff for us, and as it's a luxury car, I'd expect that. But there was no hassle in getting that done. It was a good experience, and I'd do it again. We'll see about the service dept when it comes time for an oil change.

I've been coming here since I moved to Kansas City 3 years ago. Michelle is my service advisor, and…read moreshe always makes sure I am well taken care of whenever I come in, whether or not with an appointment. There is a waiting area for you to hang out while waiting on your car. They provide hot/iced Starbucks coffee, assorted snacks, water, and sodas. The upstairs waiting area is huge! They have outlets and comfortable sitting area for you to do work or just hang out. Highly recommend.

1 - I had my car totaled and, like most people in that situation, expected the process of wrapping…read moreup related contracts to be straightforward. It hasn't been. Legends Honda has refused to issue a prorated refund on an extended warranty that was canceled when my vehicle was declared a total loss -- a refund I'm entitled to under the terms of the contract. I've been a patient, good-faith customer throughout this process. I've followed up repeatedly and gotten nowhere. At this point, patience has run out. If you're purchasing a vehicle or add-on products here, ask hard questions about what happens when things go wrong -- because their after-sale support is nonexistent. I'd strongly recommend documenting everything in writing from day one. I'm now pursuing this through consumer protection channels. What should have been a simple check has turned into a months-long battle. That tells you everything you need to know about how this dealership values its customers after the sale is done.

I had such an awful experience here that I almost have to think that the good reviews are paid for…read moreby the company. Khalil Cullors is a bottom of the barrel salesperson. He was so slow and so dense that he couldn't really answer questions and my husband had to keep basically reminding him of what we just asked and tell him the next step we needed over and over again. Khalil was so bad that he cost this dealership a sure thing sale and we ended up leaving because he ghosted us in the lot for 15 min to go act like a frat bro with his coworkers. Yikes.

They didn't have the parts, ordered the wrong parts and tires look like anything but new. glue is…read moreall over my wheels very sloppy work. I need to find another dealer to take my car to have work done. Mind you I had to reach out to them after a week them having my car with no updates. thousands of dollars spent for shabby work. And to top it off the tires all have low pressure so had to find another shop to add air 2 days later

I visited Luther Mazda to resolve a TPMS (tire pressure monitoring system) issue on my Mazda CX-5,…read more2022 model. I paid for a full diagnosis and was told the problem was fixed, but the TPMS warning light came back on less than an hour after picking up my car. When I returned immediately, I was told I would need to pay again for the same diagnostic service, even though the issue was clearly not resolved. I am very disappointed by this lack of accountability. Customers should not be required to pay multiple times for the same unresolved problem. I hope the dealership improves its service policies and stands behind its work.

Dropped off my drive shaft and it came back so good I didn't even know it was mine! I said "that's…read morenot mine" they cleaned it up and painted it and it was a nice over and above service! Will use again! Thank you!!

I needed a place to shorten my two driveshafts for a 4x4 chevy truck. Before making the drive…read morethough, I did a little algebra. Remember that all that algebra stuff in 9th grade math class? a squared plus b squared equals c squared. Of course this only works for a right triangle. But from that calculation, my front driveshaft needed to be shorted about 2 inches and my rear driveshaft about 1 inch. I told the manager of Intland Truck Parts these calculations and he wasn't having any of it. The only way to do this once (and not have to come back and have them shortened again because it wasn't enough the first time) was to do the drop then take a real measurement from u-joint to u-joint. (Spoiler alert: he was right, I was wrong.) So the plan we came up with was to leave him with my rear driveshaft and to drive back home in front wheel drive only, then drop the rear and call him with the measurement. So that's what I did and I'm glad I did because the measurement was no where near what I had calculated it would be. It wasn't a right triangle. So a big THANK YOU to Inland Truck Parts for forcing me to do it once, the right way! Saved me a lot of money. Also, to save money, I just removed the rear drive shaft in their parking lot, instead of spending $50 for them to do it. It was easy and took only a few minutes with a few tools. But I was a greasy mess, and when I dropped of the driveshaft they let me clean up in their bathroom.