Thank you for fixing my phone and being so practical about it…read more Yall are very kind and thank you for being nice

The fellow working here was fine, helpful and informative. What I don't like is the way the chain…read moreadvertises. Yes they do some car key fobs but there are many, many exceptions. The lifetime warranty that is complained about elsewhere is actually a good deal and I've found all locations honor it. It depends on your key fob. I have one in which the battery lasts forever so I didn't get the warranty on that one, but the other fob the battery drains every couple of months or so and this has been totally worth it.

Always very helpful, have visited multiple times over the years. The owner is patient and mindful…read moreto make sure you get the right product for what you need.

14 day return policy. Purchased fluorescent bulbs and condensers. Didn't fix my problem. Had to…read morereplace but am stuck bc your company has restricted return policy. Lost customer

Very friendly and helpful staff. They solved my battery issues right away. The store is a very…read moreconvenient place to shop and the prices are great!

My pricey Oral B electronic toothbrush battery has needed replacing for awhile. I tried looking up…read morethe replacement battery online and found that it required soldering--forget that! I decided not even to attempt it. Surely, the Battery Giant should be able to handle something like that. They had to have done hundreds. Nope. In fact, I'm not sure they have done any. Anyway, I got a call saying to bring in the charger because it had a wrench for opening the handle. I brought it to them. The next call was to tell me they can't replace the battery, and I should come pick it up. Okay, I'll have to figure out something else. Not so fast...I receive another call saying they got it and should have it ready for pickup the next day. Cool! But when I go to pick it up, I find that they have completely stripped the little wrench on the charger and the opening in the base of the handle. To get it open, they cut a couple notches so they could use a chisel to twist it open. Then the person I had been dealing with this entire time says that the wrench was like that when I brought it in. Are you kidding me?!?! I didn't even know there was a wrench on the charger. This is a problem. I paid my bill and left. Hopefully, the new battery lasts a good long time. Bottom line: Enter at your own risk. I will not be back. And some advice for Battery Giant? Hire people you can trust will tell the truth and have some backbone to admit when they do something wrong.

Chris and his team are amazing! Every visit I have had at this store has been great! I'm always…read moregreeted with awesome customer service and every question I have is answered with detail that I can comprehend. They always go above and beyond for their customers and I feel appreciated for even walking in the door. I Love the staff here! Thanks for making a difference!

Had a continuous battery draw somewhere in my Honda CRV by the time I switched to an interstate…read morebattery. Before I finally found someone who could diagnose and fix the issue, I came back with a dead battery within 3 to 5 months and the guys remembered me. Gave me a replacement no questions asked and even bothered to measure the voltage to see just how bad the drain was. Very nice people, would really recommend their shop.

Sammy was the nicest guy and very helpful in helping me with a new battery. Your company is very…read morelucky to have him, especially these days when most salespeople barely look you in the eye or say hello.

The stuff was unfriendly and I felt scammed. I walked in, nobody was present in front. I looked…read morearound and found a six pack of batteries labeled on the shelf for $4. Waited about 10 min for someone to come out from the back. He refused to sell them to me and said they were for commercial clients only. He said they are intense batteries and as such couldn't sell them to me. He said he had some house brand batteries instead that were the same but could be sold to consumers and were even cheaper! So he runs around the store and grabs a different six pack of the exact same type of battery. He goes to ring them up and it's $22. I'm like what the hell? He apologies, walks around the counter, goes to where the batteries I grabbed originally were, takes the $3.99 price tag off the wall, crumples it up and put it in his pocket. He then comes back around the counter to tell me he won't reduce the price from $22. WTH? It was like being in the twilight zone.

I am one of those people who wear a watch every day. About four years ago, I had my watch battery…read morereplaced at Batteries Plus for the first time. Two years later, I went back for another replacement, since watch batteries typically last around two years. That time, the associate suggested I opt for their "KITWATCHLIFE" service, a lifetime battery replacement for that specific watch, for $21.99 plus tax. It was only about $9 more than a standard battery replacement, so I figured that if I used it just one more time, I would come out ahead. I was told all I would need to do in the future was provide my phone number. I saved my receipt, just in case. Fast forward to today, I returned for another battery replacement. The store was empty except for one associate, Samantha. At first, she seemed hesitant, not because she didn't want to honor the lifetime service, but because she was concerned about damaging an expensive watch. She mentioned that if the watch was worth more than $150, they might instead offer to refund the lifetime service fee or transfer it to a different watch. I told her the battery had already been replaced twice there without issue. She decided to proceed and, to my surprise, replaced the battery in just a few minutes, much faster than previous visits. In the end, I definitely got my money's worth. If you have a watch that isn't particularly expensive, I think this is a good program to consider at Batteries Plus. Just be aware that some staff might be cautious if your watch is on the pricier side.

I was there yesterday and had the battery in my car fob replaced. I'm of the opinion that this…read moreservice, which is less than $30, was not overpriced compared to other alternatives. The hardware store near my house was unable to replace the battery. A new car fob can cost hundreds- even more at the dealer. I'd rather spend @$30 than be unable to open or start my car. They were very courteous and efficient.

Had a battery replaced in under an hour. Dropped it off, went shopping and picked it up, easy…read morepeasy. Friendly and helpful staff that know what they are doing. I highly recommend this location.

It's okay, but BP needs to work on their data base. I thought the extra charge for a forever…read morebattery replacement on my car key fob was a good idea when I got it, but sometimes stores can tell, other times like at this one they can't seem to figure it out. They were friendly about it, but it was a little inconvenient.

I went AutoZone first for a fuse for my car cigarette lighter. They told me I needed to bring in…read morethe fuse. Well I know nothing about car fuses. A friend suggested O'Reilly. Cameron was the only employee in the store but he was able to help me. He located the fuse and matched it with what he had in stock and put the new one in for me. Perfect!!! The bill was only $5.14. Thank you Cameron.

I needed a new headlight for my Grand Cherokee. My husband thought I was given the wrong part but…read moreChad was spot on and even tried to help install it but his hands couldn't squeeze thru the port. Even tho he wasn't able to install the headlight, I was highly impressed with his willingness to help. It's great to have a great employee that gives his all. Thanks, Chad.

Just went here again recently for my second battery from them. First time was back in 2019 for a…read moreTercel. This time it was for my Corolla. Both experiences were the same, quick and straightforward. I was in and out in under an hour. What stood out to me was the transparency. When I called ahead, the owner gave me the price right away, $144. No runaround, no "bring it in first" like most places. That alone made it an easy decision to come back. So if you're looking for fast service and upfront pricing, this place more than delivers.

The best in and out for a new car battery. Friendly, fast and the price…read morewas right. Also, easy to get to.

Great place, good prices, I always get the correct part, parts are high quality not like the big…read morestores. I travel 12 miles whenever I need an automotive part, been going three for around 40 plus years, this is the only place I buy auto parts from. Highly recommend it.

Horrible customer service! Wish i could give them 0 stars. I was the only person in line this…read moremorning, still had to wait 10 minutes for 1 out of 3 employees to help me. Once i was finally helped the guy was looking at my part i needed all crazy giving me a attitude asking all kind of questions except the make and model of my truck to better assist me. All i took them was something similar to a castle nut.