I was sent here by Future Hyundai of Concord because my SUV was having some issues. They paid for…read moreme to gave a rental. I came here on 3/12 in the morning. I was provided a Elantra vehicle that smelled like nothing but cigarettes all through it. I thought I was bugging aboyt the smell because they have a no smoking signage posted on the dashboard. I only needed the vehicle until Saturday (So I thought).. and I drove away. I never would have imagined that they would give me a vehicle like that, so I did not stress it at that time. However, my wife came home on Saturday and got into the vehicle and she instantly complained about the cigarette smell. Neither of us smoke, so it hit hard. Also, she was pissed because U gave asthma and she did not like the fact that I had been driving around in this vehicle since Thursday. On Saturday, Hyundai decided that they needed more time past Saturday, so they extended the rental. Unfortunately, I texted at 8 am (Not realizing that they open at 9 am) to discuss the extension and cigarette smell. I wanted to exchange the vehicle. No one ever texted me back btw. Unfortunately, I did not get here until 3pm and they closed at 1pm. I had to keep the vehicle until Monday 3/16. Today is Monday and I came them this morning. The rep who answered sounded like he needed to go home because he was not warm nor welcoming. I told him about the cigarette smell and my asthma. I told him that I should not have been given that vehicle. His response was "Are you afraid that you will be charged for it?". Really.. that was his last warmest and understanding response. That truly made me feel not cared for which was what I felt when they gave me this vehicle. It looked best up on the outside and with a full embodied cigarette smell. I felt highly offended, disrespected and ignored. I told him that I would be there by 3:30pm to exchange the vehicle. Honestly, all those that i dealt with on Thursday were white males. I feel that they did not care about me because I'm a black female and Hyundai was footing the bill. When I was there on Thursday, I explained everything I was experiencing with Hyundai messing up my vehicle twice. I deserved some empathy. I was able to speak to a manager, Dillan (Sorry if I misspelled your name). He was kind and understanding. He asked me to explain what happened from Thursday to today. I did. He provided me with a distant vehicle (Much more up to date), clean with hardly any scratches on the outside (Unlike the other one) and it was CLEAN inside (No smell, except their usual nice rental smell). He gave me a full tank of gas for what I experienced he wanted to offer more, but I was not fitting the bill. He was very apologetic and stated that he would indeed look into everything even those that were supposed to have put a smoking vehicle into a different section so it was not given to any client until cleaned throughly. I appreciated that. However, I informed him that they were going to get 2 stars for my review and that I write reviews for both Google and Yelp (Elite & All-Star status). I told them that a custumer should feel great with service from the very beginning. Not when issues arise. I told him that his employees did an awful job with me. This should not have happened to me at all.

We were very happy and impressed with the service here My…read morehusband had been in a car accident that was not his fault. At first we thought his truck was totaled- but apparently it could be repaired Our insurance took care of everything at enterprise Everything was user friendly here- everyone we met was very helpful and friendly They were happy to extend the rental when hubby's truck was not ready when expected Next time we need a rental we will immediately think of enterprise. As well as recommend this company to friends Our rental had very few miles on it and was in wonderful condition

I came on June 2, 2023. The place was so busy, but Brittney handled it like a pro!! Brittney had 4…read morepeople waiting when I walked in. She was awesome!!! She took care of every one of us!! She made sure we didn't wait too long, she made sure to talk with everyone who was waiting, and she made sure to be friendly and inviting in a very stressful situation! I feel that this location needs more help, and they should hire more people. But Brittney definitely deserves a 10 all across the board for her customer service, good attitude and friendly demeanor!! Hetrz better watch out, there is not a lot of people out there like Brittney and someone (namely me) will try to steel her away from the Hertz company!! You do an awesome job Brittney!! Keep it up girl!!

I would give 0 stars if I could. Apple Maps shows they are open till 6. They close at 5. That…read moresaid they allowed me to make a pickup reservation at 5. Which I showed up at 5.05. They said they were closed. Then they said they had no cars. Then they agreed to give me a car but refused to allow me to use a debit card or Apple Pay. And they were rude about it. Terrible experience.

This has been about my 4th time renting here and I had not written a review as of yet. We take…read morefrequent Road trips, and if we have more than 4 passengers; we always rent a Suv for a comfortable ride. The staff is always friendly and have picked me up before when getting the car rental. The cars / Suvs we rent are always spacious and have always meet and always exceed my expectations. The check in and drop off process is always seamless and quick. If I had a gripe or even a little complaint; is that the last pick up it was left no to little gas upon picking up Suv. I had put a little more than 1/2 tank when I dropped off because I did not want the next potential renter to put gas in the car right off the lot. Otherwise, the last car rental was the perfect size and it accommodated our trip perfectly.

Please avoid this rent a car the car is full with smell i took twice but both times and both car…read morehas weed smell and my total was 1146$ but they charge me 1265$ the reason is because they making excuses they didn't told me to bring the car back on sunday and put the key in box but i came two times on sunday and aslo I called them and overall they said no we dont need to tell you about please make sure when you make reservations about the price for them its easy to do scam with people avoid this

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needed assistance and decided to call this business at 18883290403 The response time was decent and…read morethe person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Thank you to Andrew, Victor, Mariah and .... Other-finance-manger-who's-name-I-cannot-remember!…read more Even with the technical difficulties, Andrew was patient, kind, explained everything in detail. Andrew also answered my hundreds of questions before I purchased a car with them. Victor also explained quite a bit and showed me quite a few cars. I appreciate everyone's help! You made car buying less scary. Chick-fil-a? X2

I had a very disappointing experience at Enterprise Car Sales, 1235 Concord, CA. 95899. While the…read morestaff was very friendly, (Almost too friendly), they worked together as a well-oiled sales machine, the kind you easily get overwhelmed with. I did not want to "ring the bell". The process was rushed when the paperwork came. It was all presented very quickly with repeated direction to sign or initial where the YELLOW was, without ample explanation of what you were actually signing. After the sales person did his job, backed up by his boss when he needed more muscle, the paperwork person came in. Again, she was very nice, and it felt like a good amount of trust had been built, so in a fast, robotic fashion, you diligently signed the papers as told. I wasn't able to review them until I got home and found many things that were errors, not necessary, or not as I was told. I called, left voicemails, e-mailed and texted with questions, several of which were not answered or responded to at all. A scheduled call was not kept. I left several messages to be returned, which were not. They were usually at lunch, in a meeting, not available, or stepped out every time I called. I attempted to nicely resolve the issue and told them in writing within 7 days, that I did not want the car, and wanted to get mt old car back, which came in for Enterprise for $2000 under the Kelley Blue Book Trade in Value. I sent them a screen shot, but they said they couod not read it. One lady said I missed the deadline by one day and there are no exceptions, but I told them on day two there were problems and I wanted to return. Enterprise had a paper that said,iElectronic communication was accepted, but later they told me I needed to bring it in, an 8 hours drive. With no guarantee and my experience, I would not make that drive until the return was approved. The car was in "perfect condition. One lady kept going in circles about policy, rather than customer service. After the sale, it seemed, I was dismissed and they were on to the next. Sorry. I also, told them to please keep my car for me that was traded in, and when I went to Kelly Blue book it was $1500-$2000 LESS than KBB trade in. Enterprise made it out to be a GREAT price., The law and my lawyer says 7 days was business days, in business transactions and the Memorial Day holiday didn't count either. They were notified on day 2, 3, 4, etc. I called my insurance company and they said that Enterprise sold me products that were already covered by my insurance, so I didn't need them, and my sales person talked directly to my insurance agent. Customer Service is not going around in a circle repeating they would not help. It is working with a customer to find a solution that would make them happy. That's what their "no questions asked" policy said. SO my lawyer confirmed that unless clearly specificied otherwise, 7 days was legally figured at 7 legitimate business days. Even though I told them well before that. Then I asked for the CEO and President's numbers in St. Louis and could not get them. Then I called the lender, Wells Fargo who said they would not fund the loan and would escalate it to be resoved within 10 days. Note that the Enterprise sales person told me my payment would be around $400, but Wells Fargo said it was $563.67. Enterprise said it was never in an accident, but the CarFax showed two. All of this is in writing either on text, email, voicemail. And it's an extraordanaringl bad and disappointing experience. I am a disabled woman, so maybe the American's Disability act comes into play. I am willing to pay a $200 re-stocking fee (which is kind of ridiculous), or get my original car back, which they texted was still safely there on the lot, or even consider finding a different car, but none of this can be done by talking in circles, and not looking for a solution to make a customer happy, who from a marketing perspective will tell at least 200 people about their experience to friends, at weddings, graduations, funerals and more which is far more detrimental than a good customer service experience, instead of hiding behind a policy I didn't even break. No one told me it all had to be done in person. There is an Enterprise Car Sale location just less than two hours away, where I could drop off the car, and later pick up my own car, or find something I love. A black car is very bad in Palm Springs. So next, I called the lender, and told them not to fund my loan, which I was told by my attorney, until it's all figured out. There is a cute white car just 1.5 hours away. The lender agreed that I was rushed through the process, notified them well within the 7 days, etc., and are escalating this situation. All of the people are very nice, but maybe just a bit too slick on manipulating sales without proper and complete information. As a single, disabled person, of a certain age, I expect customer service satisfaction. Wouldn't you?

We needed a rental for a couple of weeks while our car got repaired. They seem to be always in…read moreshortage of cars. We ended up with an electric Kia. We preferred a Tesla and they did have some on the lot but we couldn't get one since they seemed to be already reserved. The place has an hour break during the day. It seems like all employees leave and come back at the same time. We arrived at the time they said they would reopen but they took 20 more minutes to come back and the parking lot was filling up with people waiting for them. Perhaps, an alternate lunch time would help the place be open and costumer service would be better.

I thought they were very helpful and got my a nice rental and had excellent service. Not sure why…read morethere were some bad reviews.

I rented a car from here and was charged twice. Went to get a refund and they berated me. Finally,…read moreBrian Corbin the Territory Manager found the second charge and reversed the charge. He blamed me for not reading the rental agreement. He hung up on me when I asked for his Manager! Never rent from this horrible place!!!

Thrifty car rental is taking advantage of the covid-19 crisis to screw customers…read more Rather than allowing us to cancel a reservation they claim that the contract states no refund. Even when the health department has ordered a "shelter in place" Do your best to avoid this company. Any company that would do this is not worth your time or money. Apparently they will do whatever they can to take your money in a crisis. I imagine that they are the type of company that sets up a bar outside an AA meeting.

I recommend N.Ferro Car Service. I booked a ride to take us to the Airport during Holiday and it…read morewas a smooth transition. Very reliable and good communication and very friendly driver. His name Naiche. I will definitely use his service again.

From the owner: N.Ferro car service executive car works with people transport, transfer to airport party…read morerestaurants tourism in napa it's worth it if you need an executive car with experienced driver N.Ferro car service