It's a store where they'll bend backward to satisfy you! I…read morewas looking for a very specific type of grease, hard to find (EP 00 Semi Fluid) but Napa Auto Parts and specifically John and his team did everything they could. John went well above the call of duty, and did it with warmth, professionalism and a huge smile. I came for "just" a quart of grease, but I will surely come back. I strongly encourage you to pay them a visit, it's a store like they don't make them anymore. Thank you John!

Very kind people here…read more I came in with a naive thought about car battery price. They kindly explained that average market price is now higher and offered to match the online prices elsewhere. (Most places would have scorned at my ignorance by now.) Then I asked if I can borrow their tools to change the battery out in the parking lot, and they lent me the tools. After struggling with a heavy battery and rusty screws in the parking lot for 30min (I'm really inept with mechanical stuff), one of the guys ran out to check on me as it usually took only 5 min. He helped me (even when he didn't have to) with the screws and even carried the battery for me. Even though it's a auto parts retail store, the service they provide is amazing. I will not hesitate to go back to this store even without a discount. Note - the store is in the back so you can't see it from the street.

As a mechanic when a customer is in need of a repair , our biggest need is getting the right part…read morefast & for a fair price. The staff at Eastern , especially Fred are amazing at their craft. Reliable , fast service is why I only use Eastern Auto . Their paint & aurobody supplies are also a benifit. If it ain't broke , don't fix it. That's why I use Eastern !

The staff is very helpful and will go above and beyond to help you! They had everything I needed…read moreand guided me through what to do with my car. Would recommend!

Mikhail as the second person to help me there today and took the trouble to open the key pad and…read morereplaced the battery. Before I forget, I want to express my gratitude to Mikhail for his help. It looks like a small matter but Mikhail was patient, careful and professional. It means a lot to me. Thank you sincerely! -- A happy customer

I had a headlight go out recently and went to AutoZone to replace it. Joseph W. went above and…read morebeyond to help me. Even though he was busy, he took the time to make sure I got the exact bulb I needed for my car and explained the options so I could stay within my budget. He even stepped outside the shop to check everything and offered to install the bulb for me. Joseph was very friendly, always smiling, and treated me, and every other customer I saw, with respect, courtesy, and patience. Thanks to him, I left with the right part, equal lighting on both sides, and peace of mind. He truly made my day with his kindness and professionalism. He deserves 10/10 from me!

Amazing! Oz and…read moreCompany are nice, helpful, generous, and likable. Today I went in there, bought three wiper blades, they consulted to get the right one, let me pay by Apple Pay since I forgot my wallet, and installed all three in 10 minutes. Love these guys! This is not the first time they've helped me out. They will help you out also.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Neil is the man! I…read moreneeded new Bosch wiper blades for my Volvo and after a huge go-around with my dealership, I decided it wasn't worth the aggravation and I would look elsewhere. Did a search for nearby stores selling Bosch, and not only is O'Reilly's nearby BUT they will install them for you! Neil was near the door when I walked in, he saw me carrying one of my wipers and asked right away how he could help. He gave me a few options and he had his coat on to head outdoors (on this freezing morning) before I could even get my wallet back in my purse. A couple of minutes later, I was driving off with my new wiper blades, zero stress and a new place to shop for anything auto-related.

After calling numerous auto shops and not being met with any urgency or accommodation I was able to…read morewalk in here for a battery change and engine check. They went out of their way to double check everything for me and replace the battery in a timely manner. I never want to have to go anywhere else. Highly recommend the crew and the service here!

I spent over $3000 to rebuild the rear-end of my Tundra. Less than 4000 miles later the rear axle…read moreseals are leaking, and they won't stand behind their work. Enough said.

I called to have my driveshafts one for the main drive shaft of the truck and a smaller one for…read morethe front 4 wheel drive repaired / rebuilt / or replaced if needed. they were cordial on the phone and seemed good to talk to.. So I brought them in and said that I wanted to have them do anything they had to do to them done to make them right. And I wanted them balanced . Cost was not a problem I just wanted them done properly. I asked if they should just make new ones especially regarding the longer shaft which was the main drive shaft because it was in seemingly such bad condition it looked to me like for what they would need to do to make it right it wouldn't be worth it. He said no.So I trusted his word and opinion and accepted his answer. One of the employees checked the yoke spline shaft wear on the rear differential side of the larger rear shaft and said it would need to be cut off and replaced because it had to much play in it . I said ok just do whatever it takes to make it right. again I was willing to pay for a good job . I never asked to take any shortcuts. I left them and when I went to pick them up the old spline was on it ( just greased) and they pieced together a new coupling on one end and just replaced the u joints and repaired the ball in the double cardan joint. of the rear driveshaft. The front driveshaft they just replaced the u joint. Well there was no balancing done and they looked terrible. not cleaned or anything. I naively took them and put them in the truck and now I have a vibration that's at a different point of what it was. I paid over 450.00 dollars for the repairs for these.I would stay away from this place. Obviously they could care less about the customer. And I want to make it absolutely clear that I said do whatever it takes for whatever it cost do do the work properly. I never questioned any price or tried to get anything for a low cost. I just wanted a good job done. The person who owns the garage that does my repairs for me who recommended them to me is furious and will not do anymore business with them anymore, nor will he recommend them to any of his other customers.

I have been a customer of J.P. since my teenage years....for a smaller yard, they often have parts…read moreI had trouble locating other places. You Are allowed to roam the yard and check things out yourself, including dismantling things, which can be helpful, if it's a part you haven't done before or not familiar with, therefore you gain knowledge to reassemble on your own vehicle. Just bring your own tools. Reasonable prices as well.....friendly staff and helpful as well..........

Outstanding knowledge and customer service! Best mechanic I've ever dealt with, absolute pleasure!…read moreHas been great to me and family for several years.

I needed a new set of wiper blades. It was hard looking between the raindrops on my windshield. I…read morewent in and gave my car model and year to the man behind the counter. He told me the size. After I checked out, he even came out to my car and installed it. You can't beat that for customer service. I bc will return when I need something for my car.

Location wise, this is a great spot, as it's right across from the Arsenal yard and at the…read moreentranceway for Storrow Drive into Boston. It has all the essentials you'll need to do basic repairs to your car, and if you have more in-depth work and parts are needed , you can always call ahead and they will see if they have it in stock. Should they not have the particular part you need, they will be more than happy to get that part for you from another one of their locations. They always have specials going on for oil changes, 5 quarts of oil and a filter for your car can be bought in a bundle, saving you somewhere between $8 to $10. The reason for my visit today was to change the oil to my car. Being that I regularly change my own oil, I knew the exact filter model I needed and oil type for my car. Unfortunately, today it seemed like there was not a lot of inventory on the shelves, as a good part of the shelf was empty of oil filters. I went to the front desk to try to see if there were any additional stock outback. I was greeted with a staff member who was eager to help, but with English being his second language, we were having some issues communicating back-and-forth. We were eventually able to pull up a list of inventory of filters that would be compatible for my car that should be in stock in the store. (Said it had that "one" in stock, but no where to be found) After literally going through each row and looking at each box, I was finally able to find that "ONE" filter that would fit my car. (It was mis placed....off course) The staff did his best to help and tried to seek alternative makes of the filter for my car and went as far as trying to find other locations that would have the filter. Definitely I suggest that if you are planning to do any type of repairs to your car, always call ahead to see if they have the parts you need in stock before you make the drive over there. Something even as simple as an oil change can become rather bothersome if you go there and realize they don't have that oil filter.