I had a minor accident and I referenced Caliber Collins to the insurance company. I made an…read moreappointment and took my car on the 30th of July to get an estimate. The guy came out, took pictures and said he was uploading everything to the insurance company. I arrange to drop off my car on the 4th of August. I decided to call the rental car company to make sure everything was good they told to me to call the insurance company to make sure everything was approved. I called and apparently Caliber failed to upload all my documents to the insurance company to get approved for my rental. I have a very busy and hectic schedule and now I have to wait a whole week before I can drop off my car again to be in the process of getting fixed. In the beginning I was thinking there was something I messed up on or forgot to do but a professional place of business is slacking. The people are very nice and respectful and hardworking but i don't like having to come back and forth for things I thought were taken care of.

I was involved in an accident in June 2020 and immediately took my Jeep to Caliber Collision in…read moreOlive Branch. Body shop recommended obvious body repair and to replace the front axle while using the internals of the old axle. Communication updates were regular and Jeep was returned after a lengthy period on August 18th. When the vehicle was returned, I found the front tire that was replaced had the incorrect load range and had to have another one ordered and mounted. The front vent tube on the new axle was still capped and I had to remove it to prevent axle seal damage or overheating. The front pinion yoke was leaking gear oil from the seal and there was a roaring noise coming from the drivetrain. At first, I thought the leak was from the blocked vent tube and the noise was from the tires, but after some time, it has been determined it was much deeper than that. The Jeep was sent back and instead of looking at the deeper issue, the pinion seal was replaced again and returned with the same results. Several weeks later, I found the pinion seal again was leaking. Returned it again and seal was replaced for the 3rd time, but only after I was told several shops wouldn't touch it because it wasn't a factory setup. After the 3rd time, I was on a planned family trip and stopped for gas and could smell gear oil. Looked underneath and the whole bottom was covered because of the leak. Sent images and video to rep and he did not respond. Spoke to and sent pictures and video to GM Mark Parks who told me that it would be addressed but the shop that did the original axle work said there was a lift on the Jeep, which was the same lift that was on the Jeep prior to the accident and was not an aggressive lift to begin with being only 2.5" in height and well within factory specifications. We are now in the early weeks of December and I was told by Mark Parks that I could take it to another shop and they would cover the charges to get the issue addressed. Took it to Off-Road Innovations in Olive Branch and dropped the invoice ($200+) off at the counter of Caliber as Mr. Price was out of the office. I did not get a response to my invoice that I dropped off, but was told again by Mr. Price to have another shop look at it after the issue returned again. The last shop determined that the bearing used was from the original axle and was burning up the seal as a result. I paid nearly $1000 out of pocket for the diagnosis and replacement of the bearing and seal. I went by Caliber and explained what was wrong and what had to be done. Employees that were there confirmed hearing I would be reimbursed for this cost and that I was right that Caliber should be the ones responsible for the repairs. After several attempts to reach Mark Parks, I was told that he left that location and went to Hernando. I was never reimbursed for my frustration, time, or cost of the repairs.The body work was fine, but I would never use them again for repairs or service on my vehicle.

The guys worked with me on the tailgate of my old Bronco. The work was outstanding, and done…read moreexactly as requested.

These guys went above and beyond for me when I needed work done on my 2007 Toyota 4Runner. I can't…read moreeven tell you what they did because they don't even offer it as a standard service but it helped me out tremendously! Thanks again guys!

Everything went Better than expected; Exceeded my expectations! Attentive 5 Star Level Service!…read more Newest top notch facility. Was greeted with a smile, opened my car door and escorted to the automated Barista machine, then invited to relax in the comfortable climate controlled waiting area until the " you need a ride driver" Joe, took me home. Greatness from beginning to end. Thanks, Kia Southaven

took my new car in for an alignment and left with the alignment worse and 2200.00 worth of damage…read moreto my headliner. got the runaround for two months and they refuse to do anything other than have some car detailer that travels lot to lot mess with it which will certainly make things worse. The so called mechanic got black grease all over my headliner and when they tried to wipe it off, it burred, fuzzed and shredded the headliner fabric. 8 inch streaks of black grease on a brand new car headline, let that sink in. You best avoid their joke of a service department

We have been customers of Christian Brothers Automotive in Southaven since 2022 and have been there…read morenine times for oil changes, but this last time was terrible. We have been loyal customers and have been very nice to them, but the last time I had questions about the inspection they had done in early March of this year, it became a whole ordeal. They inspected the vehicle because my husband asked them to take a look at his engine mounts, at first they said it was a Courtesy check and then when they were done with the inspection they charged him $89.95. The excuse was that it required more effort to inspect so they needed to charge the service, but they never communicated that to us. Since we were customers for a while we just let that go and continued business with them. They gave us a quote for the work and we discussed it. My husband and I decided that the price they estimated for the labor and engine mount (around $700) was expensive. We had an expert opinion on the situation as well and during that time Christian Brothers ordered the part and we decided if we could buy it from them. They agreed. My husband and his friend installed the part, but when they installed it, they realized it was a transmission mount and it did not need to be replaced. We were confused as to why they ordered the transmission mount because our friend who works on cars said that the top mount was the one that was worn out. The transmission mount was not worn out, but because the time and labor to get to the transmission mount was strenuous they replaced it. On Tuesday, March 25, 2025, my husband scheduled an oil and brake fluid change with them, and I took his car in. My husband wanted to question the engine mount to them but, since he was at work, I asked them to look at it because we knew it did not need to be replaced. They said again it would be a courtesy check since the inspection was not too long ago. They did not charge me for the inspection. When I came back to pick up the car, I brought the original transmission mount to them, and the technician or service writer named Sean tried to explain to me that the bushing of the engine mount needed to be replaced because he could move it with a piece of metal in the hole and press it down with force. He showed it to me. They said that it needed to be replaced now. I did not know anything about engine mounts so I looked it up on Google to fact-check it, and when I looked it up, I noticed Sean got very annoyed. I found on Google, " Signs of a Bad Mount: If you CAN'T move the bushing by hand, or if you notice excessive engine movement, clunking noises, or increased vibrations, it's a strong indication that the engine mount is failing." I showed them what I found, Sean then explained that what I found on Google was wrong. On the original mount, there were no cracks on the bushings as well, it just showed that it was used of course. I tried to explain to them that this mount did not need to be replaced. The manager Corey came to the desk, and asked, " So what do you want us to do? What do you want from us?" he stated aggressively. I did not know what I wanted them to do, because I did not know how to resolve the issue. I explained to him that this mount did not need to be replaced because it did not look worn out. Google says that the bushing is supposed to move with force, but before I could finish explaining, GM Corey asked and said, "What do you want us to do because we are too busy trying to go back and forth with you? We do not have time for this!?" We are not going to argue about this for hours with you!" - he said angrily. I wanted them to figure out the issue because we paid them in early March around $89.95 for an inspection. It should have been their job as a business which we had paid for to figure out the issue instead of asking me what I wanted them to do. I had asked them to look at the initial inspection report and he denied it and said no because they made it clear that I as a customer was wasting their time. Christian Brothers Automotive at that point was aggressive, argumentative, and defensive. I was unsatisfied with the part that they ordered and I questioned their work, and instead of conflict resolution, they responded terribly. It is okay for customers to question the business and find a solution and maybe come to a compromise but it was not okay for them. It was a ride-or-die mentality. The owner came out at this point and in total three men were looking down at me and raising their voices at me. The Owner John Ferrante says," My technicians work hard every day and do the best they can for their customers and I do not like how you are talking about my workers! I don't usually fire customers but I fire you!" He then says, "You and your husband can go to Google Technician instead of coming here." He then laughed at me. But the thing is I never insulted or ridiculed them, I just had questions and all I wanted for them to do was to verif

My engine was having trouble. The team at Christian Brothers ran into some obstacles in fixing the…read moreissues but they persevered. Even though it took longer than expected they charged me for only what was in the estimate. The staff here are respectful and knowledgeable. I would recommend them to my friends and family. Thank you CBA Southaven.

After a referral, I scheduled an appointment via their web site. The place was packed even with an…read moreappointment. I had two to three people in front of me. (The line was worse later.) The team member examined the tire and suspected a puncture. The waiting room had a refrigerator with bottled water, so I helped myself. Seats lined the main area, and I never observed anyone having to stand. A bathroom is present. I was surprised to hear my name called by a technician versus an associate. I was sent on my way with a patched tire at no charge. I will definitely consider having Discount Tire replace the tires in the fall.

The service was super fast. They put four new tires on my car and I thought maybe it was a NASCAR…read morepit crew. But what I really have to say is how friendly and polite all the employees were. I was very impressed.

Neal and the crew at BTE always come through with my converter and trans parts needs. They nail my…read morestall speeds dead on and have been indestructible. I've used many of their planetaries, cases, valve bodies, input shafts, pumps and more with no problems! Thanks guys!

Superior service from Neal, Chris, or Eddie. They make sure that you are well taken care of all…read morethe time. Most places have forgotten customer service, but this place hasn't.

Used to provide good quality service until they within 4 months stole from both of my vehicles…read more They first told me that they didn't go inside of customers vehicle. They stole my legally licensed firearm and I had to call the police after they lied about not having it. And remember they initially told me they didn't go inside customers vehicles. Luckily the chief of the PD got involved and all of sudden they said that they had forgotten to give it back to me when I picked my vehicle up. Secondly their stole my Very expensive cancer medication. They are not to be trusted and are very racist towards their minority employees. Now I may be a white female but I have biracial children and I detest racism in any form.

I've stopped a few times to get tires repaired or breaks checked. Each time I'm turned away because…read morethey are either too busy or it's like they just don't want my business. Figured first couple times they were actually too busy. My tire was about to fall off my truck this morning but they don't care at all.

Quick and great prices and service for all my simple tire fixes like a nail or a flat.read more

I dropped my vehicle overnight and it been there the whole next day and still did not get service…read more Then when I go get my vehicle, they seem to not even care. Very poor customer service