Waiting 1.5 hours for a vehicle as a preferred member unacceptable. Avoid is horrible. Time to switch!!!!

My pick up time was noon and the store closed at noon I got there two minutes past noon and they still charged me the $150 cancellation fee.

Horrible customer service. Prepaid for a specific car and then told it was not available when I went to pick it up.

Awful. Took me two hours to get my rental car because of course there was barely ONE working the front desk. DO BETTER AVIS

Avis Austin Airport location really came through. Our flights were delayed to the point that all the other rental car company's had closed including the one we originally had booked through. But, their folks stayed to not only ensure their folks with existing reservations were taken care of but tried to help others. When we arrived we were originally told they were sold out and it appeared as if we were stuck, our final destination was Killeen. As we were trying to determine whether to stay in the airport until the rental counters opened the next morning or get a hotel, the agent went out of her way to do one more search and found us a rental. We are truly grateful for these folks who were the only ones to stay and show true empathy and customer service, we will be switching tour business to Avis from this point forward because of these dedicated employees. Thanks so much for your help. read more

Never enough help at this location. Long lines to get cars, even with Avis Preferred. Waited 20 minutes to check vehicle in and was told to leave car and they would do it. 5 hours later it still shows that the rental is active. Horrible service as usual. read more

Worst Avis ever! 1 employee for a line of 50!!! Are you ******* kidding me!!? Showed up at 1:30am and the line hardly moved after 45 mins. read more

Avis - 1 employee and a line of 50!? Who's the manager at this place!? Ridiculous!!! - Car Rental Near Me - Dallas, Texas

Avis allows you to book online & no cars available once you arrive with your family in tow. Transfered a reservation to another location just for the same thing to happen! I unfortunately missed my family reunion thanks to Avis. read more

Awful customer service. The guy at the counter just kept rolling his eyes at me when I asked him if he had any cars left. He was so rude and unprofessional throughout the entire process. Never again! read more

I rented a vehicle for a week. When I returned it at DFW there was no one there to accept it. I went inside and the counter was empty. I called customer service and was informed "our lines are now closed". No service. Shameful read more

Waited over 30 minutes at the counter and then another 30 minutes to get out of the lot. Then they gouged me on an "upgrade" that I didn't ask for. The absolute worst car rental company. read more

Dear Customers, visitors of Dallas and all those unfortunate enough to have to rent from Avis car rentals. I'm sorry. I'm sure by now you are wondering what sort of sick twisted sins you have committed to be cursed with the destiny of having to wait the lines of Avis car rentals. I'm sure your knees are aching, your eyes are dry, and you are begging for it all to be over. Well, guess what? it doesn't get any better. After you traverse through the lines that would make any amusement park, DMV, or the release of "Shrek 2" the movie waiting line seems like a millisecond in comparison. You are greeted by gorlock the destroyer and eater of souls. Gorlock advises you that in order to push forward, you must first sacrifice something you love, a credit card or a debit card. Upon providing a sacrifice, Gorlock will lead you into a crowded parking lot that is filled with a surprisingly adequate selection of new cars. You navigate your way out of the hellish lot and enjoy your time in Dallas. Upon return, you are blindside by fugazi fees, that were made up for the sole purpose of keeping this evil corporations veins pumping. read more

I don't understand the bad ratings! The customer service was amazing! The person behind the counter gave us a state employee discount which we had never heard of. Our car was kind of dirty as we found a used Q-tip in between the middle part and the passenger seat. Other than that the car was amazing! It also had Apple CarPlay. 9/10 If you want to save money, and are trying to rent a car, come to this Avis. read more

I booked and paid for a rental via Priceline. Upon my arrival at DFW, the Avis representative told me that they didn't have a vehicle in the class that I reserved. He offered an upgrade to a larger vehicle but at a higher price. When I balked it turned into "Let's Make A Deal" pricing by the seat of his pants. Most unprofessional, and I took my business elsewhere. read more

I haven't been more upset in my life the fact that I just received a $2400 charge to my account because this location did not check in my rental return and the rental is currently out with someone else under a different reservation is beyond crazy to me it's like one hand not talking to the other so because my flight left early I left my car keys in the car like normal and you all did not do your job now I am out of $2400 for God knows how long it's ridiculous that you all have the capability of doing this while still renting the vehicle to someone else. I want my money back I want to overcharge us to my account back I will never rent from you again! read more

This place is ridiculous. As an Avis preferred member we should choose a car on the app. For the last 3 visits I been told to go to the counter where the lines are extremely long and only 2 people working. No so convenient read more

Worst experience in renting a car. 45 minute wait at counter then 1+ hour wait for the car. They literally ran out of rental cars! Ridiculous! read more

I will NEVER rent from Avis Dallas airport location ever again. This is my second time at this location and service gets worst each time. My reservation was for 1 PM. I was finally able to get a car at 2:50 PM and it was not even the correct car. I had requested and paid for a full-size SUV (I had 7 passengers) and they decided that they were gonna give me a small SUV (meant for 5 passengers) it didn't even fit amount of passengers I had. The employee was extremely unprofessional. He ignored my questions. He didn't even look at me or acknowledge my questions as he was watching a game on his phone and couldn't look away. When I questioned why my reservation was not honored his response to me was "it is what it is and you get what you get. A reservation doesn't guarantee time or vehicle". He's name was Desmond. The worst car rental experience by far. And I travel ALOT. My personal advice to all future clients, GO ELSEWHERE!!!! read more

Save yourself a couple hours of standing through lines, getting your car taken, and dealing with people who don't know what they're doing. Just pay more and go with literally any of the other companies. Enterprise so far has the best cars and service. Your welcome. read more

Awful, if your flight's late, over an hour, your car is permanently canceled. Even people on time frequently cannot get cars. I recommend Uber, taxi, moped; anything but Avis. read more

They gave me a car that left me stranded in the middle of nowhere. Called Avis and they made sure I understood that I am liable for the car. I think I can leave them a review and maybe they would care that they gave me a piece of garbage to drive? Every review for them is awful, now I see they do not care. read more

I would give ZERO star if I could. They told me my total rent charge was $84 at the time I rented the car and then charge me double at the return. They charged me the Damage waiver fee which they should let me know at the time I rent the car, not the return time. I called the customer service and then they treated me like sh*t. They said all the fee was correct. It was my responsibility to read the contract. I did and you cheated me, the contract was $84, but I did not keep the contract, left it in the car when returned. I would not ever recommend AVIS to any of my friends or my family. read more

Was scheduled for pick up at 12:30am, did not receive the car until 3:26am due to a ridiculously long line full of people with and without reservations. On top of that, the staff member added an extra $51.99 prepaid gas charge to the bill without asking. Tried to call the office, but nobody answers the phones. The worst rental car experience I've ever had. read more

Very disappointed with how extremely dirty our Avis rental car was and how the attendant made excuses for why it was so dirty, and did not place us in another vehicle despite that other vehicles were available. read more

Confirmation # 46748196US5. Had to go through two cars upon check-in at the preferred desk because one had a huge dent in the door and the other was filthy with broken chips all over the floor. If the customer service staff is a reflection of the management team, then this location is severely poorly managed. The first gal (lots of tattoos) that helped me took down my request to upgrade to a SUV, she didn't tell me what kind of SUV, she didn't tell me the price difference, she didn't tell me there was a huge dent in the door - she just handed me a ticket and keys. I had to ask about price etc.. When I got to the Volkswagen Tiguan, there was a very large dent in the passenger door ... and so I walk back to the preferred desk to get a different vehicle. I was helped by an older woman and she seemed annoyed that I didn't want the car with a huge dent in it. So she grabbed a set a keys and said here is a Kia suv. She couldn't be bothered to do the paperwork so she told me to tell the guy upon exiting the parking lot that I'm switching to this different car. After I leave the parking lot I stop at a gas station and open the passenger side door and there are broken potato chips all under the seat. The more I look, the car was dirty and never cleaned. Disgusting. The customer service folks need proper training. This review truly should be ZERO STARS. So now I have to waste my time to exchange the car for a 3rd vehicle. Thanks Avis DFW... for nothing. read more

Big que when we arrived been here 30 mins and at least 30 people in the que and only 2 customer service people on bad planning bad service avoid at all costs read more

My husband rented a Nissan Altima from this location after flying into DFW to come celebrate my grandmother's 90th birthday in Tyler. At first, everything was fine. It was a push-button start. The second day we had problems with the car not starting. It kept saying it had an incorrect key fob, which is impossible. After about 5 min. struggling with getting the car started, it would finally connect and start. This happened about 4 times. My husband then noticed there was a note on the key ring from Avis: "Key battery dead." That my friends is the extent of this Avis locations communications between its staff. My husband blew them up, calling to get the battery replaced. They wanted us to drive 2 hours back to DFW to replace the battery. Not possible as we can't even get the car started consistently. Then they said they'd have roadside assistance come help us, and they wanted US to pay for it! Avis are the ones who screwed this up! The roadside assistant guy was the one who told us how to get around the key fob being dead using one corner of the fob. Avis also told my husband that we would receive $75 off our rental for our trouble. That was a week ago. We never received our $75 off. My husband called just now and they said there is no record of our problems with the key fob, no record of our discount. And he kept saying, "I believe you sir, but we have no record of that. All I can give you is half that discount." And then "Would you take $50 off?" "All I can do is $50." It's not about the money! It's about the locations crappy communication skills, and the fact that they probably just turned around and rented this car out to someone else who will have the same problem and chew them out again! Avoid this location at all costs!! Between the hidden fees, the lack of communication, and horrible upkeep of their vehicles, you will save yourself a lot of headache. Especially in the humid heat waiting for your rental to start. read more

I will never use this location again due to them adding liability insurance when I specifically said not to. They will not refund it it as well. I come to Dallas once a month for military training but will refuse to use this company again over this one incident. I will also be notifying the other soldiers who also travel that i know to avoid this location. I specifically pre-pay so that I know what I will get reimbursed for my travel from my unit, so them doing this just screwed me out of money rather than my employer who sent me to the training. Poor business practice of doing this just to collect a few extra bucks here and there. read more

I've had to rent from this location multiple times. They force preferred members to to their outside location to get serviced. In the last few weeks they had a power outage that took down their system and forced a large number of their preferred members to wait in the cold to be serviced. Then last week I reserved a car in their app and when I arrived the car was not there. I had to deal with their less than friendly staff to get a different car. Honestly I could deal with these inconveniences if it wasn't for the fact that I literally cannot contact this office. I will wait on the line for ten minutes before I'm redirected to the main office who can't help me with my issue. It is incredibly infuriating that a office this large cannot bother having anyone pick up the phone. read more

I got the option that covered all tolls . Several weeks after returning the car I Received a bill for $40 in highway toll charges. Avis will not correct it. Shame on them read more

Terrible. Line has over 20 customers and hasn't moved one person in 30 minutes. Lady behind me says, "it's always this way with Avis here." Not sure why she comes back??? read more

There's nothing more exciting than renting a car and Avis does it like no other. If you enjoy long hold times and limited information on line, Avis exceeds where others have failed miserably. As a working mom of two boys, I have limited time, but the moment I have a little extra time (and, hell even when I don't) I take the opportunity to reserve a car through Avis. You can rent a car through Avis at all hours of the night which worked out beautifully for me because the only time I had to make arrangements was around midnight. Let Avis save you the hassle of actually picking up and driving the car because they offer the convenience of car rental without the car. Don't bother looking for this option online because this is a surprise lottery. Keep in mind that you must be present to win, you won't get a call ahead that the car that you reserved and paid for doesn't exist, you gotta show up and attempt to pick up. And your reservation confirmation email? Well throw that sh$t in the trash because it is worthless as their customer service. Spend extra time enjoying your rental because their return policy is super lax for their invisible cars. read more

They had the best and cheapest rates for a Mustang. But beware when you us your own insurance. They tried to say I had glass damage to the vehicle 30 days after I turned it in. Not knowing I had made a video while turning in the vehicle. There was no damage It's a shady claim. My lawyer will be contacting them. read more

Pros - Convenient (especially if you are Avis First) They have a board that shows your name and you can go directly to the spot Upgrading/ changing car was not an issue at all Super Helpful staff Check out counters are clean and well organized Cons - Its like 8 light years away from the airport terminal.. gah! Took forever to get here! It can be kind of tricky to get back into the rental car return area.. not a fan of their funny ramps! All in all it was a good experience WAY better than some other Avis locations I have had to deal with! read more

Horrible do not rent from them! I picked up my rental yesterday from DFW, it was dirty, damaged making a horrible noise as you drive it. I will never rent from them! Tried to get it exchanged, went to two locations. Saris at Hulen location in Fort Worth was worthless, clueless about customer service. read more

Fraud. Fuel fee added when the vehicle I returned had a full tank of gas. As someone who travels for work and rents cars nearly every day of the year, I know to look closely at the additional fees. But anyone else may have missed it because it was less than $20. Very clearly trying to sneak extra money from customers. This is one Avis everyone should AVOID. read more

I'm so beyond angry with this Avis and will do everything in my power to keep my company from using them as a preferred place for rentals. I am a healthcare worker and needed to travel to a different city to cover employees from our current pandemic. I went to the airport location to pick up a rental for 24 hours only. I prepaid my rental and when I came to pick up the car the woman at the desk was very rude and seemed annoyed. After then having to pay a deposit (which I have never had to do with Avis) I went outside to pick up the car. The car was beyond filthy and smelled of smoke and not the car I paid for. I was in a hurry to get to my next destination so I told the man how dirty the car was and that with a current pandemic this is unacceptable, he said oh well do a review...so here I am doing exactly that. I called Avis to let them know I was not happy with how filthy the car was and to notify them I WILL NOT be charged for smoking when I don't smoke. Ok now I returned the car to an employee on time and was told by employee I would receive and receipt via email. I received my emailed receipt the next day and was charged an additional day for returning late I was there on time....I called and the customer service reps said the car was checked in a day later that that was when I returned the car. I argued that I returned the car on time and that they need to look at the camera footage. Now I have been charged an additional 72.00 for a late fee when THEIR employee was too lazy to check the car in when I dropped it off. This whole rental experience was shit. I will let my company know that they need to find a different company and will let everyone know to beware. This is a scam!!! read more

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Wow... always a hassle at the DFW Avis. Preferred is a joke and it's a huge line every time for no reason... you can't walk to your car using the APP... and you have to wonder what's going on at Avis over there. August 30 I rented a small SUV... a day later the tire pressure warning light came on... for the next week I had to keep putting air in all four tires and even bought fix-a-flat hoping against hope I wouldn't be stranded. I returned the car to the airport and told the check-in guy something was funky with one of the tires. He just asked if the car had gas. Then... three months later I get a letter from AVis saying I damaged a tire and they were taking 83 bucks out of my card on file for "damage." I'm just glad the belts and flywheel didn't squeak... god knows what the charge would be. Not worth the hassle. It was probably a damn valve leak... not cool man. read more

Arrendé un vehículo que tenía mal olor pero era el único y necesitaba un vehículo así que accedí. Dos meses después me llega un cobro por 750 usd por un "daño" que no me explicaron y cabe destacar que el vehículo se devolvió intacto tal cual lo recibí. No recomiendo avis por nada del mundo. read more

This was my first time with Avis (and probably the last one). First, we were attended by a staff member who wasn't covering her mouth and nose (despite having a mask on her chin). Then, when heading to our car we saw that it was a mess (bird's poop in the windshield, dirty carpet, etc). We asked to switch for another one. When we were already inside the second car and ready to leave, someone knocked our window to say that we probably were in the wrong car, since that car was assigned for her family. The same car was assigned twice. For the third time we were to talk with the employee (that one was kind and was respecting the safety protocols). We received a third car (bigger than the others two). Unfortunately when we got in, was super dirty (photos) and with a TERRIBLE cigarette smell. After all this wasted time, everything we wanted was get out of there, so we kept the car. Not happy at all. read more

Avis - Car Rental Near Me - Dallas, Texas

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