Napa Auto Parts in Niagara Falls N.Y always has what l need for my car…read more l order my parts online at napaonline.com and pick them up at store 041 in Niagara Falls N.Y.

Genuinely gave me all the information I needed. I needed to buy all new rotors and they didn't…read moreautomatically quote me the CADILLAC of rotors. They explained the difference of the brands and what I really "needed" versus what I didn't. Friendly and helpful and I was in and out quickly. NAPA has very competitive pricing and employees that know their parts.

My review is in regards to the service department, and especially Gary!!…read more I bought my vehicle at another dealership and although I loved my car-buying experience, I was extremely disappointed with my interaction with the body shop and service center. So much so I will never go there again unless it's something only covered under some of their extra warranties I purchased. One of the reasons for my disappointment, which was driving me insane, is that they provided NO explanation as to why one of my car features was not working according to what my owner's manual stated it should do. When I picked my car, I looked the woman dead in the eye and said "it says it right in the owner's manual!" And she just looked at me like "yea I don't care please leave". And no, I was not rude, I just wanted someone to listen to me and explain why it wasn't functioning. I tried calling 2 other dealerships and they did not answer the phone. Finally, this dealership took my call. They transferred me to service immediately, and then transferred me to Gary who was best equipped to answer my question. Gary took all of the time necessary to research why my car wasn't doing what the manual said it should do. He was patient and just as curious as I was! He figured it out at after looking up my VIN number and checking the code on the part. He explained it to me and even sent me an email so I could see for myself. Super nice, super professional, and plain old good at what he does. If this location wasn't 30 minutes away from me I would 100 percent come here for every single vehicle need based on this experience. These are my kind of people! And quite frankly, if I have another shotty body shop / service experience elsewhere .. I might just make the trip so I can go somewhere that gives me confidence! Thanks a million, Gary!! Give this man a raise!

In the past, i would have never left less than 5 stars for a West Herr location. However, I'm not…read moresure what has happened at the Chevy OP location. I showed up for my appointment on time and it took 3 employees and 10 minutes to find someone to help me and the other woman waiting with me for an appointment (the manager who set up the appointment with me was nowhere to be found despite confirming the appointment with me twice that day). It seemed like complete chaos. No one was to be found to help us despite several employees walking past us and multiple asking if we'd been helped, seeminglt gling to look for someone to help us. And then nothing happening. This happened 3 times before we finally had someone to help us. Luckily Brooks was fantastic in helping me out - he's the only reason this location receives any stars quite frankly. He was very professional and helpful in letting me test drive and helping me get a great deal.

West Herr Toyato on Main/Transit Williamsville there always there for you! We bought 7 cars from…read morethem threw the years. Best prices in town! Customer service is very accommodating to you for your needs! Thank you Toyato.

After driving over an hour from Rochester to West Herr Toyota in Williamsville to test drive a car…read moreI was interested in, I expected at least a professional conversation about purchasing. Instead, the used car manager, Jason Peters, told me in a dismissive, condescending way to 'go buy it somewhere else'--before we'd even started negotiations. I left feeling insulted and disrespected. I've since contacted the dealership about his behavior and have not heard back.

Super helpful and easy going, can't thank Max enough for helping me find, and even deliver the part…read moreI needed to get my car running again

Be careful dealing 2060. They charge for paying with a credit card. More importantly they charge a…read more25% return fee!!!!!! I just got hit with a $550 return fee!!! I will call anybody BUT 2060 from now on!

Wasn't planning on car shopping today but that's not happened. I spotted this dealership that I'd…read morenot noticed before. I swung in to see what they had. Welp, I spotted a vehicle that was already spoken for but was able to look at it in real life instead of always online. Ended up with a sales guy- Joshua- probably one of the most pleasant, non pushy, factual and realistic salesperson I've ever met. If there was something he questioned, he double checked with his sales comrades and found out truth. I believe he'll go far in his line of work. As for only four stars, wellllllll... his Mgr promised something and when I get it... if I get it , I'll update the stars ...

​Loyalty clearly doesn't mean much here anymore. After patronizing this dealership for years with…read morezero issues, I brought my vehicle in for a state inspection. It was failed due to ripped windshield wipers, which would be fine if they offered a reasonably priced fix. Instead, they tried to charge me almost $80 for a pair of wiper blades--a 100% markup over what local automotive part stores charge. With people struggling financially lately it is my opinion that this is very unreasonable. You can go to any local automotive parts store and find windshield wipers for anywhere $20.00 - $40.00, installed for free. In my opinion,​ using state inspections as an opportunity to price-gouge repeat customers is completely unacceptable. Very disheartening experience, and I will be taking my business elsewhere in the future.

Honest, professional and wonderful! If he says I need something done, I do it. I have that much…read morefaith and trust in what he says. Me, my friends and family have been going to him for years. Most recently, I had a total detail of a car that I purchased. It had some serious stains on the upholstery and carpeting. I now have a car that looks and smells like new...inside and out. They worked their tails off and I highly recommend their detailing work. The price beat out all other places and the quality of their work is second to none. Thanks again. Mary

I can always count on Newtons to fix my car and truck issues. They are very honest and will explain…read morewhat's wrong and give fair prices to fix. They will let you know if they see anything additional wrong on your vehicle but do not force you to fix anything unnecessarily. I would recommend to everyone.

I went there years ago looking for an estimate, was told they would call me back the next day , it…read morenever happened, I was willing to give them another try, but after some of the reviews, I have to admit that I'm a little scared. On a positive note they do seem like nice people on the phone,

Great Experience, ordered a Bedliner took longer to get in stock NOT ATM fault, Sara is the best…read more she called multi suppliers to get it right, price point was good. Will do business again.

Well the service isn't exactly what I expected it to be. Initially when I had posted the request…read morefor the work to be done on my truck I wanted both of the front side hub assemblies, 4X4 actuators, upper control arms with ball joints, lower ball joints, outer tie rods, sway bar linkages, pre-assembled strut assemblies and the sway bar bushings replaced in addition to that I also wanted the spark plugs and coil packs replaced. After discussing the information we had decided on $1,200 for all the work that needed to be done. (He originally wanted $2,300 to complete the job but then offered to drop it dramatically if I promised to give him five stars and a good review which I won't lie I took full advantage of, and would have followed through with it had he done a good job but that wasn't the case) I agreed upon half up front and half afterwards. I was told that it would take approximately a day and a half two days to accomplish this. After about a week the suspension was finally done for the most part (he didn't even know what half the parts were that I handed him were for and on top of that he wouldn't put the sway bar bushings on) BUT after that my brake line was broken and he showed up multiple times with inadequate tools he needed for the job, he stated that he had to get additional help. After not completing the job I kind of wondered where he had went. Come to find out that he was arrested and that's why he didn't come back, I had given him a total of $750 before he disappeared. After his incarceration which was approximately a week or so I did not hear from him after that and I had to replace the brake line myself in addition to that I had to finish or I am finishing the spark plugs and Not to mention he had hardly anything for tools or supplies and I had to supply them as well. He isn't very knowledgeable when it comes to the motors not quite sure what he is and isn't capable of but I do know that I've worked on cars for the past 20 years but due to a back condition I can no longer sustain the ability to do so. From his lack of knowledge I would have to say that this guy might be good to change your brakes maybe some light bulbs and that would probably be about it. Anything else that takes the slightest bit of knowledge I would not trust him alone with your vehicle if you wish for it to be done correctly. Also one final bit of information the buddy that he brought along i can't quite remember his name but he was the man that did the majority of the work and was more professional than the guy that is supposedly running this company and apparently he can't work without him glued to his hip as he doesn't seem to know what he's doing. so I guess that's a positive and a negative at the same time. But that concludes the encounter I had with this company. Approach with caution!

Young Man did my front and back brakes ,he was respectful, and offered to do my oil change since my…read morelight was on He was fast but did a quality job I recommend him to my friends and family .and the price was a great value I was referred to him by another customer