worst customer service I think I've ever dealt with. called once, put me on hold for over 15…read moreminutes and never answered. called again, was happy to answer then. then told me I would need to schedule my oil change online, after saying they had availability. went to schedule online, no availability all week. trash service.

I'm currently at the auto shop side of wallMart , Mrs. Amanda took care of me quickly and very…read moreknowledgeable, she was caring of the customer and efficient , if anyone in the area need a quick auto service this is an amazing location. I had to obtain service on a main and also a spare tire ... amazing customer service.

Didn't get his name but he helped my dad get the right windshield wipers and even helped install…read morethem. Great customer service and very clean inside.

I would never go back to do business at this place if it weren't for the young man "Tito Olivencia"…read morethe other gentleman and I'm being nice calling him so walked away after checking my battery which I bought there. and saying it was bad. He asked for my phone number and when I gave it to him. He said he went back four years and didn't find me and walked away. After a few minutes of me looking for the receipt in my email. I asked if he could look up my name. His reply was "everyone thinks their name is unique " I then asked if he can try my email. His response was a waive of his hand saying "one of them can if they want. I guess referring to his coworkers. I never raised my voice or said anything that might offend him, but from the first moment I felt like he didn't want to be bothered. So I stood there trying to figure out what to do next because I paid 250 for the bad battery. Then a young man came into the store " Mr. Olivencia " and immediately asked if he could help me. I explained what happened and he asked for my phone number. He immediately found my purchase receipt. He then checked my battery again and agreed it was bad and spilling acid all over my car. He quickly changed my battery and apologized for the bad experience. That young man is worth a million bucks. His customer service is excellent and if I ever go to that business again and don't see him. I will walk out and not spend a penny. The gentleman who treated me badly was an older gentleman who surprised me because I'd expect him to be the professional and not the young man. Goes to show you, anyone can be great or lousy at their job. I hope Mr Olivencia succeeds in everything he does. The other gentleman should be retired and put to pasture. He obviously doesn't want to work. Just wants to get paid.

Aaron was very helpful with any questions I had over the phone, When I came in he came outside to…read moresee what was going on helped me know what needed to be done and got it handled for me. Very fast and efficient!!!

Had my rear brake shoes replaced in Charleston the day before I left for a trip to NC. Left around…read moredinner time, pulling a small, but full, box trailer. I was well on my way, too far to turn back, when brake warning lights started to come on. I stopped at the next safe spot and discovered brake fluid leaking at the left rear wheel. GPS told me an O'Rileys was the closest parts store. Arrived and told the young man (who I later learned was Braiden Patrick) at the counter what my predicament was. He stated by pricing brake hoses for me but said we needed to know which hose it was and offered to come out and take a look for me. To shorten the story a little, he helped determine the it was the piston that was leaking and proceeded to almost completely do the replacement job for me (in the parking lot with some sleet and light snow falling, and with tools from the store). All this without asking for a dime. Needless to say I can not recommend this store highly enough. Talk about going far beyond superior! If you go to this store tell Braiden thank you for me again please

I've worked in customer service for over 28 years and discount tire is refreshing in an economy…read morethat seems to have lost sight of good customer service They are so awesome with attentiveness; always willing to explain Their turn around time is stellar:)

For the first time since getting my tire pressure checked there, Discount Tire, 7660 S Raeford Rd,…read moreFayetteville, NC 28304, I waited for 10 minutes for it to be done. I went inside and spoke to Bethany. She explained their computers were down and when they came back up, they were inundated with customers. She went out and performed the procedure. She was thorough and professional, GREAT customer service!!!

Needed a 100 year old Model A Ford original radiator cleaned and checked out for a restoration…read more Everyone there was so kind and handled the job with respect and timeliness. Great job everyone and especially to Chris! He has been doing his job for a very long time and they are all lucky to be together! Thank you all for taking such good care of my needs. Jon Warren 1929 Model A roadster

My experience with Harrell's Tire & Automotive has been an absolute nightmare. I brought my vehicle…read morein due to persistent misfires and specifically chose this shop because they are listed as a Jasper-approved transmission mechanic. What followed was a series of miscommunications, incomplete work, and questionable billing practices. From the start, I was told by Kaleb that a full diagnostic and fuel pump replacement had been completed. I approved the fuel pump replacement based on this information. However, after multiple follow-ups and showing up to pick up my vehicle, I learned the fuel pump was never replaced. Despite being told the vehicle was running smoothly, I paid nearly $900 and received my car back in worse condition--it no longer even turns over. I also provided the necessary parts for the EGR valve replacement, which they ignored. Instead, they charged me $248.32 for their own part, despite clear instructions to use the one I provided. Their response afterward? "Oh, you wanted us to use your part?"--which had already been discussed. I was billed for multiple levels of diagnostics and essentially nickel-and-dimed, yet I never received a single clear diagnostic report. When I requested documentation to justify the work and charges, I received vague responses with no real findings. I followed up repeatedly by email, and no one responded--even now, I still haven't received the information I asked for. Every time I asked for clarification, I was ignored and when finally receiving a response, i was told the issue was now "out of their scope"--but only after hours and only after repeated follow-ups. This is especially misleading since they are listed as a Jasper-certified transmission repair shop, and that's exactly why I brought my vehicle to them. Despite this, they referred me to another shop that isn't even Jasper-approved. What's more, only 1 of the 4 core issues was addressed. No O2 sensor replacement. No proper resolution of misfires. No transmission diagnostics. No fuel pump replacement. The vacuum leak diagnostic is listed on the invoice, but the explanation doesn't make sense--especially when they claimed they couldn't run the car long enough for transmission testing, yet also said a test drive was done. Prior to dropping my vehicle off, it had misfires, but it started and ran. After picking it up, it won't even turn over. The situation is worse now than when I left it with them. Kaleb claimed it was running well right before pickup--but that clearly wasn't true. They are legally required under NDOJ guidelines to provide detailed documentation of diagnostic findings and repairs, and they've failed to do so despite repeated requests. I never expressed confusion. I approved the repairs--I simply wanted a record of why they were needed and what was found. Instead, I was dismissed and told I didn't understand, which is both false and insulting. This shop lacks honesty, transparency, and professionalism. I paid $900 for a car that's now non-functional, received no valid documentation, and was misled about what was done. Absolutely unacceptable. I would not recommend this shop to anyone under any circumstance.

Talk about feeling uncomfortable and feeling ripped off, let me share it. On May 13th, I took my…read moretruck there for an A/C leak and after $100 I was told there were no issues found. They had replaced the refrigerant and I was good to go but if the A/C went out again to bring it back. On June 3rd, my A/C stopped working again so I took it back to them. When I arrived to drop it off I was wearing my Army PT shorts and the front desk lady came closer, looked me up and down and said: "Look at those legs! I'm glad it's warm outside and that's right, I got no shame." I'm glad my wife wasn't there, cause it would probably have gotten ugly. Anyone would feel flattered with a compliment, but that felt completely out of place and wrong. Now imagine the opposite, I'm the one behind the counter and say that to a lady coming in as a customer? Later on, Bob called me and explained the Condenser was bad and it would cost $775 to replace it. I told him I would have to wait to get it fixed. He charged me again $50 this time which to my surprise would not be counted against the $775 if I brought it back to them. I just got off the phone with Auto Zone and they have a brand new Condenser for $120 w/ lifetime warranty. Called another shop and they can replace it for a fraction of the cost. Best of luck to anyone bringing your vehicle there.

My Son was ripped off by this company. He is a soldier in this great country's Army, and way too…read moretrusting. He brought his Mazda 3 in with a wobble at speed. This company said it was his rear Calipers (brake). Really?!? They replaced the rear Calipers, with no consent, did not supply the damaged parts at the end, and charged him over $500.00! Guess what?!? Didn't fix the problem (imagine that!). My son had to take the car to another (honest) repair shop, which diagnosed the problem as the front rotors. Now, I know cars, so the front rotors sound are way more the likely culprit! I am 56 AND HAVE NEVER, EVER, HAD TO REPLACE THE REAR CALIPERS ON ANY VEHICLE I HAVE EVER OWNED. Buyer beware.

I went to Pep Boys with my dad and we had a really great experience. Wonda and Brittney helped us…read moreso much from start to finish. They were extremely patient, explained everything clearly, and made sure we understood our options before making any decisions. We never felt rushed or pressured. They took their time with us and treated us with respect. Customer service like that is hard to find these days. Thank you, Wonda and Brittney, for going above and beyond. We truly appreciate your help!

One rep (Carl)said a tech won't get to my vehicle and within 20 min of picking my vehicle up,…read moreanother rep (female) lied and said a tech drove my vehicle up "70 mph" and didn't find anything. Here's the thing...my vehicle never moved from the position and angle I parked it in from the initial drop off and my odometer was the same. I hate #%*#% liars!!!!

Rude employees placed a curb side online order. Very rude when picking up and stated I had to come…read morein the store. But I thought it was curbside?!

I went into this store and immediately I was greeted by friendly yet knowledgeable staff members…read morewho provided me with quality customer service.