They had great prices, lower than prices at other Enterprise locations & lower when compared to other brands, though I'm sure this is subject to the market conditions at the time of rental. Regardless, I found the service outstanding at the FtW 7th street location when I picked up the car and when I returned it several days later. While the Enterprise airport locations are open late, airport rentals tend to be more expensive when compared to other locations as the prices include airport fees. Also, a local must have a credit card to rent at airports but can use debit cards, with some additional paperwork, at all other DFW locations (my additional paperwork consisted of proof of my monthly socsec payments which took 30 seconds to get online & my most recent electricity bill which I also quickly obtained online). However, non airport locations in the DFW area have more limited hours, typically 7:30-6:00 on weekdays, & on weekends, most close while some are open for a few hours each day and some are open only for a few hours on Saturdays. Also, some locations allow after hour drop offs while others don't. To pick up the rental car, I took the Amtrak train, which was running late, into FtW. Though non airport DFW Enterprise locations close at 6:00, their last reservation spots are also at 6:00. As the train ran late, I was running really late; consequently, I took an Uber rather than public transpo; even so, I arrived about 6:20. I was frantic. I expected to find the door locked as I had recently at the Dallas location on Central at 6:03, but the door was open, & they were happy to rent a car to me. There was actually another customer who came in after me, & they were most pleasant with him as well. A couple of cars were also returned during this time, & the employees were also gracious & pleasant with these customers. When I was supposed to return the rental car, I underestimated traffic; consequently, the earliest I'd arrive was 6:40. I tried to call the store 2 or 3 times while I was renting the car, including when I saw how late I was going to be in returning it. If you call before 6:00, you may be put on hold for a long time, but you will be able to talk with someone by holding or by calling back, but if you call after 6:00, even if it's only by 1 or 2 minutes & even if employees sre still working, you will not reach anyone. While the employees worked late when I picked up the car, I didn't figure that they worked late every night. So, I knew they would not be there when I arrived, but at that point, I was so close that I decided to keep trying, & I'm so glad I did I also had to stop & get fuel so I wouldn't be charged for it. While I already thought they'd be closed when I arrived, I hurried getting gas just in case. Regardless, I didn't arrive until almost 6:50, & I couldn't believe they were still there & happy to see me. They quickly checked me in, & at 7:00 when I departed, they were still on the job, helping customers well past closing & doing so very graciously, very nicely, very pleasantly. I really enjoyed visiting with them while we conducted business. While the Dallas Oak Cliff location has very nice employees, esp a female supervisor who will go well beyond the call of duty to help you, I'd never before seen employees who are so charming & so nice & who act like they are so happy to help when customers arrive late even though such has caused them to work late. Not only was this the best Enterprise experience that I've ever had, & I've had many of them, it was the best experience I've ever had with a car rental company!!! I'd recommend the FtW 7th street location to anyone & everyone!!! read more

Picked up a vehicle for a work trip. Thomas helped me when I arrived and answered all my questions and got through my reservation and in a car in under 10 minutes. Upon returning, I was assisted by Ali. He was super friendly, helpful, and also provided really quick check out services. They went above and beyond to make sure everything was great with the car my experience. Thank you Thomas and Ali for such an easy process! read more

Like I say in so many reviews, it's one visit on one day, and in this case, it was a dropoff, so not a typical situation, but it's worth the review. The location is easy to find and mostly easy to get to; GPS will probably take you to a place where you have to make a U turn to get back to the entrance, but that's not their fault. Once inside the gate, I parked the rental that I was there to return and went inside. The interior was clean and well lit, and was staffed by two reps behind the counter, both of whom were professionally dressed and very friendly. I indicated that I was returning, one of the gentlemen took my name and looked up my rental. Upon locating the rental, he saw that I needed a ride to nearby Caliber Collision, and verified that info. He asked if email was OK for the receipt, and told me what the total was. There was another customer in the shop that needed a ride as well; within five minutes, the rep behind the counter summoned another employee from the back and asked that he give me and the other customer a ride. We just ended up hopping into the car that I had just returned for the ride to the shop. At all times, the process went smoothly and the staff was very professional and courteous. I had a good experience here on this day. read more

Just terrible service and incompetence at this place. Unsuccessfully able to rent due to an error in their system, and that I simply needed to call the 800 number. Being a Saturday, I call in front of the agent assisting, and they are closed on the weekends. I asked what they can do remedy this, and they say there's nothing they can do, with no sense of urgency. Had they diligently checked and found this error when I made the reservation, I could have resolved it with corporate during business hours or made other accommodations ahead of time. read more

Matt and Devin were the most unprofessional people I have ever spoken with in my life. Do not rent from this location. Terrible service, huge attitudes and arrogance is off the charts. Also, they didn't follow protocol to put the right name on the rental to match insurance which is a huge concerning legal liability. Rent somewhere else. read more

Great company but their store cannot be reached. They were supposed to pick me up and have not shown up and they do not answer the phone. My insurance can't get them to answer the phone either. I would love to change my review as soon as they make it right Update I was able to locate another Enterprise and they called the store on West seventh and send somebody out right away to pick me up. Yay. From what I understand, their phone system has been down and corporate has been aware of this for quite some time. This happens at least once a month and they cannot contact their customers so this is not the fault of the stores. Enterprise corporate needs to look into this and their lights. Don't even work in the lobby show you care about your customers and your employees. They were wonderful and very courteous to me once I arrived. read more

Great customer service with positive attitudes. The car was full of gas with the exterior and interior spotless. read more

Manager Tyler Szafranski stepped up big! I accidentally rented my car from Dallas-Fort Worth airport but we were flying into Love Field. We called service earlier they said we couldn't drop off at Love Field because our rental was at Dallas-Fort Worth. So we drove to DFW and Tyler took care of us, OKing it for us to return our car to Love Field and not have to get a $50 Uber. We really appreciate it read more

I was VERY happy with my experience at this location! I talked with multiple customers service reps, and each of them were helpful and kind; each even had sense of humor. Minimal hold time on my phone calls (I was nervous to be traveling in the frozen weather and had a few questions), and great in person interactions as well. The customer service here was/is appreciated! There was a limited car selection (my rental experiences have mainly been at airports- lots of cars). The Rav4 I snagged had just been cleaned and apparently serviced because the "maintenance required" notification showed on the dash, to which I was reassured merely needed to be cleared and was safe to drive. There was a funny scent at first, but that was temporary. Equipped with a single-packaged Clorox wipe, too. My rating is 4 stars because I hadn't been picked up at the time I was scheduled. Frozen weather was on its way in, and I was eager to beat it. I also would have liked a wider selection of cars larger than sedans, but I understand that a smaller location like this doesn't have much lot space. I will be returning to this location in the future. read more

This store is terrible. I had a reservation through my insurance for a compact car. They "did not have one" and insisted on up charging me for any type of car they did have. Total scam job. Joe inside the store was no help and actually got very short with me. Would not recommend. read more

I highly discourage anyone from renting cars from this Enterprise. I have been a loyal customer for the past 5 years, but I've never experienced worse customer service than at this location. As a platinum member, I'm disappointed by the rude treatment, especially from a young employee with short hair who seems more interested in weightlifting than assisting customers. He talks down to you, makes you wait, and tries to charge for undisclosed items. I won't be renting from this place again and suggest finding a different branch. Clearly, staff here need better training in customer service read more

After a horrible experience with an agent on 5/4/2024 who disconnected the phone call because he would rather leave me stranded on the side of the road at night I tried another office only because that Enterprise is the only company my insurance works with. On 5/6/2024 I called the office at 300 W Loop 820, Ft. Worth and spoke with branch manager, Drew Bolin. He changed my experience 100%. He found one of 2 vehicles I was looking for and keeps searching for the 2nd. He stayed in constant contact with me through texts and phone calls even though I could tell he was being pulled in all directions from other customers in person and on the phone. He kept his cool and stayed professional where most people wouldn't have. Drew deserves a promotion, pay raise, day off with pay and a glass of wine. Cheers Drew! read more

New manager, better-trained employees and cleaner cars. This place has made a complete 180 and is run better now than it has ever been. Sam is dope AF, and offered great customer service. Keagan (sp?) the new manager is doing something none of the past managers did...managing. During my last visit instead of hiding in the back like the past manager he was up front, on the lot, and checking out the wash station in back. And this was all during the 5 minutes it took me to pick up the car. Bravo! I am back to being an Enterprise guy. read more

The cars are in terrible condition, there's almost never any gas in the car. The last time I rented a car the tires looked low and I mentioned it, they told me that they were fine. 20 minutes later the tire pressure light came on and I had to put air in the tires. read more

We had rented a car from Dallas Fort Worth airport from Alamo car. On the way to downtown Dallas Fort Worth the tire light went on and we were forced to call roadside assistance. We were told we could swap the vehicle out at the enterprise located at this location. It was 5:45pm and they close at 6:00pm. We were approximately 15 minutes away per GPS and we called in advance to see if they'd be able to swap the vehicles out. The man we spoke to stated that at 6 o'clock they shut their computers off and leave. it was made very apparent they would not be willing to stay the extra five minutes to allow us to swap a vehicle. This led to almost 5 hours of back-and-forth issues with roadside assistance trying to get a car, wanting us to take an Uber all the way back to the airport which meant missing our appointment downtown. It's unfortunate that five more minutes at a location where are ready at would have saved this headache. But I guess that's just the way things are here. read more

Josh, Mary and Haley turned my bad experience with and insurance claim gone bad. These ladies went above and beyond to fix the issue with taxes not being covered by insurance. Saving me $159 that was left over. Then you competed my experience with nothing short of excellence! Thank you Enterprise Rental for helping accommodate me while my car was in for repairs. read more

Very unprofessional car I got as a rental was a joke horn didn't work check engine light was on came to drop of the car at 9 no one is here said if I leave the car here and it gets broken into it's my fault I said it's in your parking lot read more

Would give them 0 stars if I could. Terrible service, rude and completely incompetent. I've been using Enterprise for years, am a platinum member, but after my experience at the W 7th street location, Hertz here I come. Man, this office is terrible! Train your employees to prevent losing other clientele. read more

Terrible service, rude and lazy employees. This location has you waiting outside (95 degree heat) claiming they are at capacity when there are 2 other customers inside...after waiting 15-20 minutes I see someone and ask to rent a car (I didn't have a reservation as this was last minute). I'm told (even though there are cars available on the website) that it would be a couple hours to get a car, being told when I ask why "we don't make cars here". read more

If I could leave 0 stars, I would. This was the worst rental car experience I have had in my life. It started with me & the body shop having to call them 3 times to come pick me up, after I waited 45 minutes past the time they were supposed to be there. Then, the car was not very clean and smelled like smoke. It was the poorest quality car I have ever had from Enterprise. When I finally returned the car after my car was repaired, I had to call the location 5 times to get a final receipt for my reimbursement. This still did not get results, so I had to call the main Enterprise customer service and I received my receipt immediately. If you have to use enterprise in Ft Worth, I highly advise against this location & would recommend the Meecham Airport location instead. read more

Very disappointed with our experience at this location. Pulling off the lot in the rental (white Audi SUV) and the brakes are grinding horribly! Informed one of the representatives, Nehemiah Casten, who replied "It's a low mileage vehicle, so I doubt it's the brakes." He didn't attempt check it at all!!! After rudely cutting me off multiple times, I asked for his last name and he refused to provide it. Long story short, we cancelled the rental and we're not given any paperwork proving the contract was cancelled. I asked multiple times for proof of cancellation and was denied. I asked the manager for a handwritten statement, she proceeds to write on the back of business card "contract cancelled by (rep's name) at (time)." Very unprofessional!! My family would've been on a 14 hour road trip in an upgraded rental with bad brakes. Stay away from this careless location. read more

Awful! Enterprise will allow you to book online and then not have cars to use. Never again.

I wish there was a way to leave negative numbers. They don't even deserve a "0" at this point. My insurance co. Made a reservation for me. I have used them for years prior to this. Never once did they contact me telling me that my insurance had not sent over the extension. They just started to charge my card after 2 weeks. NEVER called to give me the option as to either keep it or turn it in. This is nothing but a big RACKET...BEWARE!! read more

The people at this location don't know what they are doing. We had a confirmation to pick up a rental- when we arrived nothing was available. Our vehicle has been in the service repair for 3 days and we have yet to get a rental vehicle. We are having to find rides and or uber to get to our destinations. They are not professional or courteous; they didn't really care about us not having transportation. fucks this place!!! read more

I am and have been a very loyal customer to enterprise rental until today. I have never been so embarrassed or upset dealing with "professionals in the field of customer service" in my life! I recommend Enterprise and speak very highly of this company to anyone who is looking to rent a car but after today, I am thinking it maybe time to try somewhere else! I had to rent a car due to my Ford Explorer being in the shop for some suspension work being done. Its been about a month and it was time to go in today, March 19th 2019 and renew my contract. I called and spoke with Stephanie. She was extremely polite and so helpful! I told her I needed something bigger because I have two girls who play sports and the Tuscan is just to small! She told she would have a Tahoe waiting for me when I came in. She was wonderful! I show up to the 7th street location and speak with Stephanie. She was helping someone so I was greeted by a Ciara. She went outside to inspect the car and take down mileage. She walks back in and speaks to another women who's there. That women approaches me and says Mrs. Booten there's dog hair in the car and we're going to have to charge you extra to clean it. I honestly thought she was joking. She then proceeds to say, we can't rent you out that Tahoe because of the condition the Tuscan is in. She also throws in while taking to Stephanie, why did you rent out that car it's for someone else tomorrow.. It was obvious she just didn't want to rent me the car. There were people standing there as she sat there embarrassing me and talking down to me. I have a yellow lab. She does shed sometimes on to me or my girls but she never gets in my car. Yet another reason I was so embarrassed. Calling me out like that in front of people is unprofessional and not okay!! She then has me walk out with a worker who cleans the cars and ask him in front of me if the car would be easy to clean. He says yes. No problem. It was a few pieces of dog hair! At this point I'm in shock! I've never been treated this way!! They decide it's fine, walk me to the Tahoe and I leave.. 10 minutes later Ciara is calling me over and over. I call back and she says, I'm sorry I forgot we were renewing your contract. I'm going to run your card for $500..... What?? I'm positive I have been overcharged anyway and I'm not sure how you not doing your job while I'm there is my problem since you decided you would somehow blame that on me! I'll be looking into all that tomorrow when it comes to me overpaying. I then check my bank and she's charged me over $700!!!! I'm so livid right now!!! I will not ever rent from that location again. I'm also contemplating on returning the Tahoe tomorrow and renting else where just because of how poorly they treated me!! You need to look into these matters more carefully. Your losing a very valuable customer!!!! read more

LOVE!! Especially the intern Courtney. She really is great. I go for the cars but i stay for the intern.

Taylor Davis at Enterprise aren't-A-Car on West 7th Street Fort Worth provided an excellent experience for me. He put me in a fabulous vehicle and provided 5-Star customer service. He knew I normally drive a Cadillac and made sure that the car I received was comfortable and clean. Kayla also made my experience very nice by being extremely courteous and friendly. Big thanks to Taylor and Kayla! read more

Terrible renting experience. Had to rent a car because mine is going in the shop. Had to provide a multitude of documentation in order to pay with my debit card. what kind of world do we live in where you are penalized for paying cash?!? Also, added a $150 "hold" since I paid cash. Also waiting now for the car to be ready although I reserved for noon and I've now been here almost an hour. I will never use this location again. read more

I've had to get a rental car around 3 times a month the last two months. And I got to say, I like working with these guys. Like a bad decision, I'm in and out. No fuss, no muss. I can usually check-in and get my car ready in about 5-10 minutes at this point. And returning the car is even faster. Two thumbs up guys. I'd give you 5 stars, but no coffee. /violin read more

My company recently switched to Enterprise from Avis, so when I needed to take a trip I figured might as well check them out. Last week I needed to take a disabled parent on a long midweek drive to visit a relative in hospice. I casually mentioned that I wanted something comfortable for him given the circumstances. I ended up with a literally brand new luxury boat that was significantly more car and comfort than I needed, in a good way. Picking up and dropping off the car was a breeze, but more important Ashley and the whole team here were caring, knowledgeable, and friendly. I felt like I was living in an Enterprise commercial. They elevated the experience of renting a car -- and it was cheaper than their competition. They earned my business for the future. read more

Don't use them. They took all my information then four hours later they could not find the information and did not have any cars to rent. They suck!!!! read more

Uneven service at this location. My rental was reserved & partially paid by insurance. The location picked me up to initiate rental, but no ride available at the end of the rental period. The specified compact car was not available, but I was given a slight "upgrade." However, the exterior of the black car was mud splattered, with clear mud smears on floor mats. The tank was just above half full, which I documented with my phone camera. The car was returned with a full tank to avoid issues. The insurance company gave me short notice to return the car. Unfortunately, I left an new item item with price tag clearly in place in the back seat of the car, in my haste. Not only did I not receive a call about this item from Enterprise staff, but when I returned to check on it, the female manager first served the male customer who came in after me; also, though someone went into the lost & found, my item was not there. Let me be clear that all employees, save the location manager, were polite, cordial & helpful. Enterprise clearly needs a greatly improved system for lost & found items. Will I recommend Enterprise to others? Not at this time. read more

so we rented a car to go on a cruise out of state and one when we got back I video everything and take pictures when renting a car y'all need to make sure you do but so when we get off the cruise I am now told that me and my 3 children are stranded in Texas because I used a debit card and needed a credit card in Texas to take a car across state lines, mind you I double checked after the messed up the first reserv and charged me an additional $72 for a "1 way" and they said everything was good until we had to roll around in a Uber until we could figure out what tp do they did not offer a discount or refund and said sorry nothing they could do and then they gave me a disconnected number for corporate on top of that I just got a damage claim which I was able to dispute as I have video proof, they rip people off all the time and are not held accountable nor do they offer anything to fix it oh and thanks for putting us in a compact car and charged me more when we needed a full size like I paid for it was a very uncomfortable ride and almost ruined our cruise as I had to try and deal with this mess the whole time to try and make sure i could get me and my kids home! read more

Received the worst service with enterprise rental on West 7, unfriendly staff, acted as if they really didn't want to her there, we do not want to do business with them again nor their terrible customer service that contradicts your advertising! please also take note that your rude and lying staff emailed me a contract that listed a totally different car than what she left with. The rental agreement lists a Toyota and she has a Hyundai. Further the car has something dragging the ground and makes noise while you are driving, but your awful employees says it's fine and not a big deal, they want me to take more time out of my day and take the car to the airport and exchange it, he wants me to drive a car that is not on my rental agreement! Finally, he lied and said they would bring another car out around 2:45 but of course they never showed up; wasting my time and further inconveniencing my weekend dealing with an inoperable car and bad customer service! Therefore send someone to get your car, refund her credit car and we will spend our money somewhere else. Great thing is there are other options. Lastly the entire conversation was recorded with a very small snippet attached hereto! All Enterprise has to do was make this right as they state in the advertising. I wish o. Plus post the recording of them stating they would bring out another car, after me insisting that I am not driving to the airport to correct their mistake. read more

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Even though they were swamped passed closing time the customer service representative, Arthur Jarvis helped us. He was alone with a room full of workers. When the vehicle was unavailable he upgraded us to a better car. He went above and beyond even giving my daughter a pen and paper to draw. He was patient and polite on a room full of impatient customers. Thank you Arthur for the best service! read more

Service was an abomination. Young woman was leaning on the window when I arrived and didn't even stand up when I came in for my rental. She also tried to charge me an $extra 40/day without explaining to me the insurance choices. Terrible service and they try to rip you off....I know there aren't many choices downtown Fort Worth-but beware of this one! read more

After them telling me 2 days in a row they didn't have a rental for me (even though I had already dropped my car off at the repair shop so I didn't have one) they finally reach out to me. So I am able to "make an appointment" I get to the location and not only is there only one worker, but he is right off the back immediately so rude and dismissive. He told me that my "appointment" was at 9 am and he couldn't hold the car for me longer than 20 minutes so I didn't have one anymore. Even though I had never set a time to pick it up and was at the doctor at that time anyways so I would never set it for that time. Then when I tried to express this to the man and tell him how important it was for me to get a car sooner rather than later, he raised his voice at me, shoved my ID into my hands and told me to find someplace else to get a rental. Have had good experiences in the past with Enterprise so I was off put by this. Headed to the other location in the area as I type this hoping for a better experience. read more

They used MY card for deposit, but with express Instructions to use daughters from then on. MY card was charged over $200 more before they finally charged hers. This was a USAA COVERED RENTAL. USAA shows they sent $590 + on the EXACT DATE ENTERPRISE TOOK $590 + FROM MY DAUGHTERS ACCOUNT. NUMEROUS attempts to rectify ended up with them HANGING UP ON HER. I was placed on HOLD for over 25 minutes, called back, got another "manager" who took a number swearing to research & call...3 days later & guess what??? NO CALL. Now, I'm being told YET ANOTHER MANAGER IS TO CALL. Needless to say, I'm TRYING to be polite to the young lady on the phone, but made it clear that I GET A CALL FOR RECTIFYING THIS, TODAY, OR I WILL SEEK TO FILE INSURANCE FRAUD. read more

Beware of the $250 hold they place on your credit card without telling you. It's on their website so make sure you read it.

Very awful experience with staff. When returning the car and close the contract, they tried to charge my credit card with full insurance coverage, and I had already declined that service at the beginning of the rental. read more