Unbelievably rude. Didn't even want to have to write this review, but when I called to speak with…read morethe manager the assistant manager John hung up on me. I came in the morning with my dad to replace a car battery. Nobody was at the store so John checked the battery and told us it was dead and needed to be replaced, he said he couldn't do that for us because he didn't have enough people working so to come back at 1pm when more people were working. It seemed fair enough so I went and waited 3 hours to come back and get my battery replaced. I had to jump my car again to get back to the store at 1 and have my friend follow me for the second time on my only day off and wouldn't you know it they tell me that the battery can't be replaced at the store. After telling me to come in 3 hours later I'm sitting at the store with a dead car and John told me to come at 1 for a replacement that supposedly they can't even do. So I called the store after I was finally able to make it home to ask him if the store manager was on staff so that I could speak with them. John tells me that the manager won't be back until Tuesday and then proceeded to hang up on me. A lot of how I was feeling could have been helped with some kindness. Especially with the massive inconvenience that could have been avoided if he would have just looked my car part up or done any of his job that I'm sure he is triained to do. The way that John dismissed me and spoke to me on the phone before hanging up is absolutely unacceptable on an level. If you guys have audio in the store or recorded phone conversations I beg if anyone cares about how people are being treated at this store to listen for yourself.

The sign on the door says they're open till 9 PM, they closed over 10 minutes early, they…read moreconsistently forget to put their open sign light on also.

The men there KNOW THERE STUFF! Really nice to go and get awsom help ,every parts store in area…read more,there mean,don't care ! Sell you wrong things . Never HAVE HAD TO RETURN ANYTHING I GOT FROM NAPA !!! Thanks guys !

Poor customer service. Saw an elderly woman ask for assistance on how to replace left turn signal…read morebulb, the person working the counter turned and said what do we look auto zone we don't do that bullshit here.

I have always had good service when going to this NAPA store. The owners are friendly and helpful,…read moreand have been a great assistance in trying to figure out the issues I have had with my older vehicles. I grew up in Highland Park and still will refer to this store even though I live farther away...thanks for your help guys!

Nobody was friendly or helpful, had to come back for more items and was closed an hour earlyread more

I'm VERY picky about who I let work on my truck, and I couldn't be happier with the work I had done…read morehere. I called around 9, they had an opening at 1:30, and a couple hours later, my A/C was blowing 47F once again. It was a pleasure doing business with Jim, and instead of the usual mind-numbing boredom off a waiting room, I hung out and watched the work get done while shooting the breeze with him. He was more than happy to show me what potential problems he looks out for, gave me some useful tech tips, and when I asked for quotes on some more maintenance I'll be needing soon, he was upfront in letting me know that one of the jobs I need done is not their specialty, and referred me to another shop that he trusts. I trust his word 100%. They'll be the first on my list the next time I need any more repairs or maintenance. Highly recommended.

Great work and at a fair price. Absolutely trust what these folks say and the service provided…read more None better around here.

Will NEVER go back here. I have taken all my cars there for well over a decade. Go in today just to…read moreget a code test as my engine light came on. Done this in the past, takes five minutes. Was told it could take up to 30 minutes as they were working on cars. Lady comes in after me needing a quote on a muffler. They take care of her before me. Girl behind the counter tells me he doesn't know how to use the machine, yet another employee is working behind the desk, patronizing with the female customer; he couldn't take care of me? I waited over 20 minutes for nothing. They just lost a loyal customer who took all three of his vehicles there. HORRIBLE customer service!!! And the girl working behind the counter could not even care. Didn't even try to fix the customer service blunder. GOODBYE!!!!

My car had a rattling noise from the undercarriages. They showed me the pipe that was rattling and…read moreprovided option to fix the rattling. Their pricing was very reasonable for my Explorer. A new pipe was quickly installed! Great communication!

Steve & Ronnie are the best! Honest and good deals all the time. Check them out! The Dodge Power…read moreWagan is Bad Ass! I remember it back in the 70s sitting in their small garage. Good Job! Razor!

This isn't a review of there service but for there driver that almost hit me, he went into the…read moreoncoming lane of traffic to get around me when the lanes merged into one line. You would think that someone driving a company truck would drive it with respect since it reflects on the company. Very sad.

Master Truck and Trailer truly offers exceptional service and support. They took the time to…read moreunderstand my towing requirements and provided me with the necessary information. I purchased an air lift airbag system and installed a fifth wheel puck system for my new Ford F350. Jonathan, John, and Louis were knowledgeable and patient as they guided me through selecting the right system for my specific towing needs, from my camper to my cargo trailer. They also took the time to explain other features and merchandise available at their store, as well as the services and maintenance they can offer for both my truck and trailer. The installation of both the fifth wheel puck system and air lift kit went flawlessly, and MTT exceeded my expectations. my apologies, as I did not get Jon's son's name, but he did a thorough job of explaining how the airlift system works, and what the right set up should be for the various trailers. A very knowledgeable young man. I highly recommend Master Truck and Trailer for any truck or trailer needs you may have.

This place is phenomenal. Honest and knowledgeable. Took my pontoon trailer there last week to get…read morenew bearings all around and a brake assembly and they were done in two days. Just in time for our boat trip!

Had a continuous battery draw somewhere in my Honda CRV by the time I switched to an interstate…read morebattery. Before I finally found someone who could diagnose and fix the issue, I came back with a dead battery within 3 to 5 months and the guys remembered me. Gave me a replacement no questions asked and even bothered to measure the voltage to see just how bad the drain was. Very nice people, would really recommend their shop.

Chris and his team are amazing! Every visit I have had at this store has been great! I'm always…read moregreeted with awesome customer service and every question I have is answered with detail that I can comprehend. They always go above and beyond for their customers and I feel appreciated for even walking in the door. I Love the staff here! Thanks for making a difference!