Can't give enough praise to JJ Auto Service Center and owner Jason. I'd trust him with my pink…read moreslip. I love dealing with family businesses where the family is dedicated to upholding its reputation and high values. He shows me what's wrong, explains options clearly, and guides my decisions, and he's always been right.

Called with a fuse issue on my 9 year old Audi and was pretty much dismissed…read more So the service may be very good, but I was disappointed that I wasn't offered even a diagnostic.

10 STARS Update:…read moreJune 17, 2026 I came here for oil change and mentioned some noise my husband was hearing. After thoroughly inspection the technician named Adrian stated that he will need to replaced the strut due to leakage. That being said, they provided a courtesy vehicle, allowing us to carry on with our day at no extra charge, which made things much easier for us. Whoever completed all the work on the vehicle, did an amazing job. The service at Karl Knauz is truly impeccable. From the moment you arrive, you're treated with professionalism, transparency, and genuine care. Kristy from service department is knowledgeable, attentive, and takes the time to explain everything clearly, making the entire experience seamless and stress-free. It's rare to find this level of service and attention to detail...exactly what you expect from the BMW brand. Highly recommend.

Gave me a blank key after I paid $117.00 for a NEW key cut and shipped from Germany…read more They order cut keys at fields bmw 20 minutes down the road. I simply came here since it's closer, They SAID they cut keys at Karl knauz too which is why I brought my registration. When I asked why I was handed a blank key the ugly smelly boy in the parts department I was talking to simply shrugged and didn't even care. I was told my refund would be sent to my address I have still NOT got my refund. I will get my refund or my new key I was SUPPOSED TO GET in other legal ways if means if need be. I have the transaction ID and all the receipts. Corporate bmw is currently investigating the situation as well. If you had any sort of brain in that building I would've had my key and not have called corporate.

Still coming here for oil changes and other maintenance and they are still great! I have referred…read moreseveral people and they all had good experiences.

I've been taking my cars here for the past decade. Frank and Rick have saved me thousands in…read moremaintenance fees versus what the dealerships quoted me over the years. They've also saved me countless times from having unnecessary repairs thanks to their second opinions. I couldn't be happier with their service.

Very thorough inspection and clear explanation of each item along with photos of bad parts!…read more They did quality work and offered financing. We were able to get a loan car too. That helped a lot! Thanks guys!! We will be back!

Have been a customer for many years and they have been taking care of my 2013 Toyota. Would not go…read moreany ware else. Nicest people.

If honest, fair, friendly, affordable and small town/small shop vibe is your jam, then take your…read morevehicle to Billy's. They have a cute little shop on the corner in the heart of Highwood within walking distance to so many wonderful businesses if you need to kill time. When you walk into Billy's, it's like you have entered their laboratory, everything they are working on is pretty much within eyeshot of the lobby. Billy's is keeping it old school. There is no fancy computer system, no appointment texts, no data capturing, just you having a conversation with Billy about your need. Billy will provide you a cost estimate on the spot and a ballpark on turn time, he scribbles your name and number down on a pad of paper, takes your car keys and that's it. You will NEVER receive a text from Billy, or an email, nor be required to use an app. You WILL receive a phone call and/or voicemail. I have had big jobs and small jobs done here and neither have disappointed. I literally came in after work with a small job sight unseen at 2pm in the afternoon and Billy turned me around in under an hour. You cannot ask for much more than that. So glad to have Billy's as a local resource and happy to patronize.

My daughter's A/C was blowing hot air. Brought the car into other mechanics that told me it was the…read moreclutch or stuck valve. Brought the car into Billy's and even though he was busy , he diagnosed the problem and rectified it in 2 hours . Honest, professional, and trustworthy guy. Price was more than fair...

Francisco was extremely professional, knowledgeable, and honest throughout the service process for…read moremy Tesla Model S Plaid. He took the time to thoroughly inspect the vehicle, explain the work being performed, and ensure the final result would meet OEM standards. His attention to detail and commitment to quality gave me complete confidence in the outcome. I highly recommend Wheel Tech to anyone looking for exceptional workmanship and outstanding customer service.

They do a very good and honest job. I appreciated my last interaction where they honestly said they…read morecouldn't fix a wheel because if they did, it would compromise the integrity of the alloy. I wasn't charged. Thank you for being honest and value friendly.

I've been going here for service since I purchased my corvette at Shepard Chevy. They keep you…read moreupdated. Dealers are always a little more expensive. The only real knock I have is that parts like brakes and butteries aren't always in stock. It could be because my car is 23 years old. I don't know.

I rarely leave negative reviews, but my experience with Kunes Lake Chevrolet in Lake Forest…read moredeserves one. On Monday, July 27, during one of the worst storms in the Midwest, I visited the dealership to purchase a 2018 Nissan Sentra listed for $5,000. I test drove the vehicle, decided to buy it, and was ready to complete the purchase. Unfortunately, the dealership lost power due to the storm, making it impossible to finish the paperwork. I waited for about an hour before leaving because there was still no power. The following morning, I stayed in contact with my salesperson, Hashem, who informed me the dealership was still without power. We agreed that I would return Wednesday after work to complete the purchase. Then, just five minutes before I got off work on Wednesday, I received a call informing me the car had been sold to someone else. This is what makes the situation so frustrating. We communicated on Monday, Tuesday, and Wednesday, and at no point did anyone place a hold on the vehicle, even though I had already test driven it, committed to purchasing it, and the only reason the sale wasn't completed was because the dealership had no electricity. A simple "sold pending" sign or a hold for a customer who was actively working with the dealership would have shown basic professionalism and respect. Instead, I wasted multiple days, rearranged my schedule, and got my hopes up for nothing. I left feeling misled, disappointed, and completely undervalued as a customer. Unexpected circumstances like a power outage aren't the dealership's fault. However, how they handled the situation afterward absolutely was. Customer service is about communication, follow-through, and doing right by people. In my experience, Kunes Chevrolet failed on all three. I will not be returning, and I cannot recommend this dealership based on how my purchase was handled.

I had to take my car in for a starter. Diego kept me in the loop throughout the entire process…read more He gave me the costs of the parts and labor and even helped me find a tow service to get my car to their establishment . The work was done in one day. I would recommend the people at Sunset Tire. you won't be disappointed .

great job on oil change Thanks to the friendly team for all…read morethe help and good service