Okay, the branch looks run down and the employees aren't the most chipper but they had plenty of…read morestaff there to help and I was able to walk in sign docs, get my vehicle and leave in under 10 minutes. On top of that, they gave me a stellar vehicle...thought I signed up for a Nissan Pathfinder and they pulled out front with a 2020 Armada, very loaded. I hope this branch stays open and hopefully add some paint, flooring and dimmer lighting...thought I stepped into a 1970's K-Mart when i first walked in, lol. PS. You can go to DFW airport but with taxes and fees out the wazoo, you won't get a better rate than this location.

Picked up our rental van on Saturday the 18th of July... We went in a little early in case there…read morewas paper work to do, and I'm glad we did. They close at noon on Saturday, even though I was allowed book a noon appointment to pick up the vehicle. Others that were in the office while I was there were talking about how they booked to pick up vehicles and they either weren't getting a car or they didn't get a call about their car not being ready. Then the staff member walked off to take someone to the restroom without explaining where he was going, and I had my paperwork, but he didn't give me the keys. Also for the vehicle, we got a hybrid van, but the battery had ZERO charge. We paid extra for the hybrid, and it was worthless for the first part of our trip.

They had great prices, lower than prices at other Enterprise locations & lower when compared to…read moreother brands, though I'm sure this is subject to the market conditions at the time of rental. Regardless, I found the service outstanding at the FtW 7th street location when I picked up the car and when I returned it several days later. While the Enterprise airport locations are open late, airport rentals tend to be more expensive when compared to other locations as the prices include airport fees. Also, a local must have a credit card to rent at airports but can use debit cards, with some additional paperwork, at all other DFW locations (my additional paperwork consisted of proof of my monthly socsec payments which took 30 seconds to get online & my most recent electricity bill which I also quickly obtained online). However, non airport locations in the DFW area have more limited hours, typically 7:30-6:00 on weekdays, & on weekends, most close while some are open for a few hours each day and some are open only for a few hours on Saturdays. Also, some locations allow after hour drop offs while others don't. To pick up the rental car, I took the Amtrak train, which was running late, into FtW. Though non airport DFW Enterprise locations close at 6:00, their last reservation spots are also at 6:00. As the train ran late, I was running really late; consequently, I took an Uber rather than public transpo; even so, I arrived about 6:20. I was frantic. I expected to find the door locked as I had recently at the Dallas location on Central at 6:03, but the door was open, & they were happy to rent a car to me. There was actually another customer who came in after me, & they were most pleasant with him as well. A couple of cars were also returned during this time, & the employees were also gracious & pleasant with these customers. When I was supposed to return the rental car, I underestimated traffic; consequently, the earliest I'd arrive was 6:40. I tried to call the store 2 or 3 times while I was renting the car, including when I saw how late I was going to be in returning it. If you call before 6:00, you may be put on hold for a long time, but you will be able to talk with someone by holding or by calling back, but if you call after 6:00, even if it's only by 1 or 2 minutes & even if employees sre still working, you will not reach anyone. While the employees worked late when I picked up the car, I didn't figure that they worked late every night. So, I knew they would not be there when I arrived, but at that point, I was so close that I decided to keep trying, & I'm so glad I did I also had to stop & get fuel so I wouldn't be charged for it. While I already thought they'd be closed when I arrived, I hurried getting gas just in case. Regardless, I didn't arrive until almost 6:50, & I couldn't believe they were still there & happy to see me. They quickly checked me in, & at 7:00 when I departed, they were still on the job, helping customers well past closing & doing so very graciously, very nicely, very pleasantly. I really enjoyed visiting with them while we conducted business. While the Dallas Oak Cliff location has very nice employees, esp a female supervisor who will go well beyond the call of duty to help you, I'd never before seen employees who are so charming & so nice & who act like they are so happy to help when customers arrive late even though such has caused them to work late. Not only was this the best Enterprise experience that I've ever had, & I've had many of them, it was the best experience I've ever had with a car rental company!!! I'd recommend the FtW 7th street location to anyone & everyone!!!

We booked a car online, the total was $130 and no mention of any extra cost or deposit of any kind,…read morewhen we arrived we were told the total was $430 which was including a $300 deposit, we had the $ however were blind sided as we did not prepare so we asked why it was not mentioned on their website, they said they give u a call 24 hrs in advance to let you know if this deposit, however we did receive this call the day before and were still not given that information. Luckily we were able to overdraft on our credit card for the time being, however I don't like scams especially coming from out of state with that being my only transportation, and therefore I'm staring a one.

Watch out for Budget car rental bait and switch. It…read morehappened to us today. We were to pick up an SUV from the downtown location in Fort Worth, I got a call saying we had to go to the DFW Airport location. We go and they would now honor the confirmation price of $90.00 and said we would have to pay $450.00. When I called Budget customer service they were of no help. So now our son is going to drive us to Galveston, about 5 hours one way, and come home. 10 hours of driving if he doesn't want to stay the night.

I cannot say enough positive about this location! Crystal is wonderful! After a terrible experience…read moreat the Dallas Love Budget location and hours of customer service calls, all it took was one phone call to this location and within 15 minutes all of the issues were corrected. Thank you for making our vacation better!

Got my first big truck to drive . 4x4 . A real cowgirl now. Ricky, Tanjay , Joe were essential in…read morethis transaction as we were walk-ins. Thank you guys. Xoxo This was in Alta-Mere. Yeeee- haw!! Xoxo , Stephanie Bradley

Terrible Experience - Do Not Recommend Enterprise at Fort Worth Airport…read more I had a bad experience renting a car for 7 days. When I picked it up, the initial inspection was rushed and not detailed at all. The young man who checked the car didn't mention anything specific, nor did he go over any existing issues. As soon as I got home, I took pictures of all parts of the car just to be safe. When I returned the car -- clean and with the gas filled as requested -- a different employee came out with a camera to check for ice damage, claiming that there might be some because of the route I had taken. She told me I would get my deposit back and that everything seemed fine. Now, days later, my insurance company is calling me saying I owe $4,000 for supposed ice damage -- even though it never even rained during my trip. I'm extremely upset. This company is not serious or trustworthy. They contacted my insurance directly without ever reaching out to me first. I absolutely do not recommend this location -- Enterprise at the Fort Worth Airport. Terrible service and unacceptable treatment of customers

I had an absolutely amazing experience at Delta Autos, located at 1949 Golden Heights Rd, Suite…read more105, Fort Worth, TX! I needed a rental car on a Sunday and found Delta Autos through Google -- this was my first time there, and I'm so glad I went! When I arrived, I was warmly greeted by Brodie, a very handsome Marine and Sales Associate, who welcomed me with a big smile and handshake. His professionalism, patience, kindness, and understanding made the process smooth and enjoyable. His customer service was truly exceptional! I was also privileged to meet the handsome CEO, Chandler Hunt, who serves in the National Guard and leads his company with respect and honor for veterans. Mr. Hunt was friendly, knowledgeable, and just as committed to providing top-notch service as his team. They also offer full detail car washes--and they're amazing! My car looked brand new afterward. If you're ever in need of a rental car or a professional car detail, I highly recommend Delta Autos. Ask for Brodie--you won't be disappointed! Their prices are a lot cheaper than Enterprise and Hertz, and their customer service can't be beat. Thank you, Delta Autos, for honoring veterans and providing such outstanding service!

Xavier came to our house and cleaned the interior of both of our vehicles. I am embarrassed to…read moreadmit the amount of dog hair we had in our cars (German Shepherd problems), but Xavier did such an amazing job - you couldn't even tell we owned a dog by the end of it! Very professional and reasonably priced. Will definitely use again and recommend to all my friends!

I wish I could give this place 0 stars! I prepaid for a car rental that was to be picked up at 8 am…read moreon a Saturday morning. I arrived at 7:45 and waited until they opened at 8 am, just to be told they didn't have a vehicle and that Tara had left a message for me, at 7 am, saying she didn't have a vehicle and that I could go to DFW airport to pick one up. Because I needed to be somewhere shortly after my scheduled pick up time, I didn't have time to pick up a vehicle anywhere else. I called the 800 number after my meeting and they were useless. They told me that because I cancelled after my pick up time, I wouldn't be getting money back. I, not so politely, informed them that I didn't cancel the reservation and that I was pissed because it was cancelled by the agent at the rental place and I still needed a vehicle for the week. They escalated it to claims or something and said I should get my money back in 7-14 business days. I don't understand how the website could let you prepay for something that isn't available. Save yourself the headache and rent elsewhere.

Stay far away from this "establishment" as possible. If I…read morecould give a negative star rating, I would. We ordered a truck online, we had confirmation #, but young lady at counter said there was no reservation, & there were zero trucks for us (while there were 3 moving trucks out front). The customer service is terrible. The place is feels icky, dirty, and just looks unsanitized. Do yourself a favor, & stay away. If you're looking for a moving truck, you're better off driving to the U-Haul down the street..

absolutely amazing service Justin helped us out had to reserve two cars we had a group of 8 when we…read moreshowed up he double checked everything they had an 8 passenger they cleaned it up very quickly and had us on our way we even saved money !!! upon drop off Michal took great care of us got everything done and quickly even offered us a ride fantastic service wouldn't use anyone else

Earned a client foe life. Not only was the customer service great but to find out they didnt charge…read morea deposit anymore. Way to keep business

They have a helpful staff. The Manager has a sense of humor. You can rent a Wagoneer, Honda , or…read moreanother SUV. Sometimes, it can take awhile for them to pick up the phone. Sometimes they will pick it up right away.It just depends on the day. Jordan was very helpful. He always answered my questions. Jordan also displayed a calm, cool, demeanor. I returned the 2015b Honda Civic Sport with a full tank and in great condition. My deposit was returned to my credit card. I just have to wait a few days for it to post. I would definitely recommend this place.

This location has lousy inventory. Good chance you won't get your desired rental car. Had to wait…read more3+ hours to get my replacement rental car. When I did get my rental car it only had 1/2 tank of gas!! What BS. I not only lost time by waiting on the car at the rental location but I had to spend time to go to a gas station to fill up the gas tank. What a pain.... And, by the way, do you know they charge a $300 deposit onto your credit car when you rent the car. Gee, I wish I was told upfront about that. And when I returned the car I did not immediately get my deposit back. After 3 days I still did not get my deposit back. I had to go back to the location and complain about this........then miraculously I got my deposit back on the 4th day after I returned the car. That's BS too. There are much better rental car businesses out there. Don't go to Enterprise.

First Everyone there is amazing…read more Love their jobs And go the extra mile. The 1st week ,i used them someone waited on me to get there after closing to get my car. He didnt make a fuss at all. The next time , i was greeted by him again. and was given a nice suv , like better than last time. With a 2 yr old, its hard sometimes....but this location goes the extra mile eqch time.Ill be back.

Carson was very professional and welcoming. He made everything easy and comfortable. Thank you.read more

Hamid was Amazing. I can't thank him enough. I had a friend going to the airport he is handicap,…read morethey went above and beyond to accommodate our needs for the trip!

From the owner: In business since 1997…read more For your limo services of: Prom, Graduation, Weddings, Concerts, Cowboy Football games and more! Texas Motor Speedway, Bachelorette/Bachelor Parties.