I cannot say enough good things about Krista and the branch manager at this Enterprise location. I came in dealing with a stressful and complicated vehicle situation. My Jeep was being held at the dealer for a manufacturer-related battery repair, and the rental authorization I was given did not realistically cover a comparable vehicle. I needed reliable transportation, and because my own vehicle is a 4x4 used for work, this was not as simple as just taking any small rental car and moving on. Krista immediately understood the situation. She listened, took the time to understand what I actually needed, and went far beyond what I expected or what most people would consider "standard customer service." She did not treat me like a number or hide behind policy. She worked the problem, communicated clearly, involved the branch manager, and helped find a real solution. Because of Krista and the branch manager, I was able to leave in a Jeep Gladiator at the authorized rate instead of being forced into a vehicle that did not meet my needs or paying out of pocket for an upgrade during an already frustrating manufacturer repair issue. That kind of service is rare. Krista was professional, patient, resourceful, and genuinely helpful from start to finish. She turned what could have been a terrible experience into one where I felt taken care of and respected. The branch manager also deserves credit for supporting the solution and helping make it happen. Enterprise should recognize Krista for this. She represented the company exceptionally well and delivered the kind of customer service that creates long-term loyalty. I am extremely grateful for the way she handled my situation and would recommend this branch without hesitation. read more

Not good experience, my car was not ready and we had a reservation. They could not find reservation. Many people waiting and employees looked like they could care less. Not an apology for anything..waited an hr. When I rented again it was with C.Hts. Enterprise, excellent experience and you can tell the folks care about their customers. Rented a Malibu and it was nice to drive. read more

Checked in on line to "save time", now at the business and have been waiting 45 minutes to get my car with 5 customers still ahead of me. Was told it would be 20 minutes. GET MORE STAFF read more

We reserved a vehicle through Costco several weeks ago, and my husband received a voicemail yesterday from Ian confirming our rental pickup for Friday. However, we received another call today from Cris stating that the van is no longer available. I contacted Costco, and the representative clarified that under their agreement with Enterprise, it is the rental company's responsibility to secure an alternative vehicle if the reserved one becomes unavailable. I then spoke with Josh, the branch manager, who stated that there were no vans available anywhere in Sacramento. This information proved to be inaccurate, as I was able to locate availability at another location myself. Costco then assisted us in securing a reservation there. This situation suggests a lack of effort and accountability in resolving the issue. Providing incorrect information and failing to assist in finding a solution created unnecessary inconvenience and reflects very poorly on the level of customer service at this branch. Additionally, my son has previously had a negative experience at this same location, which raises further concerns about consistent service quality. As a result of these repeated issues, we will not be renting from this location again. I have also filed a formal complaint with Costco, as this experience does not align with the standards expected under their partnership with Enterprise. read more

Ugh we found our shelves needing a rental car for a little bit. Our brand new car having issues again. Will the dealership is renting us a car, since our car will be there awhile. We hope not to much longer. The person that helped us was very nice and friendly. Found out it was her forth day working there still in training. But she seemed to know her stuff..it seemed busy to us and she was smiling and not stressed at all. Everyone was very friendly and helpful. read more

Great service and overall experience. Ian helped me get the right suv for our needs which was a tank aka jeep wagoner L. Vehicle was nice and spacious . Thanks Ian and team! read more

By far the worst experience that I have ever had with a rental car company. My van rental was from 10:30 a.m. May 30th until 10:30 a.m. May 31st. I was on the way and called them because I didn't realize that I had not taken my driver's license with me and wondered if they could accept a photo of it. They informed me that they could not, which was completely understandable. However, they've been informed me that since it had been more than 2 hours after my car rental time, that they had given my 15-seat van to someone else. A band proceeded to say that they called my phone and left a voicemail letting me know that they had done so. I did not receive no such telephone call or voicemail. I quickly had to pivot to get a minivan, which was not ideal because it caused two different people to drive. I went home to get my driver's license and then returned back to the rental office only to find it closed for the day. I understand that's rental companies potentially close earlier on the weekend, but 2:00 p.m. on a Saturday does seem a bit early, and again, they made no effort to call me so remind me or let me know that's they were closing orange to figure out a way for me today get the keys after I had already paid. I can count on one hand how many bad reviews I have written in my 44 years of life. This was by far the worst. I will never use that Enterprise rental location ever again, and it gives me pause to use Enterprise in general and this is their way of practice. read more

Always have the best experience renting from this one! The customer service is amazing and fast! Normally I end up with a free upgrade too, which is nice. :) When I returned the car with the gas over the limit that I picked it up with, Blake was able to help me get a discount on gas for next time too. I highly recommend this location! read more

Customer service is terrible. Car was given to me with no gas in it and dirty. The air-conditioning vent was broken and later they tried to charge me for it. The young man that work in there are ridiculous. Had to wait an hour and a half for my car that I had reserved two weeks ahead of time. When I told the young man Jacob that I was thinking about writing review, he got very upset and told me that they don't believe in reviews. read more

Unreliable! If you have plans and need a vehicle on the date and time you reserved it, do not rent here. Twice now we have made a reservation for an SUV from this location and both times they have not had the vehicle we reserved ( reservation was made months in advance). Had to drive to another location and pay extra to ensure we had the vehicle for our early morning departure. Not to mention the logistics of picking up and dropping off at a location in another city. Very disappointing. I guess it's my mistake for going back again after the first time, learn from my two mistakes and go somewhere else. read more

If you enjoy standing around for two hours to pick up your rental then this is the place for you.

And just like that... We had such a great experience at Enterprise in Folsom. I just absolutely love this location. Not only do they have a nice selection of cars, but the customer service is top-notch. The inside of the office is very spacious, and it just has a much better vibe than most of the other locations that I've been to. We rented a cute vroom vroom for a weekend getaway. The car was super clean, smelled good, and was filled up! Thank you for saving us time. Plus, we got great gas mileage. The return was as easy as the pick up. We were in and out in less than ten minutes. The customer service was equally as great as it was during pick up. Great customer service, great choice of cars, and just a great experience all the way around! read more

We've been renting from enterprise for years and it's been hit or miss with the staffing for the quality of service. We've also rented from Enterprise at many of the airports (San Diego, LAX, Orange County and Sacramento). Today we did our normal rental pick up and car switch out at the Folsom location and someone new helped us. Her name was Izzie. Izzie was very thorough and quick. She did the process without flaw and without asking us all the BS questions and bugging us with all the details about all the protections that are offered. I hope that Izzie gets this review and is rewarded for her great customer service that she provided. read more

I cannot say enough good about this enterprise location. I had to rent from them on two different occasions and both times they were great! I had to be put into a specific make of vehicle for insurance reimbursement and they made sure it happened! Izzy, Max, Tyler, and Jason all provided exceptional customer service! I will rent from this location whenever I'm in need of a vehicle! read more

Enterprise Rent-A-Car - Beautiful! - Car Rental Near Me - Folsom, California

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My own car required a 3-day recall repair, so the Kia dealer arranged a rental with Enterprise. I had to wait about 1 hour to pick up the car once the Kia dealer provided me a ride there. With the abysmal wait time, it would have been nice to at least have a larger waiting area with WiFi and more seats, though honestly, I would have preferred more staff so I could have gotten going sooner. When it was finally my turn, they asked what kind of vehicle my Kia under repair was. When I mentioned it was the EV9, they gave me a much smaller Buick Envision instead without explanation. I am not sure why they bothered asking in the first place. There is no comparison in terms of interior space, as the Envision is much smaller than the EV9 inside and was uncomfortable due to its size. If they didn't have a midsize SUV, it would have been nice to at least offer something a little bigger instead as an option, such as a Ford Expedition. Shortly after driving off the lot, I was not pleased to find that they had given me a vehicle with multiple windshield chips. They should inspect the glass for damage too, not just the steel body. Thankfully they took note of the damage once I called them, but they did not offer a replacement vehicle due to the windshield damage. The car also had a very strong disinfectant smell which lingered for the 3 days I had it and was rather unpleasant, despite leaving the windows open at home for a while. Upon returning the car, thankfully I didn't really have to wait long, unlike my pickup experience. They also provided a complimentary ride to the Kia dealer so I wouldn't have to wait for the Kia shuttle. read more

Unfortunately, my brand new vehicle has been in the shop almost as much as I've been able to drive it over the past year so I've gotten to use these guys a few times this lately - they always go above and beyond to be helpful. It's great to see a team of people willing to work hard and do a good job for the customer - thank you! read more

Enterprise accused me of damaging a car I did not damage. At pickup, an employee casually mentioned existing damage to the back fender but never documented it. Later, they claimed there was damage to the inside of the bumper--something no one inspected or showed me during checkout. They're now threatening collections after I disputed the claim. They forced me into a corner and threatened my credit so that I would pay the claim through my insurance. Save yourself the time, money, and stress and avoid this place like it's the plague! They are scam artists, at best, with their false claims to clients that refuse their insurance so they can have other people pay for the wear and tear and damages to their rentals. They even told me that by refusing their insurance, I am basically liable for any damages, even if I wasn't at fault. Sounds shady and scammy to me. They tried to get me to sign a paper saying I was liable without telling me what it was. I asked them and THEN they told me and I refused. This seems to be a recurring issue with Enterprise based on others' experiences. I urge anyone renting to take detailed photos and videos. I will not be renting from them again. Go to Hertz or ANY other place that won't scam you and hold you liable for damages you DID NOT DO! Update: they reply to your reviews acting like they are going to make things better but it's all so others can see that they're "nice" which is a lie because you literally cornered me and threatened my credit if I didn't pay for the damages I WAS NOT liable for!!!! You're corporate HQ even told me since I didn't pay to have YOUR insurance, you can blame me for things that were not my fault!!! Everyone I talk to says Enterprise are scammers and do this. I have no idea how they are still able to operate. read more

Recommend you find other options if possible. They'll bait and switch you- website will allow you to rent something cheap, and then you get there and they tell you they only have larger cars that cost twice as much. They're very slow and operate with zero sense of urgency. I had a reservation but took me 45 minutes. The van they rented to me had brown stuff on the seat belt and ants in the car. read more

Excellent customer service, great vehicle and a great price. Thirty miles per gallon was great too.

Fraud is what this palace should be called. They overcharge you and then stick you with a bill to fix someone else's problem. I will be seeing you in small claims court. I will also be stopping into your local office to let all the employees know how much they're appreciated. read more

Convenient location. Good pricing. Good service. We've always had great service from the Enterprise Team. I recently encountered a misunderstanding over a bill. The Team worked through it to resolution with me in an honest & straight-forward way. read more

This was the BEST experience we have ever had!!! It was so fast and easy to rent a car. The customer service was GREAT! We are definitely going to be faithful customers for life! Thank you Folsom enterprise for an amazing experience! Can't wait to rent from you all again soon! Definitely go to them at this location. They know how to provide excellent service and excellent cars! read more

Extremely slow service. I had a reservation, showed up on time, and still waited nearly an hour to get my car. There were only a couple of people ahead of me, but the staff moved at a glacial pace and seemed completely unprepared. No urgency, no apology for the delay, and definitely not what you expect when you're on a tight schedule. If you're in a hurry or value your time, look elsewhere. Very disappointing experience. read more

Had an appt to pick up at 11:00. One guy working the desk, 2 taking customers to cars. Probably 20 customers here. Waited almost an hour!

My experience at Folsom enterprise rental car was absolutely amazing. The gentleman that helped me. His name was Max, and he went above and beyond. I am a happy camper, great rates and availability. Greatly appreciate their services. Unfortunately, the Roseville auto mall enterprise Was very rude to me. And so I was very happy to be able to have such a great experience at the Folsom. Enterprise, thank you, max, you have a repeat customer here read more

customer service was terrible me and my mom walked in there looking to rent a car they said they had none so we called we made a reservation for a car my mom goes back in he says "oh it's you" very rude and they don't want to rent is a car read more

I was waiting for a survey to comment on my drop-off experience, but I did not receive one. I did receive a survey when I picked up the car. Jake was great, friendly, and helpful. I was worried my work did not rent a large car to transport the needed supplies. Jake informed me of several options if I wanted to upgrade. Jake took the time to show me by taking me to the parking lot and showing me the space in EACH car, which was very helpful. Above and beyond! Ray could not have been more pleasant, welcoming, and fast when I returned the car! The big smile on his face made him extremely approachable. Ray provided me with a ride home within less than a minute after checkout! I was in and out in a flash. I loved that, home in less than 20 minutes! The only reason I docked this location is a star is I called for a pickup to get my rental on Oct 14. The woman on the phone took down my number address and told me someone would contact me shortly. Well, no one did. I got a ride, and halfway to the location I looked at the contact info and noticed the location was only open 9-12 pm on Saturdays. Booooooooo...as it was 12:15 pm. So I had to go back the next day to get my rental, which delayed my work trip by a day. read more

Gabbie was an an absolute pleasure to interact with and the service was fantastic. Very efficient customer service.

The worst fucking service I've ever had in my entire life. I booked a reservation this morning. I went to get my car everyone was going great... until they told me I can't get the car due to new address change. I just got out near death accident and my car is completely totaled so I need to rent a car. I needed a car to go to work and make it on time. I used my American Express credit card and it got declined twice because my bank thought it was fraud. So I called my bank to get that situated but since they swiped it twice I would not be able to use my credit card. My debit card but they need two forms of pay stub or utility bill. I had my previous address and just moved into a NEW PLACE just 2 DAYS ago how was I suppose to have two forms of bills when I just moved in??? That makes no sense. I'm on TWO leases from my previous address and new address. I have the money and the resources but they couldn't bypass or HELP me get a car that I need to get. By far the worst enterprise I ever experienced in my life. Please DO NOT GO here!!! They don't help you with anything!!!! Whether you have money or going through a lot they don't give a shit about you. STAY AWAY!!!! If they told me from the beginning I would have never changed my address on my account. I wouldn't have this issue. The person who helped me was new and so nice, helpful and new. The rest of them are not it! I wouldn't want to work here or get business with them at all. Don't come here!!! read more

In late December 2024 we rented a new SUV at this Enterprise location and had a good overall experience. Our (phone) reservation was honored, the pick up was flawless, and they treated us well. There are several managers there and I believe Max or Mark was the one who called us to review our experience the day after we returned the vehicle. The one thing that we recommended was to leave the car manual inside the car since we were unfamiliar with the dashboard panel symbols. I also wish that we would have had some sort of paperwork that it was a car rental and receipt. Not everybody likes to have everything online. We are giving a 5 star because they provided excellent customer service, the manager was professional, and addressed our concerns. read more

Everything great nice car cheap prices in and out both times within 10 minutes the Honda full size Accord I got was really nice

They picked me up from the car auto shop. Had a reasonable price for a week long rental. $20 a day for the extra insurance. I had to extend my rental and that was easy. The deposit was rather large ($300). Customer service was friendly. Rental car was clean, office was clean. I would come back! read more

Finally, they processed the refund for the attempt to cancel their insurance. But after refunding me and getting a positive note from the better business bureau, they decided to send me to a debt collector to collect the amount that they had just refunded me. I'm amazed at how poorly they have treated me; to send a refund to get a "positive" note and then follow it up with a debt collector is a little beyond what I thought possible. read more

Tom Sterling and Gabby who are both managers are scammers BEWARE!! These individuals are not fulfilling their fiduciary duties to customers. They will try to run unauthorized charges on your card, they will make rate adjustments (increases) after you have the car. They will give you vehicles with warning lights and no oil. If they don't want to speak with you they will simply leave you on hold or disconnect your call. They say one thing to your insurance adjuster and service writer and another to you. Often gives false and misleading information, most importantly, however; the information is never consistent. read more

I had a great experience at enterprise. I had an appointment in the afternoon to pick up a car and was promptly greeted and helped with my reservation. Jeff Chantry helped me out tremendously and got everything done quick and professionally. I was in and out with my rental in less than 15 minutes. The after hours drop off was quite convenient too. -James read more

Big thank you to Nick for driving my borrowed Ford Fusion out to me at Caliber Collision! I've been so grateful for the customer service I've received through Enterprise over the years and just want to give kudos where they are deserved! You guys are awesome, and this car is ridiculously comfortable! Thanks a bunch! Genevieve read more

Enterprise Rent-A-Car - Car Rental Near Me - Folsom, California

Received a response from Enterprise Customer Service who provided a link that comes up URL not found. I messaged the company via yelp with the reservation details without reply. The level of arrogance behind their customer disrespect 1) by providing any customer with a confirmed reservation an ultimatum, in the parking lot, at the vehicle, in a time of need, a take or leave it choice, 2) by providing an avenue of assistance that does not provide any, is simply amazing. I guess they showed me who was boss and I'm pretty sure they felt they "won the day" when I left without a rental even though they had a 4 week notice of my reservation needs and failed to have the car on the lot. Hey snowflakes - - if 2% of readers review all the 1star posts you earned in the last year and rent elsewhere, you lose everyday - forever. My loss? - I drove my car which is not as comfortable as the luxury sedan I requested but more so than the Rav4 you wanted to stick me with and the time I'll never recover dealing with your amateur hour horseshit. Management 101 could fix these issues from re-occurring - however, if its a sales tactic, which is what this appears to be, - then its profits before service - - good luck with that. read more

Book a reservation for a car to be picked up at 12PM. I show up 5 min early and they don't have my car. I booked an intermediate car and they are trying to put me in a V8 gas guzzler sports car. This is not what I booked. The team working here is all over the place, unorganized, unprepared, and doesn't seem to know what's going. Enterprise has gone downhill shortly after the move over to this location. Corporate needs to visit, assess, and make changes to what they are doing over here. After waiting a little over 30 minutes from when my reservation was set for, I finally got into a car. Not the size I booked or wanted. But it's a car. read more

I highly recommend Enterprise to anyone looking for reliable and courteous service. Francisco and Jason were both friendly and professional and helped the process to be stress-free. read more

Reserved a car over the phone. When I got there they checked me in but didn't bother to tell me they didn't have any cars. In the meantime my ride left. Horrible way to do business. read more