I had a simple headlight out but didn't notice until I was on my way home from work on Saturday…read moreafternoon. I stopped at a supply parts store first but they were closed even though it was 45 min prior to the closing time on their website, and the auto repair shop next to them didn't have the kind of bulb I needed in stock. Pep Boys was a bit out of the way but I decided to try my luck. When I pulled up, their employee, Zane, saw me park and actually walked towards me to see what I needed. He readily popped out the bulb, got a replacement and popped the new one in! It only took about 10 minuets, and the whole time he was so friendly, I definitely left with a very positive feeling about the whole encounter. Whatever Pep Boys is paying him, he deserves a raise! Thanks again Zane!

I made an online appointment for the morning and when I got there they said there was a 4 hour wait…read moreand that any appointments made that morning cannot be honored. I had actually made it the night before when they were closed so probably didn't register in their system until the morning. In any event, poor customer service. At least say you are short staffed and the system mistakenly let me set the appointment.

I have a good customer story about Danny at the O'reilly's on Oxnard Blvd…read more He took the time to show me where the item was, or should be, and engaged in conversation with me. In my opinion, this young man shows us that being open to help others will create a positive experience for others. He is an asset for O'Reilly's and I hope they recognize him for it. Thank you Danny for your help that day!

Friendly and helpful staff. The main issue here is that when I have a question no one is available…read more They are restocking in the back or helping someone else. When I finally get someone they are really helpful. Overall better experience here than a different auto part store I went to just before

Our vehicle wouldn't turn on in the parking lot outside of where Sizzler used to be. This shop was…read morestill open for half an hour. One guy inside was friendly and helpful. He left the store and walked with us to our Jeep. We asked if he had a battery jumper and he got his personal one and got our vehicle started! We bought one from them while there in case the Jeep stopped again. The one we had recently purchased on Amazon clearly did NOT work. The next morning, the Jeep didn't start again to bring it in to replace the battery, so their jumper came in handy a second time. I'm sad that they will be closing. It's not right what is happening to businesses all over the country.

My headlight was out on my 2004 Mini Cooper. The extremely nice and knowledgeable person installed…read moremy new bulbs even though it was raining. It was a bit difficult as one connector was broken and the bulb was stuck. The day before my check engine light was on and it was checked as well. Excellent staff! Excellent help! I wouldn't go anywhere else. Especially nice as I am older and probably would n have been able to do it myself. The mechanic was booked two weeks out.

Scott and all his mechanics are top-notch. He explains everything to you and make sure that what he…read moreis doing is the proper set up for your vehicle. I had taken my Tacoma to other shops and received bad information on what to do. They specialize in suspension and I was referred to them by DEAVER leaf springs and I couldn't be any happier. I picked up my truck yesterday and it looks and drives like a dream I I would highly recommend the shop to off-road and City driving users. Thanks, Scott.

I have a 2019 Tacoma Off Road and Carlos D. over at Go Big helped me solve suspension and tire…read morerubbing problems I started to have and was offering solutions that suits my set up and driving needs. I worked with Carlos throughout this whole process and I'm glad I did because he knows his stuff and the details when it comes to suspension systems. His customer service work ethics are 10/10. I needed a rebuild of Icon 2.5 coilovers and some new all terrain tires. After the rebuild, the shock itself started leaking and Carlos told me to bring it back asap so they can fix it at no charge and make it right. At that time I decided I needed some new tires and they set me up with the new Falken AT4s. After the installation of new tires, alignment, and rebuilt shocks, i started having tire rubbing issues from the increased tire size. Carlos offered a re-alignment to increase the caster even more from what it was originally set at to try and minimize the rubbing at no charge. The alignment was done and the rubbing came back when driving on certain roads so Carlos said to come back again. At this time, he offered to realign again at no charge, but also recommended a cab mount chop to alleviate the problem for my suspension system and tire size specifications. I decided to take his recommendation and went with the chop. I'm glad I decided to go with the chop because it made the most sense and they did a great job with the welds and paint job. I appreciate Go Big's work and shout out to Carlos for his dedication to making the job done right and offering solutions when things don't always go as planned. The solutions Carlos offered were cost efficient but also the right solutions for my driving style and set up. 10/10 customer service and 100% I'm a returning customer. Thanks Go Big!

Carlos was the best. Brought in my 8 year old battery thay was in desperate need of a change and he…read morehelped assist with it all. Everyone who works there was friendly and professional, thanks for the awesome service!

I'm telling you - these guys are ON POINT!…read more I was told by a mechanic that I needed a new battery and after doing research, I came across these guys. I must tell you this first... I went by their other location in Downtown and it seemed like 'they were just doing their job'. They meant well and truly meant no harm. I just didn't notice as much proactivity and showing the type of service as this location did! I called up this location and Alfonso (the manager) picked up the phone HIMSELF! The other location said that they didn't carry my type of battery at all! That wasn't the case when I spoke with them originally on the phone... how annoying! When I spoke with Alfonso, he was beyond personable - no matter how busy they were over there. I immediately drove over and noticed how busy they were. STILL - he took the time to speak with me and regardless of how busy they were... he not only found the battery in-house... he gave me a price breakdown and... HE INSTALLED IT HIMSELF! Personable, professional, on-point and doing things right. Now THAT's what I call customer service. I wish there was a 500 stars out of 5. Please do yourself a favor and give this guy some props. He's running a mighty fine establishment! Keep up the fabulous work Alfonso! You are absolutely incredible at what you do!!

Summary: If this is the closest store to you, like it was for me, I'd recommend driving a little…read morefurther. Don't think I've ever had a complaint about an auto parts store before. I was looking for an item and after a search for said item from an overly-cocky, ignorant employee it was determined that they didn't have it in stock. I said okay I'll just get it somewhere else. He said I wouldn't be able to find it anywhere else because it's "such a rare" part. I knew it wasn't so made a call and the next place I called had it. That kind of left a bad taste in my mouth. Sadly, I needed low beam headlights and went back because it was close to where I was. I picked out my low beams and went to purchase them from the same employee I dealt with before. In my head I said "here we go." He said I "absolutely needed" bulb grease and when I insisted I didn't want to pay for it and didn't need it he argued with me. I said whatever I'll just pay for it so I can get out of here before I blow up on this overly-cocky, ignorant parts guy. I'm a mechanic by the way and know what I'm talking about. Gotta love some of these auto parts store guys.

Went to buy a new car battery, and asked one of the employees if he could change it out for me…read more When I had called in earlier, the person I spoke to said they normally don't go out after dark but he thought that it would be okay. When I got there tonight, the boss was outside flirting with/assisting a female customer at her car. When the employee said he would check with the boss to see if he could go out and help swap the battery, the boss said no way. The only people in the store were 3 employees and myself. I said ok, if you can't help me change it out, will you please not charge me $18 core fee? I was thinking it would be easy transaction, switch out the old battery for a new one, and not have to not only pay additional $18 fee and not have to make additional trip to bring back the old battery to AutoZone. The boss said he would have to charge. Bottom line, AutoZone may be lower in price, but they are worthless in customer service. After zero satisfaction at AutoZone, I went to Batteries Plus. Their batteries were a little more expensive, but I got priceless customer service. The employee came out to my car, (in the dark) and asked about the battery, and tested it. Turns out the battery is actually fine, it may be an alternator problem. Business must be great for AutoZone because they couldn't care less about mine.

I had ordered parts 3 months ago, never arrived. I suspected because I had to return some parts on…read morethat order and there was confusion. They looked up the part that I had ordered, it was on a will call shelf for about the last 2 months, no call or ship to my home as originally promised. Today I bought another part and was given credit for the parts I never received but much to my surprise they photocopy my credit card on their store copy receipt. I asked them to remove it and was told that was their policy to keep a photocopy of my credit card. So, your credit card info is stored in unsecured box's that any employee could access if you made an in-store purchase. Combine their policies with workflows and more importantly attitude towards the customer and that will be my last purchase here.

Ordered resistor wire for my 70 cougar. I was shipped a resistor wire for 65-68 mustang. Rep…read moreacknowledged that part was wrong for my vehicle but insisted I pay to ship back part. Catalog has wrong part #, but Npd would not pay for shipping to return part. This is the last on a long list of parts that have been wrong for specific year model and build date. Classic industries and Ecklers beats them on every front .