Sunday night, 7:30 and I need a battery for my Hyundai. I called Advance Auto parts and Tracy…read moreanswered. I told her my problem and she checked for the correct battery and it was in stock. She said they closed at 8:00 I said I was on my way. When I arrived she greeted me and asked Manny to please check my battery to make sure that was what I needed. It was. Manny had the battery changed in record time and I was on my way. My thanks to Tracy and Manny, you two are the reason Advance Auto is my choice.

The employees are very helpful. Pedro came outside to help me with my car's hood latch, as it…read morewouldn't close. He spent time oiling and working on it. He went above and beyond what I could have expected. He sold me a headlight and some other products. He was very informative, and I felt he was very honest. Finding an honest person to help with cars is a big deal for someone like me who doesn't have much car knowledge. I will definitely be a return customer and recommend this place.

Chris and his team are amazing! Every visit I have had at this store has been great! I'm always…read moregreeted with awesome customer service and every question I have is answered with detail that I can comprehend. They always go above and beyond for their customers and I feel appreciated for even walking in the door. I Love the staff here! Thanks for making a difference!

Had a continuous battery draw somewhere in my Honda CRV by the time I switched to an interstate…read morebattery. Before I finally found someone who could diagnose and fix the issue, I came back with a dead battery within 3 to 5 months and the guys remembered me. Gave me a replacement no questions asked and even bothered to measure the voltage to see just how bad the drain was. Very nice people, would really recommend their shop.

10 STARS Update:…read moreJune 17, 2026 I came here for oil change and mentioned some noise my husband was hearing. After thoroughly inspection the technician named Adrian stated that he will need to replaced the strut due to leakage. That being said, they provided a courtesy vehicle, allowing us to carry on with our day at no extra charge, which made things much easier for us. Whoever completed all the work on the vehicle, did an amazing job. The service at Karl Knauz is truly impeccable. From the moment you arrive, you're treated with professionalism, transparency, and genuine care. Kristy from service department is knowledgeable, attentive, and takes the time to explain everything clearly, making the entire experience seamless and stress-free. It's rare to find this level of service and attention to detail...exactly what you expect from the BMW brand. Highly recommend.

Gave me a blank key after I paid $117.00 for a NEW key cut and shipped from Germany…read more They order cut keys at fields bmw 20 minutes down the road. I simply came here since it's closer, They SAID they cut keys at Karl knauz too which is why I brought my registration. When I asked why I was handed a blank key the ugly smelly boy in the parts department I was talking to simply shrugged and didn't even care. I was told my refund would be sent to my address I have still NOT got my refund. I will get my refund or my new key I was SUPPOSED TO GET in other legal ways if means if need be. I have the transaction ID and all the receipts. Corporate bmw is currently investigating the situation as well. If you had any sort of brain in that building I would've had my key and not have called corporate.

Every time I come here the customer service is top tier!!!!!! They always try to help me out with…read moremy car's issues. appreciate their service.

This Mickey Mouse ran store has got to be the laughing stock of all wanna be mechanics parts…read morestores. From the disrespectful "manager" if that's what he wants to call himself. I truly believe any one of these positive comments are false and made up or paid for. To the "manager" mocking my disability, to him then mocking my branch of service. He clearly has never nor could serve a day in his life. So disappointed in the lack of customer service, and if that's what they putting in manager positions they need to reevaluate their policies and manger placement or hiring.

I have always had good service when going to this NAPA store. The owners are friendly and helpful,…read moreand have been a great assistance in trying to figure out the issues I have had with my older vehicles. I grew up in Highland Park and still will refer to this store even though I live farther away...thanks for your help guys!

Nobody was friendly or helpful, had to come back for more items and was closed an hour earlyread more

Great place, good prices, I always get the correct part, parts are high quality not like the big…read morestores. I travel 12 miles whenever I need an automotive part, been going three for around 40 plus years, this is the only place I buy auto parts from. Highly recommend it.

Horrible customer service! Wish i could give them 0 stars. I was the only person in line this…read moremorning, still had to wait 10 minutes for 1 out of 3 employees to help me. Once i was finally helped the guy was looking at my part i needed all crazy giving me a attitude asking all kind of questions except the make and model of my truck to better assist me. All i took them was something similar to a castle nut.

Jen, the Assistant Manager at the Buffalo Grove, Illinois location went way above and beyond to…read morehelp me figure out which fuses I needed and where they were located within my vehicle as I have four fuse boxes in my car. Thank you again Jen for all of your help!

Two employees went way beyond helpful. Had to replace serpentine belt on my truck but didn't have…read morethe correct tool todo so. Learned from these two that the store has a rental policy for tools and refunds your money when tools are returned. They didn't have to mention this and instead try to sell me what I needed. They didn't and I commend them for this. Job is done, tool returned, and I am very grateful.

I've been going here for service since I purchased my corvette at Shepard Chevy. They keep you…read moreupdated. Dealers are always a little more expensive. The only real knock I have is that parts like brakes and butteries aren't always in stock. It could be because my car is 23 years old. I don't know.

I rarely leave negative reviews, but my experience with Kunes Lake Chevrolet in Lake Forest…read moredeserves one. On Monday, July 27, during one of the worst storms in the Midwest, I visited the dealership to purchase a 2018 Nissan Sentra listed for $5,000. I test drove the vehicle, decided to buy it, and was ready to complete the purchase. Unfortunately, the dealership lost power due to the storm, making it impossible to finish the paperwork. I waited for about an hour before leaving because there was still no power. The following morning, I stayed in contact with my salesperson, Hashem, who informed me the dealership was still without power. We agreed that I would return Wednesday after work to complete the purchase. Then, just five minutes before I got off work on Wednesday, I received a call informing me the car had been sold to someone else. This is what makes the situation so frustrating. We communicated on Monday, Tuesday, and Wednesday, and at no point did anyone place a hold on the vehicle, even though I had already test driven it, committed to purchasing it, and the only reason the sale wasn't completed was because the dealership had no electricity. A simple "sold pending" sign or a hold for a customer who was actively working with the dealership would have shown basic professionalism and respect. Instead, I wasted multiple days, rearranged my schedule, and got my hopes up for nothing. I left feeling misled, disappointed, and completely undervalued as a customer. Unexpected circumstances like a power outage aren't the dealership's fault. However, how they handled the situation afterward absolutely was. Customer service is about communication, follow-through, and doing right by people. In my experience, Kunes Chevrolet failed on all three. I will not be returning, and I cannot recommend this dealership based on how my purchase was handled.