6/30/16. (AUX Mechanical) I had an emergency situation. The power transfer switch on my generator shorted out and the generated power would not shut off when my main power came back on. I called the after hours emergency line at AUX and left a message at midnight. They never called me back. When I called them the next morning, they told me they had no record of the 3 messages I left them. They then told me it would be the week after July 4th ( 7 days) before they could come and fix the problem. AUX was once a very good company that has now diminished to pathetic service for their customers. The new company I called (Century Heating and Air) was here within 15 minutes, performed a manual override on my transfer switch, which corrected the problem. This took 2 minutes. They then repaired the problem that caused the switch not to electrically override and serviced my unit completely. I have spent thousands of dollars with AUX mechanical over the years but will never use them again. This was a dangerous and emergency situation in which the just left me hanging after several pleas for help. Barry Lanzi read more

I'll make this short: they kept my pregnant wife waiting for an entire day. Said we needed a new AC and then couldn't do anything temporarily. This cost $200. Next day a different company did a temp repair in 10 minutes that has lasted us 3 months so far. Aux Mechanical's service and integrity are about as poor as I can imagine. Avoid at all costs. read more

Chris, did a great job on a ceiling fan. The administration and management were great as well,

Caleb gave us the price up front, showed up when he promised, did the work as promised, explained things as he went, even gave us a quote on some work that needed doing and left some material on other services available. Great price, great service. read more

DO NOT DO BUSINESS WITH AUX MECHANICAL I have been a premium customer with Aux Mechanical for 8 years and must be stupid! As a Premium customer Aux promised to give special attention and "drop everything" to put you first in line. Well, I've had it! Twice a year I am suppose to get a full blown maintenance check up on the HVAC units (I have 5). I always ask for an early morning appointment because it takes several hours to service so many units. EVERY TIME I have an appointment (which I set up in advance and Aux calls to confirm the night before) I get a phone call stating the exact same reason why they wont arrive and don't know when they will. "We had a service call from the night before which spilled over into this morning. So I will call you throughout the day to tell you when and if a technician can make it out." So not only am I not getting the premium service I PAID FOR. I scheduled my day for an early appointment and then never know which day or time AUX will even make it out! The thing that really set me off this morning is I had an appointment with the HVAC tech AND their plumber. But it just so happens that BOTH can't make it! After I finish this tirade I am calling the owner PHIL sand asking for half my premium payment back and firing them. read more

This was my first time using Aux Mechanical and I could not have been more pleased! It is hard to find great service these days but Chris S. was exceptional. Not only was he friendly and professional, he explained what he would do every step of the way, made helpful suggestions and was very knowledgeable. I highly recommend them for your mechanical needs. read more

The tech who visited our home was professional and worked quickly finishing the inspection in a timely manner.

Chris with Aux Mechanical was very professional, and helped us decide the best route to fix our problem. He took lots of time explaining our issue and the possible solutions. We were extremely pleased with our experience. read more

After being promised they would come out today because of a plumbing problem (I called in the morning). They called at 5pm and said unfortunately they cannot come out. At least have the decency to say when called "we are too busy today". Don't leave me on the hook until everyone goes into overtime. Poor business practice. I would never trust these people with any projects. read more

RE: COMPLAINT On Wednesday, January 25, 2017, I called your company to request a service visit, since I had seen several commercials on TV as you advertised for plumbing, electrical and HVAC needs. Bobby arrived and I showed him the following areas and asked him to inspect, diagnose and give me a price for services rendered by AUX: PLUMBING: 1. The pipe(s) behind the washer machine 2. The tub leaked downstairs 3. The face bowl had been stopped up for a while (I already had the part) 4. The kitchen faucet ELECTRICAL: 1. The bulb in the bathroom would blow after a week's time or a little longer My question was could I have an electrical shortage? HVAC: 1. Service it DIAGNOSIS: PLUMBING: Bobby stated some pipes needed replacing, a new toilet ELECTRICAL: Bobby stated that two breakers needed replacing HVAC: Layne stated he cleaned the mother board, replaced the condensation unit, and replaced the thermostat Bobby stated my total bill was $4,812.00 of which $974.00 for the HVAC services. Since AUX didn't complete all services, they returned on Thursday, January 26th. I paid $4,000 in cash and charged $812.00. When Bobby arrived Thursday morning, I asked him if Layne replaced the HVAC filter. Bobby checked and Layne did not change the filter nor clean the filter area. Bobby vacuumed, cleaned the area and replaced the filter (I already had). Around 8:00 p.m. on Thursday, January 26th, I noticed the weather temperature dropping so I turned up the thermostat temperature and around 10:00 p.m. I called AUX to report the fan never came on. They sent Chris, the HVAC tech. After inspecting the HVAC unit, he stated that it was the relay switch. He stated that since the unit is so old, it takes a minute for the unit and the heat pump to connect, and he said that he didn't mean any harm but Layne should have called a senior experienced tech before he serviced the unit. Chris also had to re-vacuum the unit. He said he would have the HVAC supervisor come to my house on Friday, January 27th. He left around 12:15 a.m. When Brandon arrived Friday morning, he inspected the unit, told me that the unit was so old and agreed with Chris and apologized that Layne should not have serviced the unit, by repairing/replacing parts. Brandon offered me a new heat pump and unit for $8,000.00. When I explained to him I didn't have that amount of money, he offered me to purchase just the unit, since I told him the heat pump was just 2-3 years old. He said he would go back to the office to talk with the owner and suggest the $974.00 I paid for the HVAC service, plus include some of parts costs, equaling $2,500.00, could go toward the $4,400.00 cost of the unit. Brandon called me back around 1:00 p.m. to ask me if I had decided on an answer. I told him no, because I had not had time to think due to babysitting. I told him to give me the weekend to think about it and call me back Monday. Around 9:30 a.m. Monday, January 30th, Brandon showed up back at my house (without calling first) and asked me if I had decided if I was purchasing the unit. I told him that I was more interested in getting everything I paid for was completely repaired. I told and showed him the new toilet was loose and the electrical still had a shortage somewhere because I purchased new ceiling fan bulbs, and when I replaced it, it did not come on. Brandon said he would have Bobby and the Electricians come back to my house to repair them. Bobby came around 12 noon and after examining the toilet, he apologized that the screw(s) had come lose and he forgot to seal/grout the toilet. He stated he should have checked behind the apprentice. I showed Bobby the ceiling fan and he checked the light switch on the wall in my bedroom. He said there was a loose hot wire, and all he had to do was tape it up. As soon as he finished, my home phone and WiFi service stopped working. He checked the wall outlet in the next bedroom, there was no power, he checked up in the attic, he checked the outlet by the window and it had power. Bobby told me the Electricians would have to come to inspect why there was a shortage. He contacted the office and told me that the Electricians could not come Monday, but could come Tuesday, January 31st, around lunch or a little after 12 noon. I told him I had a 9:45 a.m. doctor's appointment and I would call them as soon as I left my appointment. I called Brandon around 6:30 p.m. apologized for calling and I informed him on the status of my home phone & WiFi not working and that Bobby said the Electricians would come Tuesday. I called Brandon and told him I was leaving the doctor and would be home in about 20-30 minutes. He said, "Ms. Steele I'll come and we'll make sure we take care of everything because I want you to be satisfied." After arriving home by 11:30-12 Noon, I waited until 5:00 p.m. since no one showed up or called. I called Brandon (from my neighbor's phone) and texted him twice to inform him that my read more

Richard came to my friend's house to evaluate the reason an upstairs room was not cooling/heating efficiently. He was outside the time window, but he called in advance to communicate on his schedule. He was thorough in his inspection and evaluation and priced and explained the options. He took a bit of time to get the pricing and processing of my credit card, but I think the system was down. Very personable! read more

Horrible, Horrible, Horrible! Everyone was very rude, and after waiting 10 hours for service guy to get there, they tell me charge is going up from $49 to $129 an hour. read more

I called twice to schedule an appointment for a plumber. The first time I was called at the last minute to hear them say Sorry, we can't make it". I rescheduled and no one ever showed up or even bothered to call me. Find another plumber because Aux is unreliable. I'd rate them at zero stars if it was possible. read more

Got a call from AUXMECH yesterday morning about a AC unit check as part of a previous service plan .Was told the serviceman was in our area . After some hours of waiting he arrived and did some inside and outside inspection .Because of the in place agreement it was no charge, the tech C.L was professional and the whole visit was about 45 mins. He made a couple of recommendations but not a hard sell and he was on his way. We had only recently gone back with this company after going away from them because after frequent uses of their services no regard for our loyalty or deals and discounts were forthcoming .They seem a little more reasonable now but we shall see over the life of the remaining service contract. read more

replaced heat/air/water heater.....great! professional and courteous.

These guys are dishonest! We have the unit cleaned late spring and early fall each year. We paid for a preventive service prior to the summer. This year we chose AUX because of their convincing sales pitch about preventive maintenance. BIG MISTAKE!We received a green light that the unit was in good working order and no problems identified. Our unit went out on Sunday. We called AUX and they came out on Monday. The tech told us that it would be more than $4,000 to repair the unit...a burned out compressor. We called for a second opinion on Tuesday and it was discovered that the coils were dirty, lots of debris (leaves, etc.), and no evidence that the unit had been cleaned this year. Because they did not do a cleaning as they were paid to do. The compressor burned up. We spoke to Mr. PJ Smitherman at AUX and informed him of the situation. We paid for preventive service in order to avoid problems and they did not perform the service leading to a costly repair. He takes no responsibility, offers no resolution, and was extremely to deal with. Be warned...just don't deal with them. read more

the service department of Aux, called us for a heating check of our furnace and the tech came out, he went under the house and stayed for quite some time and he then came out and stated that he had to shut off our gas to the furnace, because there was danger of carbon monoxide poisoning, we immediately called Alagasco to verify, Alagasco found no carbon monoxide leak, Aux then stated that we needed to bring our furnace up to code and that he had to cut off the heat by law. he then proceeded to tell us that he could probably fix it for close to 3,000. 00 dollars, then he went back under the house and stated that the pipes were rusted and he had to replace them also. He then quoted a price of over 3,000.00 again and then he said, you just need to get another heating unit, we can provide that. We called for a second opinion, and the HVAC licensed specialist found several things that was out of order, first someone had removed parts from the burners and drain, they had to be replaced, pipes were loose where they should not have been, wear and tear was present, but not 6,000.00 worth and not to the tune of a new furnace. Also some one had stuffed debris from under the house into the vents and the HVAC specialist stated that it was not the debris that is normally found in the blower, it had to be put there. We have a eighty five year amputee, my dad that we take care of in our home and this has been a bad time for us. We will never use aux and will post on all complaint boards that we can find. read more