I had a frustrating experience at O'Reilly Auto Parts…read more I came in for a simple purchase, a car fuse, and found myself about 15 people deep in line. Several customers ahead were engaged in longer part consultations at the counter, which slowed everything down. I asked a team member if there was a separate line for quick, over the counter purchases. I was directed to the same line, with no alternative option. Key issues: No separation between quick purchases and detailed consultations Long wait times for simple transactions Inefficient use of staff during peak demand There were at least 4 to 5 customers ahead of me making quick purchases, yet all were stuck waiting behind lengthy consultations. This created unnecessary delays. If the goal is to improve in store sales and customer experience, consider: Assigning one staff member to handle quick purchases Creating a separate line for simple transactions Managing consultation flow more efficiently This process needs improvement. Walked out and left the fuse behind. I made my purchase on Amazon for a lot less with overnight delivery.

We needed some parts we couldn't find at AutoZone. We stopped at O'Reilly's and JR I think his name…read morewas. Best cool guy ever. He is very knowledgeable. He explain everything so well to our understanding. Amazing Amazing people person. I will come back to the Chester location. I call him. I tell him what we are working on and he checks the closest location for us and the part. We do t even mind driving to him. He makes us feel like family. I was just amazed at his Customer Service skills. I have not had any Customer Service anywhere since Covid. It just made me feel so appreciated as a customer.. five stars for the guy!

The tread of our tire suddenly started coming off and we knew it was time to get a new tire…read more Luckily we were close to this shop! They replaced our tire within 20 minutes and charged us a reasonable price. Thank you Gutierrez Tire!

I would like to thank the young man at Gutierrez tire shop off the 5 freeway in Lost Hills for…read moreextremely OVER CHARGING PRICES in a time of need. they sold me 2 tires for $160 each I went online and other tires shops sell the exact tires for $55 . NOT TO MENTION THE 3 HOUR WAIT TIME.... please avoid this place of extortion and Highway Robbery.... at all cost !!!! Also, I was not provided a receipt for cash payment , so most likely the guy most likely pocketed the money !! enjoy the $360 tip you stole from your employer/owner !!!

Bad customer service...I give them a zero a billion…read moretimes...............................................................

Christian went above and beyond on a Sunday when we were stranded with a flat tire and every shop…read morewas closed. He drove us 2 miles down the road, patched the tire, and even put a lifetime patch on it -- and then refused to charge us a dime. That kind of generosity and craftsmanship is rare. If you ever need a tow or roadside help, Christian is exactly the person you want showing up. Truly grateful.

Had car problems on the five freeway. Luckily this place was only 10 miles ahead of us. Called and…read morethey said they could get us in. He was working on a bigger job and saw mine would be a quick fix and he dropped everything to help me get back on the road in about 30 minutes. Very appreciative!

The guys at VB were amazing. My partner and I were driving to Orange County from Sacramento when…read morethe oil light came on in the car. We had just gotten an oil change 14 hours before that, so we were concerned. We noticed there was an oil leak and called VB to see if they could help us. They not only helped us quickly, they were honest and kind. Luckily it was a quick fix and it was only a loose oil filter. They very quickly replaced the filter, filled the car with oil, tested to make sure there was no leak, and then sent us on our way. Plus the fix was inexpensive! It was cheaper than the bad oil change we got! We definitely recommend them.

H&H automotive has been a community staple forever in Wasco. My grandparents would come here when…read morethe original Hancock family owned it and I come here now that the Robledo family owns it. They've been here over 40 years and that's not by luck or accident. When so many other local businesses have closed, H&H continues to stand the test of time. I've had custom exhaust work done here on all the trucks I've ever owned since my late teens, they never disappoint. The owner and his staff are some of the most down to earth and helpful people in the automotive industry. They always find the issue and they fix it right the first time without overcharging.

Do not take your vehicle here if you value your time, money or sanity. $1,000 dollars, and two…read moreweeks down the drain. I took my car in for diagnostic as the check engine light came on. They recommended an oil change and to change the spark plugs. I picked it up that day and payed $650. Before getting a mile down the road, the check engine light came back on. Took it back in, they "fixed" the issue. Drove it a mile down the road and same thing happened. They informed me they installed the wrong parts the first time and would need to keep it overnight until the OEM parts arrived the next day. After the new parts were installed, I took the car back home only to have the same issue AGAIN. I took it back in so they could fix the issue I have paid them to fix. That's when they said it would take a new timing sensor, that would not arrive until the next day. After paying $190 for a new sensor to be installed, I took the car home. This time the car had the same issue 28 miles from my home. I'm now out $840 to H&H, $150 to the tow company, 2 weeks without a functioning vehicle, and 4 separate trips to H&H where I was assured each time the problem was "fixed." All that while being no where closer to fixing the issue I had to begin with. $1,000 spent, 2 weeks wasted, and I could not recommend this place any less. Cheers

Great service and fast response. Definitely the guy I will be calling when I'm in the…read moreBakersfield/LA area.

I was on freeway Brocken down. Trinity Mobile was efficient and polite. Quality service. I'll will…read moreuse them again

This is the second time I've taken my car to this dealership and the issue was so minor that they…read moredidn't even charge me an outrageous price. This dealership is very honest and I have no problem recommending them. They could have easily charged me more. If you need service there you can count on them giving you an honest assessment.

We have a 2003 Buick LaSaber. The Service Department at Richland has kept our car in tip top…read morerunning condition... thank you Keith, Larenzo, David and all the great mechanics! We love you guys!

George and Salvador were very helpful and went the extra mile to get my son and his car back on the…read moreroad and headed down south. I needed to put my son's car on a lift and fix an exhaust issue. They allowed us to use the lift for over an hour free of charge. There aren't enough people left willing to help out a stranger when they don't stand to gain in anyway.

George was very helpful and welcoming. I was at the racetrack nearby for an event and needed a lift…read moreto do a repair on the underside of the car, I was able to do so and get all of the parts I needed here. Great facility and staff, Napa Buttonwillow is the place to go!