Malik was a great customer service rep when I picked up an SUV for a recent trip to SoCal for my…read morewedding. Easy check in, vehicle in good condition, and easy returns.

Terrible experience. The store is woefully understaffed. They had one employee working with a…read morecontinuous line of five or six customers trying to rent cars all of whom had reservations. A single employee had to continuously answer the phones as well, which made it even worse. It ended up being a little over a one hour wait. What's even more frustrating is there are no less than four people working in the "truck rental" area who were just goofing around, being loud, laughing and never offered any helper assistance to the single employee with the line out the door. Would definitely not recommend and will not be going back to that location.

Small, cramped, dirty looking office with only a couple of chairs, and garage staff walking in and…read moreout and hanging around, making even less space for customers. Booking staff were friendly. Check-in from a pre-booking went fairly smoothly, although the car you get is fairly random compared to what you actually booked (e.g. you may get a crossover instead of the selected sedan). Return went well and I just had to hand in the keys with them emailing me the receipt (for the original quoted amount; no add-ons). That may have been because there was a line and it was close to closing time, so don't count on such a quick and easy return every time. I *don't* like that you have to return the car by closing time (5 pm) or get charged extra (e.g. for Fridays, you'll get charged for Saturday and Sunday until they open on Monday morning if you don't get the car back to them by 5 pm Friday). Enterprise Car Rentals lets you drop the keys into a key return box if you miss their closing time and return the car late, which is *much* better. Also note, you have to pay by credit card (not debit card or anything else); although that may be an industry standard.

I had a reservation to pickup a vehicle , when arriving they said they did not have the vehicle…read morethat I reserved. I re booked a different vehicle and asked them to check which they did but unfortunately they did not have that vehicle either. So they suggested a vehicle twice the cost which I declined. I asked is there anyway to get the vehicle I reserved originally and was informed they didn't have any. I asked why would it let me reserve the vehicle if they didn't have it they said that's the system. After canceling the reservation and leaving the office I ordered an uber and was standing on the lot and I noticed BOTH OF THE VEHICLES I RESERVED SITTING IN THE PARKING LOT THAT I WAS INFORMED THAT THEY DID NOT HAVE.

Thank you, Steven, Sayf and Kevin for making my experience a wonderful one! Just the nicest guys…read moreyou will ever meet! Kind and understanding to what kind of car you need. Very accommodating to their customer's needs. From calling to make my reservation, to picking up the car, it was a very good experience. They told me that they would have my car ready when I got there and they did! I was on my lunch break when I picked up so I had very little time to get the car and to get back to work. I really appreciate that you guys got me in and out in a timely manner. The car I ranted was very nice! Very clean on the inside and outside and smelled very good. The customer service is AWESOME here!! Keep up the good work guys!! I am a very happy customer, and I will be renting with ya'll again in the future.

Dylan helped me set up my rental with ease. He worked with my Claims Adjuster to get a more…read morecomparable car (an upgrade for what was initially offered) while mine was in the shop & I'm thankful for the extra time put in to make that happen. Ismal was also helpful in making the rental return quick and efficient.

Rented a RAV4 on March 16 through March 23. I had no problem with the front desk lady. She was very…read morehelpful and nice. She even adjusted the price for additional driver. I give her a good rating. The problem is with the vehicle. To start with I saw a huge tear like on the driver floor mats. I thought it's already on file as the rip looked filthy and old. Now I get a letter saying that they are charging me for the repairs and of course their customer service number is useless. Also from the day I rented till I returned, the tires were always on low pressure. So I thought I will get an exchange of the vehicle and the person at the office says that I have to just fill up the air to which I had to do it every day until I returned. It's the way he told me was as if I have not seen or done this with my own vehicle. This is gonna be my last time with AVIS of Concord, CA. Car rating is 0 Maintenance of car is 0 Company Customer service is 0

The front customer service asian short lady was very unprofessional. I had told her the make and…read moremodel of the car I wanted to rent and she asked sir I need the exact car model which I had told her already after that I thought to just go somewhere else. She needs to be removed and replaced with another person

Staff was very helpful on my rental. The SUV was very clean and didn't take forever to to rent it…read morelike some places.

I should have read the reviews before going here…read more.. Rented a car and the bumper was slightly detached which I did not notice so I called to confirm I hadn't done this by mistake. Nope - they knew about the issue and rented it to me anyways. While driving down the 5, the bumper nearly detaches completely and I have to pull over and duct tape it to finish my drive. They've somehow decided I'm liable for "damage" and trying to charge me $1200 for this incident. They didn't get this many 1 star reviews for nothing.

Management, I would…read morelike to extend my sincere gratitude to Jaylyn Burns for the exceptional experience she provided while helping me purchase a vehicle. From the very beginning, Jaylyn showed genuine compassion, patience, and professionalism. She truly held my hand throughout the entire process, making what can often feel overwhelming seem effortless. After I shared my wish list, she carefully listened and provided thoughtful comparisons that helped me make a confident and informed decision. What impressed me most was that Jaylyn went far beyond the normal expectations of a car salesperson. Her attention to detail and commitment to outstanding customer service were evident every step of the way. I would also like to give special recognition for personally delivering the vehicle to my son. That thoughtful gesture meant so much to our family and reflected the level of care she brings to her work. Jaylyn, thank you for making this experience so easy and enjoyable. Your professionalism, kindness, and dedication did not go unnoticed. If I ever meet someone who is in the market for a vehicle, you will be the very first person I recommend without hesitation. Thank you again for your exceptional service. Sincerely, Jennifer Cecchetti JRCecchetti LLC Elevate

Thank you to Andrew, Victor, Mariah and .... Other-finance-manger-who's-name-I-cannot-remember!…read more Even with the technical difficulties, Andrew was patient, kind, explained everything in detail. Andrew also answered my hundreds of questions before I purchased a car with them. Victor also explained quite a bit and showed me quite a few cars. I appreciate everyone's help! You made car buying less scary. Chick-fil-a? X2

Rented Full Size SUV when the grandkids come visit for Spring Break…read more Expedition & Wagoneer were my last two models. Both were new - low mileage. Great staff - reached out for confirmation and also checked in within the rental period. Easy after hour drop box too!

Youthful energy, clean and well run location. Precious available hours on weekends, very rare for…read moreneighborhood rental car locations. I had left an item behind and gracious Jerrod found in Lost and Found after a month. Lucky me!

My family only has one car and this Avis location is convenient and the manager Mimi is wonderful…read more She's personable and so quick. It gets so busy there and she's just on top of everything. I highly recommend this Avis location if you are in need of an extra car OR two!

Overcharged for one day: Returned my rental on time (have proof) but they closed my rental…read moreagreement 20 minutes after I returned the car. Got charged for an extra day of liability insurance and support refuses to help and rental location is not picking up the phone. Would not recommend this place.

We needed to rent a car for almost six weeks and enterprise worked with us to get a good rate…read more Also, i left my wallet in the car after I returned it during off hours. The office called me in the morning and let me know. They secured it for me until I picked it up. Highly recommend this enterprise in Lafayette.

I was extremely inconvenienced and terribly disappointed today. I had reserved a car for two days…read moresince I have just recovered from a foot injury and have my car in the shop. I used a company discount. When I arrived, I was told I would have to provide a paystub or proof of my address other than my driver license because my card says "Debit." It is a card that works as credit and debit. Everywhere I've used it, including car rentals in Europe, has a place to click on "Credit" for this card. I explained this to the worker, and he said, "No. It's a debit card. It says it right on it." I said, "Yes, but it works both ways. Could you just run it and try it as a credit?" He refused and said it was company policy. This was after I had tried to log onto the Internet to get my evidence (none of which was mentioned on their website when I made the reservation.) There was no reception in their office, so I used their neighbor company's guest Wifi but was having trouble logging on to what I needed. The WHOLE time, the guy at the counter kept saying, "You just need a paystub." I kept saying, "I know. That's what I'm trying to get." He would not accept my employee ID card as verification either. He had the IQ of a Christmas cheeseball but without the personality. He was so bad at customer service and so annoying that I just swore and said to forget it. I walked with my injured foot to somewhere where I could get reception and call an Uber. Management needs to know that that kid needs some training in customer service and that they need to change their policy or get a better pay service that lets them click on "Credit" like everyone has. Funny thing, while I was there, somebody called for a car and was desperate, but they couldn't give her one because I had the last one reserved. So they lost my business and hers that day, plus any of my business in the future. Oh, and what I do in my company involves letting everyone know about company discounts. So over 1,000 employees will not be getting the information to use their Enterprise discount, so they've lost that business, too.