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    AutoZone

    4.0 (3 reviews)
    Closed 9:00 am - 6:00 pm

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    Pep Boys - Alignment off still after second time returning to have it corrected

    Pep Boys

    (75 reviews)

    I went in for an alignment after doing some suspension work. After the "alignment" was completed,…read moretruck pulled to the right. After giving them multiple chances to perform a proper alignment - I went to a Town Fair Tires and my truck is driving straight again. I requested a refund at the store - the store manager said I'd be issued a refund check from corporate within 3 weeks. It's been almost half a year now. I reached out to pepsocial@pepboys.com and they were equally useless as the store manager. Go to Town Fair Tires or Goodyear to get your alignment completed - Pepboys is the worst.

    Let me preface this by stating the general manager is very understanding and accommodating toward…read morethe issue I'm about to discuss. I dropped off my truck to get four new tires put on and an alignment. When truck was returned, all four of my gloss black rims were completely scratched beyond repair. General manager confirmed that this had happened and was an accident/mistake. They are offering to have rims painted and or replaced (whichever is cheapest). Whether this happens or not is another matter. The alignment was horrible and way off from when brought in. Had to take back to get it fix and it was still off requiring me to go to dealer to get it done correctly. Again, their team/staff were tremendously understanding. Though I would not recommend this store further a return visit by myself. Very disappointed and dissatisfied with the service. I have reached out to pepsocial@pepboys.com and received no response.

    Tasca Ford

    Tasca Ford

    (76 reviews)

    went to have recall fixed and they did something to my Ford Escape and now it runs terrible. I…read morecalled and asked for the service to fix it and they stated a minimum of $200 to look at it. REALLY??? Not going to buy a car from them again

    We purchased a 2025 Ford Maverick AWD Hybrid on 2/22/25. Within a week, we found the promised…read moresafety features were missing. With no option to add them at the dealer, the GM offered a replacement at no cost--but only if we submitted a 5-star corporate survey, which we did at the time, and felt it was deserved. We want to revise that survey to reflect our overall experience 7 months later. The order for the replacement truck was placed on 2/28/25, and we were told it would be built in about 4-6 weeks; instead, Ford took over six months to build the truck. During that time, tariffs were put into place and the cost of the vehicle went up at the corporate Ford level. Pricing was unable to be confirmed until the truck was built and brought into the US. When it finally arrived, we were asked to pay for the cost/tariff increase and the fees all over again. This was about $3,500 and not something we had planned for. Efforts were made to alleviate the costs, but the initially discussed no cost replacement was no longer on the table. A consolation maintenance package was offered with minimal coverage for oil changes and tire rotations. Better than nothing, but limited nonetheless. Seven months later, we still don't have the safety features. Overall, a disappointing end to a very positive initial experience.

    AutoZone - autopartssupplies - Updated June 2026

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