My car battery died. The hubby and I came in today (01/02/26) to purchased a new one for my Nissan. Pablo helped us and he was a star! Not only did he help us find the exact right battery but he dropped it into my engine and hooked it up for me! He was professional and very knowledgeable. The battery was installed and ready to go in about ten minutes. Auto one has won a very loyal customer today! read more

AutoZone - The nice guys even dropped in my new battery for me! - Auto Parts & Supplies Near Me - San Marcos, California

Locked my keys inside of the Ford F150 needed a slim Jim and was able to purchase one in auto so I tried buying this another automotive places like O'Reilly, but they would not sell it to me. It's nice to know that there's a place you can actually go and buy a tool to get into your vehicle if you need to and I'll be considered a thief. read more

AutoZone - Auto Parts & Supplies Near Me - San Marcos, California

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Luis at AutoZone! Wow!! Thank you so much for helping me with my Kia Sorrento. I needed a light I've been driving all over from one place to the next trying to find the right light. Then I ran into another problem those lights hook in in a really weird way... Youtube collage didn't prepare me. There is NO WAY I COULD HAVE DONE THIS without HIM!!!. If you're looking for auto parts in San Marcos, or car parts in Escondido. I'm not sure you can get much better than this place with support like Luis at your side this guy went above and beyond... and I'm very appreciate thank you. read more

AutoZone - Thanks guys!! Best auto parts in San Marcos.... Maybe the world. - Auto Parts & Supplies Near Me - San Marcos, California

Alex was very helpful. He checked my battery and the cables to confirm that my battery needed to be replaced. I appreciate how thorough he was. Got a 3 year warranty on my battery and it was worth the price for him to help me replace it. Thanks Alex! Would definitely return. read more

AutoZone - Changing my battery - Auto Parts & Supplies Near Me - San Marcos, California

Domenick D was very helpful in replacing my wife's 2022 Acadia battery. It wasn't an easy and normal task. Gmc had multiple battery supports and added fuse box attached to battery which made it more tedious to replace. Domenick was patient and knowledgeable, would definitely ask for his help next go around. read more

Pedro is an amazing customer service rep. I please apartments and sell homes for a living. Pedro has 10/10 customer service skills and expertise in his field. He was honest, up front. Helped me secure a great deal and then educated me on how and why the right battery was the perfect choice for myself and my wife. 10/10 employee. If you are doing promotions or yearly assessments he deserves a great increase and opportunity. This is the type of worker that will go on to be very successful! read more

I went to Auto Zone to check if my battery needed a replacement. A few days ago, I got my oil change at Valvoline and the shady female worker told me that my battery was in the red zone. Obviously she lied. David checked my battery and it was still 100%! All he suggested was to clean the erosion off the top. I bought the cleaning kit and David cleaned the battery for me. I appreciate the help and honesty. read more

Ricardo was absolutely amazing! He answered all my questions and helped me install my new battery! He was super super nice and really helpful! There was another person that helped me out but unfortunately did not catch his name but they were absolutely wonderful! Will 100% keep coming back because they are all so helpful in there! read more

Above and beyond is the best way I could explain Kraig W. He was so kind, and helpful. I stopped by for oil, and he went outside and checked it for me. I also mentioned that I needed to buy some pliers because the bolts on my license plate cover are ridiculously tight. He took the time to even help me with that. It was a smell gesture, but it meant the world to me that he was willing to help me out. I really appreciated his service! read more

Luis is a great worker. I came in late because my battery was not working, after asking which battery I should get, Luis presented me with options and rang me up. After I bought it I asked if he could help me set up, he notified my because of the time I came in he could not go out and help me because it was against store policy. But, he did give me a great detailed description of what to do which made me trying to put the battery in go perfectly. 10/10 employee, definitely going back to him whenever I need something done or for my car. read more

First off I want to say I'm a complete novice when buying car parts. I called autozone to see if they could help me get brake parts for my car. The gentleman who answered the phone was Danny. This guy was a procand knew his stuff. He made the inquiry super easy and even offered to pull the parts so I didn't have to wait. I drove all the way from temecula to pick up my parts. Wgeb I arrived the location was standing room only. I noticed that everyone in thr store was working super effective and attending to everyone's needs. I looked for Danny but was quicky attended by Eric. Eric looked over the parts and told me if Danny picked the parts, he know they were correct. This gave me confidence. I did have an issue with my bank that delayed the process by about 15 mins but we picked up the parts with ease. I say good bye to Danny and shook Eric's hand. To the management. Please keep hiring outstanding employees. read more

I would like to thank Joey and Alex on their EXCEPTIONAL CUSTOMER SERVICE AND SUPPORT!! My car battery died 3 times in one day and didn't know what to do. Joey lead me in the right direction and helped a girl out! I am beyond grateful for his kindness! Thank you Joey! Thank you Alex for putting in my new battery and for your help! They deserve a raise! read more

Just visited this autozone for the first time after trying multiple other auto shops, Jim was super helpful and was able to help me finally find the headlights I needed will definitely be coming back to this shop! read more

Went in to try to replace my battery. Ceez helped me so much. Tried everything he could do to help me out in regards to which battery i should go with and its benefits. Even let me borrow his tools. Was very knowledgeable, understanding, and friendly. Thank you so much Ceez for your time and effort. read more

I had rust problems on a Jeep battery terminal. I went into AutoZone in San Marcos CA. When I went to checkout with some cleaning solution and a steel brush, the clerk Zoe offered to show me how to pull the terminal and clean it properly if I would bring the car to the store. I did and she was a wonderful person to come help me in the parking lot. Much later I found out it was her 1st day on the job and she is going to school to become a certified mechanic! She deserves 5 stars! read more

Huge shout out to Zo at the Rancho Santa Fe auto zone location! She had an amazing attitude and made the process so easy. I'm very grateful she was working the day I came in. My check engine light came on and my car needed new ignition coils. She took it upon herself to offer her help instead of me having to go into a mechanic to get it fixed which saved me so much money. This made my day! So so so thankful. Great workers and expertise and this auto zone location. read more

Morgan and Joey are a huge asset to your business. Morgan is a very knowledgeable Manager and is always eager to make sure my experience is the best. I came in with a bad battery and Morgan looked it up and informed me that it was still covered under warranty. That was a a relief and Joey happily swapped out the old one and installed my new battery in less than 15 minutes total. Wow! Awesome, Great service!!! Thank you Morgan and Joey. This is why I purchase all of my automotive products on all 6 of my vehicles at Autozone. Great company and really awesome customer service . read more

Terrible service. I booked an appointment a week out for an alignment. When I got to my appointment, I was told it would be a 1.5-2 hour wait despite my appointment because they were "backed up". After 2 hours, I inquired about when my car would be finished and was told another 45 minutes. 3.5 hours later and my alignment is done. What a freakin joke. I understand being backed up, but when you have an appointment, that should be made a priority over random walk-ins. read more

I needed new windshield wipers and Cesar B assisted me. He told me what sizes that I needed for my car and showed me where they were in the store. I was having trouble finding two blades that were the same brand in the correct sizes, Cesar noticed and came over and helped me find the ones that I needed. After I purchased them, he came out and installed them on my car. He was very friendly and courteous. read more

I came in after my car wouldn't start and had to get a new battery. The whole experience just left me feeling like I should have gone somewhere else. The customer service was terrible. I paid $220 for a battery that I later saw online that I could have got for half the price. They said they could install it for me so I opened up my hood and waited outside for someone to help. Eventually a service employee shows up (his name badge said his name is Cesar). No acknowledgement, never said a single word to me, it was clear that he was struggling with installing my battery. After going inside to get help, he finally gets it installed, then simply shuts my hood and walks away. I drove off shaking my head thinking it was such a weird interaction. I'll go down the street to o'Reilly next time. read more

Came to get a new car battery. A girl helped me put it in. Now I feel lame and worthless! But hey my car starts now! Thanks Autozone.

Worst customer service experience I've ever had at an auto store. I called with a part number in hand. They guy said they had it in stock. I asked him to put it behind the counter for me before we hung up and I drove 25 minutes to get there. He said no problem, and hung up on me. I called back and told a different guy what happened. He said, no problem, he's looking now. Hang tight. After being on hold for 5 minutes, I decided to start my drive. I got all the way into the store (while on hold for 20+ minutes) and the guys are just standing behind the counter so I said, "I called about the triple square bits" and he said, "oh yeah. I couldn't find it." So I said, I just drove 25 minutes to get here because you said you had it and left me on hold the entire time?" And he said. "My bad." Never again. Thanks for wasting my time. read more

I bought a starter from them, installed it (took 2 1/2 hours, was a pain) and it was defective. It wouldn't turn over. So I replaced the battery & starter relay and tried again. Still nothing, I decided to tap on it & what u know it started So I tried shutting it off and starting it again....nothing. I took it back and first told me it wasn't from them, showed them the reciept, the older gentlemen who was helping proceeded to say my reciept was for an alternator, not a starter. So after I showed that it was for a starter, he then tells me I cant have my $ back, only replacement and they wont have it in until tomorrow. I said fine with me. While he was taking my info he decided to tell me that he has been in the automotive field for 35 years and never heard of anyone having to tap on a starter to make it work, I kind of chuckledand just knodded along. Guess since I didn't take the bait he tells me that he's going to tell everyone he knows not to take their vehicles to my place of work (being because I had my uniform on, he knew where I worked). Just smiled and said nothing to respond to his attemps (3) to start a conflict with myself. So I just like to tell people this isn't my first time have an autozone employee try & push my buttons, because they dont want to return my $ fo r a defective product they sold me 4 or 5 days earlier. This kind of buisness is unprofessional and I for one felt las tho they were trying to intimidate me into keeping their junk product. I will never be a customer at that Autozone again due to their bully tactics read more

Just stopped in for new windshield wipers. They found them fast and offered to go out to my car to install them! Great job, I won't hesitate to return. They had them installed in minutes. read more

Excellent customer service and helpful associates. They do have everything you need to get done and have nothing but positive things to say about the store and the staff. 5/5 service! read more

I walked in and the store was empty so I went to the counter where 3 people stood talking. I asked if I bought a brake light there if someone could put it in? A short girl said no, they were short handed. I then asked if they had batteries for my key fob. The same girl found one and started to put it in until a man walked into the store. She turned to the guy next to her and told him to finish because the customer was hers and handed the job off. I still needed a brake light so I went down the street to O'Reillys and although they were busy, they put the light in right away. There's a reason their store was empty. Auto Zone you've lost a customer for life and O'Reillys has gained one. read more

John C helped me with my car battery, he was so kind and knowledgeable. He was a super hero! Thank you so much!!

Every experience has been shit at this location. Customer service is beyond low. There's an older woman with blonde hair that has an extremely bad attitude and needs to be removed From working with the public. Didn't get her name, but will be Contacting corporate. read more

Thank you to the store manager Guillermo for providing me a battery replacement this evening! I appreciate you taking ownership and helping me. read more

Headlight bulbs replacement 2015 nissan altima 3.5 can be difficult I had no lights told Alex of my situation she jump into what we call at UPS service mode unbelievable service she found a way to bypass removing engine parts. Bulbs in customer myself say Bravo! ALEX made my New Years. read more

This was the worst experience I've ever had at an auto part store. My car has been dying lately so I went in to test my battery and get a new one. Vladimir came to help me, he began by putting the positive clamp onto the negative and I already knew this guy has never touched a battery in his life. I quickly corrected him and we laughed it off, after ten minutes he failed to successfully test the battery. So I said screw it I'll just get a new battery, he began to disconnect the battery in which he was unsuccessful doing so. In complete and utter shock of how he couldn't do the most basic of task, he went on and said sorry we cannot get your battery out. So he started to connect the battery back up so I can drive to O Riley, he does everything and closes my hood and says your good to go. I go to turn on my car and nothing... I get his manager to jump my car and the manager opens the hood to find that this idiot didn't connect the battery to the car, he just bolted it down. I begin to complain and the manager says, "calm down everyone makes mistakes" keep in mind I've been here for 40 mins now. This manager is unsuccessful in jumping my car, so he gets another manager, in which made me wait another 10 mins. The last manager finally jumps my car, slams my hood, and walks back inside with out saying anything to me. So I wasted almost an hour of my time for nothing, not a new battery...and didn't even get my battery tested. O Riley got a new customer. read more

Long story but Migel saved the day! He offered exceptional customer service and offered to price match after a bit of a misunderstanding! I saved $60 yay Also they had inventory of a very particular battery ! Great experience read more

The Employees are great, but the parts are junk. They sell cheap Chinese made parts that have to be replaced over and over, hence their warranty. Their business model is DIY sales as the parts are NOT installer quality, they do not even recognize Jobber pricing which is a Commercial sales industry standard. Understaffed and Overpriced, Oreilly or Rockauto.com is much better value. Duralast brand is Chinese junk in box that you do want to install or be installed on your vehicle if you care about quality. "Quality is never an accident. It is always the result of intelligent effort." John Ruskin Sorry, there is no intelligent effort at Autozone!! read more

Victor was very helpful! Got the job done in 5 mins. It was easy and good price. Took the stress away

Miguel was kind enough to let me borrow a screwdriver to change my rear light blub. He actually came out to check on me and finish helping me change the bulb. He was such a pleasure and a big help. I have loved Autozone since my days in Texas. read more

So I went to buy a new pre ordered alternator for my car that my mechanic has ordered and this scum bags gave me a used one and obviously someone returned it because it don't work because the bearings is no good. read more

I came in, asking if they could help me with my fuses. An employee named Luis came in and helped me right away made my trip extremely fast and easy. Thanks again Luis! read more

I went into the store to get new wiper blades for my windshield and Joey took me and showed me all the different ones for my car and helped me put in my new wipers. read more

As of today April 21,2023 approximately around 8PM a young gentleman help me with brake pad after I was done shopping around I had told the young gentleman I was a Vet short for Veteran. He had reach out too his assistance too input code, the white gentleman ask for military identification too show proof and I show him my DL with Veteran Stamp on the DL said it wasn't approved by him and made excuses too the young gentleman that other employee were getting in trouble. That uneducated white young man need proper training and educated Never ever in my life hear employee from autozone made excuses. I always shop at autozone here there too save money on auto parts. It's ashamed never again ever I well shop at autozone. FYI Veteran that are stamp too there DL are too eliminated Doc and VA Card too be official on DL. It doesn't have too be active duty DOD card. Once no longer serve active duty you are a Veteran FYI. So much of supporting troops read more

Went to buy brake pads. The representative looks up the parts and they are in stock. Long story short. The employee spots that the brakes don't have the hardware kit that they are supposed to have. That was a great spot. This is where it upsets me. He goes to the "back" to see if they are somewhere else. He comes back and tells me he took them from another box. Tells me it's from the same "dg series" it'll fit. I asked if he was sure. With confidence he says ya it's generic. I get home look at the parts. And they won't fit( abutment clips). I end up taking them back returned my whole order. Point is.... if you don't have the parts or they aren't complete don't lie to your customer. These parts are important and could cause harm to your vehicle if used improperly. read more