It's a store where they'll bend backward to satisfy you! I…read morewas looking for a very specific type of grease, hard to find (EP 00 Semi Fluid) but Napa Auto Parts and specifically John and his team did everything they could. John went well above the call of duty, and did it with warmth, professionalism and a huge smile. I came for "just" a quart of grease, but I will surely come back. I strongly encourage you to pay them a visit, it's a store like they don't make them anymore. Thank you John!

Very kind people here…read more I came in with a naive thought about car battery price. They kindly explained that average market price is now higher and offered to match the online prices elsewhere. (Most places would have scorned at my ignorance by now.) Then I asked if I can borrow their tools to change the battery out in the parking lot, and they lent me the tools. After struggling with a heavy battery and rusty screws in the parking lot for 30min (I'm really inept with mechanical stuff), one of the guys ran out to check on me as it usually took only 5 min. He helped me (even when he didn't have to) with the screws and even carried the battery for me. Even though it's a auto parts retail store, the service they provide is amazing. I will not hesitate to go back to this store even without a discount. Note - the store is in the back so you can't see it from the street.

Not my favourite thing to do, to go to auto part stores…read more But, I've come here several times and I have to say the guys behind the counters/registers are superb. They actually go out of their way to help me out when I need that little bit of help. Several times that they actually come out with me, check under the hood and help me fix the little things that need fixin' Great place and superb service!

The guys pumping gas were extremely rude, and I will never give them my business again. They spoke…read moretheir native language in front of me. They would not make eye contact with me and they were even more upset when I told them to stop killing my tank. Never again will I give them my business.

Great for all your auto part needs. Always a fast response and the parts are usually delivered the…read moresame day. Pricing is very fair. If you need a parts supplier Wilson Family Auto Parts is highly recommended. I use them for everything!

Wilson Family Auto Parts has proven to be a company which takes pride in providing excellent…read moreservice, and making sure that a customers' order is filled correctly. Its a pleasure not to have to double-check orders which arrive at our establishment to be sure that the proper item has arrived, as has happened with our previous vendor. We look forward to a long-term relationship with Wilson Family Auto Parts, who also remits payment in a timely manner, without having to chase them for payment. Welcome aboard!!

I can't recommend this location enough. I went in looking for a specific product and Stephanie and…read moreRyan went well out of their way to help me. I was shocked to be honest at the length they went to in order to find me the product I needed. It's hard to find great customer service like this these days, so thank you both!!

Ordered a rear wiper online and the service was fast and so friendly. Wendell was great, very…read morehelpful and knowledgeable. Will definitely be back.

The staff was nice, the place was air conditioned, and I had a decent conversation. It's good to…read morefrequent non chain stores.

Needed something small but, unlike in a lot of auto parts stores, they were very friendly and…read morewilling to help

As a mechanic when a customer is in need of a repair , our biggest need is getting the right part…read morefast & for a fair price. The staff at Eastern , especially Fred are amazing at their craft. Reliable , fast service is why I only use Eastern Auto . Their paint & aurobody supplies are also a benifit. If it ain't broke , don't fix it. That's why I use Eastern !

The staff is very helpful and will go above and beyond to help you! They had everything I needed…read moreand guided me through what to do with my car. Would recommend!

I needed a caliper bracket for a 97 Ford Ranger. I called and visited a TON of auto stores....and…read morespent many an hour on the phone....and called junk yards....and Ford Dealers....trying to get this one part. Made one call to Autopart Intl, they had it...went in and it was the right part (which is a big plus as a bunch of places had the wrong part). I give them much credit for having this obscure part.

We had a really nice time! We could explore without feeling pressured by sales reps. Elkin Pereanez…read morewas fantastic--so helpful in finding the car we wanted. After the sale, he was great at keeping us in the loop and making sure we were completely satisfied. I'd definitely suggest talking to Elkin if you're thinking about buying a car at Toyota of Watertown. Fantastic experience.

I moved up here from out of state a few years back and had fine experiences with this location for…read morecar service during my first 2 years in the area. The last 3 years have been a different story. Every time I bring my car in, prices are unreasonable, with added expenses we didn't discuss before service. I have to negotiate literally every time I bring my car in, and I leave feeling swindled consistently. To say this place has become a scam is an understatement. The prices are arbitrary, and they can never tell me what work was actually done on the car. I most recently dealt with Michael for car service. I dropped my car off at 9am and then reached out to Toyota to check in at 3:30pm because I hadn't heard anything. I got a receptionist, who said Michael had a line of customers at his desk and that he'd get back to me. I immediately received an automated text message to approve or deny a list of services (that were not the reason I needed service on that particular day), and they never even addressed my issue. I waited until 4pm to call back, nearing the end of the work day because I needed to pick up my car by close and I was nervous they now wouldn't have time to address my issue. They'd had the car already for 7 hours without actually addressing the issue, only for Michael to call me around 4:30pm to say they can't help me. More accurately, I was given two options, 1) Toyota cannot help me because I had work done with "aftermarket parts" (these parts were installed by Toyota when I purchased my car, mind you), so I'd have to bring my car elsewhere, or 2) They would charge me an indiscriminate amount to remove all the fully-functioning "aftermarket" parts because "maybe" it would get them one step closer to addressing my issue - no guarantee it would solve anything but I'd be charged a great deal more money, have functioning parts removed to potentially also cause more issues without necessarily solving the original issue. I asked if a third option was available, one that could have been a fairly simple fix - and one that was recommended by another Toyota Service Center as the first step in solving the problem, and he said he'd never heard of such a thing. I explained that I'd contacted this other Toyota, and they said to start with this third option. Michael said, "If that was an option, the service technician would've given it to [him]." I asked if he could check in with the technician, and he refused several times. When I brought this up upon collecting my unserviced vehicle, he claimed that "he's not racist, but the technician is Chinese and doesn't speak English," so it wouldn't have helped anyone even if he had asked about the third option as I requested. Michael then went on to charge me $149 for labor (not the full $199 he "should've" charged me, as he pointed out for me to be grateful), despite nothing being addressed or accurately diagnosed on my vehicle. When asked how long the vehicle was looked at and what exactly I was being charged for, Michael couldn't answer. After years of feeling disrespected at this location, this was my final straw. I would strongly advise anyone to look elsewhere.