I made a reservation in January of this year for a van, which we needed to go on a family camping trip reservations were made for our camping spot. Food was bought extra things were bought for this trip so when they called me the day before I was supposed to pick up the van and told me they didn't have a van for me wait what that's what the reservation is for they said they were gonna look and see if they can find me one OK fine they did this to me last year and they found one. Well, they didn't find me a van. They said they were gonna find a replacement which they didn't. They just left me a voicemail. No apologies. No, let's try to give you something else. Nothing I would not recommend this place and they were very rude to me on the phone saying that well the reservation doesn't guarantee well I think that's what it's for. Robin Doering read more

Awesome service, I rent here all the time and the staff are very helpful. Christine is very helpful and does the above and beyond for us customers. Thank you Hertz. read more

They actually have the cars when you arrive! (not like enterprise) The people at the Folsom office are nice and helpful too. read more

What a difference a new manager and a new team makes! Since the new team of Christine (Manager), Chayenne and Jay taking over, things have completely turned around here. For years this location was consistently 1-start through and through. The new team is aware of it, and are going out of their way to ensure the customers see the change. They are professional, courteous and responsive. For example, Christine gives out her business card with her contact email. I emailed her for a specific car request for my upcoming reservation for a very long drive. She replied promptly explaining that being a small location they have limited inventory, but would hold the car I requested if one comes in. When I walked in to pick up the car, she had the exact car ready for me. The cars are always pre-fueled (unlike earlier when you have to bring it back at some same random level), check out and check in are quick, and the staff is always courteous. Well done, and keep it up! read more

My review is not of Hertz in general, but rather the location at 1159 Riley St., Folsom,CA,95630. I returned my rental to that location after filling the tank with gas. I'm a Hertz gold member and I'm used to dropping my cars off without any hassle. That part went well. However, they charged me to refill the tank I had just filled. When I looked over my rental receipt, I noticed that the In/Out mileages did not match the odometer in the car. Both were over 4000 miles but the odometer on the car had not reached 4000 miles yet. When I called Hertz customer support they told me that the location had not uploaded any information about the fuel level in the car or the mileage. I've never had this kind of experience in 10 years of renting from Hertz. The company tells me that they will remove the fuel charges - it took multiple calls to customer support to get that done. I strongly recommend that you use a different Hertz office! If Hertz wants to contact me about my experience I'm happy to tell them too. read more

1 Star I made a BOOKING, not just a reservation, for a Dodge Ram 1500 or similar--paid in full, 3 days in advance. When I arrived, they didn't have a truck for me. They had a Tacoma, but gave it to the person in line ahead of me. I drove almost 60 miles round trip, only to be told by a completely unprofessional staff member, "Sorry, we don't have a truck for you." No apology, no solution, no customer service. Huge waste of time and money. What's the point of booking and paying in advance if they can't hold the vehicle? Avoid this Hertz location if you value your time and sanity. read more

I love this location. Everyone that works in there is super helpful. We have rented from them at least 20 times and had zero issues.

I ordered a vehicle online at the last minute and gave wrong pick up date information. Although I didn't get the vehicle I wanted staff handled my situation professionally and quickly. I would have gave this establishment a five star rating but the vehicle was dirty upon pickup. In Hertz's defense this wasn't the vehicle I was scheduled to pick (my error). It also wasn't topped off in gas but I was informed upon return I could have brought it back the same as I received it. Checking in and out was effortless. Good experience and would recommend renting from Hertz. read more

We needed a car to go to SFO in the evening so we booked online a week before. When we arrived at the pick up time (10 AM), they informed us that no car was available and asked us to come back 1 hour later. When we come around 11:30 AM, the front desk said that the car was still not available. However, the helpful lady at the front desk helped to look for another car and we managed to get one an hour later (12:30 PM). Lucky that we had plenty of time before driving to San Francisco, otherwise, we would be super nervous about catching our plane on time. I also notice that they don't have dropbox key (unlike other Hertz location). I had to make sure that the office is open to drop off the car - if we were renting or dropping off a car in the future. read more

Hertz Rent A Car - Car Rental Near Me - Folsom, California

I received a rental while car was having warranty work done. Car was ready earlier than expected, only had rental for 4 hours and drove less than 20 miles. Was not supposed to be charged as dealership was covering cost. A month after I was charged almost $200. Called and was told this was an error and that they would refund the money. Well 2 months and 15+ phone calls have gone by and my money has yet to be refunded. Every time I am told it will be processed the following day but it never is. They have stolen from me and not making it right. read more

This location doesn't have a good inventory of vehicles and passes that cost down to the customer. The Hertz website offers a choice to rent a gas or electric car, but at this location, they insist you have to rent a larger, more expensive vehicle to guarantee a gas car. I love that electric vehicles are more common to rent, but I need a gas car for my use. I usually rent cars for work travel and must drive 400+ miles in one day so a gas car is needed. You can select a "Managers Special" or an "EV Manager Special" on the Hertz website. I rented from them for the first time a month ago and selected the non-EV Manager Special. When I arrived, they said they didn't have any gas cars at that price point. They insisted on charging me an extra $50 for an upgrade and said that I shouldn't select the "Manager Special" if I needed a gas car. I rented another car from them this week and this time renting a 2/4 economy class car. Well, when I showed up to pick up my car they pulled the same thing again but instead, they insisted I needed to upgrade to get a gas car. The upgrade was an extra $100+ and added that I needed to rent a full-size vehicle to guarantee a gas car. Additionally, I checked the website after I left, and it showed the same car I rented for $100 less. I called to ask why there was such a price discrepancy and they said it was for the last-minute change in my reservation, which wasn't my fault to begin with. The rep I spoke with said they would give me a voucher for my next car rental when I returned. When I returned, they gave me a $30 voucher... not sure how that adds up. I said that I likely wouldn't rent from them again because of this whole experience and they said, "Sorry to hear that". read more

Hertz Rent A Car - Car Rental Near Me - Folsom, California

Was informed by my auto mechanic at 4:00 p.m. that they needed to keep my car overnight for a repair. Since I have elderly parents (one in a nursing home), I have to have a vehicle. I jumped on the internet and went to the Hertz site. They stay open until 5:00 p.m. and had multiple cars to pick from. Reserved a mid-sized car, printed the confirmation and reservation number and had my friend hurry me over. I walked in at 4:40 p.m. I was told that they were "sold out" by Christina but I could rent one for a much higher price. I told her that I just reserved it (thinking that they didn't realize that) and she said, "I know that happens all the time". "We have one but not for that price". I told her I have a parent in a nursing home and have to be able to get there if needed. She just shrugged her shoulders. There are way too many other options. I believe that a business (even a big business) becomes part of a community that they are in. They didn't give a crap about my reservation (their confirmation/promise) or my needs. NEVER AGAIN. read more

Kristie lost my stuff and then never followed up. The company didn't do anything about it. And they will charge a cleaning fee over bs

I needed a car rental right away and tried calling to make it before you closed for the evening. I kept getting asked to push another button and NEVER could actually talk to a person for assistance in renting a car before you closed. This is CRAZY! Couldn't you just have someone answer the phone and help a person???? read more

I've rented cars from this location several times after selling our car and needing one to drive until we were able to purchase a new car. The service representatives are pleasant and efficient and professional. Returning the car was a very quick process as well. We appreciate that their fleet of cars are in decent condition. I will definitely rent from this location again. read more

If I could give a zero I would. Rented a car for Tuesday to Tuesday. On my first day of driving the car on our family vacation engine oil light came up and indicator said 5%. We arrived at our hotel and notified hertz and said money would not be compensated but can give a certificate for my troubles exchanging the car and unable to use the car for a day until car was exchanged. I came back today hoping Anna would keep her word but was informed the "best she could do was $25 certificate" I was appalled as we were unable to travel the first night of our vacation and the wasted the first morning trying to get the car exchanged. Anna is now telling me she said the car was good to go and I never needed to exchange the car. So trying to blame me for exchanging the car when I didn't need to. $25 for spending 4-5 phone calls when the engine light came on and hour plus time spending time with customer service and online and $25 is what my family and myself deserve for all my troubles. Don't ever go here. Service was horrendous and they don't take ownership in anything that happens like an engine oil light being on and making it the responsibility of customers to take care. read more

Hertz Rent A Car - Car Rental Near Me - Folsom, California

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HORRIBLE! i rented AN SUV a week ago online and I show up today and they're trying to give me a KIA?!? Please tell me how I can drive to the snow in A KIA!!!! So YOURE TELLING ME that the entire first hour that you were open you couldn't have simply CALLED ME TO TELL ME YOU DIDNT HAVE AN SUV!!! I understand you can't guarantee inventory but to NOT CALL is so UNPROFESSIONAL! Thanks for ruining my snow trip and doing nothing about it!! No wonder you guys have such low reviews!!! DO NOT RENT HERE UNDER ANY ABSOLUTE CIRCUMSTANCE! Not only will they not have your car, they also won't call to tell you they don't! read more

Hertz Rent A Car - They wanted me to take this to the snow LOL - Car Rental Near Me - Folsom, California

Well I should have read the review before doing business. This place is absolutely horrible. They seem to run some kind of scam to rip off people with insurance. I wanted to full coverage of insurance on my rental. On the online website it is listed $41.35 on the mobile same package is listed for $48.69 and guy at the front counter quoted it for $59. I pointed this out but I got some lame excuse. I did not even understand the excuse he was making. I ended up paying $53 per day. I was just getting late for my travel so I just payed. That is the last time i would ever do business with them. read more

Don't rent a electric car!!. Warning given. I guarantee you will regret it, unless you are driving on flat surfaces only. I could not make it to Reno from Sacramento without stopping to charge for at least 30 minutes. I was late to my appointment. Just set aside an extra two hours a day to charge the car, if you can find a charge station. It would be one of the worst mistakes you will make. The stress!!!!!!WOW! read more

I have never been so insulted in my life than when I entered Hertz Car Rental at 1159 Riley St Folsom, CA. On 10/28/24 I picked up a rental at this location around 08:15. The young lady had one car available in the economy class. I told her that was fine and I would take it. The car had a weird heavy perfume smell like someone was trying to cover up a scent, but I needed a car and wouldn't have it long. The following day on 10/29 around 10:30 a.m I turned the car in. The Manager inspected the car and stated he would be charging me $400 for smoking in the car!!! I do not smoke! He stated there was ash in the compartment in front of the shifter. We both went out to look at the car. He rubbed the compartment and there was dust on his hand, not particles of ash from smoke. His attitude was very nasty and defensive about it. There were at least two other customers in the room as well. I asked him to talk to the young lady who rented the car to me. He said he showed her the pictures and that the front compartment did not have ash when she rented it to me. I went back to my email and looked at the pre-rental photos and there isn't one picture of that front compartment. No rental company ever takes pictures of the compartment in front of the shifter. I told him that I would smell like smoke if I were a smoker, and my handbag would smell like smoke! He then stated that I must have had a passenger in the car smoking. There was no evidence of me smoking other than dust in the compartment and the weird smell that the car had when I received it the day prior. He then went to the back again and came out to say that another worker stated that the car more than likely came in the same way they gave it to me. He stated he was very sorry for the mishap. Sorry isn't going to cut it. I have never been so humiliated in my life. Especially with other customers there! If I were Caucasian I would have at least been given the benefit of the doubt. Because I am not he automatically accused me of smoking. I will never do business with Hertz again. I'd rather ride my bike than rent a car from them ever again! Especially this location. If you're thinking of using them, don't. Especially if you are a minority! Also, to note an uber driver picked me up to take me home. When I sat in his car he stated, "Let me hurry up and get you away from Hertz" Those places can be scams." I felt like I was a victim of a scam and profiling! Trust me, do business elsewhere!! read more

We've used Hertz for many years as Gold Members. Past few years things have taken a dramatic downward turn. Month prior from main reservation page, reserved a vehicle which did not specify EV. Some selections specified EV others did not. Ensured our selection did not specify EV. Recived reservation confirmation which said EV! We called Hertz main office (in India) and they confirmed our reservation would not be an EV. Day of pickup told by office only had EVs available for us, thus no car for us.. Representative made no offort to try and accomodate us. Looks like will try another car rental company in future. read more

I cannot give a Zero to these people because there is no zero. I warn you about the scam these people have in place. I rented a car online. when I arrived there, they did not have a car but something different. They have overcharged me until this day over $250.00. Looking for remedies. You rent from these people and they will continue billing you for months. read more

Absolutely amazing experience and even better quality rental car for a cross country road trip! Go see Ana! She is the best! 5/5 Stars!! Bravo!! read more

I am now convinced that this place just tries to scam everyone left and right. I had a feeling that when I came to Yelp I would see tons of reviews describing experiences similar to mine, and I was right. The recent times I've rented from them have been less than great but today I returned a vehicle and they are accusing me of causing damage that I did not cause. Part of this scam is that they ask if you would like the "pre-rental" photos emailed to you, so any reasonable customer would assume the photos were just taken, and are also clear enough to see any potential damage. Wrong. I was sent the most vague photos of the car, parked in a different location than where I picked it up, and, conveniently enough, none of the photos are close enough to see any small dings in the location they mentioned. Also when I returned the car, an employee looked at it and said everything was fine. It wasn't until later that I received an email regarding the alleged damage. They claimed to have called me but that was just one more lie. They did not even include a picture of the damage in this email. They just attached an incident report that they tried to force me into signing. The last time I rented with them, they tried to upsell me by about 4x the rental rate I had booked for. What a joke. And here I thought the filthy condition of the car when I picked it up was the biggest problem I would have. DO NOT RENT FROM HERE. Calling corporate tomorrow. read more

DO NOT RENT FROM THIS LOCATION! I would give ZERO stars if that was an option. One of the worst experiences and locations I've ever dealt with. I've been renting cars for many years and this by far takes the cake of worst location and company. Returned the car, no walk through or anything. Within 30 mins after dropping the rental off got a phone call stating they are charging a $300 charge due to smoke smell. I don't smoke, my husband doesn't smoke. Been dealing with hertz customer service for the past 3 days and getting the run around saying this location is an "independent" location. So basically they can do whatever they want and hertz won't do anything. Beware for lying and hides charges.. shady read more

DO NOT RENT FROM THIS LOCATION. They will give you a filthy car that hasn't been cleaned in months and then charge you 300 dollars for a cleaning fee when returning the vehicle! Go to AVIS AND BUDGET right down the street which provide cleaner cars better customer service and lower rates and they won't charge you 300 dollars for a cleaning fee for a dirty vehicle they initially provided you ! read more

Hertz Rent A Car - stuff that I found in the rental car when cleaning it out the day I got it and when returning it with less trash I got charged 300 dollars ! - Car Rental Near Me - Folsom, California

I've rent cars with different company all the time. Now I regretted choosing Hertz in Folsom . Their Customers service is horrible, you were never greeted, first thing the lady said to you is driver license and credit card . Did walk through to your car, just point your car is over their. Gas tank was not full, quarter of thank and the car was Filthy Dirty. There were dog hairs are over the car and it smell dirty . read more

Hertz Rent A Car - Dogs hair - Car Rental Near Me - Folsom, California

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Needed a last minute car due to a cancelled flight (like everyone else). Tori was able to get us in and accommodated us very well.

Hertz has gone from being one of the best to one of the worst rental car companies. Let me make a reservation using their app for a car and than cannot deliver a car. Can offer a car tomorrow maybe. Stranded in Folsom without any option but an pricey UBER ride. As a long term member and frequent user if I cannot rely on them I will not be using anymore. read more

Rented a car, got a confirmation. Got dropped off, no car available. Guy behind the counter said this location rents lots of cars. Great, had to pay to get a ride back home. Lost money. Never going to book again. read more

The staff is nice but they didn't have my car or any other car available. I booked and SUV and they don't have any or larger cars. Estimated wait four more hours until they have one. Now I am forced to find another local option as we we were suppose to leave for a trip this weekend. I am now beyond frustrated and recommend Enterpise in EDH. read more

The Hertz rental car on Riley Street in Folsom is the worst place do not rent a car from them. A gentleman who claim to be the district manager and a woman who operated the front desk and charged my credit card $355 simply because they want to. Even though the contract does not say a dollar figure for the type of cleaning required, they decided to charge me $150 to have cupholders cleaned out and crumbs on the floor mat vacuumed. They said they were going to have to call in a detailer. Never mind that I already took the car through the car wash and filled it with a full tank as required. Then they decide they're going to charge me for six days additional that my insurance company already agreed to pay. I explained that I had emails on my phone that he could access or speak to my insurance company while I had them on the line and he refused to do either and crossed his arms and said I don't have to look at that. he threw the contract at my mom 83 years old, and refused to highlight the section he was referring to regarding cleaning fees. There are no sections regarding specific dollar amounts for cleaning fees. This company, strong armed me and decided to just charge me whatever they wanted to. They told me I would have to get refunded by the insurance company. So note to insurance companies don't do business with this establishment because they are crooks and they are fraudulent. I believe that they probably do this to a lot of people just to pad their own pockets. The truth remains. I do believe in returning vehicles in the same condition they were in when I rented them, except follow the contract where it says within reason for reasonable wear and tear. We had the car for a month due to my cars total loss. how did not been for two of my family members having near fatal situation's occur the hectic back-and-forth to the hospital we wouldn't have had crumbs for them to even clean but every reputable rental car establishment I have ever been to has a detail section and they don't charge you $150. read more

I have rented vehicles before literally hundreds and I am shocked at how complicated these people who work here make renting a vehicle. This is the second time I have been stuck with them (insurance). I am stuck waiting for more than an hour even with a prearranged and multiple call ahead to avoid the wait for a ride to their facility. The employees on the phone give zero care nor have any sense of urgency. On a follow up call to see where my ride was, they stated they had forgotten about me. Avoid this facility like the plague! read more

Hertz web site clearly said this location open until 1pm on Saturdays. Yet they posted a piece of paper on the door saying closed at 12pm. Why? read more

Hertz Rent A Car - Operating time according to Hertz app - Car Rental Near Me - Folsom, California

Sorry to add to the pile of poor reviews, but this Hertz location has earned it! They seem to be understaffed, which accounts for the "hiring"sign in the window. B&J Auto Body was on hold, waiting for a phone rep, over eight minutes! I finally just walked over to Hertz, then stood I line another 20 to 25 minutes, while one representative checked customers/cars in and out. When I was assigned a car, the rep had no time to go over the car with me, so I photographed the damage in case it came up later. The car was a 2015 Hyndai Sonata, and was FILTHY! It had a smear of hard sugar, about 4 inches wide, down the inside of the driver side window which made changing lanes risky, at best. I removed what I assume was "candy," with the razor blade and a hot soapy rag. I discovered the next day that one of the backup lights didn't work, so I returned the car Hertz and let them know that it was not safe to drive until that fix was made. I swapped the Sonata out for a 2013 "full-size" VW Passat and lost multiple IQ points as I bumped my head getting in and out of it several times. I think the team at this Hertz location needs to be beefed up, so they can do the job right. I don't fault the staff, and think the management needs to step up their game -- get it together Hertz! UPDATE 8/14/15: Hertz had the nerve to charge me $20 to vacuum the rental, when it was returned! I was provided a filthy car, then ultimately charged to have it vacuumed. I was told that someone left a voicemail for me to advise I was being charged (not true) and I am still waiting for the return call from the supervisor-which I assume will never come! Given the choice, I will not be doing business with Hertz again! read more

If I could give an individual person -5 stars I DEFINITELY WOULD. Tory is beyond rude & disrespectful. Terrible person for customer service ! I called to clarify a simple question for the company; Tory went on to tell me how she knows what she's doing & I don't know what I'm talking about pertaining my question so I went on to explain I'm just trying to clarify but that wasn't good enough for her. She then decided to HANG UP on me in the middle of our conversation. TERRIBLE CUSTOMER SERVICE !!! The manager here clearly doesn't care nor teach employees about customer service!! Please Please Do Better or find a better job you're happy with Tory. read more

Didn't go in the store itself but I can only imagine how bad it must be; judging by the mediocre customer service over the phone. They put a charge on my card the day after I returned the vehicle of which I have no idea for. I'm still waiting on my deposit to be returned. read more

This review here is because of the manager at this location. I've dealt with him a couple times and I am definitely not coming to this location any more. He's the bald guy with a beard, he is not friendly at all. He acts like mr. Tough guy but man you come off as a douche. He was completely rude on the phone when I tried to explain to him the situation and he just didn't care or even try to help and in the end, I think he put me on hold because it went silent. I've seen him the times that I rented here and even the way he talks to the employees is rude/douchie. He is not in the right field of work, find something where you don't deal with customers and where your not a manager. Overall some employees are nice but I find Hertz customer care is not their number one priority. I am not renting from hertz any more. Would not recommend this company. read more

They don't have the car i reserved and got a car finally with long discussion. Staff does not know about most of the things. Used pay for fuel option before dropping of airport, they charged full. When renting at Folsom staff said i will only be charged for used fuel. and the support guys does not respond. read more

They don't pick the phone calls and it's a hassle to go through their numerous selections.