Malik was a great customer service rep when I picked up an SUV for a recent trip to SoCal for my wedding. Easy check in, vehicle in good condition, and easy returns. read more

Terrible experience. The store is woefully understaffed. They had one employee working with a continuous line of five or six customers trying to rent cars all of whom had reservations. A single employee had to continuously answer the phones as well, which made it even worse. It ended up being a little over a one hour wait. What's even more frustrating is there are no less than four people working in the "truck rental" area who were just goofing around, being loud, laughing and never offered any helper assistance to the single employee with the line out the door. Would definitely not recommend and will not be going back to that location. read more

We made a reservation on 7/9, one week before our trip, for a Standard SUV. However, when we picked up the vehicle on 7/15 at 8:00 AM, we were given a Ford Escape, which appeared smaller compared to the standard-size SUVs we had rented in the past. We asked the staff if the vehicle was considered a Standard SUV, and he confirmed that it was, so we trusted his response. When we got home and started loading our stuff, we realized that the vehicle felt smaller than expected. We then checked the vehicle details and found out that the Ford Escape is actually classified as a Compact SUV/Crossover SUV. We feel that we should have been provided with the same size vehicle we reserved or something equivalent or better. Unfortunately, the vehicle we received did not match the size category we originally booked, which was disappointing. read more

Enterprise Rent-A-Car - Car Rental Near Me - Concord, California

If you have a insurance rental don't bother. I was told all vehicles were reserved for the Holiday. Showed me a beat up old, molded smelling car from Nebraska. Sent out a newer employee asking me silly Questions playing my intelligence. Erasing out all the data in my rental. Having me standing around prolonged periods of time after I explain to the young man I have a disability and had me standing and walking back and forth and back and forth. Left to get gas and came back. Never was showed the car at first I was supposed to swap out. I just said never mind. I see certain people of choice get treated differently at this location I witnessed with my own eyes. I can't change ignorance or unprofessional behavior so going forward I hope they work on treating all customers with kindness and compassion. I will not be doing business in the future here. Wasted a whole hour here. Walnut Creek or even Richmond have better customer service at least the workers try to help you. Not have you standing around like your on a street corner. read more

This has been about my 4th time renting here and I had not written a review as of yet. We take frequent Road trips, and if we have more than 4 passengers; we always rent a Suv for a comfortable ride. The staff is always friendly and have picked me up before when getting the car rental. The cars / Suvs we rent are always spacious and have always meet and always exceed my expectations. The check in and drop off process is always seamless and quick. If I had a gripe or even a little complaint; is that the last pick up it was left no to little gas upon picking up Suv. I had put a little more than 1/2 tank when I dropped off because I did not want the next potential renter to put gas in the car right off the lot. Otherwise, the last car rental was the perfect size and it accommodated our trip perfectly. read more

They were recommended to me. I got a nice little Mazda, younger than mine that's was being repaired. I wasn't enjoying it so I called and got in before closing. They gave me another car. OMG I'm in love! I am so I thankful that they listened to me and gave me what I asked for without issue. Only one problem, now I want a new car! read more

Please avoid this rent a car the car is full with smell i took twice but both times and both car has weed smell and my total was 1146$ but they charge me 1265$ the reason is because they making excuses they didn't told me to bring the car back on sunday and put the key in box but i came two times on sunday and aslo I called them and overall they said no we dont need to tell you about please make sure when you make reservations about the price for them its easy to do scam with people avoid this read more

A customer was injured at Enterprise. Hospital fee was under $100. Enterprise chose to prioritize their interests over customer safety and service. Additionally, Enterprise FAILED these best (and obvious) business practices: 1). If liability is unclear, a business will still choose to pay a minor medical bill to maintain goodwill and prevent negative reviews or legal escalation. 2). Address safety concerns (install padding or signage) to prevent future incidents. 3). Handle the situation professionally--laughing at and mocking an injured customer creates unnecessary bad publicity. Regardless if the exit design was foreseeably dangerous, Enterprise should pay the small ER fee as a smart business decision to protect customer relations and reputation. Instead, Enterprise made the customer feel vulnerable and discarded. Never do business with conniving companies that look out for themselves. read more

Enterprise Rent-A-Car - No caution signs, protective padding, or commercial bumper corner guards at exit - never rent from Enterprise - Car Rental Near Me - Concord, California

Enterprise Rent-A-Car: A Case of Poor Corporate Policy and Customer Service A recent experience at an Enterprise Rent-A-Car location highlighted serious safety concerns and a troubling lack of customer care. A 70-year-old customer was injured inside the building due to a hazardous corner wall positioned directly at the exit. Instead of walking through an open doorway, customers face a sharp corner, creating a dangerous obstruction. There were no caution signs, protective padding, or commercial bumper corner guards in place--basic safety measures that could have prevented this accident. After the customer was treated by emergency responders and discharged from the hospital the same evening, Enterprise's Rental Claims Services (Shawna L. Reckart) followed up, requesting protected health information (PHI) and medical receipts, implying they would cover the ER visit. However, after reviewing security footage and likely consulting legal, Shawna informed the customer that Enterprise would not cover the modest $50 emergency room fee. Worse, the Shawna dismissed the situation, laughing and calling it simply an "embarrassing moment." There is absolutely nothing funny about an elderly customer getting injured due to unsafe premises. The customer even provided Enterprise with a link to a commercial foam bumper corner guard--recommended by the hospital--as a simple fix to prevent future injuries. Enterprise ignored the suggestion and took no action to improve safety. This isn't about the $50 ER fee. This is about Enterprise prioritizing corporate interests over customer safety and service. Rather than taking responsibility and implementing a simple, low-cost precaution, they chose to do nothing. Even if Enterprise is not legally required to pay, good customer service suggests they should consider covering the ER bill ($50) as a goodwill gesture. Refusing to do so--especially while laughing at the incident and not addressing the safety concern to prevent future incidents--damages Enterprise's reputation and customer trust. Given this response, we will never rent from Enterprise. A rental car company should ensure that customers feel safe and supported--not endangered or dismissed. read more

Enterprise Rent-A-Car - Dangerous corner facing customers when exiting - Car Rental Near Me - Concord, California

Edwin was great and very professional. He got me a clean, nice car while mine was in the shop across the street and had me on my way.

I rented a car a couple of months ago & drove to the desert, I had some problems while there & wasn't going to have the car back by the time it was supposed to be back. I called & had no problem being longer. Of course I paid for the extra days. read more

A few weeks ago I rented a car to drive to Long Beach. I had a lot of trouble finding the drop-off location. It ended up being INSIDE a public parking garage. Not what I'm used to seeing. After driving for the better part of 9 hrs with no sleep the night before, my nerves were frayed! The rental agent, Esteban Rosales, handled the situation very professionally and courteously. He also gave us a ride to the pier for our cruise. Thank you Esteban! read more

The best New Year experience while renting a car at this location. The team at this branch is outstanding--and I mean EVERYONE! I was running about 30 minutes behind during my return date, and the team was understanding and reassured me that there were no issues as long as I communicated with them. After returning the rental I realized I left my favorite reading glasses inside the rental and this team did everything possible to help me find them 24 hours after I had already returned the veichle. KK, Kyla Carlos & Thomas I truly appreciate your help-Thank you for the amazing experience. read more

SECOND PART was great - 5 stars, First was a zero stars. FIRST PART: Showed up with a RESERVATION to rent a Ford F150 or similar for a week for a camping trip. After the woman at the counter finally figured out that we actually had a reservation (we had a copy of the email verification she FINALLY looked at), all we got is "That's too bad, cuz I don't got any cars for you." SO we said "but we have a confirmed reservation. How can we not have a car here?" her response in a rude tone was "DO YOU SEE ANY CARS IN MY LOT?" But the reservation...? too bad. nothing she can do. No offer to call anyone or anything, just done. SECOND PART: Ben Fry (branch manager of the work truck division located other side of a door way) over heard and came over and started talking with us, and he worked on it, confirmed everything, and then offered us an F250 for the same rate (a HUGE discount). Super friendly, walked us out and let us pick which truck, walked through everything with us and saved the day. As a personal account member, we almost said forget Enterprise. Mr. Fry saved the day for us and for business at Enterprise. Kudos Mr. Fry! read more

Enterprise Rent-A-Car - Burney Falls were beautiful, and we made it because of you Mr. Fry! - Car Rental Near Me - Concord, California

I would definitely recommend the enterprise Rent-A-Car on Monument Boulevard. All of their employees were professional, engaging, and responsible. If I ever need a Rent-A-Car again, I would definitely use them. read more

Excellent customer service. They had my rental car ready and explained the terms of the contracts in detail so I didn't have any unexpected expenses. I extended my rental via phone in less than 3 min. I appreciate the thorough service. read more

Lashara and Jordan were exceptionally friendly and well-informed. They assisted us in obtaining exactly what we needed, and we couldn't be happier with the experience. read more

Fast and professional here. The receptionist was really nice and knew her job very well.

Literally door to door service. Paper work, keys and car ready to go under 5 minutes. Service ***** Pick up and drop off ***** Professional ***** All good things to say and the car was nice too. read more

I reserved a full size SUV in a Saturday and got an emailed confirmation for pickup Monday at noon. Once I arrived and gave my name and ID this rude CS rep asked what I reserved. I said a full size SUV. She said - we don't have that.. Ok, then why let me reserve it? She asked what day I reserved and I said Saturday. She said - yeah we don't have that. I then asked what they did have and her response- Nothing! I grabbed my ID and left. It's ok that the vehicle i reserved wasn't there. What's not ok is to not be notified any time Monday morning of that, and the lack of people skills this girl behind the counter had. I wouldn't go to this location. I went to Concord Ave location and they took care of me within 20 minutes. Do not go to Monument! read more

Doing business with the Concord, Enterprise Rental agency on Concord Blvd was a pleasure. I am fortunate to have experienced such customer-focused, professional staff, and manager, Jarrod Roberto to take extraordinary care of my service needs while my vehicle underwent repairs from an auto collision. Mr. Roberto ensured premiere service from the time my vehicle was dropped off for repairs and then took care to find a fabulous rental that exceeded my expectations. Over many years Enterprise has been my go-to in the occasions of renting for both business and pleasure and once again I can attest to the exceptional service. read more

Would give zero stars based on my end result. Called before coming over to confirm cars available. Waited for 20-30 minutes and was told they had a car they could get me in for the rate to match my warranty coverage ($40/day). He walked me out to the car with keys in hand to tell me his manager could approve the $60/day for big SUV like I have. I said no thank you I'd like it covered and a smaller car would be fine. We walked back inside for him to tell me they had no cars available, nothing. As I'm standing there with car seat and bag in hand, no ride and no option he said they had nothing and could maybe get me a ride somewhere? Mind you when I looked online they had every car size available. Wow, all while texting/talking to his manager this was their solution. I'm shocked. Needless to say the kid tried his best to navigate a surge of customers alone, the end result is unacceptable. Would not recommend this location and maybe not even Enterprise at this point if they find this acceptable. Unfortunately, this falls on upper management for leaving the employee unequipped to handle the situation properly and misguiding him. I specifically chose Enterprise over another option further down the street because of my history with them, seems I made a mistake in trusting the name. read more

I usually don't write reviews but after dealing with Lashara the manager at Enterprise, I have had a terrible couple of months after getting into an accident but my experience renting a car which can be very painful was very easy. She handles things with top notch customer service skilled doing so many things at one time is very impressive. She does the one thing you are taught as a kid but you never see anyone do it. Be treated like you want to be treated and your time is very valuable. Checks all the boxes in what you are looking for. read more

The devil works hard, but these employees at Monument Enterprise work harder. I came in here emotionally drained, my car was in the shop & I was stressed, trying (not well) to hold it together. The two people up front helped me as quick as possible & although they didn't have a car right away (that's on my insurance not them) they gave me a realistic return time. When I returned a few days later the check in process was really easy and simple. I think I spent a max 20 minutes there and I was off in a rental while I awaited news on my own car. I had my rental for an entire month & if I called with a question they were quick to respond (1. the battery in the key says it needs replacing. 2. Do I have to wash the car before returning) other than that they let me do my thing. Return was even easier, basically walked in waited for my turn in line gave them the keys and I was out of there. I will say every time I've gone in it has been entertaining as far as customers go. The staff deals with a lot and handles it with finesse and patience. read more

Dont have car returns on Sundays anymore i don't need it an extra day i rent from them all the time won't be going back just because of this

To be honest, I rarely look forward to renting cars. The service and process has always been a hit or miss (mostly a miss), but my experience at this Enterprise location was outstanding! All of the gentleman I encountered were nice, accommodating, and helpful. Service was fast, the rental car options were decent, and the cars itself were pretty clean and in good condition. If you are in need of a rental car and located in the Concord area, definitely consider this Enterprise! read more

I booked online for the quote of $444.15 for one week, but when I picked it up they were charged me $620 for the week! Then they left a bottle of cleaning solution in the car which I had to hand back to them. I normally like to rent from here but this is not acceptable. read more

I am so very upset. I have family in town for FUNERAL services. I reserved a minivan ahead of time so I could do airport runs and get everyone to the services location. I arrived at the Enterprise location on Monument and they told me they did not have a vehicle for me. They had the reservation but no vehicle. I RESERVED a vehicle because this is obviously an important event. We're all emotional and there are a lot of moving parts. I NEEDED that vehicle to be there! Very unprofessional and untrustworthy! Do yourself a favor and use the Concord Ave location. They'll actually have the vehicle for your reservation. read more

TLDR: Don't waste your time! Ridiculous policy, uninformed suggestions, and a complete waste of my time. I recently lost my driver's license and conveniently went online to get a replacement. I was issued a temporary license online. I called Enterprise and they informed me that they won't take a temporary license, only interim. I explained to them that they're the same thing and interim literally means temporary, but they wouldn't budge. They said if I wanted to rent a car, I would have to do what I was trying to avoid - go to the DMV. So I went to the DMV and wasted 2 hours of my time on a Friday so I could rent a car after work. When I finally got to the agent, she informed me that there's no difference between an interim and temporary license and she can't issue me an interim license because I have a temporary one issued. I called Enterprise hoping they would be understanding and clarified with them that this is only their policy, not the law. They agreed but won't make an exception to the policy and allow me to rent a vehicle. So I get nothing for my wasted time and possible exposure to Covid at the DMV. You should live up to your motto "Taking care of our customers, our communities, our employees and our environment." You're not taking care of anyone with this move read more

My mom rented a car from Antioch Enterprise and it smelled terribly of cigarettes and cologne. She asked for another car and they told her that was the only car. She had to drive on the freeway with the windows down. Her head hurt from the smell. I called other locations and there weren't any cars available for the rest of the day. Thankfully Louis at this Concord location was able to help. Even though he no longer had any cars, he called the location she had gotten the car and spoke with Andrew who together were able to hold a car for her to pick up in several hours. So very grateful to Louis who went above and beyond to take care of the matter. And was even gracious enough to apologize for the whole experience even though it didn't happen at his establishment. Thanks Louis, you rock! Update: unfortunately Andrew at Antioch did not have a car ready for my mom. And didn't have the courtesy to call het to let her know. However, Louis still did an amazing job. It's not his fault management over at Antioch isn't up to par with his customer service. read more

The Branch Manager at the Monument Blvd location went above and beyond for me when my car was taking forever to get repairs. I had a vacation planned where I would need rails to attach luggage to the rack and he found me the perfect car and I will forever refer friends or anyone who asks to go to this location. Thank you again Mike. You went above and beyond and it is very much appreciated. read more

Mike was very helpful when we came into pick up our rental car. He was efficient, the transaction went really smooth and we felt like he respected our time and wanted to get us in, out and on our way. I complimented him at the end because his service was on point! I'd highly recommend Mike at Enterprise... he will take care of you! (He also was so kind to give me a 10% discount for my birthday which is on Halloween). Thank you again Mike... we really appreciate your assistance. Never forget... the little things especially in a service type industry go a long way... kindness is everything. read more

This review is for the Walnut Creek location, on North Main. Absolutely wonderful experience renting a car here after I was in an accident and my car was towed to a repair shop. All staff I dealt with were helpful and friendly; they were kind and knew I was very shook up after the accident. They got me into a rental in very little time. When it was time to return the rental, it was the same experience - very helpful people who knew exactly what to do and treated me very well. Transaction was quick and painless; these people give 110% !! If I need a rental car again I'll definitely go to this location, where they know what they're doing and genuinely make you feel like a valued customer. read more

I've had to rent from here several times over the last few years. EVERY TIME the cars they offer are damaged in some sort of way. They don't mark down all the damage and instead tell you that whatever damage you point out doesn't count for whatever reason. So you are left filled with anxiety having to trust they won't screw you over when you return the vehicle. The vehicles have ALL smelled like CIGARETTES AND/OR WEED!! The people working there either can't smell it for whatever reason or don't care. It's demoralizing and embarrassing to have to request a different vehicle because the one they gave you is too damaged or smells gross and is disgusting. You have no choice but to be stuck with a vehicle like that because they "don't have anything else available". Enterprise should be ashamed to offer their customers such trash. read more

This location is great. We rented trucks twice for my husband when his truck was in the shop and their service is great. They work directly with the insurance and they make everything easy. Definitely will use them again if needed. read more

Always easy. Always efficient and always professional. Five star for the Monument office!

Problems with their arrangement with State Farm coverage, and difficulty reaching the company after office closing to return the vehicle were avoidable problems. read more

This has been my "go-to" local Enterprise office for about 6 years now (I have been renting from Enterprise offices in this area for about 15 yrs now), but I recently had a very unpleasant experience with this office. For some unknown and very frustrating reason, I was unable to make a reservation online. The website would simply not recognize the city I entered to reserve (Concord 94519) and it was highlighted in a yellow box. I could not proceed. So I was forced to call Enterprise to make a reservation. Not a huge deal, but after I made the reservation by phone, I asked for a confirmation e-mail. Here is where the fun started. The woman on the phone said she could not "guarantee" that I would receive the e-mail. Huh? Ok, figure she's just covering her bases, doing a little cya. After I did not get a confirmation e-mail, I called the next day or two to inquire, and was told to call a different number (national, I think) about this. The guy who took my call was not only rude, but told me that local offices can NOT send confirmation e-mails. Wtf? #1. Why not? Why would you not be able to confirm by local office a customer's reservation? This is a big red flag to me with the company. #2. Why did the woman at local office not tell me this? If you are unable to do something, why beat around the bush and say you can't "guarantee" it? You are 100% guaranteed to not be able to do it, if your office or program does not allow it. She basically lied by omission. A confirmation e-mail seems extremely basic to the operation. To not be able to provide this at the local level is very disturbing. This is not rocket science. Enterprise has been around for 55 years, as their voice-mail when you are on hold likes to continually tell you. The Internet has been around for decades. This issue should have been addressed a long time ago. read more

James was friendly, efficient and all around great manager. My experience with Enterprise was award - winning. Smooth and fast. It was a real pleasure dealing with James in particular.. read more

The Service of the staff here at Monument Enterprise is great so helpful and they checked and customized the perfect car for you as you requested. I wanted a charger auto 2017 and they had it !! They are a cool collective staff on the same page. Seveda Lucchese great service with a smile Ronnie and Bo as well great service Thanks I will always go to the monument Enterprise to rent a vehicle. read more

Enterprise Rent-A-Car - Car Rental Near Me - Concord, California