This has been about my 4th time renting here and I had not written a review as of yet. We take…read morefrequent Road trips, and if we have more than 4 passengers; we always rent a Suv for a comfortable ride. The staff is always friendly and have picked me up before when getting the car rental. The cars / Suvs we rent are always spacious and have always meet and always exceed my expectations. The check in and drop off process is always seamless and quick. If I had a gripe or even a little complaint; is that the last pick up it was left no to little gas upon picking up Suv. I had put a little more than 1/2 tank when I dropped off because I did not want the next potential renter to put gas in the car right off the lot. Otherwise, the last car rental was the perfect size and it accommodated our trip perfectly.

They were recommended to me. I got a nice little Mazda, younger than mine that's was being…read morerepaired. I wasn't enjoying it so I called and got in before closing. They gave me another car. OMG I'm in love! I am so I thankful that they listened to me and gave me what I asked for without issue. Only one problem, now I want a new car!

Small, cramped, dirty looking office with only a couple of chairs, and garage staff walking in and…read moreout and hanging around, making even less space for customers. Booking staff were friendly. Check-in from a pre-booking went fairly smoothly, although the car you get is fairly random compared to what you actually booked (e.g. you may get a crossover instead of the selected sedan). Return went well and I just had to hand in the keys with them emailing me the receipt (for the original quoted amount; no add-ons). That may have been because there was a line and it was close to closing time, so don't count on such a quick and easy return every time. I *don't* like that you have to return the car by closing time (5 pm) or get charged extra (e.g. for Fridays, you'll get charged for Saturday and Sunday until they open on Monday morning if you don't get the car back to them by 5 pm Friday). Enterprise Car Rentals lets you drop the keys into a key return box if you miss their closing time and return the car late, which is *much* better. Also note, you have to pay by credit card (not debit card or anything else); although that may be an industry standard.

I honestly am so glad I came here after having a horrible experience at a different location I…read moredecided to call here. The customer service is amazing Isela is amazing she went above and beyond for us she is the person to go to here ! Thank you so much !

Dylan helped me set up my rental with ease. He worked with my Claims Adjuster to get a more…read morecomparable car (an upgrade for what was initially offered) while mine was in the shop & I'm thankful for the extra time put in to make that happen. Ismal was also helpful in making the rental return quick and efficient.

I was sent here by Future Hyundai of Concord because my SUV was having some issues. They paid for…read moreme to gave a rental. I came here on 3/12 in the morning. I was provided a Elantra vehicle that smelled like nothing but cigarettes all through it. I thought I was bugging aboyt the smell because they have a no smoking signage posted on the dashboard. I only needed the vehicle until Saturday (So I thought).. and I drove away. I never would have imagined that they would give me a vehicle like that, so I did not stress it at that time. However, my wife came home on Saturday and got into the vehicle and she instantly complained about the cigarette smell. Neither of us smoke, so it hit hard. Also, she was pissed because U gave asthma and she did not like the fact that I had been driving around in this vehicle since Thursday. On Saturday, Hyundai decided that they needed more time past Saturday, so they extended the rental. Unfortunately, I texted at 8 am (Not realizing that they open at 9 am) to discuss the extension and cigarette smell. I wanted to exchange the vehicle. No one ever texted me back btw. Unfortunately, I did not get here until 3pm and they closed at 1pm. I had to keep the vehicle until Monday 3/16. Today is Monday and I came them this morning. The rep who answered sounded like he needed to go home because he was not warm nor welcoming. I told him about the cigarette smell and my asthma. I told him that I should not have been given that vehicle. His response was "Are you afraid that you will be charged for it?". Really.. that was his last warmest and understanding response. That truly made me feel not cared for which was what I felt when they gave me this vehicle. It looked best up on the outside and with a full embodied cigarette smell. I felt highly offended, disrespected and ignored. I told him that I would be there by 3:30pm to exchange the vehicle. Honestly, all those that i dealt with on Thursday were white males. I feel that they did not care about me because I'm a black female and Hyundai was footing the bill. When I was there on Thursday, I explained everything I was experiencing with Hyundai messing up my vehicle twice. I deserved some empathy. I was able to speak to a manager, Dillan (Sorry if I misspelled your name). He was kind and understanding. He asked me to explain what happened from Thursday to today. I did. He provided me with a distant vehicle (Much more up to date), clean with hardly any scratches on the outside (Unlike the other one) and it was CLEAN inside (No smell, except their usual nice rental smell). He gave me a full tank of gas for what I experienced he wanted to offer more, but I was not fitting the bill. He was very apologetic and stated that he would indeed look into everything even those that were supposed to have put a smoking vehicle into a different section so it was not given to any client until cleaned throughly. I appreciated that. However, I informed him that they were going to get 2 stars for my review and that I write reviews for both Google and Yelp (Elite & All-Star status). I told them that a custumer should feel great with service from the very beginning. Not when issues arise. I told him that his employees did an awful job with me. This should not have happened to me at all.

The front customer service asian short lady was very unprofessional. I had told her the make and…read moremodel of the car I wanted to rent and she asked sir I need the exact car model which I had told her already after that I thought to just go somewhere else. She needs to be removed and replaced with another person

Rented a RAV4 on March 16 through March 23. I had no problem with the front desk lady. She was very…read morehelpful and nice. She even adjusted the price for additional driver. I give her a good rating. The problem is with the vehicle. To start with I saw a huge tear like on the driver floor mats. I thought it's already on file as the rip looked filthy and old. Now I get a letter saying that they are charging me for the repairs and of course their customer service number is useless. Also from the day I rented till I returned, the tires were always on low pressure. So I thought I will get an exchange of the vehicle and the person at the office says that I have to just fill up the air to which I had to do it every day until I returned. It's the way he told me was as if I have not seen or done this with my own vehicle. This is gonna be my last time with AVIS of Concord, CA. Car rating is 0 Maintenance of car is 0 Company Customer service is 0

Staff was very helpful on my rental. The SUV was very clean and didn't take forever to to rent it…read morelike some places.

when checking out, there is absolutely no mention (Not even in terms and conditions or any other…read morefine print) that the prepaid amount is not the entire amount im expected to pay. There will be an estimated total as well. The difference between the estimated total and the prepaid amount was entirely comprised of additional taxes and fees. Specifically the Underage surcharge. When checking out, it was $54 (which aligns with what is listed in terms and conditions). After putting in my cc information and booking the rental, the underage surcharge bumped to $168. It TRIPLED?? And now im expected to either pay a $50 cancellation fee, or more than 100 extra than I was expecting - No... That I was implicitly told I would be paying. Truly sad and disgusting. Where could this additional 114 be coming from?? I was told that sometimes these fees vary by location, but when checking out, I had selected the location I would be renting from which would have altered the fee before checking out.

Thank you to Andrew, Victor, Mariah and .... Other-finance-manger-who's-name-I-cannot-remember!…read more Even with the technical difficulties, Andrew was patient, kind, explained everything in detail. Andrew also answered my hundreds of questions before I purchased a car with them. Victor also explained quite a bit and showed me quite a few cars. I appreciate everyone's help! You made car buying less scary. Chick-fil-a? X2

All's Well That Ends Well. It was a very difficult process, 3 weeks long…read more I was tenacious because there were many questionable and frustrating things along the way. In the end, The Manager of the office made it right. She went above and beyond to make sure I underststood everything, and got a car that was actually a good fit for me. I am concerned after reading all the reviews on Yelp, that 30% of them are bad, but based on my ultimately successful experience here is what I' recommend: -Work with one person only (talk and text) so there is no confusion or contradicting information. -Make sure you have them tell you all the details about how everything works in real life...process, length of contracts, deductibles, number of claims allowed,etc. -Check with your insurance company to see if you already have coverage on things they offer. -Check the real value of your trade in being brutally honest with yourself regarding the true TRADE IN value of your car. Print it out and bring it with you. -Expect that the value of the car you buy will go down, once you drive it off the lot. You can check the KBB Blue Book value so you know. -Have them do a full walk through of the car, and show you how everything works before you leave. -As charming and influential as all of them are, remember this is a business deal. Good Luck!

Had to go here unexpectedly after someone rear-ended my car and it had to get repaired at a nearby…read moreautobody shop. I can't say enough good things about the service that I got from Hanah at pickup and again over a week later at drop-off. She made the process very smooth and quick, and I was on my way in no time both visits. She and the other staff I interacted with were all very friendly and professional, and they seemed to enjoy their jobs, which is becoming rarer and rarer these days. I did not need another headache after getting my car crashed into, and I have to say, I was very pleasantly surprised with how easy these fine folks made my unplanned rental experience.

Rented Full Size SUV when the grandkids come visit for Spring Break…read more Expedition & Wagoneer were my last two models. Both were new - low mileage. Great staff - reached out for confirmation and also checked in within the rental period. Easy after hour drop box too!

My car rental is Very Excellent! Brand New Chevrolet Malibu…read more Smells good as new. Clean inside! Minor scratches. But important thing is driving a car with no issues or repairs needed is Fabulous Auto! Go rent the Malibu! It runs perfectly fine....

My family only has one car and this Avis location is convenient and the manager Mimi is wonderful…read more She's personable and so quick. It gets so busy there and she's just on top of everything. I highly recommend this Avis location if you are in need of an extra car OR two!

I reserved my rental car so I could pick it up the morning I was dropping off my Tesla. Joey and…read moreGriffen exceeded my expectations during the process. They corrected some issues that were not completed when I setup the rental car reservation. They were very kind and patient while I figured out what I wanted to do. They made me feel like they cared about me. Excellent customer service. I am an older man and I appreciate the respect they showed me. I highly recommend them if you need a rental car. It is so nice in today's age of rushing and attitude to find a customer service team who make car rental so pleasant and genuinely care about their customers. Thank you Joey and Griffen!!

We needed to rent a car for almost six weeks and enterprise worked with us to get a good rate…read more Also, i left my wallet in the car after I returned it during off hours. The office called me in the morning and let me know. They secured it for me until I picked it up. Highly recommend this enterprise in Lafayette.