Small, cramped, dirty looking office with only a couple of chairs, and garage staff walking in and out and hanging around, making even less space for customers. Booking staff were friendly. Check-in from a pre-booking went fairly smoothly, although the car you get is fairly random compared to what you actually booked (e.g. you may get a crossover instead of the selected sedan). Return went well and I just had to hand in the keys with them emailing me the receipt (for the original quoted amount; no add-ons). That may have been because there was a line and it was close to closing time, so don't count on such a quick and easy return every time. I *don't* like that you have to return the car by closing time (5 pm) or get charged extra (e.g. for Fridays, you'll get charged for Saturday and Sunday until they open on Monday morning if you don't get the car back to them by 5 pm Friday). Enterprise Car Rentals lets you drop the keys into a key return box if you miss their closing time and return the car late, which is *much* better. Also note, you have to pay by credit card (not debit card or anything else); although that may be an industry standard. read more

I honestly am so glad I came here after having a horrible experience at a different location I decided to call here. The customer service is amazing Isela is amazing she went above and beyond for us she is the person to go to here ! Thank you so much ! read more

We needed a rental for a couple of weeks while our car got repaired. They seem to be always in shortage of cars. We ended up with an electric Kia. We preferred a Tesla and they did have some on the lot but we couldn't get one since they seemed to be already reserved. The place has an hour break during the day. It seems like all employees leave and come back at the same time. We arrived at the time they said they would reopen but they took 20 more minutes to come back and the parking lot was filling up with people waiting for them. Perhaps, an alternate lunch time would help the place be open and costumer service would be better. read more

Hertz Rent A Car - Store front - Car Rental Near Me - Concord, California

I thought they were very helpful and got my a nice rental and had excellent service. Not sure why there were some bad reviews.

I paid the $500 deposit and $453 for each week for a month then they wanted $31 a day which was $689 id for a week I turned the car in an instead of giving me my $500 deposit back they took $2,464.89 messing up my credit card im calling them showing them asking how they took that after I turn car in where is my $500 deposit no answer smh they dont let u take a car with out paying read more

Hertz Rent A Car - Car Rental Near Me - Concord, California

They are the worse customer service. Had a reservation there and once we arrived they didn't have the car that was CONFIRMED to have. Didn't even accommodate so we can move forward instead they said $15 dollars per day more. Like wtf we all ready had a reservation and the manager didn't budge. The girl is all ghetto like basically you pay that extra or you font get a car. Period. STAY AWAY FROM THESE SCAMMERS. If they are affiliated with Hertz well I'm sure going to speak to a higher up because this isn't our fault you don't have what we reserved. If I can do no zero that is what I will put. read more

Incredibly slow! I was told that each customer takes at least 15 minutes to process. Only go here if you have tons of time to waste and enjoy waiting. read more

I wish I could give zero stars. Renting a car right after Christmas should be simple, right? Apparently not for this company. I clearly specified that I needed a regular car because I had a long drive ahead. Instead, they tried to hand me an EV like it was some kind of early New Year's joke. I explained--multiple times--that an EV wouldn't work for the distance I was traveling. Did they listen? Nope. Just shrugged and told me it was all they had. I wasted hours of my time dealing with their unhelpful staff, who seemed more interested in getting me out the door than actually providing a solution. After all the holiday stress, the last thing I needed was a rental company that couldn't care less about my needs. If you enjoy frustration and circular conversations, this is the place for you. Otherwise, save yourself the trouble and rent elsewhere. Avoid at all costs unless you want to start the new year angry. read more

Rude unprofessional staff slammed the door in my face said "we on lunch" then had me waiting on the corner in concord with all my belongings. I'm a 5'3 and 90 ilbs. Then same employee came out to ask if i "even have a reservation" while on her "lunch" told her ... yes I called confirmed and booked it through the shop itself.... To which no one mentioned lunch at 12 or that they would be closed.... She then says what's your reservation for... to get a car..: and she responds snappily through insurance or what I said through insurance...... and she responded with "well I don't think I even got a car for you" I said how when I called and spoke to someone yesterday and had a whole conversation about the price per day and what my insurance would cover? She goes like I said "we ain't got a car" mind you this conversation took place in the parking lot. With no screen phone or anything in front of her to confirm what she was telling me... why are you keeping employees like this around..... it's no wonder the average rating is 2 stars, DO BETTER CONCORD HERTZ THIS EXPERIENCE WAS ACTUALLY APPALLING. Don't know her name for sure but she drives the Red Chevy pictured! read more

Hertz Rent A Car - Car Rental Near Me - Concord, California

I wish I would've read the reviews before renting from this location. The comments mentioning the unfriendliness are spot on. The two employees at the front desk have nonchalant attitudes, and overall just not helpful. read more

John Jacob's, the branch manager was amazing! Thank you for being a pleasurable person to talk to! you were professional to a T!!!! Happy with my new rental and hope to do business with you soon. Thank you so much and have a happy New Year! Hertz! Thanks again John Jacobs! read more

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Horrible Service not even a little friendly I told the guy that I was going to LA and I choose a Tesla I had to charge the car in 3 days 27 times an absolute waist of time it was so bad that I wanted to leave the car in LA and rent another but they had my license and didn't called me to let me know they have it. When I returned the car not friendly in any way horrible service read more

Predators, predators, predators who are determined to get you even if it's by sheer ignorance and disrespect. No Hertz review is really about the location so much as the company and how transparently rotten to the core their work culture is, which includes training people with the absolutely repulsive attitude of just pushing buttons, NOT communicating, and then saying 'oh, sorry, I can't do anything!' This includes how much they charge your credit card and for what! Half the employees here are from the other location I went to anyway, a fact they loved to remind me of "come on, you've done this before" if I asked any questions, even though last time I was given a ridiculously hard time every step of the way. My visit to this one kicked off some new wild goose chases. Did you know that you can't change the payment method on an Uber contract? The store employees are literally not given the option; the call center for the company will lie through their teeth and tell you over and over that the store can do it -- absolutely disgusting company with repulsive policies. They aren't allowed to transfer you to a supervisor, so they just run in circles; but they're also not allowed to hang up, so knock yourself out. Anyway, even if the credit card you paid the week with closes and you go over into the next week, they won't give you an option to pay them, and you can't rent another car with your new payment method because you have a delinquent account and you have to wait until it's gone to their billing department -- the people on the phone lying for a living -- and you've sorted it out on the phone and all the paperwork is caught up. So you might be getting stranded at the store. Isn't that cute? The true ending of the story was that they told me on the phone they'd charge me for the daily rate upon return, and when I went to return it they charged me for two weeks without saying anything! So I could've had the car for four more days as it's my only source of income right now, but instead, they screwed me. Nothing like finding out you just worked for free. Now I owe them more than I have! Thank you SO MUCH. read more

It's a rental car. I made an appoinment/reservation online and was in and on my way really fast! Javier was at the counter and he was friendly and effecient. I ended up with a pretty decent car, a Nissan Altima, forgot the year. I declined the extras, like insurance, I have my own insurance, the xriuss radio, no thank you, and was not pressured to purchase it. I read other reviews and was worried. I also declined the tank of gas as I know where to find gas cheaper than what they offer per gallon at $4.69.00 / gallon, I think. I might need to keep the car longer depending on what happens to my other car, so Javier gave me a number to call and explicitly told me to dial #5 to be put right through. We shall see how service is upon returning the rental. I will update you all then. Until then, keep keeping on! Cheers to adulting. read more

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I googled car rentals, and I logged in with my AAA credentials to reserve a rental, I received all the details via email that told me to come to the monument address by 10:30 which I did. When I got there the lady asked for my confirmation, she took my ID and then asked for a credit card. I slid my visa towards her she said no they only take credit cards. I showed her the email and stated nothing instructed that I needed to have a credit card (and not a debit card with money on it?) in order to rent the vehicle while my car is being repaired. She pulls her little sheet of paper out from UNDER her desk (it's not displayed anywhere publicly) and states it's "Hertz rental policy" to have a credit card. 1. That little sheet of paper should be displayed for your potential customers to see 2. Make use of your morning confirming the incoming reservations and perhaps CLARIFY that you only accept credit cards and not visas before your potential customers WASTE their time coming to your location. Waste of time for me to drive over 20 minutes before told they won't accept my debit card and only will take credit. BULLCRAP! read more

Awesome customer service! Brittany was so helpful, informative, and patient. She made sure we were happy with the car. I had called enterprise, and they did nothing but give me the run around on pricing and availability. She was a breath of fresh air and made my day! When it came time to extend it, she made it quick and seamless. I will go back to her for any car rental needs! read more

Thank you John Jacob, Manager, for excellent customer service! We rented a van to move our daughter into college. It was the perfect size for us. We are grateful because though they offered a van online, the store said they don't normally carry vans so they found it for us at Oakland Airport. We definitely wouldn't have been able to use any smaller type vehicle. While returning the van John Jacob was professional and we are so appreciative! read more

I rented a car from Hertz Rent a Car at the Concord location. I received excellent customer service. The manager John was professional, accommodating, and helpful. I highly recommend it! read more

I used Hertz as a rental provider when my car was in the shop because Hertz partners with the insurance company of the insured who damaged my car. I immediately filed the claim, as did the insured, and he was determined at fault. I was emailed a list of vendors for repairs, and told that the rental company would be in touch. I scheduled my repairs and waited for the rental company. I reached out to State Farm to say that I received no rental information. They said to call Hertz on Monument. I called and left multiple messages with no response. When I finally made contact they said they did not have my claim information yet and could not book my rental, despite me having the claim info and an email stating they had been assigned. I pushed out my repairs. The morning my repairs were originally scheduled for, I get a text message to "reserve my rental" Frustrating. I proceeded and scheduled my rental for the new repair day. My reservation confirmation said to call an hour before pickup for a shuttle ride from the repair site. Its repair day. Rather than call an hour ahead (as suggested in the email confirmation), I call a few hours in advance. More notice the better, right? I call around 11. The girl that answered was talking to me and another person at the same time. I would answer a question to be told she wasn't talking to me. When the "system was up" she tried to locate my claim. She proceeded to tell me how much I will owe.....I'm calling to reserve a shuttle, and I don't owe anything, its going through State Farm directly. She says the email is automated and she cannot reserve a shuttle time for me, I need to call an hour before my ride. Then proceeds to tell me that staff goes home at 1 PM. I say, wouldn't scheduling that ride now be helpful? She says call back later, she cannot help me. I drop off my car at the repair shop. After several calls from me and the repair shop, the repair shop gets through and a ride is on the way. Ok, youre busy. Arrive and told to wait while they check in a returning car. They were busy and had very little staff. I waited about an hour before I was told that a car was available, but needed to be cleaned and gassed. About 40 minutes later, I see the car leave the lot. He was taking it to be washed..... What were they doing in back?! Why are they taking it to the carwash when theyre set up for that in back?! Maybe they wanted to give it a quality clean. Patience. After nearly an hour wait for the shuttle and over and hour and a half at Hertz, I have a rental. They did not go over the car and preexisting damages like every other company, so I made note of everything so it wouldn't be pinned on me. I dropped something in back and as I reach under the seat I find a keychain, 2 WHOLE potato chips, and a bunch of weed crumbles. SERIOUSLY?! Why was I waiting? I worked with an employee for less than 5 minutes. The car was dirty. Paperwork wasn't processed. The girl on the phone/in front was rude. I don't know how this place is still open. I would not recommend this place. read more

Clearly I should have looked at their reviews on here before booking with them. I called two days before my pick up to confirm I got the vehicle size that I needed, I was told "yes we have one for you. What you need to fit your kids and their stuff". Fast-forward to two days later and I have a clown car suv, their website literally calls it a compact suv. Ok, super not helpful, can't fit half of my kids things in it. I eas told they had nothing else to trade and if I wanted to check other locations to call them myself! The check engine oil light was on. So of course I freaked out and had to check that... because that's what I want to do. Was given the vehicle not full with gas, returned it at the same..was charged a fuel fee. Super rude on the phone, and no help. Definitely spend a little more and go with another company! read more

HORRIBLE SERVICE!! The bigger woman --don't know her name-- was extremely rude when I was looking to rent a car. She began by saying i would have to wait almost an hour for a decent car for it to be washed. I come back, then the car has to have an oil change done to it. Why not tell me an hour before?! She was NOT courteous at ALL and severely lacked customer service skills. read more

Absolute lying, cheating thieves. I reserved a van from my home and drove to this location to pick it up. They didn't have one to rent--although they had taken a reservation less than an hour previously. There were 3 vans on the lot, but the somehow were not available. They **were** willing to rent me another vehicle, at twice the price. That's called bait and switch and it's illegal as hell, not that Hertz cares. Although there were still the three vans on the lot, they did offer to get me a van--from Tracy. I would have to stand there for 2.5 hours while they drove down and back. Or perhaps they could find me a pickup truck? It would cost more, though. See bait and switch above. While all this was going on, I dialed U-Haul just a block down the street. They had a van, on the lot and ready to go. I reserved it, told the bozo at Hertz what I though of his education, character and lineage, and went to get my vehicle from U-Haul. I strongly recommend you do the same. read more

Very rude workers the service there will make you regret renting a car from them. I would have rather driving my crashed car than renting from them. The black girls that work there will treat you like you're a criminal or something along these lines. I've rented from them total of 5 times in the past 5 years every single time I rent from them and get treated very badly I assume it's an individual who is like that but I still get treated very badly. I wish I could rate 0 star' read more

Absolutely done with them. This is the second inconvenience in a week that has been caused by hertz. Please be forewarned that you must use a credit card that does not have the word debit on it. You can reserve a car with your debit card but when you arrive to pick it up, you must have an actual credit card. This is not stated anywhere and you cannot use a debit card that also has a credit account connected to it. It must be a separate credit only cart. If you show up and you don't have a car or a ride and you are stranded because of this policy. Don't expect them to care. Hertz please update your policies. No other company requires this. I would like to say, though, that the lady that helped me was very patient considering how upset I was. Absolutely not her fault and I'm pretty impressed by her customer service. read more

Phone says open until 6. Came at 5:40 and the place was closed. Not cool. They should update their hours on their phone if they're not accurate. read more

THE ABSOLUTE WORST SERVICE EVER!!!!! One star is too high of a review! Do not rent at the Monument location in Concord. The manager John Jacobs has had a terrible attitude from the first moment I met him. He is disrespectful and a bully. Online and on their voice mail the closing time says 6:00. After driving 40 minutes in traffic to get to the location before 6:00, since no one answers the phone, I arrive to a locked door with a sign saying they close at 5:00. The manager was inside and told me they're closed. I asked him to please open the door that their voicemail hours say 6:00 closing. He completely ignored me as if I wasn't there. Also, whenever I've called I've been on hold for at least 45 minutes before anyone answers. I have NEVER experienced such poor costumer service. John Jacobs should not be working as a manager or in any field that involves customer service. He is the rudest person I've ever met! read more

If you're not busy and find the inside of a dirty, poorly ventilated space with loud cursing appealing, THIS is your place. As I sit here, super-irritated and potentially heading to a very important meeting late, my hope is that writing this review will be somewhat cathartic. This experience started at 9:15 AM and, it's now 10:49. You do the math. The computation equals TOO doggone long for a rental paid in advance. Here are the issues: 1) I arrived at 9:15, 45 minutes ahead of my scheduled pick up. There were 7 customers waiting. Why? I'm glad you asked. This place didn't have a single clean car to put customers in. The "crew" was still in the washing phase. Yep, go ahead and take a seat. I approached a staff member and asked if I returned at 10:15, would there be an issue with my reservation. She responded, "no" with a caveat, if there are no vehicles in the original- size car, "you'll have to pay extra". Ummmm, okay. I decided to leave and take my chances. 2) I returned at 10:15, and guess what? Yep, cars are still being washed. And, guess what else? Yep, my car is not ready. At this point, my irritation is too elevated to speak. I ask to take the car dirty, as I have a meeting that I'll be late for. There was no expression of concern, no apology, simply condescending excuses, pretty much an oh well. 3) I was once a Hertz Gold Member, I have no idea what in the world happened to the service at Hertz, but this Organization will NEVER see me again. Don't expect anything in the form of customer service, it doesn't exist. It's now 11 AM and I'M STILL HERE. No update. read more

Great staff. Very flexible options and a streamlined checkout process. Car was clean, tan great wish I just could've kept it!

The customer service was amazing. Thank you Javier for helping me. I accidentally came to the wrong rental car company and Javier was friendly enough to help me get to the correct place. read more

I feel badly about writing this review. I'm rarely disappointed but feel I have the responsibility to warn others. Both Vanessa and Javier are nice but the company is not honest. Because my car was in the shop 1.5 blocks away at Kee's Auto Body (excellent!!!), I used Hertz. Both Vanessa and Javier, on separate occasions, said policy was to pick up the rental at Kee's when the car was repaired. On the day of my contracted car rental return, I notified Hertz, Concord in the morning of the car rental return, left the rental car at Kee's in the afternoon and drove off in my car. I got 3 monthly bills later from Hertz claiming the the car was returned 3 days late. After each bill, I called Hertz. Each Hertz representative agreed the extra billing was wrong and that the problem would be resolved. Nothing happened because I continued to get bills. A collection agency contacted me. I'm very very very frustrated. read more

I rented a car through them for a insurance claim. I was talking to a lady and she asked if I wanted to prepay for gas. I said no as long as I bring it back on a full tank right. She said yes. Only having the car for 2 days, I called hertz to let them know and they said I can either leave the car at mikes auto body and they pick it up or drop it off at hertz. I let them know I was gonna fill up the tank first and leave it at mikes. They still ended up charging me for gas. I've been playing phone tag with them and they aren't returning my calls. I've called 4 times. I've talked to Javier, Vanessa and one other guy. I don't remember his name. They even admitted that they made the error. So they said they would credit me the amount and would see it in my account like 7-10 days and it's been way more than 10 days. I just want my money back! BEWARE PEOPLE!!!! read more

I rented a car at this location, they washed it before giving it to me. I returned it with no hassle, i handed them the key and they asked if i want my receipt emailed, i said yes and i was out of there. I love it!! Great job guys. Glenn 1441 Detroit Ave Concord, CA 94520 read more

Booked a car online at the Concord airport location except they is not one. We ended up at the Monument location and was helped by Brittany. She was amazing and went out of her way to help us out and made sure we got the same price we paid for it online. She was knowledge, patient and put our mind at ease. We rented a van but her location did not have one so she gave us a SVU. Will definitely be back and hopefully Brittany will be there. read more

I rented a car through my insurance. For some reason I had to pay $500 up front. I paid for "full coverage for the car". Apparently this does not include roadside for a flat! I was told I'd have to pay almost $80 out of pocket to have a tow truck come and mount the spare. Well, they took all my money that's not for rent for the insurance coverage. When staff said they'd help me out from the office, they never called back and I was left stranded. I had to cancel half a day of work, and as a sole proprietor I actually have to be accountable for my mistakes when I let my clients down. I'm returning my rental a week early in lieu of a reliable option that won't force me to ask friends for a ride after spending hundreds of dollars for a car. Hertz here is extremely short staffed in the office. I'm waiting in a line with 5 groups of people and one person working at the desk, trying not to be mad about the fact that I might have to cancel another half day of work because of this line. read more

Michael is amazing! Always has my car that I need and always has a smile. The reviews must be outdated, i come all the way from Vallejo to get this 5 star service. My cars are always clean! read more

Customer service was great. The car was clean, but unfortunately after driving off we noticed that the car had a cigarette smoke smell. I thought I could ignore it by rolling down the windows as much as possible, but it still bothered my family especially with young kiddos. I went back to exchange the car and I was able to exchange a car with no issues (the process took about 15 minutes). The new rental was clean and did not smell like cigarette smoke. Lastly, I love that I was able to drop off my rental at the repair shop where I had my car. It was easy for me to just pick up my car and leave the rental there. Very convenient! Thank you! :) read more

Well finally completed the Rental. Although the company is full of bologna, the folks at the monument location were friendly kind and helpful. So, not thrilled with company policies but I got my rental relatively painlessly read more

This was a terrible experience. I was here for more than an hour waiting for a car. The lady that helped me had terrible customer service. read more

If I could make it no stars, I would!!! The service here is the worst! When my friends and I rented a car recently, they gave us a cheap price at first! $180! So obviously we booked! The next day, we pick it up and they gave us a higher price?? $200+??? We told them the original price they gave us the day before but they said they couldn't do it for that low, so they charged us $196, but fine! We still rented it. KEEP IN MIND, they were aware this is our first time renting a car, they were aware we are 22-23yo, they were aware that we had no idea about renting cars. SO AFTER WE GAVE THE CAR BACK WE GOT CHARGED $303??? Because we didn't leave the gas full tank?? They told us it's common knowledge so they can't bring the price down anymore! Do you think WE HAVE THAT TYPE OF COMMON KNOWLEDGE WHEN WE HAVE NEVER RENTED A CAR BEFORE AND WE TOLD YOU THAT? THE LEAST YOU COULD'VE DONE IS TELL US AND WARN US IN ADVANCE???? I KNOW YOU GUYS TOOK ADVANTAGE OF US BECAUSE WE WERE UNAWARE AND YOUNG. LOL FU read more

If I could give this hertz 0 stars I would. And since I didn't learn the first time renting a car there I've definitely learned this second time to NEVER EVER rent a car from this location. The girl that works there, seems like she's the only one that works there since I saw another review here with her picture, has zero customer service skills. I reserved my car online 2 days prior and pre-paid. I got there 30 minutes early to pick it up and was told we have to wait because there's no cars and we're early. So there i sat 30 minutes with my mom waiting for our turn and car. 5 o'clock rolls around and she can finally help us. And as she starts to help us another lady walks in. She instantly asks that lady how she could help her and then proceeds to help her and get her papers and her keys for her car and even starts answering her questions as if we weren't even there! Apparently that lady was a gold member, but the fact that she just left us hanging without any explanation was incredibly irritating. There was no "I'll be right with you" or "let me quickly help this gold member". Needless to say we expressed our frustration to her and instead of apologizing to us she starts to explain that the lady was a gold member and she was just helping her quickly. She begins to argue with us and she says "she understands" when really she wasn't even taking the time to hear us out. We were there a total of 50 minutes, 20 spent arguing with her and never speaking to a manager and ended up going to another location since our reservation was apparently non-refundable. Don't go to this location. I wish I too had taken her picture, but if you look at one other low review her picture is there. She needs to be fired because she has 0 CS skills. read more