Ran over a large screw that looks like it was planted there on purpose at the edge of their parking lot. I went inside & told them, they all started laughing. Asked them what was so funny about this. I don't get gen Z whatsoever. Was this a case of "Just a prank, bro"..? read more

Gave me 4 rotors for my car opened the duralast gold boxes when I got home and sealed in the box one of the 4 rotors was not for my car. I don't know if this is an autozone problem or a duralast problem but they suck. Now I have to drive an hour back and grab the right rotor and open it in the store to see if it's correct. Big waste of time, never has this issue at any other auto parts store read more

AutoZone - Auto Parts & Supplies Near Me - Gardner, Massachusetts

The service I received today was above and beyond my expectations. Cesar H was friendly, kind, knowledgeable, and ever so helpful. My tail lights were both not working so I assumed it was a fuse and entered the store and asked if they carried them. Cesar came outside to my car and checked all the fuses inside and under the hood to find that they were all good. He proceeded to assist me by taking apart the tail light to get to the bulb to see if that was the issue. He took the time to explain everything that he was doing, and showed me how to tell that the bulb needed replacing. He then replaced the other light bulb for me too! Needless to say the appreciation I have for this establishment. It is such a good feeling to know there are honest and caring people around. I would highly recommend this AutoZone to everyone. Thank you for making my day! Jean T read more

Good products and prices, great service. I needed a new headlight bulb for my 2004 Corolla and was going to try doing the replacement myself (tired of being over-charged by mechanics for ultra-simple jobs). I wasn't sure which bulb would fit best. Tim helped me identify the best bulb, and offered to do the replacement for me! Wow! He had it all fixed in under 10 minutes. :-) read more

Stopped by this afternoon after having issues with our car battery. The gentleman that helped us out was very friendly and also very knowledgeable and patient. Always have great experience at Auto Zone and will continue to come back. read more

The staff are helpful and assisted me in finding a heavier grade oil for my high mileage car after an auto repair place insisted I could only use 5W30. The location is convenient with ample parking. If I need other parts in the future I will definitely return here. read more

Dang Auto Zone you are expensive! But I will say that its always clean, open on time (even when the weather is crappy) and they always have everything. Seriously , I mean you will get it cheaper online but where else can you drive down the street and grab parts and accessories you need in one shot? I have always had knowledgeable staff assistance and the only time I've ever had to wait was when they were so busy I couldn't even imagine that many people needed to be at auto zone at once. Sadly I only ever ask for advice when I find myself here in dire straits with my various junk boxes - but they always help me so much just to figure out a general idea of whats wrong with my vehicle before I go nuts and send it to the dealership for repair, when it could be as simple as adding a special additive to the engine or something. Also any automotive shop/garage/industry that hires women on a regular basis - has got my business!! read more

I want to take a moment to share a true example of Customer Service. I had a Church Sister with a passenger who was unable to get her car started. She contacted another friend to give her a jump. The car started and she travelled to a local competitor. This competitor stated they were unable to check the battery unless it was removed and brought in to be checked. Fortunately, I had called and asked what happned. Once she told me I suggested going to AutoZone, their business backs up the store advertising. I called and spoke to a Rep. by the name of Mike, he shared that they would "GO OUTSIDE" to test the car battery, as long as it was not very busy (as fortunately it was not at the time). I Googled the nearest AZ location and found your W. Broadway business. I told him she would be there within 5 minutes. Approximately 20 minutes later I received a call and the Customer was "Exceptionally Pleased!" Action taken: Tested Battery. It was No Good! Automatically recommended factory recommended Duralast Gold Battery. CHECKMATE!! Great Job! A couple days passed this crossed my mind and called to Thank Mike! The Rep., whose name was Slade answered, I shared with him this was an appreciation call. He asked me to give him a second to get note taking material, took my name and phone number if he want to contact me. During these life changing times. The two representatives exemplify CUSTOMER SERVICE! Not good, but, YES, A GREAT EXPERIENCE! Keep on Keeping On! Autozone all the way, unchallenged! THANK YOU! read more